Always a good experience at PoolMart. I would like to let everyone know that Parker at the Orchard…read morePark location is an excellent employee. Very polite, professional, & knowledgeable. Always ready to go the extra mile for the customer. Highly satisfied customer here.

We purchased an above ground pool from this pool mart location and the service we received from…read moreTyler was bar none. He walked us through every step of the process, gave us his personal phone number, and even stopped by our house to help us set up and learn how to use everything. Would highly recommend getting a pool from Tyler at pool mart! Wonderful experience.

The service is always friendly and asks how they can help within seconds of you entering the store…read more Each staff member is smart and knowledgeable about pool supplies and any pool 101 questions you have. I have been coming to this location only since my new pool was installed in 2024. I can't thank them enough for their dedication to all things pools and hot tubs. Their selection is vast and the value or price of their goods and services are average for the area. What I do like is the fact they gif military veterans with a valid military ID a discount. Thank you so much for taking care of the veterans. I am grateful for it.

Went there on a whim with two of my children just to look at hot tubs. Sales person was very nice…read moreand very informative. I actually have an idea of what type of hot tub to get, and how much it cost now. Makes the idea of more realistic. But the sales person was attentive gave me a brochure along with his card and I'm going to figure out how to Put a hot tub on the deck now.

We just got our hot tub fixed. I only had the pleasure of dealing with Nate and he was excellent…read more Polite, prompt and professional. Usually I give jobs like this one year before I review it but he was really great. I'll update my review in a year. But, so far so good.

These folks are great! I purchased a hot tub 13 years ago and it's still up and running all year…read morelong! Anytime there is an issue their so helpful and fast to fix ! I did alot of research before purchasing and couldn't be more happier!!

Excellent Service, If your looking for great pool Service, give them a call. On time, and…read moreprofessional crews, did a great job fixing our in ground pool.

We just got our liner replaced and couldn't be happier with the service they provided! Everyone who…read morecame and helped was so friendly, helpful, professional and informative! They came out quickly and communication was above and beyond. Buff City Pools is now our first and only call when in need of service or repairs and recommend them to everyone.

This location is average. We bought our pool from one of…read moreGary's other locations. Today when we visited, there wasn't anyone available who could help us purchase a cantilever patio umbrella. Unfortunately, then we had to leave. However we do stop in to this location from time to time to buy pool supplies.

Like this store. Always good service. We recently purchased a patio furniture set, 8ft. pool table,…read moreand video dart game. All were delivered on time, and pool table was set up expertly. Also, we generally get our pool and spa supplies here. My only complaint is that they only service Jaccuzi brand spas. It is very tough to find anyone locally to service spas that are not supported by local dealers. So, buyers beware of the come and go "fair spa spectacular" deals that sell brands not sold locally. The spa may work great, but good luck getting someone to repair, when a problem comes up. Anyone know of a good freelance spa repair person, let me know,,,

Gary's pools and Leisure on Union Road is the place for pools!!! It is right on Union Road in…read moreWest Seneca. The workers are so friendly and knowledgeable. They ain't push for you to buy anything you can't afford!!!! Highly recommend!!!

We stopped in fully intending to purchase a cantilever umbrella and patio furniture. We purchased…read moreour pool from another Gary's location last summer. First, we had to ask a young lady, ignoring us, on her computer, for help. That young lady attending to us couldn't answer many questions about operating the umbrella. While attempting to help in our purchase, she walked away to ask another customer what they needed -and never returned! Every other salesperson was busy. Then that same young lady that was attending to us, we saw her with a third customer. Why hadn't she come back to complete the sale? We had limited time before another appointment and had already visited the Gary's location nearest to our home (sales rep there said he knew nothing about umbrellas). We drove to this location for the larger selection, fulling intending to purchase, at the very least, an umbrella. $450 - NOT SPENT! Will we go back? Should we? Would there be any sales people to help us spend our hard earned cash? What's wrong with a company that has great inventory but refuses to train it's sales staff? Gary's COULD be cranking out the cash, if only they knew how to "sell!"

Customer service is awful. The sales reps have very little knowledge of pools and equipment and…read morecan't answer basic questions about the products they sell. Clearly the employees receive very little training. The manager is the worst. Asking a simple question like "what is the life expectancy of this filter cartridge" should never be answered with "I don't know". I will never give this store my business again. This is why people turn to online purchases.

Honest and knowledgeable And willing to take the time to…read moreexplaining how to maintain hot tub. Even told me to bring in water samples to get FREE analysis. Plus they have some cool stuff. Got a floating cup holder.

Absolutely disgusting pool remodel the machine to spray in gunite did not work they mixed the…read moreexpensive product and didn't want to take the loss so they dumped it into the pool and tried to smooth it out by hand. The pool looks much worse than it did prior to remodel. The stairs pitch into the pool none of the fittings are flush. They lights were working before now since fittings aren't flush it shorted the pool lights too. Stay far away from this company This is my first negative review on Yelp or any website I ever wrote Do not hire them they refuse to fix this and don't return calls. They damaged personal property also

Called to inquire about getting my starite heater looked at and fixed. Called on April 4th and the…read morenice women put a message into the service tech. Had to call back on April 26th because I never received follow up. Waited all that time for them just to tell me they don't work with that brand of heater. As a business professional time is money, and to keep someone waiting like that is not good business. They came recommended to me but I certainly won't pass it along. Very disappointing.

15 yrs ago Darren put my pool in! I would trust anyone else to touch it since. If you looking to…read morehave a pool installed no one will do it better.

They were not able to do job They did call back but were…read morebooked. Give some recommendations but they were also booked so still needed

If I could leave zero stars I would. I had a pool installed by them 2 years ago and not only did my…read morepump break, but the screws around filter rusted and their closing kit bleached my liner. They have terrible customer service! When I went to get a new pump, the owner claimed I ruined it. He had actually gave me a used one that stopped working after 2 days. When I returned it he slammed it on the ground and claimed I broke it. Even after all that I still went there to buy a ladder conversion kit( only because they were the only ones who had it in stock). They sold it to me for $50. I got home and saw it had a price tag for $28, when I called they told me the price wasn't right. I will never buy so much as a pool noodle from them again. Pools unlimited is much more professional and only 5 min down the road.

Wonderful customer service. Love my pool. Kyle and his team do a great job!! Any issues I have had…read morehave been directly addressed and taken care of. I recommend Zappos Pools to everyone!