Great customer service, readily available and knowledgeable employees. Good selection of product…read moreand not overwhelming.

I went to this Ace today for the first time. A very kind and helpful employee by the name of…read moreMichael helped me right away. I got exactly what I was looking for and was out of the store in less than 5 minutes. This was SO appreciated after visiting so many places. I even got local bee pollen at the register. I specifically avoided the big box stores because of having to search for help and sometimes feeling like it's a nuisance to ask for their assistance. I'm so glad I came to this Ace and will definitely be back!

I first went there because my internet search for a faucet stem said they were the only ones within…read more50 miles that had it in stock. A very nice store clerk steered me in the right direction. What a great selection I found. Not just the part I wanted, but so much more. I went back yesterday hoping to find a stem extension that I could not find anywhere on the internet. I approached a clerk and asked, and he took me right to it. I explained that the replacement kit I purchased on line did not fit quite the same as the one I am replacing. He told me of its compatibility with another more "readily available" line of faucets. He seemed to know a lot about plumbing. It turns out he is the owner. He and everyone I have dealt with there are very approachable, helpful, and knowledgeable. This is now my go to store for all my DIY projects. Their selection is remarkable and the staff just seem to enjoy their job. It is 20 miles from home, but it is exactly what needs to be. In a time of online ordering and tracking numbers, it is great to go to a place with fair prices, great selection, and impeccable service!!

I'll admit that I don't understand exactly how this little hardware store is both Ace and K & L. It…read morehas a big box name with a mom and pop feel. Employees don't feel "corporately trained"... in a good way. Surprising how much they fit into a relatively small space! I took a lot of pics for reference or I'd be here all day describing the variety. Favorite unique offerings include: - Bins of loose nails and screws that are so visually satisfying to look at! - Ability to make new car keys. - Old timey lanterns with oil and everything next to jam jars and such for canning. - Local sketch art on the walls as decor. - A vintage (in a not-on-purpose way) 7Up vending machine.

I think they're out of business. I've been by there several times looking for their great service,…read moreand the door was not open since I was in the area I went to????? I m not in liberty to say, but another hardware store close in the area where I was told that they had purchased a lot of their products and I found everything I needed, but I do miss that personal touch the old store have I don't live in the area anymore but whenever I need something I look for that store maybe one day I will be surprised. I am rated the store, a 100 when open

if your looking for a fasteners like a bolt, nut, vehicle clip stop looking and get your assets…read moredown here! Not much more to say

I have aphasia so I'm unable to talk. I was in there this morning for sprinkler supplies. The…read moreolder lady who was working there was rude and she wouldn't get my military discount. I understand it's only 10% . I showed my ID and just made a face of why are you wasting my time. I usually have better service from the younger staff. But next time I see her I will walk out and take my business elsewhere.

I live close to the store so I shop here all the time. Unfortunately, the cashiers that are nice…read morehere. Don't work here anymore. Adrienne is flat out a liar and then rude as well. I went out of my way to buy six because it said by five get one free then I'm like OK. I just paid for all six and she started arguing with me and I'm like it's basic math 6×5 = 32 dollars tax that's what I got charged so I just flat out said she just tells you what she wants so that you'll go away I'm 56 years old so I don't want some 20 something not doing her job and ripping me off even if it's not my money. I'm actually buying for someone else but nowadays everyone's trying to save money and they don't need lousy cashiers who aren't making more by stealing from the rest of us so pay attention to your receipts and don't trust the cashier when she says you get the discount

Sadly I need to say what happened. I have two homes in…read morecrestline. Spent lots of money at this location always on it. Now the bad news this last go around I spent $ 1,200.00 on some major repairs on one of my homes. They are big on just buy this or that bring it back if you don't need it. Anyways I had 3-4 things to bring back. Turned into a big hassle and I had purchased them over a week while I was up there. They gave me cash on two smaller items. Would not give me back on two items cash said the register will only process them as gift cards " what the heck " I have major brain surgery during which I had a stroke. I over the years Lost more cards than I have used. They could not explain it to me on common sense level only that once the register does that they can't reverse it. I was not happy I mean we are talking about $ 76.00. They said they would go get the manager and of course the manager was busy. They need to tell people oh just bring it back for a refund oh by the way it might be in the form of a gift card which when the person loses it to bad. I am stopping down the hill the next week at Home Depot first such a shame I can't buy and support crestline businesses. The tab probably will be around $ 500.00 this next time. Shame shame shame :(

This store is a godsend for supplies. My issue regards a female clerk (early 40's, blue eyes,…read morestraight black dyed? hair) that has a crappy attitude and gossips sarcastically with her coworkers about me or something I might have needed. She commented in *front of me* to her coworker about me needing "too much" change when I asked for it. Another time, she complained to her coworker about me saying 'thank you' too soon while she asked about making a donation during payment, again right in front of me. She also seems disgruntled when I ask where an item is. She is unpleasant all around to deal with and makes me dread having to get something here.

I always try and support Ace over the big box store. Yesterday I wanted some advice on a…read moremodification on my bike. My saddle bags were scraping against my rear tire. Adam, a Supervisor came outside where my bike was and made a suggestion to remedy my situation. You can't put a price on that type of customer service. Thank you Adam!

El otro día cuando estaba en la tienda ocupaba un poco de ayuda encontrando unos tornillos para…read moreremplazar unos que tenía ya malos. La Cynthia Rocha me ayudó muy rápido en encontrar los tornillos que ocupaba.

I had to redo my restroom and bought a vanity that was missing screws. I went to Home Depot and no…read moreone was available to help me. I decided that after 10 minutes I'd go to Ace. Once I showed upa gentleman came up to me and greeted me. I explain my situation and showed him the directions. He went to 6 different drawers and matched the parts I needed. He was attentive and friendly. Best experience I've had.

forget home depot and lowes, no one is there to help you or has any knowledge of basic trades. ace…read morehardware has sales people who know the trades, great inventory and items you won't find elsewhere plus their pricing is way better than the big boxes and you can get in and out in minutes without a hassle. i love this store!

ill admit this place has literally every nut/bolt/spacer/rope/chain/material/electrical…read more.... basically anything you could ever imagine. i love this place...... but i despise some of the staff. if you ever come in and actually need help, do yourself a favor and look for the older 50+ white dudes

This place has everything! I needed a replacement switch for my 39 year old table saw, they had…read morethem in stock. But the always have everything.