I'm torn. I love my hair color and style! I loved Jessica and Fernando! I loved the convenient…read morelocation! Why am I torn, I guess my standards were stretched too thin. Maybe I'm too judgmental? Maybe I have a different set of expectations? Here is my story...
I took a chance after reading so many positive yelp reviews and purchased a Groupon for a full highlight, deep conditioner, cut and style. I called to make an appointment and left a message. I waited three days. No call. I called back and left another message. Two days later I get a voicemail back to call them. I called AGAIN, this time got someone in the phone who said she would call me back and they didn't. If I hadn't already purchased the Groupon, I would have moved on, but since I had already paid for this, I was going to use it and now I'm already skeptical. I called again, spoke with someone and made my appointment for a mid week, mid morning appointment.
My appointment day comes, I get to the salon 20 minutes early. They seemed off guard by this, but I was always told to come early for an appointment, especially when trying a new place. I also didn't know who my appointment was with. They told me the appointment before me was late so they may take me earlier. Ok, I have a seat and enjoyed the high energy music. They busy themselves on the computer. No one else is there. 15 minutes later, Jessica introduces herself to me and we get going. I'm quickly informed that toner was not included (aok) and it was suggested that I use a processor to cover my grays for $45. I declined and she went to mixing. When she came back, she suggested doing highlights and low lights to better blend for $20. I agreed. I appreciated her advice and it was totally a great move!
Jessica was friendly and personable. The phone rang a few times and she would stop what she was doing to answer it. I have never been to a salon where someone would stop working on your hair to answer the phone or to chat with a sales guy who walked in. That was just weird. Soon I was ready to cook. Jessica said they got a new steam chair that she wanted to try on me. She fiddled with it, said it was on and then went back to the computer. After a few minutes, I asked if it was on since I felt or heard nothing. Francisco came to check on it, and sure enough, it wasn't on. Once it got going, it did feel nice and I can see the steam heat did wonders. I was under it for a while, and when I started to feel drips, I asked her to come check on me. At that point, I was done and ready to wash, style and dry.
The place is clean and comfortable and they really know what they are doing. Like I said, the end result was probably one of the best colors and styles that I've had, just the process to get there was a little off. Maybe they were having an off day? I'd like to try them again and see...