DO NOT USE. It has been about a year since XPO delivery personnel destroyed my walls when delivering a mattress. They pushed the railing into the walls somehow, causing multiple holes that had to be fixed at my expense. I have been trying since then to be reimbursed, sent multiple emails and had phone conversations - providing them with proof and whatever else they needed. Eventually they just stopped answering me. Today I received a second letter saying that my claim is being closed due to lack of communcation - there was no contact information or anything else to raise issues to (the first I immediately contacted and had reopened with the contact information included in the letter). If XPO is delivering anything for you, ask for someone else. I'm sure it's fine if they don't damage anything but, if they do, buckle up! read more

Delivery was smooth, on time, and the folks delivering were super patient with my tight driveway and the icy walk into the house. It was nice to get text updates and I appreciated the communication. Thank you! read more

Ordered appliances through Samsung, who used XPO for their delivery service. They canceled my initial date (set through Samsung) without calling or informing me. Then when I realized it wasn't being shipped on the day it was initially promised (EVEN after speaking directly to a representative that it would be delivered on that day) we weren't allowed to schedule the delivery for a week out. EXTREMELY disappointed with the service. Will do everything in my power to never get anything delivered through XPO again. read more

I am very very happy with XPO Logistics! They handled the delivery from start to finish in a first class and very efficient manner. I loved the ease of scheduling the delivery and the delivery men who delivered the mattress and frame were very kind, very professional and extremely careful in getting the mattresses upstairs in my home. Most importantly they were on time! I wish all delivery services were as good as XPO. Keep it up - with this kind of service your company will grow rapidly. read more

very professional and delivered my package without any damages. The guys were friendly and helpfu.

This company did an excellent job of delivering our large refrigerator. They were cordial and respectful and made it clear what was expected from us. We highly recommend them. read more

Delivery and setup of my Peloton Rower was perfectly executed, on time, and with top notch professionalism.

The item that we ordered was delivered with professionalism and hassle free service. We are happy with the service.

Very difficult to work with. I got delivery date for 6 piece sectional. I called twice to change delivery date because we were out of town. Well, I got a call and they were there on original due date. They had to drive it back 3 hours to Denver and it took an additional week to get it. Also had language issues because talking to the phillipines....... read more

Our delivery was quick and easy. Delivery people were professional and efficient. Good experience

Great delivery experience - the guys were polite, respectful, efficient, friendly. It was a pleasure to work with Rxo and hope to see them again soon! read more

Delivered a table ordered from Design Within Reach. Much communication made it easy to be home to accept delivery and not have to wait hours for it. read more

Friendly delivery crew and they were mindful of my home while they moved things in! Couple marks on the wall but in their defense, we had some tricky walls to navigate around. All in all, great experience! read more

One of the worst experiences I have had with a company in a very long time. Extremely unorganized, unprofessional, and poor customer service. My large shipment was rescheduled no less than 8 times. The first few I was patient. Then I started calling to get a status and I would get different answers each time. At times they would say the package was there and sometimes it wasn't. Then I started asking for a manager. They would not allow me to speak with a manager, would not connect me to the warehouse, or provide additional resources to resolve our issue. After several weeks I still have not gotten a call back. A very large waste of my time and extremely frustrating experience. UPDATE: They keep posting to email HomeDeliveryHelp@xpo.com but after 5 emails, NO RESPONSE for a month! read more

Delivered on time or early, very fast and dependable courteous drivers who don't mind taking the heavy boxes into the rooms I needed them in

Awesome moving crew. They were early and quick to get my workout bike moved in and set up. Super good experience and I would use them again!

We purchased a refrigerator to be delivered by Xpo Logistics on July 8, 2020. On the day of they called & scheduled it for July 15, 2020. They were suppose to call to deliver from 8 - 12. Never called. Truck pulled up in front of the house. No one got out & then drove away. Called the company & they said the driver rang to door bell & no one answered. This was a lie. We were home waiting. No one at the company would help. Said it could not be delivered. They have an F rating with the BBB. This company is a joke. Ginger Sherman read more

The delivery guys were very nice and extremely helpful when placing our new range. Their suggestions helped us make it fit perfectly. Next week they'll be delivery the matching microwave and I'd expect they'll do an equally good job. read more

Had a gas cooktop delivered. Jonathan called me the morning of the delivery and to my surprise he was only 30 minutes away. He was friendly, punctual, and professional. I hope my next big order uses XPO Logistics for their shipping needs. read more

Great communication about delivery. Friendly, courteous and professional delivery people. Overall excellent service and installation.

I live 80-100 miles away from this company's nearest distribution hub, and I was not initially informed that at that distance, they only have one day available for scheduling a delivery and install. On top of that, they schedule you for a day at the start of the week in which they are delivering, and then re-schedule the actual delivery day later. Sound confusing? It was. To add to frustration, they did not convey this when they initially scheduled the start of the week day. So if you are like me and need to schedule a day off from work so that you can wait around for their 12 hour window of delivery time ahead of time, and then they call you back and push the day back, it becomes an irritation. It did also take 2 weeks from the time that they received my order at their warehouse for them to contact me, and another two weeks for them to deliver. Despite all this, I still would rate them 3.5 to 4 stars. Their customer service reps were very professional, and the actual delivery when it came went very smoothly. No damages to my order, easy install, very capable technicians. read more

These guys went above and beyond to deliver and install a new refrigerator and move the old one to our garage with some serious space challenges. read more

We waited about 8 weeks for our Tonal (not super patient in our waiting, but we waited ). Our delivery and install was seamless. The crew was on time and very courteous. read more

The delivery guys were very friendly and helpful. They were considerate of the floors as they brought the many boxes into the house. I appreciated the phone call letting us know they were 30 minutes out. All around great job! read more

Super well organized! Got a text the week before and call the morning of. The delivery team was professional and were in and out in less than 20 minutes. read more

The delivery men were efficient, and communicated their arrival accurately. They were friendly and professional. I'm very happy

RXO was supposed to deliver a Peloton to me January 9th from 12:30-3:30. I was supposed to get a cast from a broken arm off that day at 1:00, so I went in to the hospital early to get the cast off ( hoping they had a cancellation), so I could be there for the Peloton delivery. The driver called me at 11:15 and said he'd be at my house in 15 minutes. I said I am not there now, but I can be there in 30. He said I can only wait 10 minutes. I said, "so you can drive 15 and wait 10, a total of 25, but no more when I am telling you I can be there in 30. He said that's all I can wait. They weren't able to reschedule until the week of January 20th. Absolute idiot driver had to return the machine all the way to Denver an hour away, when he could have just waited 5 more minutes. Very inconvenient. read more

Two guys that delivered my couch today were awesome. Great communication texted and called me through the process. Was able to deliver pretty much whenever I was free. They carried the couch up to the second floor where I lived super quick. Easy and fast would definitely recommend! read more

The delivery of my items was excellent. Good communication, prompt, professional, and very friendly staff. Thank you.

Great customer service and the follow through on promises made. The staff is very polite and helpful.

Was great this time, fast and they called me 30 mins before they arrived. Wonderful communication and perfect product!

I received a Samsung Dishwasher and was told on the phone that it would be installed and that the old one would be removed and hauled away. When the dishwasher showed up I was told it was only a delivery. So I called XPO again and they scheduled a service call but the haul away was removed from the work order. I called and was told "not to worry" everything would be taken care of the next day. I was given a 8am to 12pm service window. I cleared my schedule and when no one showed or called, I called XPO again. I was told that the installer wasn't licensed and wouldn't be showing up. It would have been nice to have received a call about that instead of waiting for nothing. Another appt has been made in two days. I could have had this installed by someone else by now. Very frustrating. read more

I wrote a review on Feb 2, 2022 under Dan C. I finally received the shipment on Feb 26. It took the owner to step in to get results. I gave you an extra star because your delivery drivers were very nice and helped put the 200 lbs package in my garage. I see that there are other reviews like mine. I hope Bryan "owner", sorry if I didn't get your name right, will address these shipping issues. Amazon is a big customer. I'm sure you don't want to loss them. Also if you want your customer service overseas, then provide them the resources to be a good customer service. Remember customer service is the face of XPO. Thank you Dan read more

Castlery (direct to consumer furniture retailer) uses Rxo As their delivery partner in our region. They were great! Super user-friendly scheduling, arrived as promised, no complaints! read more

Delivery and installation went very smoothly. Took less than an hour. THe deliverymen were very nice people.

Great customer service, friendly and efficient, I would definitely use this company again.

The delivery men were great when it finally occurred, but the service beforehand needs much improvement. I was notified of imminent delivery 3 weeks ago and then 2 weeks ago and the the final notice this week of delivery. Don't tell folks what they want to hear if you can't provide the service. That just keeps us hanging, waiting for the notice. Tell us up front what week it can be delivered, then keep to it. I even had the person on the chat line tell me it would be delivered last Saturday when out of town visitors were here and I missed the whole day with them, waiting for a call. Not good customer service. read more

I ordered a Samsung range directly from Samsung and they had XPO deliver it. Emilio and Pedro were right on time and went the extra yard to bring it into the kitchen and haul the old range away. They were efficient, quick and very polite. I couldn't ask for better service. read more

Just had Rxo deliver our new fridge from Sam's Club. They were SO professional my husband was so impressed which is rare. They took measurements and were super careful bringing the new one in and the old one out. Made sure everything was connected and working properly asked if we had any questions or concerns. Had to remove front door they did a great job getting it back on cleaned up afterwards. Also let us know when they were 30 minutes out which was helpful for us to be ready. Highly recommend worked with Alex. read more

DO NOT order in-house delivery from any company that uses RXO to deliver, unless you plan to stay in your house for three days, waiting. Their scheduling and customer service is off-shore and those agents have zero idea what is happening stateside. RXO have contracted with a local Colorado company, allowing them to have a three-day delivery window. That company (don't try to reach them as there is no name or phone number) has cart Blanche to change delivery times on a whim. If you are promised you will get a delivery on a Monday AND you are given an e-mail confirmation that you make plans around, expect that it may be Wednesday and that they won't let you know they've changed it until the night before (which often is a weekend night and they are closed). When you do finally reach someone, they tell you "too bad, that is the contract we have with RXO" and then hang up on you. We have learned our lesson - we will ask who the delivering company is before ordering anything requiring in-house delivery. FYI - a lot of big companies contract with RXO. read more