YRC Freight is of course a huge corporation and as such, shows very little care in dealing with smaller LTL shipments. They have tracking services, which work fine, but the customer service and the attitudes from their city dispatch center is horrendous.
My shipment was to be delivered on 11-13-17. It was not, and there was no communication about it. I followed it online and it was to be delivered on 11-15-17. On the 15th it went on the truck, but apparently they don't have access to Google Maps, because they discovered after it drove around on the truck all day that it was outside of their delivery area.
On the 16th, they told me it would be handed over to another shipper that could deliver it, but that they had no idea when it would be delivered. Really? They also said, if you don't like that option you can come pick it up yourself. I spoke with the staff their several times on the 16th to figure out the best option as I needed the shipment 4 days previous. I decided I would pick it up myself and told them so on 11-20-17 at 7:30 am. The staff said they would locate the shipment, move it to the front, so I could pick it up and someone would call me on Friday.
I received no call on the 17th, and when I called on my way this morning, 20th, they said my shipment wasn't where it was supposed to be and Natalie was sarcastic with me. She did tell me she would speak with her co-worker about how things work here, which was again, ZERO CUSTOMER SERVICE TO THE CUSTOMER, and told me that someone would call me back after 9 SOMETIME. As I right this, I'm sitting in Aurora waiting. I've called back to let them know, but they don't care.
I'm not a business owner that pretty much ever gets upset. YRC Freight has accomplished the feat of pushing me over the anger threshold today.
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