I usually receive great and friendly service here but i always receive stupendous service from Kristine. She always greets you with a smile asking what she can do for you. No request is too small nor too big for this wonderful person. Keep up the good work Kristine!!! read more

The UPS Store - Shipping Centers Near Me - Aurora, Colorado

The ladies at this location are sooo sweet! I had a quick drop off for an Amazon return but ended up chatting with them and they are great. I'll definitely stop in this location again read more

Every time I walk in, the employees are welcoming, have a great attitude, and provide excellent, prompt service. They also have a convenient self-service machine where you can quickly return your Amazon packages. Overall, a consistently great experience! read more

I want to give kudos to Kristina at the Buckley store by Safeway. She is always kind, patient, positive, and professional, whether there is just one customer or a line out the door. She takes the time to explain the available services and makes sure customers understand their options. I really appreciate how kind and calm she is, especially when people make mistakes or need extra guidance. Her customer service is excellent, and she makes every visit to this UPS Store a better experience. read more

I was at this store today at about 2pm. When I walked in, there were 3 other people waiting for help. There was only 1 employee on a busy Saturday?? She was helping an elderly man who had brought in at a copy size box full of docs to copy....both sides....and multiple copies. After waiting 10 minutes, I asked her if she was going to be awhile and she just shrugged her shoulders and said she had no idea. Several things should have happened here. 1. The employee should have advised the gentleman that since she was alone, and there were several of us waiting for help, that she would have to help us while he waited since that was a job too big to do and not help other customers that probably would have been out of there in less than a few minutes. 2. If the rule is that the employee has to complete this job before she can help anyone else, she should tell the people coming in that it would be a wait and she had no clue when she would be done. Terrible customer service and the employee seemed to care less. :-( I have been coming to this location for many, many years and have never experienced this. To me, it was common sense to have the gentleman wait when he had such a BIG job for her to do!! read more

I love this UPS location. They are always helpful and welcoming. So much better than the one at Quincy and Buckley. They don't even open on time. Awful. read more

We were simply dropping a package off. The associate was not friendly or welcoming. But the one good thing is she asked what we needed while sending off another customer's faxes. This way we could be directed to the self scan machine and drop off our package at the counter after scanning it in. Parking in shared lot. For convenience I'd use again as it's on the way but not drive to the location if I require shipping. read more

Paid for a mailbox under the presumption that I could use the address as the address for my LLC, as was advertised and as the guy there told me. Well, according to the city of Aurora, you can't. Tanya was incredibly rude and told me her name was Susan. Don't use this location for anything. read more

Excellent, friendly service! They are so helpful and I'm really glad I chose to do my returns here.

I've gone to this location several times and it seems to be the same tall black lady at the desk that's the issue. First time I went I had a SCHEDULED appt that was CONFIRMED the morning of my appt. I went to this location, during normal hours on a SATURDAY, and the place was locked. Several customers behind me also trying to get in, I emailed someone (KKleis@upsstore.com) this horrible customer service lady about it and kindly expressed my annoyance that I took a whole day off work to be able to simply return something and have a paper notarized (with a confirmed appt remember) and this bitch gave me the ring around for several weeks. I eventually went to another location and decided I didn't want to give that location my money for the service anyway, because of the shitty excuse the customer service lady gave about the "woman running the store that day." Moving forward to today. I go back to return something from Amazon, so I wasn't going to be paying for anything because Amazon offers this service for free. I even double checked my return instructions, it specifically says the store will BOX, PACKAGE, ETC FOR FREE. See pic attached. Anyways, the bitch inside gave me a whole bucket of attitude when I just walked in the door and refused to package without having me pay. I refuse to give this location any of my money, so I left without saying anything, knowing I would be writing this review and emailing this idiot again (KKleis@upsstore.com). I have contacted her and told her to have someone call me by Monday AM, not her because she sucks at her damn job. The absolute WORST PART ABOUT UPS - the fact they don't give you a customer service line to call. This whole process is BS. I'd love it if a manager from this store called, however it would take a lot for me to continue business here. I'd literally rather drive the 30 mins to the next location than go back to this one, right next to my house. Seeing the other reviews made me feel a little better, like apparently this store really has gone to the shitter. read more

The UPS Store - Shipping Centers Near Me - Aurora, Colorado

Great mgr. Been going there for years because I have a mailbox there. I have been very happy

This store has the most rude and inconsiderate employees I've ever encountered at a UPS store. I absolutely will not ever be back. They completely ignore you're existence and are literally charging people for masks! How disgusting is this?!? I asked to speak to a supervisor or manager and was completely ignored by the employee. read more

The UPS Store - Basket of masks for $1 cash only?? Shady... - Shipping Centers Near Me - Aurora, Colorado

The manager is very unprofessional. I called to ask a question and she abruptly disconnected the call.

Kept well, followed covid rules. They will charge $1 to print the label so print it before hand, as well as bring tape and what ever else items you need to have it shipped. I waked in with label taped and printed on the box just needed to scan and get a receipt for proof of shipping. Very clean store calm atmosphere and the young lady scanned my item while helping another woman. I was in and out in 1 minute no line! read more

The UPS Store - Front of the store - Shipping Centers Near Me - Aurora, Colorado

We were in Aurora for 5 weeks and set up a postage box with Jay. He is super friendly and always called us by name when we came in. Recommend this store! Would use them again if I was staying in the area very long. read more

The UPS Store - Shipping Centers Near Me - Aurora, Colorado

First time here and I had a great experience. Happy this location is near home and employees were very friendly and helpful.

This location is awful, dishonest and unhelpful!! My package lost at store with no help. Don't trust your shipment with this location!!!

This was my favorite store, until they hired new staff. This is the 2nd time I've had to a different store. I ship a lot like 4-5 time a week and 5 big boxes is a slow day. I went there today before 5 and they had a hand made sign up saying they will not reopen till 5:45, they close at 6? This new staff is also VERY rude. I am so glad I did not open a business mail box here. Today was the last time going to this store. I will be driving the 1-2 miles to the Mississippi store. read more

Very rude and unwilling to help. I needed to return an Amazon item that was shipped in two separate boxes but as one shipment and Amazon said I had to return it to the UPS store and sent me the label. This store would not send it because it was in two separate boxes and told me I had to contact Amazon for another label. When asked if they had the # (they are in a dead zone with limited service) she said "We don't call them you need too" very rudely and was bothered I asked for the number. After calling, Amazon told me the items were shipped together as one shipment and only label would be provided. When I went in and told the clerk she said there was nothing they could do with them being in two boxes, I asked if we could tape them together. Her response was If you want to buy a roll of tape but we cannot use that much tape. They were very bothered that they had to work and would not go over and above to even use pieces of tape to put the boxes together to send back. I will NEVER use this location for any services again. read more

Nothing like needing one sheet of paper printed. The amount quoted to me was 4 bucks for a single sheet. I get everyone need to make a buck but that just stupid. Seem like it's a main source of income for the business model for a short term print. Need 50 copies it's like 5 bucks read more

dropped a usps package off to get boxed and shipped and one of the employees stole it and never shipped it.

This store continually spams me with tracking notifications even though I live thousands of miles away. I have repeatedly asked to have my email address removed but they ignore all requests. I can only imagine the experience in-store- complete ineptitude. read more

UNFRIENDLY wow! All I was doing was dropping off a box. A PREPAID box! We barely had to speak but she was not happy. The place also has an odor that's clearly trying cover something up. read more

I almost did not want to come to this location based on other yelp reviews, but since this was the closest one I took a chance. Came on a Tuesday early afternoon, and was greeted upon entering. My prepaid package was scanned and I was issued a receipt all within a couple of minutes. Hopefully I can say the same for future visits. read more

I've had a post box with this UPS Store and have always found the employees helpful. You can call and ask if you have any mail, which is great, so you don't have to go by every day. No problems here! read more

The seemed fine to me. A bit relaxed, maybe a bit too relaxed and the staff is young. I've been a customer of multiple UPS stores and this is an average store. Note: bring your own box, scissors, packing material and tape. They will nickel and dime you on everything!. I forgot tape and had too pay $4 plus for a quarter roll - Hence the 3 stars. read more

Friendly employees always helpful. Pleasure to come here for all my shipping needs . Love shipping here! Great staff!

If I could leave 0 stars I would. We dropped off an international package and verified they took DHL. We just found out after 2 days they "threw it out" without calling us because "they don't accept DHL" - even though they verified they did. read more

Called to verify that they had a notary, was told yes until 5. Got there shortly after 4 and no notary. Very annoying

Stopped by with a prepaid package to Canada and asked for a shipping pouch and a customs form. The clerk refused to give me either. They have NO UPS FORMS because "we're not the same as UPS." Wouldn't this be the equivalent of a postal contract center refusing to give me an envelope because I bought my stamp at the grocery store? Save yourself the effort and go directly to the UPS customer service center in Commerce City. read more

Tried to mail a package today at this store. It was a 16 by 20 picture frame. They wanted $42 to ship it. I said no and went over to the UPS hub in Commerce City and mailed the same package for $21. This is nothing more than a rip-off store! Consumer beware! The girl working here said, well we have different rates than ups because we are retail. I said I can understand that, but not double the cost to ship it at the UPS hub. That's insane! read more

Your review helps others learn about great local business Money hungry! The girl working there is arrogent and more concern with charging for everything like a piece of tape than customer service. I hope the owner of this store reads this and the other reviews. This may explain the drop in sales. Pls send your staff especially this girl to customer service classes before you lose more customers. read more

Please tell me how I buy a shipping box from this store, and then ship it through them via UPS with fragile stickers on EVERY SIDE OF THE BOX and it arrives at the destination destroyed?! UPS had to tape it everywhere just to keep the box together after they literally crushed it. UPS and The UPS Store are absolute JOKES! read more

Staff really went above and beyond to help me with an oversized Amazon return. No matter where I went and what I did, I couldn't get the information that I needed to send my item back to Amazon. However, when I asked an employee there of what I should do, he immediately provided me with a solution and helped ship my item back. read more

I came into the store at 1:45 PM with four packages that had to go out today. The person working at the store was helping another lady. The UPS driver was standing behind him and asked if he had any deliveries. He quickly replied no to her when I said I have three that have to go out today. Without saying a word to me she just picked up and left knowing I had a delivery that had to go out. She could not wait two minutesfor me to leave my packages with the person that worked there. This is an example of horrifying customer service and I will use FedEx from now on. read more

The old woman behind the counter was more concerned about charging me for the one small strip of tape I needed for my small box than the actual shipment itself. Next time, i'll drive the extra mile and go to Fedex instead. read more

DO NOT USE THIS STORE! This owner gives UPS a bad name. I bought a $100 gift card on saturday at King Soopers next door, and I put it in a box with some other things for my mother. When asked if I would like to insure the package I first said no then relized i had over $100 in value, so i said yes there is a gift card in the box (stupid me). The little Asian guy then told me he cant insure a gift card, i said ok and gave him the package to put in a box and deliver. A week later, my mother called me and said the gift card had been spent at a Lakewood Walmart on Monday morning. I tracked the package and it was picked upt from their location monday afternoon. The owner used the gift card monday morning, then sent out the package. Use and actual UPS location or USPS, these guys are scumbags!! read more

I wish I could the customer service at this store a no stars. We have lived in this community for over 7 years and used this store and Alex is the worst customer service representative that we have even encountered at this usually professional store. I went in this evening to have a document notarized with the heading SPOUSE DOCUMENT and requiring only my signature. I produced my ID. Alex You looked over the document and said she needed my husband's ID. I asked her why would his ID be needed when his signature is not required and the document is for "me" to have notarized. She states its because his name is on the form. I asked if this was the stated on in a public legal document. She said she did not know so, my husband presented his ID. I asked her for the corporate number to follow up and she turned to us and said I will not notarize the document because I am uncomfortable. I said so you are refusing to notarize the document because I asked you a question that is completely ridiculous that a customer can not ask a question. So she did give me the 800 number to the shipping department. We stayed in the store and ran down the correct number to file a complaint. We went across the street to the bank and had the document notarized. I asked the notary how long had she been during this she said 15 years. I told her what happened to me and she stated that "asking a question is not a reason to refuse service and that the document only required your (my) information." UPS needs to really invest in training their customer service team and Alex You is a liability to this location. I have decided to picket the store. read more

Friendly efficient service AND the time I save driving to the post office and standing in line with 20 people ahead of me is immense.

Dropped off some very important paperwork that had a prepaid shipping form attached. Was told it had arrived in time to go out that day. Just found out that it never left this location. The paperwork was due by the 9th! Thanks a lot UPS. Makes me very leery of ever sending anything through UPS again especially if it's important. read more