You know what's not flashy and sexy? Yes, there are many things that fall into this bucket. In this instance, it's United States Post Offices. USPO's are definitively not flashy nor sexy. Some are awful. Some are not so much. They are all pretty equally dark and old world because there is literally no reason for them to be fancy. They are functional government buildings. What makes these buildings 1 star or 5 star worthy are the PEOPLE! The employees here at this USPO have consistently been helpful, friendly, and genuinely downright great people to do business with. They do it with a smile. They are kind when people like me have no idea what they're really wanting to do or how to go about it with all of the different colored slips and services you can get or do. One employee has even gone to the extent of advising me that my passport renewal application was going to be rejected because I used blue ink instead of black ink and to fix it before I wasted my time and money. He knew this from working at the passport agency in the past. He could've been silent. He could've just done his job, shipped my papers, and generated more business when I came back weeks later to do it again. No, this man went out of his way to help me as a person. This, these good people, these are what make or break a business or service of any kind. These people here at this post office, they are kind. 5 stars, hands down. read more

This is the worst p.0. I've ever been 2 in my whole life, & that's saying lots! They never have the new stamps you want when they're released, but weeks later! There's always 1 lame excuse after another. Piss poor customer service! Typical federal employees read more

AWESOME SERVICE! The Holiday season is always busy. These employees run a well oiled machine here. Keeping the line moving while being kind and knowledgeable. Also, ground shipping for $5 with tracking?!! What a deal! read more

US Post Office - Post Offices Near Me - Aurora, Colorado

I previously reviewed how rude & UNPROFESSIONAL Teresa (Trissa) idk how to spell her name, she spit it out incoherently as I was walking out the door. I just noticed that I made the typo of her being professional and that was NOT THE CASE WHATSOEVER. She truly doesn't need to be working in any customer service position at all. read more

Continuous messages about not being able to deliver packages because the business was closed. I'm sitting in an open business right now and no one will answer the phone during working hours to tell me why they keep doing this. read more

Hard working folks, they care about your experience. They take the time to explain the different prices & delivery choices.

Clerk 71 refused me service when I wanted to purchase a box and a stamp for a letter because it was easier for them to do everything together. I wanted to purchase the box so I could pack my items privately to shop out but was forced to do it in the post office since she would not allow me to purchase the box like I requested. I stood in line for nearly 30 minutes to be refused. Once I packed my box stood in line an additional 20 minutes. So of course I was upset at this point being refused once and being forced to work with the person that refused me to send out my package. She was also rude to me when I was paying for everything and said just go to the post office closer to you where they know you better. I literally just moved here and she was like we are not your primary post office. This shouldn't matter. The post office closer to me closed at 4pm and I attempted to go there first, but missed it by a few minutes because of work. Additionally, she had the audacity to say there is a survey at the bottom I'm not worried about it. Like my opinion doesn't matter or how she treated me. Honestly she was only rude to me and refused me and made me feel belittled for being openly gay with long hair and nails. I will be sure to share my experience on social media as well as this is not ok and I honestly hope that you retrain her to listen and be courteous to everyone even those that are gay. read more

For whatever reason Amazon gave my package to these people and I just knew it would be a problem. Regardless of the fact that I PAID for shipping, they did not deliver my package AT ALL and refused to deliver it for over a week. I called and spoke to 4 representatives about the issue and processed a Redelivery ALL 4 times, explaining that I had no way to get there at that moment because of car issues. It was not until almost TWO weeks later when I went to get my package that they were "suddenly" about to deliver the package. Not only that but I called them directly several times over the week and calls were ignored. Funny thing is they didn't deliver the package because the mail person was too lazy to walk upstairs and lied about "obstacles" when there's not even a gate not ANY obstructions nearby. Laziest group of people. Please STOP giving these people packages that aren't USPS. Rarely ever have issues with Amazon until they give packages to USPS read more

The employees here were super helpful and friendly. They assisted me mailing my passport for renewal.

If I could leave a 0 I totally would. Your workers are so rude. This is my second time coming to this location and I've never had a good experience. I've never mailed anything in my life and it's my first time. I had a quick question for a lady and she was so rude to me. She yelled that she is closed and to wait in line. She was so nice to another lady and was making conversation with her prior to me asking a question about mailing a check. I've never had to mail a check so I was very confused. My parents are getting old so they asked me to do this for them. The worker here made me cry she was so rude. I will never come here again. read more

I went to the post office late yesterday evening. There was a really long line and only two clerks. However, the line went fairly fast and the other patrons were very friendly. I would recommend this post office. read more

The line on Saturday is long. I suggest going another day. I sent my belongings from Hawaii and just received the final boxes except for 1. Even after communicating via e Mail they didn't try to deliver my package because it was a heavy one. I asked for a phone call when they came by but to no a due. I paid a 100$ for this box to be delivered.? Here I stand in Line. read more

I needed to ask ONE question but the first clerk that became available put their lunch sign up in my face then a SECOND clerk did it to me as well. If you're gonna have rude customer service maybe consider getting another job? Food for thought. read more

TERRIBLE customer service. If I could give THIS PLACE zero stars I would. Waited in line almost 45 minutes.

I am there to do what you do at a post office and they are always friendly. The problem is the Never have enough counter help so makes for long lines. read more

"Connie" the post office agent in Gate way in Aurora Colorado Location is rude! I walked into the location with a box to be shipped priority mail and looked for a label on the stand to fill out, but it was empty of any priority mail shipping supplies. The line was long and there was only one agent helping the customers. After 20 minutes of waiting in line another agent "Connie" came out to help and was my turn. No greeting at all from her!! She asked me in an angry way why i did not have my priority mail label filled out. I said i did not see any in the stand where they supposed to be. The stand is empty of any supplies. she said they were right in front of you on the wall. I told her i usually look for them on the stand. She said step on the side and write the address on the box while I can help other customers. Gate Way Post Office has other problems as well beside poor customer service. I live in Chelsea community that is served by Gateway Post office and many times I found other people's mail in my mailbox, and I had to hand deliver them to the right address and also others in the community hand delivered my mail to me!! I am very disappointed at the level of service of this location. Really poor. read more

We just moved to Aurora & I was a bit nervous coming to this post office because of the reviews. The 2 clerks on duty were very friendly & helpful. Raychael. was great at answering my questions. read more

I have been calling all day to talk to an agent. LITERALLY all day. I get those emails for the advance delivery notifications...anyways I am patiently waiting for my newborns social security card and it was supposed to be delivered on Friday of last week(July 9th 2021) however we still haven't received it. I have been calling all day to talk to someone about seeing if it's been delivered or if I can just come and pick it up....or if it's been stolen.. I call the number and go through the information and then it's transferred to the operator line..it rings and rings and RINGSSS some more..til someone picks up..and HANGS up. It's sooo annoying and really frustrating and super unprofessional. I get that they are busy and may be short staffed but answering just to hang up is just plain RUDE. PLEASE FOR THE LOVE OF GOD SOMEONE ANSWER THE PHONE!!!! read more

I ordered a hat from Light in a box for May 5 kentucky derby, This is the 3rd package that hasn't been delivered to me in the last 2 weeks because 3 companies have complained that there is no address to deliver to, something is very wrong with this post office lately and it needs to be corrected ASAP!!! read more

This is the very best USPS in the whole metro area. Efficient and pleasant. Beats the rest by a mile. I'm sure these folks get no recognition, however. Try this one and you too will see what I mean. read more

I just do not understand why Have next day delivery and you guys cannot hold up to that like WTF read more

US Post Office - Post Offices Near Me - Aurora, Colorado

Tucked away and normally really busy. Like most post offices this one is not very well staffed for the counter service. I would recommend this location at 8 am on a Saturday. You can get in and out normally right away. I will say that even though they are low staffed they are always pretty chipper and try to get you in and out quickly. read more

What awful service! Because of the length of the line I got to the clerk after the place was technically closed. And the employee (who, by the way, wasn't wearing a mask) had the nerve to give me a hard time about being there after they closed. Like if the line had been moving at all, maybe I would have been out of there earlier. I didn't even get to ship my package because she didn't want to give me a price. What worthless service. At least UPS closes later... read more

All the ladies at the counter here are so sweet and friendly! Not to mention Mike! He's awesome! Went above and beyond to help me. I appreciate the kindness and fabulous customer service. Thanks again Mike! And Happy Holiday's to all of you read more

Trissa is the worst! I was just treated with sarcasm and bitchiness and unprofessionalism to a degree I have never encountered, and for absolutely no reason. If she hasn't been fired yet, which 100% needs to happen, avoid her at all costs. I have seen her be horrible to other people while waiting in line and she needs to go! read more

Horrible! It's December 10 and we're in the midst of the busiest mailing time of the year. The Abilene Street post office opens at 8. I was there at 8:10. There were 15 people ahead of me in line and ONE station open. ONE!!! How is this possible? It would have taken me over an hour to get to the counter. What kind of mismanagement staffing is this? Crazy! The saving grace was the lovely custodian named Janice. She was emptying trash cans and smiling at the disgruntled (angry) customers in the long line. Janice saw me with a box in my hand and said that I could use the self service machine in the lobby. I didn't know about such a thing, so she took me there and did all the work for me and was absolutely lovely and patient and kind. She saved me over an hour and a whole lot of rage! Bless her lovely heart! read more

I have a hard time hating on the Post Office because, let's be real, they all have the struggle so hard. They are understaffed. I can't go in without standing in line for 20+ minutes. This isn't this Post Office's fault. It's a higher pay-grade problem. The people are really nice. I think for the situation they are in (a crappy one!) they are making the best of it. Even when dealing with annoyed people, the staff here seems to overcome and smile. read more

Honestly, if I could give less than one star I would. They sent me to two other post offices to retrieve my package before we discovered that it definitely would be at that post office. I was on hold for 20 minutes before they told me to call back in the morning to talk to a supervisor. And this morning they won't answer their phone. read more

I have been using this location since 2015. (my mistake) Its one of the cheapest locations in the city for a PO box. (I see why now) I have had problem after problem here. The very first time I went one worker tried telling me they had ZERO boxes available. Online said they had many. I left, placed a reservation on a box at this location, and paid for it. I go up there the same lady is working (usually they only have one person working the counter with a line to the front door, i have waited an hour in line during a non-holiday time. This time I go in there were more workers but she was next available to assist) when I show her the reservation she starts to panic and act like she has to check for an available box but I over heard the other workers whispering about they have many open boxes... That was the first issue. Second issues is even if packages would fit in my large box I would ALWAYS have to wait in line to hand the worker the mail slip to pick my mail up, waiting in that long slow line. This happened often!... Most recently, I had 3 items of mail I was expecting. One was a basic envelope, two were small boxes from Amazon. I watched the tracking, and arrived at the location just two hours after both amazon package were delivered. When I checked my po box there was no mail, no mail slip, or even a key to the parcel locker, just nothing. I figured maybe they are behind, so I left and done my errands then came back 2 hours later. Still nothing, so I go wait in line to talk to some one. The lady working tried looking for everything, she saw where the packages were signed in and put in a locker box. But I never had the key in my box even though someone supposedly put the key in the box. She looked and couldnt find it. I asked to speak to the manager but some rude man who said the manager is gone said he was the "acting manager". This man treated me as if I stole my own mail and wanted them to refund me. No, I just want my mail!! He told me to come back the next day. I dont live near this post office any more!! Driving all the way out there from the other side of Denver is HELL. So I had to come back the next day after it was snowing pretty heavily? Thats just lovely (and it wasnt, the drive there the next morning was scary!). Long story short, my packages were never found. They gave no real reason as to why my mail was lost or stolen. How did someone get the key out of MY box when I have all the keys? Either USPS has allowed someone else to hold keys to my box or one of their workers to the parcel locker key out of my box and took my mail. I have already reported them to the Investigator General among a few other reports elsewhere to have them look into the employees and how this place is ran. They also refuse to assist me in transferring locations or even the pro-rated rent to use at the next USPS location I set up a box at, which I wont be now that I see once you give USPS your money for a box thats it, its gone, even if you paid up a year, if you want to change locations you have to take that loss and loose everything you paid them. And this location is the worst of them all. Just avoid this location if you can. Their service is unreliable, their employees are rude and disrespectful, you will wait in line forever, your mail will be lost/stolen/damaged at this location and not to mention having to fight to get in the parking lot because so many old people (from the community right around the corner) stop in the entrance leaving you in the road while they decide where they want to park for 5 minutes only to leave the parking lot. AVOID THIS LOCATION AS MUCH AS POSSIBLE - This place is a joke and a scam read more

I called to ask a question about a package that was showing it was being forwarded to my new address. Employee was an extremely rude unprofessional individual. I don't know how the system works and he was very condescending towards as if I know how to do his job. Sorry you hate your job, but don't take it out on me. read more

Always a long line whenever I go no matter the time and service is the slowest of any po I've been to in 4 states. Got kicked out of line to make way for a customer behind me (wtf?) so he wouldn't have to wait in line because he had a quick order. Different rules each time I visit, door has to be closed, door has to be open, 6 people rule counts employees, rule doesn't count employees. Get it together guys, no wonder the postal service needs bailing out constantly. read more

Terrible delivery service... I took off from work in order to be at home available to sign for a package - The mail carrier never came up to my door. I happened to walk out my front door just in time to see the mail truck drive out of my subdivision. This is unacceptable laziness on the part of the mail carrier. Shame on you for not properly doing your job - now I have to take additional time off my job to go get my package from the post office because you didn't do your job correctly. read more

The customer service here is excellent, the staff are awesome and super nice but, this is an old community post office. It's small and parking is very limited. There is also only ONE self service stand. Beware and give yourself plenty of time. The town is growing, this post office needs some upgrading and build more space for self service machine and parking. Other than that, it's a great postal service! read more

I came here to get my passport and it was honestly a very pleasant experience. I saw the previous review about the guy Bob and I definitely did NOT have him. The gentleman who helped me was an older (not old) black man and he was awesome! (I think his name is some initials? I'm sorry I don't recall) He was very friendly and knowledgable. He took a picture of me smiling (and yes you can smile) and helped me properly fill out my papers. He was even joking around with me and other customers the entire time and was always very friendly with everyone who came in. I was honestly expecting a terrible experience since the post office is notorious for it but I was glad I came here! Just make sure you set up an appointment with my guy instead of this Bob :) you'll leave happy and well helped with your passport! read more

This is my fave place! Staff is sooo fun and friendly, and if you have to wait in line they make it seem not so bad and boring! J. J is the best! Makes me feel like he is my ooold friend)) i would give this place 10 Stars if I could! read more

Lost my package and they don't care at all. People hired here are not capable of being nice or being a human.

Horrible experience trying to get passports. Came in with my boyfriend and 5 month old daughter. Bob took his sweet time taking our photos, barely knew how to work the camera. When it came to the paperwork he had no clue what he was doing. Had to stop and ask questions every couple minutes- I don't know why they didn't just have someone else take over. At this point the baby was growing fussy. In the end it took him so many attempts to charge our cards the bank assumed it was fraud. So we had to leave and go to an ATM to get cash. Now just a week before our trip and we get notification in the mail that the passport photo was sized incorrectly and we did not include the proper documentation of citizenship (fyi you need to include your original ID, don't listen to Bob if he says you only need to send a copy) I will be livid if this ruins our vacation plans! Get someone who knows what they are doing in here! Better yet don't come here for a passport read more

Horrible customer service. The manager Donna is very rude. She will actually argue with you in a very unpleasant manner while you try to keep your cool. A bad apple amongst generally nice personnel. Take your business somewhere else. read more

Absolutely without question THE RUDEST people I have ever dealt with. Came in to have them track a package for me, since the website wasn't showing anything, and I was accused of printing a label and not actually shipping a package. I left the package inside, like I always do, and was told there wasn't anything they could do and if I left the package it was at MY risk. Insinuated I was lying and basically tough. I told them to check their cameras and see when I walked in with a package and when I walked out empty handed..said they couldn't do that. I will drive 30 miles for my next drop off rather than the 2 miles I have to drive now to get to this PO. These people need a real check up from the neck up. I'd give them ZERO stars if I could. BEWARE I told you read more