I have been using this location since 2015. (my mistake) Its one of the cheapest locations in the city for a PO box. (I see why now) I have had problem after problem here. The very first time I went one worker tried telling me they had ZERO boxes available. Online said they had many. I left, placed a reservation on a box at this location, and paid for it. I go up there the same lady is working (usually they only have one person working the counter with a line to the front door, i have waited an hour in line during a non-holiday time. This time I go in there were more workers but she was next available to assist) when I show her the reservation she starts to panic and act like she has to check for an available box but I over heard the other workers whispering about they have many open boxes... That was the first issue. Second issues is even if packages would fit in my large box I would ALWAYS have to wait in line to hand the worker the mail slip to pick my mail up, waiting in that long slow line. This happened often!... Most recently, I had 3 items of mail I was expecting. One was a basic envelope, two were small boxes from Amazon. I watched the tracking, and arrived at the location just two hours after both amazon package were delivered. When I checked my po box there was no mail, no mail slip, or even a key to the parcel locker, just nothing. I figured maybe they are behind, so I left and done my errands then came back 2 hours later. Still nothing, so I go wait in line to talk to some one. The lady working tried looking for everything, she saw where the packages were signed in and put in a locker box. But I never had the key in my box even though someone supposedly put the key in the box. She looked and couldnt find it. I asked to speak to the manager but some rude man who said the manager is gone said he was the "acting manager". This man treated me as if I stole my own mail and wanted them to refund me. No, I just want my mail!! He told me to come back the next day. I dont live near this post office any more!! Driving all the way out there from the other side of Denver is HELL. So I had to come back the next day after it was snowing pretty heavily? Thats just lovely (and it wasnt, the drive there the next morning was scary!). Long story short, my packages were never found. They gave no real reason as to why my mail was lost or stolen. How did someone get the key out of MY box when I have all the keys? Either USPS has allowed someone else to hold keys to my box or one of their workers to the parcel locker key out of my box and took my mail. I have already reported them to the Investigator General among a few other reports elsewhere to have them look into the employees and how this place is ran.
They also refuse to assist me in transferring locations or even the pro-rated rent to use at the next USPS location I set up a box at, which I wont be now that I see once you give USPS your money for a box thats it, its gone, even if you paid up a year, if you want to change locations you have to take that loss and loose everything you paid them.
And this location is the worst of them all. Just avoid this location if you can. Their service is unreliable, their employees are rude and disrespectful, you will wait in line forever, your mail will be lost/stolen/damaged at this location and not to mention having to fight to get in the parking lot because so many old people (from the community right around the corner) stop in the entrance leaving you in the road while they decide where they want to park for 5 minutes only to leave the parking lot.
AVOID THIS LOCATION AS MUCH AS POSSIBLE - This place is a joke and a scam read more
