We had to visit the notary twice over two days. We worked with Princess, who was extraordinarily helpful, patient, and kind in assisting us with a difficult matter. The prices initially gave us some sticker shock, but she helped us navigate everything quickly and efficiently, even when the store was very busy. All of the staff were pleasant and professional. Thank you! read more

The UPS Store - UPS GVR. - Printing Services Near Me - Denver, Colorado

Rude employees do not answer phone, not helpful once drove all way to store after waiting on hold 15 minutes. No transparency and scam people. I tried calling to find out how to access label as they never answer phone then did not disclose almost $6 fee to print a single sheet of paper. Avoid this location by all means unless you're desperate for horrible customer service. read more

The worst customer service I've ever seen. Their QR reader was down, so they told me they couldn't use my prepaid shipping QR code for an Amazon return. Instead I had to pay them $5 to print a label (that I had to screenshot from a phone), even though they acknowledged this was their fault and due to their system being down. They refused to waive the $5 fee. If they can't even be reasonable when they cause the issue themselves, I do not feel anybody should support this business. The manager was called over and just said that's how he makes his money. I guess by scamming customers? read more

Line is long but the store can't help that hundreds of people want to send back their Amazon orders. Everyone I come across in there is super cool, friendly and get you in and out as fast as possible. Offering any help they can to assist you while you there. I personally like most of the staff and their attitude. Good vibes. No issue from me. read more

The staff is always courteous and seems to be working as quickly as possible to move things along. During peak hours it's definitely busy, but if you can go early it's not a bad wait usually. read more

My wife mistakenly ordered a queen size mattress. (She needed a full size.) We loaded the delivered mattress into the car, took it to this UPS store to return it, unloaded it and took it in only to find out the system was down. We took it back and loaded it back into the car. Two days later we returned to the store, checked to make sure they were up & accepting, took the mattress back out of the car and loaded it onto a shopping cart. We got it into the store, found they now charge for the return address paper, and they insisted I needed to remove it from the shopping cart and put it on the floor. The charge for the address sheet was $5. I just purchased 500 sheets of high quality printer paper for about $12, and the black ink I buy goes for around $26 and says it prints about 300 pages. My math says that's $0.01 for the paper and $0.09 for the ink - about ten cents. I'm 68 years old, my wife is 64 years old, and the two working there looked like they were in their 20's. I am retired, my wife is on disability, and they are working in the business of delivering packages. read more

Like the customer service folks are there to help and they did their job. I have had to turn to them because Alfa Charley has a revolving door for package theft in the package room 5 thefts in a year and a half. So 35.00 is a peace of mind, at least the thugs at ALFA CHARLEY wont have nearly a free Christmas read more

We went to this UPS store to ship my son's Airwheel luggage because while we were at out connecting flight in Denver, United Airlines stopped us and told us it's not allowed inside their aircraft even if we remove the battery. They said either we leave the luggage or find someone we know in Denver who can get it. United Airlines delayed and rebooked our flight because of this. I called this UPS being close to the airport and they verified and told me they can definitely pack and ship this luggage back to our home address. The only reason why I gave them 4 stars instead of 5 is we specifically said we want it delivered on Tuesday, May 13 and they confirmed it will be done, but UPS delivered Monday, May 12. The reason why we want it delivered on Tuesday is just in case we have flight delays going home then the luggage will be sitting outside our house saying "get me" for probably 24hours or more. read more

SHAHID IS THE BEST! he took care of me shipping my poster. he found me a box that fit the right size and he made sure to write "do not bend" on the box . very nice and professional service! read more

Never scanned my packages, sending back to Amazon and have not received my refund from Amazon due to not receiving the return.

Surly associate (older lady with dark hair who was not even serving me!) expects customers to know their unique rules without any prior communication and treats customer like trash and that they are stupid. I would give a zero if I could. This is absolutely the worst ups store I have ever been to. Looking through other reviews seems this type of thing happens frequently, this employee needs some training on how to interact with customers more professionally. read more

Very poor customer service. Employees loudly say how they can't wait to leave and are upset by the number of people waiting in line. Very unprofessional. In addition, a cashier tried to charge me for a shipping box I purchased on a different day without even asking me about it, assuming I had taken it. And, when I asked about what the costs were to ship a package, started with the most expensive overnight price first of over $150 and with a sarcastic tone, started quoting every other expensive shipping fee after that. I had to stop her to ask, "what is the standard ground fee?" She rolled her eyes and stated it. Why not start with that one first? Ridiculous. Clearly just projecting attitude for no reason. Yes, I would rather drive completely out of my way to go to a location with better customer service. Even if it is more expensive. It's only a matter of time before a new business opens to give some competition. I would think this place would treat customers better. read more

Someone at this location stole the contents of my package and it arrived empty. I was told I had 90 days to make a claim. Untrue. It is 60 days. read more

Just wanted to print one page. They stated that their email is no longer secure so I would have to pay $20 to use their computer then they could print. This place is an absolute joke! Why are they even open? read more

This store is the worst store ever the line is always long which sometimes I don't mind waiting, but the lady at the counter who is always there has very poor customer she is like a robot and looks very unhappy with her Job! I am a very calm person even when Im upset it takes alot., so I asked about the owner she said that he will be in on Monday ,so I asked her name She refused to give me her name after she started running her mouth! I wanted to let the manager know what was going on and , then she proceeded to try to put me down and to antagonize the situation, even after I said thank you and was walking out the door she started again as I was walking out the door trying to put me down. Not sure if its RACIAL ISSUE, but mind you I am black she is white! So I polietly turned atound at the door and told her to shut the up she started yelling at me I was still calm and I said thats what you wanted a reaction out of me and continued to walk out. All of that just to go into a store and drop off a package if you are the owner I just wanted to let you know how your customers again not sure if its only your black ones that are being antagonized, if they show any sign that they are unhappy with the poor customer service. read more

Haven't had issues with this store. I'm usually in and out fairly quickly with no problems.

WORST customer service, older man with glasses was NOT helpful and condescending. DO NOT go to the Green Valley UPS location, save yourself the headache and make the drive to the Central Park location. Night and day difference, awesome customer service and VERY helpful! read more

Easy in and out with a return box for a warranty claim. UPS is The Leader in The Package Delivery business Worldwide! That says a lot but I find them a bit more expensive depending on what your sending. There are locations close to you and they have all the services. Fax, copy, packing and an array of copying and printing options. When it's important and has to get there asap. Brown has it covered. SYOY read more

If I could give 0 stars I would. Dropped my package off on the way to the airport, the staff said they would take care of it, my package was never scanned, wasn't able to find it. When I called to follow up, the woman on the phone was extremely abrasive, didn't even bother to look to see if it was at the facility, I just wanted to give me a 1-800 number, told me I should've waited to get a receipt and it was my fault. The worst customer service I think I've ever received at the UPS. I will go out of my way not to use this location again. read more

Horrible service. The gentleman that spoke to me was in a bad mood and overall had an attitude wont be going there to ship my packages again. read more

Im surprised the older woman named Cris at this location still has a job here. Every single time I come here she has a nasty attitude with the customers. No eye contact, slams stuff on the counter and down right rude. She has no customer service skills and treats her co workers like trash. I ended up walking out during my last transaction because she was being so disrespectful towards me. read more

The store is a nightmare! Employees are beyond rude! Drive out of your way to go to another location.

Update: In response to UPS' response, I went back to UPS a couple days later, with a big box for everything to fit in, and with a new person at the counter, she asked me if I wanted to keep the box. I told her I was informed by her coworker that I needed the box in order to return my items. She said, "Nope, not for this order." I knew I didn't need a box, the original lady (I think her name is Chris) argued with me about it and sent me on my way without even scanning the order. Thanks to the younger lady who actually knows how to do her job. read more

The UPS Store - "Packageless UPS Drop Off" - Printing Services Near Me - Denver, Colorado

It's either the veteran staff aren't so pleasant or they will lock the door minutes before actual closing time the staff aren't so helpful when I go in at times as I don't ship things a lot they make you feel belittled when asking questions as if your supposed to know there job it's not always unpleasant but for the most part doesn't seem very welcoming no smiles no hello it's just how May I help you or what can I do for you I hope the experience gets better as it's the closest one to home the one on Buckley is always pleasant but I no longer live in Aurora. Today the lady literally locked the door on me as I was walking up it just turned 3:59pm and I had a very small package to return with label ready I was literally dropping it off an now have to wait until tomorrow read more

Do not use this unprofessional shipping store. They will trick you to pay higher price and then will blame it on the weather; it's like it started to snow for the very first time in Colorado this year! They made me pay for two day shipping and now it's taking 5 days and they unprofessionally say this is what it is, not guaranteed. So basically you paying tens of dollars more for a little chance of arriving early. Good business ripping people their money read more

Worst store ! Went in to return a Amazon package. The box accidentally got wet . Wasn't too concerned about it , since my instructions stated that UPS would pack and print label . Was helped by the manager Don . He gave me a hard time . Explained to me had to purchase a box . I said no I don't . I didn't feel arguing so I purchased the packaging . If you're going to put someone in a management position they should understand instructions. My Amazon instructions stated UPS would pack and print label . Everything was free ! Unfortunately this manger had no knowledge or didn't even take the time to ask me to see the instructions that I had on hand ! You definitely need better customer service. I would drive farther to get better customer service. You don't even deserve 1 star . read more

I have been to this store 5 or 6 times since living in the area for about 7 years. I regret it every single time. I do not understand how the employees are consistently this bad at their jobs. Are they not properly trained? Will the owner of the franchise not properly staff the business at this location? Is management oblivious to how bad the reviews are? They are and have been bad for a long time. I want my time back! Today I got tired of waiting outside in line and getting sun burnt so I left. tomorrow I'll drive into Denver to send my packages from some other UPS store. This place is TERRIBLE! read more

This location stole my package although I packed my item inside the store. So disappointed that this is what these employees do to their community. read more

Came in trying to return some stuff on May 2nd at 10AM. I heard the worker being rude to the poor guy that was very confuse with his issue. Another customer was kind enough to help him out. Then I couldn't find my QR for my return. The same lady told me to "move" until I figure it out! LOL like I'm some dumb person. She needs to work somewhere where she don't deal with humans, coz she don't know how to be one read more

Slow, rude, and only do notary services between secret hours. Last time I visit this store. I gave them 10 chances and every experience was miserable. read more

After dropping off $200 in paid shipping I will never give this site another cent... READ ON... I was on my way to the airport and needed to drop off a package to ship for my company. I had a prepaid label in my email. I asked the store manager/owner if I could email the label to the UPS Store email store6540@theupsstore.com. He told me that the Internet was slow and that I was better off accessing my personal email on their computer that I had to pay for...REALLY? You want me to pay to print a label so I can utilize UPS services that you make a commission off of every shipment on? I told him I didn't have my password for my email (truth) and asked if I could email the store and wait for the label to process. The entire store operates on the Internet. Labels are created over IP and logged into the UPS system. Their store also communicates with USPS via Internet. What an outrageous comment! To have him tell me that the store's Internet is slow and that the label would need to be paid for was ridiculous. I asked if I could set my package on the side, go grab lunch and return. He allowed it. Upon my return the box was present with the shipping label and to my complete surprise the store attendant charge me five dollars for them to print the label. I inquired why and was told that I would have had to print the label anyways. They were not going to ship my package without me paying for the label. This is the worst customer service, lack of client respect, and intentional customer gouging that I have ever experienced. I will never bring another package here again and I urge others to find alternate UPS Store. I have a PO Box at several UPS Stores where I conduct business. Each one is a franchise and operated individually. This site will never get another cent from me! read more

The UPS Store - Printing Services Near Me - Denver, Colorado

05/07/2024 - Green Valley Ranch UPS Store I wish I could give negative stars. I am literally shaking and crying right now in my car. I've have had really good experiences in the past with other employees, but today it was just horrifying. So this associate named Chris L was very rude, unprofessional and disrespectful. I was already nervous because I noticed how disrespectful she was to other clients that were before me. All I wanted was to mail an envelope to Puerto Rico. First thing she does is by raising her voice, literally yelling at me and asks: "Where is this going to?". I explained to her it was being mailed to a rural area in PR. She asks, what is it? I said, it's a document. She angrily asks, what kind of document? A felt pressured to say a cashier's check. How much? -she asked. I had to say, in front of more than 6 other people, it was for more than $6000 and she yells to another employee- " This lady is wanting to mail a cashier's check for $6000 to Puerto Rico! Like, why does everyone need to now that? Then she gives me a piece a paper and asks me to write my name and the address. She takes the paper and yells "GEESSH! as if their is something wrong with how difficult it is to spell my Hispanic name. Finally, I asked what my options were to send a simple small envelope and she said expedited $116, and grounded - I asked what grounded meant, what the difference in price would be-(English is my second language) . She is visibly frustrated with the fact that I don't understand and keep on asking questions to clarify. The lowest price she gave me was $50 (as if regular mail not an option there), and I finally left after 30 of waiting and trying. I never felt so disrespected in all my life. Poor customer service, very rude and unprofessional. I am sure I am not the only client she has ever treated this poorly. Shame on you! read more

I scheduled an appointment at 1pm today to get some important documents notarized during my 30 min lunch break. Arrived at 1:01pm and was told "she is not here" so I said I have an appointment for 1pm and they said "to be honest idk If she will show up" how does a business operate like this? Why did I get a notification for my 1pm appointment if nobody was there? I would suggest never going to a UPS store to get things notarized. Wasted a lot of time just to reschedule and go to a BETTER place. I would put 0 stars if I could. read more

Went in for a passport picture and it had too much light exposure and they would not retake it. The post office said I needed to retake photo so I called the store to explain why I need to retake it and they tell me to go in to retake it free of charge. When I arrive to the store it takes a few minutes to even be acknowledge, to only be told they won't retake them cause they want to close already, to try another day but no guarantee they will retake the photo. Absolute waste of time with the people who work there. All employees are rude, and should not be taking passport pictures for people of they can't take them properly. It was a waste money since I know have to try and go else where and pay for new photos. read more

Busy because it's one of the few UPS around. But they go through the customers as fast as can be. Place is kept cleaned and in and out a good UPS location. Workers are fine. I mean after reading some reviews; it's like what the heck do people want? Think about it, they are not servers but plain and simple cashiers. To all those that gave crap review, look at your attitude first. I'm just a customer that goes there and happy to leave as fast as I came. read more

The worst thing is that email I lost a package and no one wanted to answer the mannenger instead of trying to help solve the problem he has a very bad attitude please don't ship there they are the worst read more

This store sucks because it says close at 6:30pm but they always close 10 or 15 min before and the lady doing her hair, Then I asked for service and she said it's closed with bad attitude if they close at 6:30 have respect and take there client. read more

Very unhelpful. Very poor customer service. Never have I ever been in a ups store this useless.

Making a return during lunch time rush equals a little of a wait. I will say that the experience was pretty quick. The clerk was a little frustrated with the fax machines because the two people in front of my requested to fax items. While I understand his frustration, I do feel as though slamming the lid to the machine was a little extra. Overall my package was scanned and I was on my merry little way. read more

All my notarized documents here was convenient and satisfactory. After today, Walked in the Caucasian girl with pimps. Didn't want our service of notary. Even though She as ready in process of notarized a customer. I also needed to notarize documents. She replied but right back! Stood in the back for 5 minutes then come by the register stood there 5 more minutes. Come on, no in customer line. 2 people waiting in line for a notary. I got back in line ask get get a notary. No customer at all just us two people waiting to be notarized. She replied there are busy. What she was Just standing around doing nothing. I think it was my ethnicity. read more