A few days after I spoke with the George Clooney lookalike, Amazon posted a rescheduled delivery date of June 6th. It said "at the customer's request," which it most certainly was not. I got the usual "Your delivery is on the way!" email, but was unimpressed. Yeah, I heard that before. And my delivery was not delivered. Rather to my surprise, it was delivered early Monday morning. May wonders never cease. read more

Ceva Freight Management - Mohammed went to the mountain - Couriers & Delivery Services Near Me - Aurora, Colorado

So, They must love making their Amazon Customer's wait!!!! We ordered a sunroom on May 13th. We specifically ordered this sunroom because they stated on Amazon the sunroom would arrive on May 21 or 22. Welp, those dates arrived and no sunroom after I stayed home both days waiting because Ceva requires a person over 18 to be home to sign for the shipment! Shipment was delayed, okay we understand. Our party is not until June 8th anyways hence the reason we choose a company with the delivery date on May 21/22. Date got moved to May 29th. I check the track your shipment website, they moved the delivery date to June 3rd!!!! Three times moving a delivery date? I am an understanding person but our party is on June 8th. I'm not trying to put up a sunroom within 5 days before a party. I have other projects I need to complete before then. I tried to call the actual company to see if we could pick it up from the logistics hub and sat on the phone for an hour. Finally, I woke up my husband and showed him the reviews and we were lucky enough to finance one through American Sales!!!! Oh, and we will have our sunroom in 2 days! It would suck to not be as well off as we are in this economy and not be able to just finance another $5k purchase while waiting on a refund!!!! Dear Mathieu Friedberg, please fix your company! There is obviously something wrong with it if this many people are making the same exact complaints!!!! read more

Ceva Freight Management - Couriers & Delivery Services Near Me - Aurora, Colorado

they gave me a 12 hour window for delivery and I went out of my way to find someone to take my son to school, to pick him up from school, and the item was never delivered. I called them and they said it would be by 4. The window was 8am-8pm. No calls, no updates to tracking, nothing. do yourself a favor and cancel you order the moment you see that Ceva is involved. read more

What an absolute nightmare this company is and it is so unfortunate that Costco contracts with them. It reminds me of the Seinfeld episode "You know how to take the reservation; you don't know how to hold the reservation." They missed two furniture delivery appointments and each time I called to question the delivery I was told it was on the truck and coming later in the day ... but of course it never arrived. Reading the other reviews, this is fairly common. Why are they even still in business? read more

Absolutely zero communication from this company. Scheduled a delivery, and they never showed up, called us, or updated our tracking # link. I cannot believe that Costco even partners with this company. read more

I have been decreased on next in line waiting on hold. It takes a average of an hour per person in line. No one ever answers the phone. No one calls back. At this rate I will receive my order next year unless I drive to Denver and pick it up myself. It is sitting there in their warehouse. read more

Ceva Freight Management - Waiting on hold. - Couriers & Delivery Services Near Me - Aurora, Colorado

they delivered my package to the wrong address, accepted a phony signature and don't answer customer service lines. terrible company. If I could give zero stars I would. read more

I bought a beautiful sideboard/buffet from Costco. After MONTHS of searching! It finally went on sale and we bought it! After the purchase, I was contacted by Ceva (the contracted logistics company Costco uses). I scheduled my delivery for Monday between 12pm-3pm. On Monday morning at 10am there was someone banging on my door (didn't use the doorbell). When I answered it, it was the delivery guy in the middle of the street, closing up his truck and he yelled at me, saying this was the only time he had and he couldn't even do it because it's a 'white glove' delivery and then just drove away. I was pretty stunned at that! I called Costco, they said they couldn't help, I needed to contact Ceva. Oh, Ceva...when you call them, plan on spending a LONG time on wait. It's an endless loop of some guy saying the same thing, over and over. (Ugh! You WILL go crazy) Once I finally got someone on the line, she said they will still try and get it to me that day and she would follow up. I get an email from her few hours later and they can't deliver the same day but can the following day and at the same time. (12pm-3pm) The next day (Tuesday) I get a phone call at 10am. It's the delivery driver and he says he can be at my house in 15-20 minutes. I tell him my window is 12pm-3pm. He starts to tell me how busy his day is and he has to go all over town and it would easier for him if he could do it now because if I don't agree, there's a chance he 'might' have a busy day. (Heavily implying- now or some other day). At this point I have said 3xs my delivery window 12-3. I ended up telling him, I'll try and work with him, give me an hour but I can't do 15-20 minutes. It's not possible right now. He says okay. I moved my entire schedule for the next 2 hours for this change of plans. He never shows up and I never hear from him. At 2:40 I haven't gotten the 30 minutes courtesy call, letting me know the driver was about to arrive. I call Ceva and she says she doesn't know, she'll call and follow up. She sends me an email shortly after saying her manager is going to call me directly and they are going to figure this out and get right back to me. (They never do) At 3:30pm the driver calls and says he will be at my house by 4pm. I tell him the window was 12-3. We discussed this on the phone earlier and I have an email confirming the time. He argues with me and finally I just ask him to arrive as soon as possible. 4pm rolls by, nothing. 4:30pm no word. I start calling Ceva at 4:05 and I'm on the line waiting and I'm emailing them as well. I waiting on the line for over an hour. I sent emails asking for anyone to contact me. I called the driver and texted, nothing. It was clear that they had left for the day and no one was going to be able to help. The office closes at 5pm (per their website). Plan on them actually leaving at 4pm. You're screwed if it's after 4. After sacrificing 2 days for this delivery, I ended up canceling the order. I wasted 2 full days of work waiting on this company. I realize how in-depth this is but I seriously spent 2 days chasing this company. Every single persons time is valuable. The dismissal and careless attitude of the people I encountered at Ceva showed me, that I don't want them in my house. I moved my entire life around to accommodate this delivery only to be left stress out and behind at work. No one can be bothered at this company. They won't do the work. You will not get what you paid for. read more

Ordered a dining room table and retailer contracted CEVA to deliver. Started out good with a seemingly nice tracking system and automated phone system to schedule and track our delivery. From here it starts to go south. Multiple delays and required reschedules. Delivery day comes and goes twice. Reached a human being early in the process and they said "it's in your city at our facility in a truck but we are 10 trucks behind in unloading and delivery", so we rescheduled 1 week out. On delivery day, truck arrives...with only the base of the table. The driver says "It must be on a different truck - I'll call the office and have them call you". Now the "fun" really begins. The tracking website indicates that both pieces were delivered (not true). No call from the office so I call local "customer service". Hold time starts with a recorded message "there are more than 5 callers ahead of you" so I wait...around the 3RD HOUR of holding the recording says "there is 1 caller ahead of you". By 3 hours and 51 minutes of hold time and still "1 caller ahead of you", it's closing time at this business so I press "1 for a call back". I go to the website and fill out the form requesting a contact. Neither a callback or email contact occurs. We call again the next day with more than 2 hours of hold time and no answer. The next day it's 3+ hours of hold time ending with "1 caller ahead of you" and no answer. It's 5 days later, I haven't heard from or been able to reach anyone, and I'm still staring at the base of my table wondering if I will ever get the top... read more

Ceva Freight Management - Half of my dining room table - Couriers & Delivery Services Near Me - Aurora, Colorado

I hope Costco sets fire to their contract with Ceva. This company is incompetent. I've been stood up 4 times, they don't answer phones and have the most painful recordings looped and telling you the same thing constantly while you wait for someone to pick up so in case you weren't pissed to begin with... you will be. read more

Horrendous. One of those companies you wish you could give zero stars to. So, I order a tv on woot (amazon) and because it is a big item, they make you sign for it. Ok fine, so I have to be there for it. So Ceva makes you set up a time on their website and I do. It is a week out and I wait. I then get a confirmation of that appointment the day before. So the day comes and the four hour block comes and goes, then another four hours comes and goes. I call 7 times throughout the day, trying to get ahold of someone. Seven times in a row, the hold music times out after twenty minutes of waiting and then hangs up, never connecting you to a human. I call a local office to see if I can get anyone there and I do and the customer service rep tells me that they can't get it out to me because the package arrived to them at night the day before and thats too fast of a turnaround time. First, this is a lie, on CEVA's own website it confirmed delivery at *noon* the day before, not at night. Second, this is a logistics company! It says so in the name! You can't turn around a package in 30 hours? Ok so the woman apologizes after lying and tells me it will be here the next day. Ok,, so what's a second missed day between friends right? So I wait and the first delivery window (9-1) comes and goes and nothing, then the second window (1-4) comes and goes and nothing again! I look on Ceva's website and at 12 mins past 4 it says, "failed delivery attempt" which is ANOTHER LIE! There was no attempt, I have the security footage of the entire day. No one came to my house, and no one knocked on my door and no one left a note like " sorry we missed you." They just didn't show up. So I call, this time four times, and after twenty mins of holding, wouldn't you guess, the logistics company hung up on me. Each time. So now I have wasted two days, been lied to twice, and don't have my package and can't get anyone on the phone to tell me when it will arrive. Simply unbelievable. Amazon and Costco really need to drop these fools. read more

HORRIBLE EXPERIENCE WITH CEVA LOGISTICS -- WOULD NOT RECOMMEND TO ANYONE! After anxiously waiting for almost 3 months for our new hot tub purchased through Sam's Club, we were contacted by CEVA Logistics to schedule the delivery. This was repeatedly confirmed for Friday, July 2, 2021 via both telephonic and electronic means, however, we were completely stood up on the designated date -- no show and no call, even though their "live" website still showed that the delivery was scheduled for that afternoon! After trying to reach them for more than an hour (including being on hold for over 45 minutes and being disconnected twice), I was finally told that the item was still at their warehouse in San Diego! In preparation for this delivery, I had rented a special forklift, hired a crew of installers, and scheduled the electrician (not to mention planning my 4th of July weekend around the enjoyment of a new hot tub) -- I am now out more than $1,200 due to the incompetence of CEVA Logistics. They were rude and could have cared less, so we cancelled the order and do not have a hot tub. I know that they are a big company, but you should be very careful if your retailer uses them as their delivery vendor. Sam's Club should seriously consider using someone else. Caveat Emptor. read more

Ceva Freight Management - CEVA Website shows it was confirmed for delivery, but they never showed up or called! - Couriers & Delivery Services Near Me - Aurora, Colorado

Ceva logistics is contracted by Costco to deliver an item. I never received any notification or messages regarding my package. I had to follow-up with Costco. Also, they're delivery persons handled by delicate package (with mirrored glass) as if I could be just tossed around. They ended up dropping it twice and then left without verification of whether it was broken. I notified the company via email and received a terse response essentially saying it wasn't their responsibility. Very unprofessional IMO. When I notified Costco, it was over 2-weeks before they called me to schedule a pick-up. I'd already taken it to the store and I was tied of waiting. I'd never use them again if I had the option and told that to Costco of my dissatisfaction as well. read more

Ordered a shower door from Amazon who was delivered by Ceva. They set it horizontally in front of my garage, leaving no way to enter my garage or charge my electric vehicle since it weighs more than I can lift myself. Their customer service number is worthless. So frustrated. read more

No showed 3 times for a scheduled delivery. Took off work each time after scheduling with CEVA. No phone call, No Text, No email. Just didn't show up. If your scheduled with them, verify as much as you can. I wouldn't ship with them for your company, it is a reflection on your business when they no show. Come to find out, my couch was lost in their warehouse or delivered to the wrong home. A bunch of Morons. read more

Worst company ever! They rescheduled once with no notifications, then they no showed, no called. We contacted them, put on hold for 45 minutes, told our TV would arrive and it never did. Following morning they push the delivery back 4 days. Unbelievable how terrible a company can be. STAY AWAY!!!!!! read more

This is the worst delivery company I have ever been involved with. Today was the 3rd day NO SHOW since the beginning of the month. No call. No email. Nothing! I continue to reschedule after they don't come on the day promised, and the same thing happens again. Plus, their delivery window is 4 hours so I've missed THREE half days of work. If you order something and are told CEVA Home Delivery is going to deliver --- refuse the order! They are pitiful. read more

Giving CEVA Logistics a one star rating is way too generous...it should be zero. I ordered a patio set from an online retailer...did not know CEVA was the shipping company. A week in advance, CEVA contacts me to set up a pre-determined delivery day and time, scheduled for today April 20, 2022 between 9:00am - 1:00pm Denver time. I had to take off work because CEVA said I needed to sign for this delivery...ok...I'll make it happen. Guess what? CEVA never showed up for the scheduled delivery...originally established by them. CEVA never bothered to call me in advance to let me know they will not be able to make the scheduled delivery date? Wow, what kind of business model is this...who does business (or lack of) like this? This reflects badly regarding the online retailers reputation. The online retailer is only as good as the subcontractors they surround themselves with. Anyway, I called the national CEVA number and the local Denver CEVA phone and was on hold forever...and no one bothered to call me even though I requested it 3 times via emails and phone messages. Wow, is this is a red flag or what? CEVA has got to be one of the worst shipping companies I have ever experienced. I asked the online retailer ( Overstock) to get involved and help me. I hope OVERSTOCK rethinks this subcontractor and hires a better company for their shipping? CEVA's response to the online retailer was..."it was an estimated delivery, not a real delivery"..what? Talk about BS and CEVA's semantics. Who the hell sets up a pre-determined date and time for an ESTIMATED delivery and tells me I have to be there to sign for it..if it was an estimate? CEVA"S response is an insult to my intelligence and to the online retailer, too. Next time I order from an online retailer, I am going to ask who the shipping company is. If it is CEVA, I WILL NOT proceed with the order. How can CEVA stay in business when they treat us, the receiving customers so badly? I would never recommend CEVA LOGISTICS to anyone. Ken C. read more

HORRIBLE Service!!!!! I have been waiting 2 weeks for a new tv because the last technician came out to fix my tv it broke again within a week! I left very detailed instructions over the phone and email about my delivery and they failed! The Driver I had was so UNPROFESSIONAL. He was at the wrong house , I called him to make sure he had the right address IGNORED my calls, texts, voicemail. WAITED until he got back to the warehouse or something to say he couldn't turn around that I had him waiting. I HAVE PROOF HE WAS NEVER AT MY HOUSE, I have a RING CAMERA HE WAS NOT ON MY CAMERA. I had two people at home with the door and front window open, he was NEVER there! I also have two big dogs that alert us when people are at the door , they NEVER barked. Instead of answering my calls or calling back he TEXTED me and continue to argue. HE SHOULD BE FIRED. The communication with this driver was so horrible. And after all this i still am not able to get my TV until hopefully tomorrow!!! I will never use this company again !!! read more

THIS IS SINGLE WORST COMPANY I'VE EVER HAD TO WORK WITH!!! I have been on hold with them for numerous hours over the past month and have gotten little to no communication. I have scheduled 4 different delivery dates and every delivery no one showed up. AND I RECEIVED 0 CALLS FROM THIS COMPANY! The blatant lack of respect for me and my time is absolutely ridiculous. I have taken numerous days off work to wait for my delivery during the time span they gave me and NO ONE SHOWED ON ALL 4 DELIVERIES!!! I am so angry and this is absolute CRAP! Worst company ever. read more

Experience consistent with the other reviews on this site. Nothing else to add. Terrible business.

do not use this company or buy from any company who used this company for delivery!! they are horrible!! they do not deliver when scheduled. they do not call to set up delivery. they do not call if trying to deliver. we never received our purchase. we tried calling many times. no answers. I emailed them and received an email back with the local number to call in regards to our package.. no answers the phone. we called the company that we bought from many times.. still never received our package. this continued for a month. then this company sent our package back stating that we did not want it.. which was a lie. they are very incompetent. they obviously are not trustworthy or reliable. they are terrible!! DO NOT USE!!! read more

I ordered a vanity from Lowe's and Ceva handled what was supposed to be the delivery. Unfortunately they never delivered my product. They have had the item in Denver for a full month and cannot manage to get their act together to deliver it. I have had 3 different dates that the delivery was supposed to happen and still nothing. They do not answer the phone. Every time I have called them I have sat in a queue for no less than 20 minutes. One time I sat on hold for 45 minutes. I've tried leaving my number for a call back, but of course they don't call back. They are the absolute worst company. So not ever use them if you have a choice. If I could give them less than one star I would. read more

My company ordered an $80,000 server recently. It was set for 5 day shipping. It's been 14 days now. No update on our tracking, other than it was "checked out" 6 days ago from their Denver hub. Waited on hold for 3 hours this morning, with no answer...The hold recording did say that there was just 1 person in front of me...for the entire 3 hours. AVOID AT ALL COSTS. This is a shady, fly-by-night business read more

Easily the single worst customer experience I've ever had for any delivery. No showed the first two 4 hour windows. Delivered a broken dining table on the third try. No showed when scheduled a pick-up and deliver a new table on the 4th try. On 5th try, they delivered the right order (after putting the wrong order in my house - had to sort that out - some sort of labeling issue), however, they wouldn't take the boxes the broken table was delivered in. No joke - I spent 20 hours waiting for them and had to deal with a bunch of packaging from a large dining room table. Suggest not ordering online from World Market in Denver for delivery as they use this company. read more

No call no show. Very disappointing taking off time from work only to be disappointed with no delivery nor anyone even calling. I have no idea where my shipment is and it is almost impossible to get in touch with someone. I originally scheduled an appointment with Ceva. Poor customer service. read more

@Costco you need to STOP utilizing this awful service. Multiple items ordered and all of them them scheduled and rescheduled and rescheduled again. I have flown out to receive shipments and then they either don't show up or try to tell me their truck broke down. This is the worst delivery company that can't keep an appointment. I will not order another piece of furniture from Costco as long as they are using CEVA. It's easy just deliver the furniture when you say you are! read more

Awesome people! I called on the date I was expecting the delivery. I was told one piece was missing, otherwise they'd have delivered it on time. I was told to expect a call from a 3rd party delivery company the next business day, if I didn't get a call, to PLEASE call them back I didn't get a call yesterday, called this morning and shazaam! Third piece was received early this morning and it was on it's way to our house!!! I couldn't begin to express how impressed I am with the people I spoke with at Ceva Denver. They were nothing like the few reviews I read indicated! They CARED! This is a rarity in the World today. The company delivered all three pieces, safely wrapped tight. Thank you so much! I now have proper furniture in my new home! Thanksgiving Blessings! read more

I ordered a grill from Lowe's online. Lowe's shipped the grill through CEVA Logistics, which was not a problem. The problem is that CEVA Logistics has not delivered the item after it being in their warehouse for FOUR months. Many calls have been made to CEVA, they never answer their phones. Scheduling has been promised multiple times by contacting customer service through the website, but NONE of the delivery dates have been fulfilled. NEVER use this company! read more

I downloaded yelp just to give this place a bad review it sucks that much. If I had a choice of carrier I would never choose CEVA again. I set my delivery date, had to take off work, and it never came, so I'm stuck calling for hours for them to tell me it can't be delivered the next day either. After I was finally able to get a hold of customer support, (woman was actually nice) she says I was "supposed to" get a call letting me know it wouldn't go out but that never happened. I was stuck at home all day for nothing to ever get delivered and I had to start the whole process over again. Thoroughly pissed off. This company should be disbanded with how bad my experience was and everyone else's. read more

Pathetic excuse for a company. They did not show up at the time of delivery they were suppose to. How can people do business like that?

Worst transportation company ever! My kayak is now 10 days late. No communication. No emails returned. I waited on phone 45 minutes one evening and then gave up. Called again and after 30 minutes talked to a woman and after 10 minutes of her searching she gave me another phone number to call. That one rings for 15 times and then auto-disconnects. I have called it 10 times and it always disconnects after 15 or so times. I'm going to try driving across Denver to see if I can find the company. Never, ever use this company! read more

Had a delivery by the rudest person ever. Then put our delivery in our garage on a pallet. Told driver to give me a second and I would move boxes off the pallet and he could take it with him, but he jumped in the truck and drove away. Now I have this pallet, what do I do with it?? Called there 800 number numerous times no answer. Called local number and lady answered. Explained situation, and she said she would have someone call me. DIDN'T HAPPEN, NEVER USE THEM, OR ANY COMPANY THAT USES THEM. read more

This is the absolute WORST delivery company ever. I ordered a couch through Costco, who has contracted Ceva as their delivery company. First - Ceva called me to reschedule AFTER the time frame the couch was suppose to be delivered. Next - they no showed on the rescheduled date without contacting me! I still haven't received the couch! Who knows if I ever will! If you have any choice to not use Ceva DO IT! read more

Horrible company. I've unfortunatly been forced to use them twice due to a large order through Amazon and one through World Market. Both times the package has been lost, and appointments have been made for delivery without anyone showing up or calling. When you try to contact them, they take your name and number and don't return the calls. The first time my package arrived (finally) a week after it was supposed to be there. When the driver dropped it off, he sat there staring at me as if he was waiting for a tip. What a joke. I will not tip people when I had to fight to get something I paid for. This second time, I'm still waiting for the package. It was supposed to be here on monday (today is friday), my daughter woke up on Christmas morning without her present thanks to this fabulous company. I hope that big companies stop using them for delivery as it reflects poorly on them. read more

All the previous reviews are correct, this company is a joke. RETAILERS NEED TO STOP USING THEM. It's really frustrating to have to deal with with a horrible company because a large retailer partners with them for delivery. (In my case it was world market.) read more

If I can give no star that would be my rating. I had a 5 day window and no one bothered to call me to tell me when my TV was going to be delivered. I tracked it myself and stayed home the whole day to wait for it. Got two missed call from an unknown number, called back but no answer or voicemail. Called their dispatcher and they claimed that there were two delivery attempt. Yeah, great effort guys. Had to reschedule and take another day off to wait for the delivery. Do not use this company. read more

We ordered items from Lippert Shades and they use CEVA. Lippert said items arrived Aug 3, 2019 and according to CEVA it will be delivered Friday 8/9/19. Canceled our appointments and stayed home all day. It did not show. 8/12/19 we called Lippert to check on delivery. They advised to call CEVA. Since we could not get delivery we offered to pick them up. They said we could not because they were already loaded on a Truck to be delivered 8/13/19. Stayed home all day but they did not come. We called and asked why it was taking so long. CEVA said they had just received the last part. (Guess they forgot about all of the previous lies about delivery & the fact we had confirmation from Lippert the entire shipment was delivered 8/3/19). 8/20/19 shipping company emailed they would be able to deliver on the 23rd. We emailed them back advising the 23rd was okay. They immediately said they could not deliver on the 23rd but would deliver on 30th. It was obvious they had no intention of delivering. We told them NO we were cancelling our order. (totally frustrated after a month of trying to obtain our property). Lippert said we could not cancel as it was special ordered. He said he would help and started emailing back and forth on 8/29/19 to us and them. Finally on 9/13/19 he told us CEVA was going to contact us for delivery. This is the 13th of Sept. and still no call. After a month and a half of trying we still have not received our property. read more

Easily the worst shipment company I've ever worked with. I scheduled two delivery dates and times with them and both times they failed to show up and they failed to even give me a call. Their customer service is repulsive as well... I was put on hold for an hour and every time I call I feel they would rather just throw out the shipment than actually do their job. There is one nice person there, but she is clearly powerless in regards to changing the company... worst experience I've had in a very long time read more

If I could give 0 stars I would!!! I scheduled my delivery and NO SHOW!!! No call or email!!! I had ordered an entertainment center and had to have prior to the Super Bowl. Just nothing!! With all the technology in the world...they can't even call. I will now check before big items are delivered that it is not CEVA. Amazon, World Market and others use them. read more