We had a heavy package to ship and Adrian came out to our car to help us get it in the store. He also helped us get the best price for shipping. Really great customer service. read more

I have used this ups store multiple times over the last year and never had an issue until today. I brought in 2 packages with prepaid labels attached. One scanned perfectly fine and the other wouldn't scan for some reason. I was told to reprint the label at home and come back again. This is confusing because anytime there was an issue with the label they just reprinted it in store and sent me on my way. Today I'm told it's a $3 charge and I decline stating I would rather print it and come back than waste $3 for them to print a label I already paid for. The associate tells me I'm wasting more money in gas by doing it this way... super classy UPS and what a polite way to speak to your customer! I will never be back to this location again and recommended the management retrain the employees on best practices when speaking to customers. UPDATE: I just left another UPS store location. They were able to scan my package successfully. I asked about the three dollar fee and they informed me that it depends on the store and sort of how they're feeling that day. If you're going to have a company policy, it should be enforced to everybody equally not just when you feel like it. read more

Good costumer service, they were fast and efficient. They also had the required resources for my package available.

I had some Amazon returns and decided to go to the nearest UPS location to me. I am sure glad I did. The customer service of this location vs the location nearest me is like night and day. I was greeted warm and happily. Not just in a customer service or fake it until you make it way but just a genuine I'm happy with my job, my coworkers and management type way. (Trust me there is a huge difference) The clerk that helped me was very bubbly and just overall very pleasant. I was in and out in two seconds. I will drive further than my convenient up the street location if that means this kind of service! read more

Hand down, the employees here are the absolute best! Always happy to help with a smile. I'm here often with multiple Amazon returns and they are truly amazing. read more

I am here ALL the time and they are always quick to help. Thanks Ciera for your help the other day, you ROCK :) J read more

COCO, Kevin and the team here are on fire! Always helpful, professional, courteous and fun no matter how busy they are and that location is always super busy! The new remodel is great too! Thank You! read more

Received extremely questionable service today. I say that because another location was happy to have my biz. At this location, I was told my packaging and tape was unacceptable. Seems as though they give bad info just because they want to UPSELL you on buying their boxes and labor to pack. Dont fall for it without getting a second opinion / run! I went to another location and had no problem. I read the low-star reviews (you should too)...why would anyone want to do biz w/them...I voted w/my feet. Ha Ha...how petty...multiple reviews say they charge for a bit of tape to seal a carton...I'd guess that giving customers a bit of tape to seal a package must set you back several rolls every week... I fully understand that it's your business and you'll run it as you see fit for a small biz...but sometimes I wonder if you're small because of being penny wise and lb foolish. read more

$3.50 to print one sheet of paper?! lol yeah no. Crazy. The one I usually go to does it for free or $.10 and they get a ton of repeat clients. read more

Coco first off is an amazing and great project designer. The whole staff are very kind and professional and I've known most for over a year now. Big props. Thankfully J. Stokes read more

The UPS Store - A little pricey but damn worth it. - Shipping Centers Near Me - Denver, Colorado

This store was incredibly helpful! I had a couple of Amazon returns, and one got lost, according to Amazon. The clerk provided documentation showing it was scanned in, and because of that, Amazon credited me. This truly reflects the excellent customer service here. I wasn't paying them, yet they still spent almost 20 minutes on the phone assisting me. I will definitely use them for all my UPS needs, and I recommend you do the same. read more

Very friendly staff and fast service. I was able To park right outside and as soon I walked in I was helped read more

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This UPS store is like the Chick-fil-A of customer service. I always look forward to visiting this store because of their super sweet, friendly staff. I cannot stress how much I love the crew that works here. read more

Kevin was so patient, I had a lot of Amazon returns and I had to change the way the return was processed and he didn't make me feel rushed or uncomfortable. The store wasn't busy and he slowly accepted each return as I processed each item individually. He was so kind and sweet and incredibly helpful. read more

This is the best UPS store. I'm at this location at least once a week and no matter who I encounter they are the most friendliest kindest individuals.! read more

My returns to Amazon are so low stress thanks to this store. the people that work here are so friendly and have great customer service. The hours are also amazing, and there is almost never a line. And when there is a line, no biggie, there is always more than one person working. This is like the exact opposite of going to the montbello usps office. read more

Gaya was professional and friendly and handled my transaction quickly. Whoever does the customer service training at this location is exceptional because everyone is friendly and professional! read more

Cierra was very helpful and very nice today! Everyone here is so helpful and kind. My fav UPS store I've found in the area! :)

What shipping store charges for a couple strips of tape for a prepaid package. That's utterly ridiculous, do better.

I came in and Owen was a really great help! He was very friendly, polite, and resourceful. Thanks Owen!

I frequent this location on almost a daily basis. Kevin is absolutely amazing. I don't know if they are capable of being in a bad mood. I am always greeted warmly and the service is amazing. I applaud their customer service skills and they deserve to be recognized for temperament and efficiency. Well done. read more

Fast and friendly service. You get in and out, even when there is a lot of customers . They are very effective and provide get customers service. read more

I have returned several Amazon packages through out the years and they are always quick to process it. There is usually a line but it seems to move quick and parking can be a bit busy so be careful backing out of your spot. read more

Skylar at this UPS helped us. We had to mail a car key (long story) and we grabbed a mailing pouch. Skylar advised using a box (no extra charge) because it would not get caught in the conveyor belt and be lost while mailing. Very appreciated advice! He got us a box and cut it down to fit. We were out quickly on a Sunday (open till 3) and happily on our way. Thank you! read more

I've come here many times and no matter how busy it is, the staff are super attentive, friendly, and do their best to make sure customers are helped as soon as possible. They also keep the store very clean and organized. I appreciate that this location is super convenient, and that I know when I have to make a stop here, it'll be quick and a great customer experience. read more

Not upfront about charges before charging, for example, if you need to print a single sheet they say use the computer which charges an extra 4$ that you discover only upon exiting. They werent always like this read more

When we arrived there was a sign outside saying line starts here but I couldn't see if anyone was inside so we opened the door and got snapped at by the blonde guy inside to wait outside. There's literally like 30 feet from the front door to their counter. The sign outside says keep a 6 foot distance so I'm not sure why we couldn't wait inside instead of standing outside in the 90° weather. When we got inside, only one rep was helping customers and the other guy was just sorting mail. He then called in the other person that was next in line. So now there was two of us in the store at the same time which we just got yelled at for doing two minutes earlier. Not very good customer service and I definitely will not be coming back to this location! read more

Had a very time sensitive document (with very specific requirements) to notarize and send next day. The staff was very helpful. Coco was very knowledgeable and went above and beyond to help us meet the document's requirements. The document got to the location as needed, all in one stop. read more

I had some irreplaceable items that I had to ship all over the country. Your staff took great care in helping me and reassuring me that they would get there safely. Not only did the items make it to their respective recipients, but the way your staff treated me made me feel like a valued customer and more than just another person. I'd like to mention several who went out of their way for me: Jake, Skyler, Staisha and Lyssa are special people and they should be recognized for their efficiency, but more importantly, their kindness. read more

Angelica was a customers dream. Helpful, friendly, quick, and positive service. Hope your management gets this review! See you next time. read more

Ciera & Mike we're absolutely so amazing! Their energy was so positive & upbeat even though they were absolutely slammed at the time! They made the experience even if it is just shipping a package so much better! Highly recommended this location! read more

This store is about 0.5 miles from my house. It's a location that accepts Amazon returns and I frequent this location for both returns and shipping items out of state to family. The staff here are likely overworked. Often the computers are down so you have to do all your labels and pay on your phone. Each time computers aren't done, there's a different process and I'm asked for different information. The biggest reason for the two stars is due to the "grubliness" of the staff. I always feel like I'm doing something wrong or I should know a specific rule/policy and because I don't, there's an eye roll or a "well mam." I only go back because of the location. If there was a closer option, I wouldn't use it. I sometimes choose the FedEx office across the street for shipping to family. That place is friendly and helpful! read more

GREAT service here every time I go. If the lines are long - especially during the holidays - the staff moves diligently and always apologize to let everyone know they're working to get through the lines as quickly as possible. Additionally, I've watched them through two pandemic holidays now and seen some pretty awful customers. The staff here have always handled them with the utmost professionalism. Last week, I was at the post office dropping off items to send with pre-paid shipping. They were so rude that I ended up going out of my way to this UPS location for all of the paid shipping just for the friendly customer service. I walked in and I was HOME! :) Shout-out to Coco, I think they are brand new and doing a fabulous job. Stellar customer service. Hats off to everyone at this location! I will pay a few bucks more any day for this friendly staff and guaranteed proper handling of my packages to friends back home. Keep up the phenom work! read more

I had an amazing experience yesterday with Ms. Q. I was having difficulty returning a magic box to team mobile since the sprint merger. Ms. Q was professional and handled my problem with ease and knowledge by helping walk me through the process of shipping an item. She even showed me how to track my package via the tracking number on my receipt. I am really happy I stepped in her line after the morning I was having. Thanks again! read more

they lie to business customers said we were closed and not true then said would be here by 9 am the next day stil didnt show up bad business .paid for over night . next time fedx read more

I use this location frequently and until today have been satisfied. I looked on-line for passport photo services and was directed to this location. After waiting outside in the cold rain we were told to go to Walgreens by someone standing under a sign that said Passport Photos. I am not a happy camper. We are both 79 years old and were hoping to do a single stop for a transaction. read more

I normally have good experiences here but this last time not so much. There were 3 ppl working and 2 busy with customers I asked the one employee "Skylar" who wasn't busy and he had too much attitude for no reason. I asked if I could just drop my packages and he rudely stated "do they even have labels as he rolled his neck" i replied Nevermind since you seem to be agitated. He rolled his eyes and walked away. Im not sure if he had a bad day as they were closing in 18 mins or he just didn't feel like dealing with it. But I only needed to drop off my pre-labeled packages Skylar next time ask politely!!! read more

Had to send off a package. I regularly stop in here to do so. The store is tidy with all kinds of shipping supplies. Staff friendly and helpful. Devine acknowledged me immediately, and took care of the package straightaway. I know a UPS store isn't a sexy thing to review. Still, it's really nice to have this one close by. read more

This UPS always has kind, knowledgeable associates who patiently help no matter how many returns there may be Special thanks to Kevin for their assistance today! read more

Dovan Wolfe provided us with excellent and friendly service as a notary. Thank you Dovan!