Do yourself a favor and DO NOT BUY the monthly pass from Xfinity. My internet went in and out for the first 4 days then it stopped all together. After 2 hours of going back and forth with cs, which btw can not speak proper English, I just called in to request a refund and I was told there was data consumption for 5 days and I would only be refunded $38 out of the 54 I had paid. At that point I did even care how much they refund, just wanted my money back. Terrible service and they need to hire people you can communicate with. Just frustrating read more

Their 30 day satisfaction guarantee is a joke. They claim they will refund your money and guess what never comes? Comcast sucks. read more

Although I have been a customer for several years and enjoy Xfinity services, I've never, and I mean never, ever- had a more incredibly terrible customer service experience in my life. Forget the virtual assistant; if your issue doesn't fall within the preprogrammed parameters you are absolutely out of luck. Live representative? Interminable hold times and then when you get to speak to a rep they have no clue how to handle anything but the most basic issues. I have spent, and this is no lie, up to two hours on hold each day for five days or listening to the phrase "I appreciate your patience" with no resolution in sight. How in the world they can tout their "excellent customer service" is beyond me, and is a bald faced lie. Their people, even supervisors, seem to be clueless. If I had another choice I'd take it. To potential customers: Pray that your services never need anything but a restart of your modem otherwise you are out of luck. read more

there are a zillion comcast yelp listings, so to be clear, i'm only posting under this one listing that is closest to where my cable box is. So, we're in a recession and I've got to budget. I'm cutting down on food intake and partying, I'm increasing money to pay off credit cards and loans--but for the longest time I refused to downgrade my cable service. I heart tv. I am the mtv generation, the talking box was my babysitter and it comforts me to no end. Growing up each family member had their own tv with their own cable box. Whenever I've moved I've made sure that after electricity (so I can plug in the tv)--the cable guy is the first person in the apt. I was paying $145 for digital cable, dvr, sports channels, and all the movie channels. After redoing my budget, I realized that it was now time to address my ridiculous cable bill, which started at $110 three years ago, but somehow went up to $145. I called the general Comcast number, and followed the prompt to downgrade my service. The lady rep who answerd the phone was pleasant and easily explained to me each component of my bill and the packages that I had. In the middle of her rundown, she noticed a glitch in my account that had been overcharging me for the wrong kind of box (like an extra three bucks a month). She gave me a credit for the past six months and since the error went back even further, she kindly waived the fee for the DVR for the next year. She also found a promotional deal that allowed me to keep every single channel I currently had for less, and that price was good for a full year with no contract. I now pay $89.99 with zero changes to my service. I could have kissed the lady on the phone! I've never had a problem with Comcast, and it delights me that the first time I call about a depressing issue, they end up making my day by cutting me some slack with the dinero. While I don't want to disparage those who give Comcast negative reviews because it's their personal experience and opinion, I feel like it's easy to point out when a huge company does something wrong, but we rarely take the time to give them a shout out when they do something soooooo right. read more

You guys are the worst!!! Outages all the time for hours or days in downtown DC area. If you can't do your job just close this mother fucking place down. read more

Comcast is the devil. Every time I move they find a new creative way to screw me. I always catch them but it always takes days of frustration and being hung up on to resolve the fraud. Extremely dishonest company. I would bore you with the story but it is the same as just about every other review on here. I wonder how much Comcast has robbed from people in 2015. Once again Comcast is the devil. read more

Worst provider ever. I had "Comcast" for cable for 1990-2002 when they had a monopoly. That's why I now have Directv. I thought - stupidly - that it might be different with their cable internet services so I tried them in 2013. Nope - they've never changed. I am cancelling them this week and I'll pay whatever it takes to avoid this poor service called Comcast/Xfinity. Avoid at all costs. read more

ok, this review is about the office located in alexandria, va. all i needed to do was exchange my remote control because it was damaged. i got in line and was immediately asked if i only need a new remote. the rep handed me a new remote and i was out the door in seconds. good experience. ok, wait a second. i am going through another issue with the company. i upgraded from a basic channel package which somehow had hbo included. i paid more for an upgrade and specifically asked if the hbo would still be in the package which i was told yes. upgrade has no hbo and now i would need to pay even more for that. i was however offered showtime for six months and no cost. unfortunately we liked the programs on hbo. read more

The actual worst of the worst. I wish I could give negative stars. Not only does my service (cable AND internet) rarely work, but customer service is a JOKE. They continually promise I will be refunded, and I never am. Additionally, I finally got a technician, took time off work, AND THE TECHNICIAN NEVER SHOWED. I have no idea how they are allowed to exist, they should be shut down. read more

your internet is trash, garbageo, veryyy bad. I've had to reset my router 10 times (i counted) and unplug it 4 to getting it at least starting up. it took 4 hours for me to gain the ability to access the internet my family paid for. like fix something at HQ or something before i call your guy's manager. read more

I've used Xfinity now for 3 months and it's been excellent. Signal and programming are strong without interruption, wifi has been solid as well. Zero issues. Wanted to post because my last experience with AT&T before I moved to DC was awful and it's worth mentioning when things go right. Also pleased with the price point. Excellent work, thanks again read more

I've had bad experiences in many places, but as bad as those places were I took no time to write reviews simply because I would never mention those places or not go back to them but this company, their service just everything about them boils my blood to no end. This is the worst company. I'm going out of my way to write this review so I can honestly just let anyone know, DO NOT GET YOURSELVES INVOLVED WITH THIS COMPANY. If you have no choice, I'm so so sorry. They clearly don't listen to their customers because they give no fucks about them other than the money they make and how it is they can get people to pay more. Fuck this company. Don't waste your time on them and don't waste your money on them. Honestly, the "one star" review is just being nice. They're truly deserve no stars. Sadly there is no option for that so one star has to suffice. My recommendation, any other provide that isn't connected to Comcast/xfinity. read more

Horrible unreliable service Just unbelievable and impossible to get any living person on the so called customer service line. The idiots tell me to go to their website. Your internet service is down you morons how do you expect me to do thAt??????? read more

Just learned now that Comcast charges for service calls where they must enter your house to solve your problem. What a shock the last bill was. Four appointments later (two of which were missed), we hope the problem is solved. That plus ever increasing rates for basic service and nonsense add-on fees. Looking at alternatives. read more

Just trying to get Comcast installed into my newly constructed house in Montgomery County, Maryland. Called on July 11....Comcast shows up on July 14 saying "they have the wrong equipment to do the installation" say they'll show up on July 29. They show up on July 26 and won't do the work because "the house is under construction"; landscaping was in; house was 1 week away from move in. I spend 2.5 hours on July 29 w/Customer Service (phone; instant chat) get promised a response "in two hours" by several polite Customer Service agents. Nobody ever got back to me. Comcast has created a Verizon customer. dave sislen read more

I just hate that you have call argue, get disconnected, get redirected, talk via chat, they can't help you, whatever, to get a deal. Having a non-transparent system sucks and is sign of a poor company that is on it's way out of business. read more

I contacted them about a month before I moved to get the service ready for the new house (11/22/2017). They have continued to push the installation of the line to the house (underground). So now that it is freezing cold they are now using that as an excuse for not coming out. Now the weather is going to be over 50 the next two days and I probably still won't hear from them. I have been a customer for about 8 years prior to this. So, they have no issue screwing over a customer they have had for almost a decade just imagine what they will do to you. read more

If Yelp would let me I'd give these guys zero stars. I loathe everything about this company. Their customer service reps have an attitude problem, technicians are always late, and our internet service is always cutting in and out. I have lived in 2 different areas in two different states where Comcast has created nothing but a monopoly because there is no other cable provider to compete with. Knowing this they will charge you whatever they please. It seems like your getting a great deal until slowly the prices are drastically increased and with the increase the service gets no better. If you have a choice choose any provider other than comcast. read more

Total crooks, run far away! They do not appreciate customers not matter how long you've been with them or how great your account has remained. Go for the little guys and put these larger corps out of business once and for all. read more

I am so tired of this oligarchy! When will a market disrupter come along and change the way tv is provided?! I have been telling this for 15 years!! I am sick of paying almost 200 a month and then watching more commercials than television on shows that are honestly not even worth watching. I am literally about to use my cellphone as a hotspot and just watch shows on my phone. The packages are not deals, the service people are horrible, everything is an additional fee (I added up all the fees on top of my low monthly plan and its $40....fourty dam dollars a month for nonsense fees like local sports and recovery nonsense). This is infuriating. I literally watch two tv shows that ever come on, and I only watch them on the DVR so I can fast forward through all the dam commercials. I've been done with this company for 15 years now and I cant believe I'm still actually here, saying this same dam frustrated thing. The market is ready for anything better than this. Just give us some 100 a month gigabit wireless and let us figure it out on our own. I am on fire with hatred for this company, still. They keep charging me more, while making me watch more commercials and all I see is they've bought another dam cable network. Its overpriced, it's not customer driven, and it's embarrassing to still be here. read more

Totally incompetent. I switched from Verizon. After installation two weeks ago I have already had a service person here five times to correct problems. I cannot begin to rant about the time I have spent with these totally incompetent people. There are times when they haven't shown up, mixed up service times, bill problems. On and on and on. I would NOT recommend Comcast to my worst enemy!!! read more

There nothing I hate more than this place, bad technical and customer service. If I had any option of switching providers I would do it in a heartbeat, even if I had to pay more. read more

If I could negative stars I would. The most unprofessional and disgusting company I have ever wasted money with! - each month my bill was different and no one could ever explain to me why - their online chat is a complete joke and never has ever actually helped me -Forget about getting help if you dont know your account number they make you go through some stupid mail your pin BS -They force you to have a home phone number then expect you actually know it even if you dont have a home phone! - The reps are uneducated and clueless about customer service in general. I literally have called and they will be talking to their friend sitting next to them - Service is shitty, and Wifi Weak - I made a payment then a month later it shows up unpaid on my credit report and my score drops over 30 points! I have worked so hard to get my score at an excellent level and now im back at good. IM LIVID. No one cares at all here. This company literally needs to be shut down. My stupid building only allows comcast cable and internet. So I will be going without cable and wifi cause I refuse to pay these bastards anymore money. read more

If I could give zero stars I would. Service is inconsistent and terrible. When you call, they are more concerned with managing you than with addressing any issues or service outages -- to the point where they lie to you to get you off the phone. I have been told that I will receive credit on my bill -- it never appears. I have been told that they will call me back with more information -- they never make contact. I have been told many inconsistencies on the phone in order to voter whatever lie they previously told me. The last several conversations I have ended up apologizing to the representatives that they work for such a terrible employer that they have to lie e just to get through the day. I understand it is not there fault, but damn is it frustrating to have terrible service that costs a lot of money, and then also be lied to about it! read more

Congress and the FCC are to blame for allowing COMCAST and VERIZON to become anti-competitive monopolies that inflict high prices and poor customer service on U.S. based customers. The $$$$ going to lobby Congress and the revolving door FCC is really hurting US consumers. Congressional representatives should personally try to get some customer service from these monopolies to see how many hours of time us 99%ers waste in uncompensated time to fix Comcadt/Verizin mistakes and get basic services completed. I just made many calls and spent an hour to get a Comcast agent to correct Comcast billing error - Comcast bill said I owed over $100 for not returning a modem (I had my own) and shipping (in May they waived had waived the shipping charge and I canceled & paid balance due for my account, and returned all comcast equipment personally to the service center and confirmed with the rep on duty at the center that I was paid up and no balance owed). The 2nd telephone agent was helpful; she confirmed Comcast's error and that I really owed nothing, and gave me a escalation email ticket. But she kept asking me for info on when I bought my modem and serial # (bought years ago so who remembers-and why do they need to know - i never rented theirs so stop asking us the questions!!!!). Also, when I asked for a WRITTEN confirmation that the account is closed and nothing further is owed, she said they couldn't give me anything in writing!!!! She said she would transfer me to someone else to talk to - and, of course, the call went into Comcast's dante inferno voicehold hell......no one ever picks up........ ( Verizon pulled the same - "oh yes we have taken care of the problem thing but can't put it in writing" schtick some years ago - that took about a month and hours of uncompensated time to fix - discusting!) And of course, Congressional reps should personally go to Comcast service centers and see how they like waiting in line over an hour to get service for anything; or try getting anything done via the phone that includes any confirmation in writing. (some customer service is getting better - but not all) Ok Congress - here's what you should do: 1) represent US consumers as well as the large corporations and entities giving you huge campaign contributions. bring back scruples, honesty, integrity to the process 2) stop encouraging monopolies/oligopolies and start encouraging the competitiveness that really makes the USA great 3) stop the FCC revolving door 4) require COMCAST/VERIZON to confirm account sign up terms, billing, return of equipment, customer service actions and ticket numbers, and corrections, IN WRITING to customers so we can have a written record. 5) Stop Comcast from putting sexist, misogynistic pornographic titles and descriptions on COMCAST's cable TV listings (around channel 500). These titles even seem to encourage child porn (using terms like 'young' and 'teenagers" and 'girls'. The titles are all about hot girls/women - nothing about hot boys/men - just the double-standard of objectifying and diminishing only females. If Comcast wants to sling porn, then make it equal opportunity porn (not just geared to hetero men/boys), don't mention kids in the titles or descriptions (e.g. don't use the terms girls/boys/teens) and do put all the program choices under a catchall "Pornography" field instead of listing all the pornographic programs under the general TV listings where everyone has to be exposed to such stuff. 6) Consumers need to band together to speak up and get the President, Congress, the FCC, ( and Comcast, Verizon etc) to do better. read more

On the phone for 40 minutes to address a billing issue! Like this is so unacceptable. I cant even get a live person on the phone. I am looking forward to my contract being over so I can get roku and sling tv. I am done with cable. Just need a cheap internet package. read more

Horrible, Horrible, Horrible. Their Internet connection flickers like electricity and light do during a thunderstorm. However, this issue isn't sporadic and it happens daily, for a few seconds or minutes. Customer service promised refunds and to look into our history and never did. Then, when we finally switched to fios, they told us that they wouldn't refund us because we switched. We gave them 2 years to help make this problem better or fix it .. horrible all around. read more

To Comcast and their terrible customer service, My name is Sherry Lewis, I moved to Maryland in 2002 from Alabama. 2004 I got my apartment and got cable service with Comcast. Though I've always loved the product, the customer service has always been mediocre. 2008, I purchased a house and transferred your services but under my husbands name, Wren Lewis. The modem has been a constant issue the whole time. I bought an expensive router to help. Your office has replaced the modem at least 4-5 times. I have been on medical leave for 4 weeks now. The first two weeks I had to keep resetting the box and router constantly until the modem just stopped. I finally called Comcast around the 1st or 3rd. I was very vocal in saying that I wanted the equipment updated cause I had 8 years worth of headache. They send a tech out on May 6th (Beraheem- most professional & most knowledgeable to date), however... He had no updated equipment. And was told it was a connection issue. (No one listened to customers need to update equipment) by a Marie. I called back on the 6th I was offered discounts and apologies. I asked for specific equipment: 1- x1 DVR / 3- x1 HD boxes And the XB3 modem. The rep. Marie offered to have the shipped to me & discounted from $99 to $71.95. that confirmation # was cr459652749/ . 8 days later no equipment. I called again and was told the equipment was there and never setup for shipment. And that due to the mixup, they would set me up on a must do ASAP and have someone come out and the install the next day at no charge to me. That morning the tech shows up. Went to install equipment. Says that someone from the office said that the equipment was never cleared so he left with my new equipment. I called yet again and first spoke with Ms. Cherie in cable department, whom said that information was incorrect... Said she would send the gentleman back out same day between 1 & 5 for incomplete job with the confirmation # 029029299. Then she transferred me to billing to make sure there was no problem there. I spoke to Shatequa in the billing department whom confirmed that there were no billing issues and I was cleared for equipment to be installed and she would make all the notes in the system. To date: May 18th, no one has shown. I called again and first spoke to a Alexis at 9:46 am, whom confirmed that there is still an open appointment for the 13th with no more information. Whom offered to reschedule me for the 26th. I have been on medical leave and u want me to go back to work and take a day off work instead of sending someone out to correct another one of your mistakes. She transfers me to another department at 10:17am, to a Joseph. He again apologies, offers more discounts.. Another appointment and transfers me again to Mrs. Rachel badge# PZV at 10:36am. Whom says they will try to get someone out today, they will not give me a call... Tech will just show up. That if he could not get out here today, that would be the only way she would call me. (Customer perception, I have no life and though we keep disappointing... Oh well). So, 47:50 minutes and 3 weeks of mad crazy lack of respect for a 12-13 years customer whom is never late with payment and pays upwards of $270-$300 a month for the bundle package. This is ridiculous and unacceptable, if u want to call it, service. Comcast is increasingly getting away from customer service and taking care of customer needs. A PAYING CUSTOMER WHOM WANTS TO GIVE YOU MORE MONEY. I am interested to know if, when and how this will be rectified. I will be updating. Dissatisfied customer! Update: this afternoon a manager calls me to assure me that they will be out in the morning again to do stall. Never took responsibility. Says that though the tech showed up with my updated equipment, as long as the rep kept staring service request, my equipment would have not been installed. When asked what was the purpose of showing up with my equipment then... He said, I can't answer that. These guys are complete clowns! Do a lot of talking, making no sense. Arrogant and very non customer friendly! Tomorrow let's see what happens! read more

Comcast is not only the worst television and internet provider I have ever dealt with, they are the worst company I have ever dealt with. There is nothing good about Comcast. They fail at ever turn. read more

My mom wouldn't like me putting it this way, but Comcast just SUCKS. And that is the nicest way I can possibly put it, because I'd like to add more expletives, but for decency's sake, I won't. The service was awful-- in every way. I kept having bad internet and cable reception, then Comcast 'accidentally' disconnected my service, then charged me to reconnect it. I know our internet and cable options are very limited but PLEASE do yourself a favor and DO NOT sign up with Comcast no matter how tempted you are. I'll survive quite happily on Netflix and internet through my blackberry from here on out... read more

WARNING - HARDWARE SCAM!! KEEP YOUR RECEIPTS HANDY If you return hardware to this walk-in location, either due to gross negligence or incompetence, they will not log that your hardware was returned. You will then receive a text message from their collection agency. It reads: "FREEMSG: Please return unused equip to Comcast ASAP. If you need assist returning the equip or have questions please call 1-800-869-7808. To opt-out reply STOP." This is a legitimate message, and they will know your account details, but I believe they are not Comcast. You can argue, and provide proof to them proof that you've returned the equipment until you turn blue, but they will continue to harass you. EVERY single time I move, and have to return equipment to this MONOPOLY, this shit happens. I keep all of my receipts, and have to repeatedly argue my case until the least incompetent idiot finally logs the fact that I have enough evidence that they can't go after me. I feel very sorry for senior citizens, and people who can not speak English well who have to go against these sharks - they will be powerless, and just end up paying these extortion fees unnecessarily. NOTE: Even having the receipts that Comcast gives you; you do not have all of the information that the collection/scam agency needs to collect from you. They always ask for some number code that "SHOULD" be on the receipt, THAT COMCAST GAVE TO ME, but is not. All you have is Name, Account #, Address, Date of Return, Returned Boxes, and Operator. (Oh Operators 'HER' and 'EAC' at the Pickett St location, YOU SUCK! DO YOUR JOB, AND LOG IN RETURNED HARDWARE!!! LAZY!!!) Comcast and friends, If you're looking for some number that's not on a receipt that YOU gave to me, then it's NOT MY PROBLEM!!!! I have to call these idiots again tomorrow! 4th time after one moron after another has said, "It's been taken cared of." For months now, I just keep this receipt within arms reach because I know these stooges will never get it right, and I'll have to call back again! ------ Follow up: Their collection agency is OnProcess Technologies - The number they require that is not on any of my five receipts is the "Receipt number, usually in the top-right" - not there, can't help you. - All of the people that I've spoken to have noted the "Returned Boxes" serial numbers in their call logs/notes. I had to give it to them yet again - All of the people that I've spoken to at OnProcess DO NOT know what equipment I have out, so they're just calling me for the lolz. ---- *****Side note as to what type of scum you're dealing with***** If you live in an apartment in Alexandria (probably anywhere - since I think it's an FCC requirement), and just plug the cable from the wall to a TV with a digital tuner, you can get basic channels in HD (ABC, CBS, etc in 1080) for FREE. If you buy the Comcast basic cable package, and plug in the cable to their basic cable box and then to your TV, you will only get standard definition (420p). You will have to rent an 'HD capable' box for an extra $10 a month to get that free HD reception. Thugs. read more

Comcast SUCKS. I hate them with a passion. Was just disconnected by them after 30 minutes. The first person I spoke with at length transferred me to someone without staying on the line to explain the problem, so started all over again just to be disconnected. Internet is the W O R S T! Customer service is nonexistent. FIOS, I'm headed your way or even better, ready to cut the f'in cable cord once and for all!!!! read more

By far the worst company in the world! From the technicians, customer service, and service itself. I have to many details to share which I don't feel like getting into but stay away! If you have other options in your area like FIOS for example go with them. I hope they go out of business. read more

This company is garbage!! I've been calling Comcast/Xfinity for the past three months with several different issues. Every time they have told me that a supervisor would call me back. No one ever did. I had to repeatedly call them back. They charged me for a technician to come out to fix their faulty equipment, when they said they would not. The cable works, then it doesn't. This is ridiculous. All, they ever say is "I am sorry". These are their scripted words. They don't care. The service is dreadful. read more

I was told that the apartment was cable ready and that they just needed to send me a modem and I would be able to hook it up and start using the web. I waited 2 weeks to get the modem and found that there was no signal coming into my apartment. I waited another 2 weeks to schedule a tech to come fix the issue. Turns out the modem was defective. He replaced it. Months of frequent drops, horrible lag, and multiple tech visits. Problems never resolved. I moved to a building with FIOS and immediately canceled with Comcast. They make it very difficult to cancel. You cannot simply do it online and you must call an agent. The agent will fight you at every step trying to convince you to stay and even resort to being rude. They offered to send me a box to mail the modem back to them - it never came. I called again and was transferred to a void that disconnected me. I chatted with an online agent who said he was going to send me a box. It never came. I chatted with another agent who gave me a hotline number to call but the number was out of service. I found a web page at comcast.com that allows the user to request a box, however the page was broken. I just got off the phone with an agent (after a 6 min wait) and she claims to be sending me a box right away. We will see. read more

do not use comcast! what else do i need to say? They asked me to return my equipment and disconnect my account by some ridiculous reasons. I wish I could give negative stars. Just use some other company's internet service, any of them are better than COMCAST! .I. read more

Xfinity is the worst ever. I have used there services for over 10 years and they will try and rob every cent from you no matter what. I took a piece of their faulty equipment to their store. The attendant was working but not overly helpful or pleasant. Then I took the equipment home, self installed as per the instructions. The connection worked for about two days then it stopped working again. So I get on a call for over an hour to no avail as they could not fix it, the tech gave me two options, one to go back to store to get new box or have technician come out for what I was told the first time a charge of $40. I advised I do not feel I should pay this based on the issue is not with install but equipment. Then I got a supervisor on line as I still did not feel the answer was correct for a long time customer, which they could care less, the supervisor advised me it would be $60 for tech to come. This is insane and it's "their policy to not waive fees". Well maybe you need to look at your policy. And then she told me it was not in her handbook and no one could assist me with my resolution. This is a load of crap and if they cared they would truly train their team members to come up with solutions to resolve customer issues or empower their staff to take care of Loyal customers. But that's not in their "handbook" or "policy". This organization must change or we all need to boycott them for their terrible service and fees there quick to add to your account rather let's take care of our customers and not lie to them. I truly dislike this organization and will be in the lookout to a company who the customers are a focus not their bottom line always. Don't choose Xfinity Comcast if you have any other options. read more

Stay away from Comcast. They are just awful. Constantly adding nonsense charges to your bill/over-charging. And terrible customer service. We lost internet for 5 days and comcast did nothing and kept telling me they'd let me know when the problem is fixed with their cables. They of course did not call me. They claimed they were going to credit my account for the days I didn't have internet. I of course had to call them do to do this. Said they would call me back in 15 minutes and never did. They are modern day thieves. Stay away read more

Xfinity has provided equipment that does not function, has charged me notwithstanding that the equipment did not function, has promised credits but raised my rates, has made it impossible to schedule technicians by always only times when I would not be available, and I believe mislead me from the outset by telling me that I had to buy cable and internet together. It is my sense that I have been paying far more than necessary -- particularly as I am paying for service that does not work -- but I have not been able to get Xfinity to attend to these problems. Every encounter involves several hours on chat or on the telephone and goes nowhere. Xfinity sets up the same unending series of "trouble shooting" exercises, states that service is necessary, and then fails to make service available. The cable service that I have been paying for has never worked. The internet service worked very well initially, but now goes "out of range" every fifteen minutes of so. The monthly fee is quite high. I would suggest that consumers explore fully the options that they may have available before selecting this provider. It is enough that the product and services do not work, and worse still that one's time -- which can never be recouped -- is squandered in the process. It is my sense that the endless process that Xfinity presents is intended to, and is effective in, preventing customers from obtaining service, that it is deliberately ineffective in order to dissuade customers from asking for or receiving help. read more

I have my payments on autopay and in October switched to a different card for my payments (in my review card A to card B). I have the basic internet plan that is $20/month after a $10 discount for automatic payments. On Oct 1, they charged me $20 on card A. On Oct 12, they charged me $60 on card B. On Nov 12, they charged me $92.26 on card A. On Dec 5, they charged me $65.43 on card B. For Oct, Nov and Dec, I should have paid a total of $60 for services ($20 for each month). They have charged me four times on two different cards for a total of $237.69, meaning they STOLE $177.69 within 2 months. Between Oct and Dec, I have spent almost 5 hours on the phone to resolve these issues, each time with no help. The last call they told me they would submit a ticket to their finance department but I have heard nothing. Terrible customer service, terrible business, and terrible experience for a service that consistently goes in and out. read more