I switched my internet and cell phone to Verizon recently. I worked with Lily at the N Division…read morestore. SHE IS AMAZING! She was patient, knowledgeable, competent, friendly, welcoming, and has a fantastic attitude. What a great example of exemplary customer service!

My boyfriend and I came in to put me on his account and get me a new phone. Tatiana (I think that…read morewas her name, she has black hair and and pretty tattoos down her hands) was awesome! She did everything she could so I was walking out with the phone I want and for my boyfriend to get his new watch he ordered that was oddly pending for pick up. I left with a new phone and my boyfriend got to pick up his watch the very next day. She was so helpful and fun to work with.

Don't do it!!! Don't go there!! After my monthly bill went up 15%, from $81 to $97, I contacted…read moreDish. I was told that my monthly bill would be reduced to $77. When I got my next bill on 4/14 the bill was not $77 but $92. I contacted them on 4/14 and was told there was nothing they could do that it must have been a "System glitch" for the lower amount. They said my bill would be $149 a month. I canceled service and was told that I would be charged an "Early Cancelation" fee for the misrepresented service. They lied about my bill and service. Don't do it!! Don't trust them.

They never gave me my $100.00 gift card and over charged me for my equipment! Save yourself the…read moreheadache and deal with dish directly. I have called, emailed and stopped by to resolve my issues and they just don't care because they already have my money.

Got sent to the store by customer service rep. Told they could take care of everything. What a joke…read more3 stooges in the store have no clue. Bought phones from mobile they won't unlock because I didn't have service with them. Would have been nice to know before they took my money. BEWARE T-MOBILE THE WORST CUSTOMER SERVICE EVER!!!! Can't understand phone customer support and the stores are full of worthless pink shirt wearing idiots.

We left Verizon - good riddance, we had nine line transfers between watch's and phones, took…read moremultiple trips (our fault not theirs) and different representatives. You know that can cause issues but the first rep helped plan and communicated the situation well. All representatives were so helpful even though our questions kept them past closing. So excited to have a much less expensive phone bill and better speed. Great service and a good time. Seriously thanks a lot

Switched to t-mobile the other day. The guys that where working where awesome, helped us out got…read moreall the phones set up and transferred would definitely recommend.

After having tried to sign-up for prepaid online six times, with a phone that was PRE-APPROVED…read morethrough the website before purchasing, and getting an error message that I need to "Show my identification" to a store employee, I drove the 60 miles to this store. Seth, the manager looked at me as if I was crazy and proceeded to freak out that I wasn't wearing a mask. He told me he would get fired if I didn't obey. He did not care about my medical needs, only his job. Anyhow - got the phone turned on - no ID needed. Tested the phone. It worked. I left and did the 60 mile drive again. When I arrived home I got no signal. And nothing was going to change that apparently. My T-Mobile phone, on T-Mobile service would not work at my home. So, I promptly bought a different phone, ported my new number to US Mobile and my service works great! This was my first and last attempt at using T-Mobile. Never again, jagoffs. And take your mask and shove it.

Had more and more problems with customer service over the phone (mysterious charges, promises of a…read morenew better price for all the same services and then having our phone service being shut off and not having all the tv channels and even it seems attempts at gaslighting which took about 3 hours and 45 minutes on the phone) and a technician came out to get our phone back which they accidently (?) shut off. After hearing some of our problems, told us we should try the store since we already tried over the phone. He said he would document he was fixing some of the problems that customer service caused, and we would not be charged for his visit. We tried the store and were given a higher price but were so exhausted took it. The first month's price was supposed to be lower due to all the hassle. We asked for it in writing, even though we had 3 witnesses, and also asked her to include what next month's price would be. We went home thinking everything was fixed and got messages at the top of the screen saying we owed $100 more for the month we paid. We went back to the store again and brought the paper we were given, and it seemed like the guy was just going to tire us out and give us a bunch of information that we already knew (maybe gaslighting?) and wouldn't help us. He didn't seem to care to hear anything anyone else said. He said the first store agent who gave us paper couldn't take off for the technician visit like she said. (She said she had worked there for 10 years and should know what she can do.) We finally got him to get us a supervisor, and she claimed we needed to pay almost $50 and we paid it because we were exhausted and at least it wasn't $100. It is exhausting to have to go to the store and wait to be treated like that guy had been doing. The next month's bill was supposed to be what the first store agent wrote on her paper. We saw the receipt the supervisor gave us said we needed to automatic pay, or it would be about $6 more. We did not agree to this and did not give them the right to retain credit card information. We told the first agent on the first visit we would not do that because we couldn't trust what they decided to bill. The last agent did not ask. Now the bill is about $6 more than the first store agent's written price and over $20 more than the customer service agent on the phone. We had all our time wasted and they kept trying to take more and more while messing things up.

Terrible!!!!! Always a long wait!!! While waiting for 6 in front of me, after 10 minutes one of…read morethe reps finished with his customer. Instead of taking next customer he went over to another male worker and started hugging and fondling him. After three or 4 minutes of this he finally came back to his station. No wonder there is always a long wait. I finally gave up waiting and left.