I've been using Elizabeth's services since September 2024. Then in December of that year she…read moredisappeared, no phone answers, and didn't get back to me until February. Up until then she was 5 stars. This happened again over the summer, gone for a month. No warning, no contacting her clients to let them know she was out of town. She said I could always get hold of her on FB or Yelp, but that didn't work either. Once more, December 2025. I contacted her through Yelp and 2 weeks later her regular assistant Chad contacted me. Chad usually handles the kitchen and laundry room. Elizabeth handles the dusting, vacuuming upstairs and down, and the bathrooms, all for $200/month. This time, Chad handled the regular work he does, but not up to par on the stovetop. He did vacuum the living room, did not do the stairs, upstairs hallway, or either bathroom. Most of the dusting wasn't done, only 2 table surfaces in the living room. He had me pay him directly the $200, and trusting he'd gotten everything I did so. When I found out later that he hadn't done all the work, I contacted Elizabeth through both forums. No reply. I'm seeing other reviews that are having similar experiences. Chad said he was trying not to lose clientele; too late now. I'm hiring someone else.

They came twice to my house. They did a good job both times. They were supposed to show up last…read moreweek and they failed to do so with no message or contact. I had arranged things so it,would be easier to clean. My house is large but they were not required to clean the whole house. I would have had no problem had they called me and advised me they didn't want to clean the house any longer or at least text me I am disappointed in the lack of responsibility it takes to keep your clients informed.

This company is very organized and responsive regarding estimates and scheduling. I had my first…read morecleaning today and the house looks great everywhere! My cleaner was very nice. I will have them come regularly.

Incredible! Coming home to a space that smells this fresh and looks this organized is an absolute…read moregame-changer for my stress levels. I will absolutely rebook!

Very professional and accommodating!! They pay very close attention to detail, as if it is their…read moreown home. Trust worthy and comfortable to be with, not awkward in any way what so ever. I'm very happy with R&I Cleaning Services! Strongly recommend!

Irina was very responsive and came out right away to quote a post renovation clean up. I was naive…read moreand told her my budget of $500 with the expectation she would maximize what she could do for a ~1200 sq foot area and the cleaning of 24 windows. She was kind. Floors cleaned well. Windows were satisfactory. -What was missed- Construction areas were completely missed mainly the master bathroom. We started the cleaning session by walking the construction area, a major part of it was, as mentioned, the remodeled bathroom. After cleaning was "completed" a pocket door mirror wasn't touched, caught that right away and she came back and cleaned it. I later discovered none of the walls in bathroom were not wiped down, shower glass was never cleaned, there was a film of grout still present on the shower tile indicating it was never cleaned. In the bathroom our matte black fixtures still had crap on them, toilet still had dust, drawers still had a layer of dust, vanity top had a layer of dust as well, all bottom facing mouldings had construction dust on them too. The wood tile floor had speckles of paint left on it. The transom glass was never touched. Both Mitsubishi Wall AC's had dust all over them, and the master bedroom ceiling fan had a fat layer of sheetrock dust on it. I can understand that visibly it may have looked clean at quick glance because everything is new, but the onus is on R&I to be detailed for the money paid. I left the house for a good portion of the cleaning session because I do my best to provide professionals the space and autonomy to do what they do. Cleaning session started at 12:30 ended at 3:30. Two people, 3 hours, $500. 500/6 hours of work = 83.33 per hour. Honestly, I paid 2x the going rate and I expected a level of clean that was not met. The experience was disappointing, and I went into panic mode to clean everything missed by R&I before my 7 month pregnant wife came home. I dwelled on writing this review for a good week, and the more and more I thought about it, the more I felt taken advantage of. Unfortunate.

Amazing job! These guys were able to come in on very short notice and clean my mothers house from…read moretop to bottom, just in time for the new owners to take possession. Literally saved the day. Would recommend to anyone. Thank you

Believe the hype! This couple is the most genuine, down to earth and hard working cleaning team in…read moreSpokane. They did a deep clean of my house yesterday and I am blown away! I keep noticing extra touches and details all over the house; they are very thoughtful. Everything is sparkling! Thank you so much to this great team for all the hard work. I am going to be a regular customer. Recommend highly.

I cannot recommend this company enough!…read more I've had Two Maids & a Mop as my cleaning team for two years and couldn't be happier. They are thorough and leave personal touches all throughout my home. Additionally, everyone is so kind. I have recommendations Two Maids to friends as well. Reasonable prices, prompt, friendly, I can't say enough. If you are looking for a great cleaning team, try them out!

I'm leaving two stars which I almost never do. There's a reason so hear me out. - I've used these…read moreguys 3 times. The first two were fine. It was 3 people two woman and 1 man. Same crew each time.. They did a good job but I'm not being fussy. I want to make sure they show up on time, don't break anything and are nice. Really job 1-2 for me are sniff tests. Okay lets talk about job 3. Since I'd used them twice I thought cool. I was paying $200 a clean for a 1 floor 2k SF residence. Well, I was wrong. Today they were an hour early which totally jacked my day up, I was away had to come screaming home and spend 15 min to tidy and get ready for them. Next - the two who showed up were totally different people who'd never been here before. Brand new house to them. No idea where things went etc. I went to my office to work and after about 90 min cam out for a walk through here is what I found: 1. Mail was all over. There we no consideration to put mail into one pile 2. Walk-in closet had underware on the floor and the hamper was full - I understand if you don't do laundry (though I wont refuse to work with anyone who won't) still you should not leave clothes on the floor 3. Bed room had 2 coffee cups and 3 empty soda cans - a couple on the the floor and a couple on the windowsill 4. There were 4 piles of mail all over the house. Shouldn't we just put mail all one place? 5. 1 garbage can wasn't empty 6. Dishwasher was not empty nor were pans put away. I am glad they didn't clean cast iron with soap BUT hot water, salt is ok Generally for $200 bucks it sucked. The main thing was they were 1 hour early.. That so screwed me up and when I spoken to the the admin she wouldn't offer any discount. - So AMEX will sorry 2 maids. I thought we were pretty close but uh - this is a working relationship and if you call too make things betten and refuse to refunde me a few bucks suck it,.

Satrina does a fantastic job! She's helped me with regular cleaning, organizing my garage in prep…read morefor a move; a deep clean as part of a move-out; and more. Highly recommend! Really resourceful gal - goes above and beyond. It's also wonderful to find someone with a 2-hour minimum if you have a smaller job that needs to be done.

Alita returned today, Friday, to do the things missed. I didn't know this, but when she cleans the…read moretoilet, she dismantles the seat and gets that very hard to clean area. I reach under as best as I can, but oh my goodness, she showed me what the upstairs bathroom looked like. Clearly none of my other services have had this done. I have a photo, but it's too gross to publicly post. I've definitely shared it with my household, particularly the males since women absolutely cannot provide that level of filth due to biology. Weird post, I know, but bathrooms. Oh, When we moved in 7.5 years ago, there was calcium buildup in both toilets. Never could get rid of it. Not any more! I swear, Alita is a miracle worker.

We were in need of some deep cleaning after some basement finishing. We contacted a couple places…read moreand we decided to go with Simply Spokane Solutions. Not only did they clean the mess left by the construction crew, then then offered to organize and repackage the storage items in the basement. The crew worked hard for 5 days and created a space that now just needs finishing touches to make it an amazing area! They did so well we had them do a deep clean upstairs as well! Great value for the amount of time and effort that was needed. I would recommend Simply Spokane Solutions for any cleaning or organizing job big or small! Photos are just small examples

Alison and her company have been helping me maintain a clean home since the summer of 2017 and we…read morehave been very pleased with their service. Alison has a background in science and an appreciation for using natural products over chemicals when possible. She makes her own custom blend of essential oils (which can change seasonally) to really make your home smell fantastic after the cleaning is finished. During COVID, I have appreciated Alison's dedication to finding safe ways to keep things moving while really putting her employees and clients health as a priority. We have felt safe with the policies she has developed to prevent the spread of COVID while also finding a way to keep our home clean.

I have had my house cleaned by Terri who works for Life Maid Better for a few years and she always…read morecomes on time is friendly and finishes on time. She does a great job and always open to my suggestions or requests! I love this company and they are very competitive in their pricing! I highly recommend them!