Xfinity's customer service sucks. You cannot talk to a real person when you have issues with your TV or internet. If you DO get a person they put you through circles of things you've already tried at least twice. Additionally their AI chat, goes in circles, can't compute CUSTOMER SERVICE, and won't connect you to a real person. I am sorry I ever selected Xfinity due to their LACK of customer service. read more

They have the worst customer service I have ever seen. Hard to get anyone on the phone when you have a problem and then everyone you talk to will tell you something different and will not do what they say or let you speak with a manger That's why I canceled my service and now months later they send me a bill and still want let me speak with a manger. I would not recommend there services at all. read more

Absolutely the worst cable and internet service ever. And thanks for increasing my rates every 4 months or so. Never again!

They make it almost impossible to cancel your service even without a contract; on three separate occasions I spent approximately 3 hours on the phone on hold, only for somebody to finally pick up the line and hang up. Now because I decided to not pay my bill to get my service shut off, they call no less than two times a day to harass me about payment. Do yourself a favor and do not use XFinity if you can. read more

Could there be a worst customer experience on the planet? I doubt it. Quality of product is bad. Glitchy internet and cable service. Astronomical prices. Non-existent customer service given the death loop one gets trapped in on the app. If you are lucky (?) enough to get a live customer service person, they don't know anything about everything. It's just guesswork with them. Billing discrepancies will never get resolved. Oh, and their store employees seemingly just upgraded their employment from Taco Bell. Here's a crazy example of NOT getting what you pay for. read more

kalen and the gal that helped me were wonderful! highly recommend seeing them when you go to south hill location on 29th! =)

Very rude when you walk in and also said they can't do anything without looking into it. Don't buy a phone from them because when you switch to other providers they won't unlock phone to sell even when it's paid off read more

We went into the Store on E 29th what a *&it show! They have totally messed up our account we are still being charged for 2 yep two accounts to the tune of $600 a month DO NOT GO TO THIS store I only added one star would do no stars if I could have read more

Worst customer service ever you can't get ahold of anyone and when you do they are frim another country and you can't understand them. We canceled our service months ago because of the high increase and they have been billing us since. They won't look into it and insist we owe $600. Their billing department don't have a damn clue what's going on. The very worst company ever. If I could give no stars or minus I definitely would. STAY AWAY FROM XFINITY!! read more

I had them, poor accounting Very screwed up service. My folks still have service. Tried to help schedule appt. 2 hours on the phone told appt on Wednesday asked for Monday she kept me on phone says yes ok sunday. My mom called to check feeling un comfortable about the téléphone service to find out appt is on Wednesday. My mom would have been waiting forever with no appt. POOR SERVICE!!!!!!@ very un happy read more

What a bunch of thieves!!!! My bill went from $146 a month to $183 a month after my introductory year period, I understand that. I called and was put on a new plan and it was supposed to go down to $154 a month, or so I was told. My next bill came and it did not reflect the new lower price. I was still $183!! I called AGAIN and was told that they could see I called but the change did not go through their system and that I still owed the full amount. What a bunch of thieves!!!! read more

XFINITY - Overcharge - Internet Service Providers Near Me

Service is terrible and overpriced. I was charged for the maximum speed and only got 2/3rs of the speed all along. I had multiple engineers out and many calls to customer service. They did nothing for me apart from billing. billing billing. I couldn't go below a 1 on rating. a d it wouldn't let me leave it blank. read more

Poor broadband quality. It wasn't great in the last place I lived, but here it's far worse. I have enough bandwidth to watch short videos, but they're often fuzzy. I login to their site and there's no simple contact form. I go to the forums, fill out a question, and continually get errors when trying to post it. They're a monopoly and they have no interest in providing good service. While you have to have it, don't waste money with extra services, they don't provide the bandwidth promised so paying extra for what you don't get makes no sense. read more

I am almost ready to cancel comcast. Not able to watch a local large university football game makes me suspect about their business practices. Give me an alternative and I am gone after 30 years!! read more

Super Live Service! I called the 800 phone number because I couldn't get connected to the Internet on half my home digital devices. Their stupid auto-menu kept pushing Chat at me - threatening longer wait, etc. (resulting in the loss of a rating star) As I had already spent half the night on self-service options I insisted on a live person. I didn't wait long at all and a wonderful, helpful female (name of Jane or Diane - this varied) based in the Philippines who calmly talked me down and gently urged me into helping her run a few tests. Then she performed a manual restart and coached me through the wait times. My Internet Connection now works again! Jane actually made it fun to call Xfinity. read more

I just saw an ad for Xfinity and they said they were the place to watch sports! I had to buy bunny ears to watch the first 6 weeks of football! What a bunch of crap! I hate this money hungry corporation! I'm definitely shopping around! My internet constantly goes out and the dvr Jambs up all the time! For $300 per month it's like flushing hard earned money down the drain! I hate this company! Would give Xfinity zero stars if it was an option! read more

A few weeks ago Xfinity did some street maintenance. When service returned we were connected to Marysville, WA instead of Spokane. This caused HULU to think we had gone out of town and shifted our local stations to Seattle instead of Spokane. A call to support was worthless except to get a tech scheduled for a home visit. A tech came out and verified that we were good as far as our home equipment and that it was a problem with the Xfinity upgrade. I spent 30 years working on IBM mainframes specializing in communications, which included TCP/IP, so I am pretty certain that this is a problem with equipment on a rack, in a room somewhere, that belongs to Xfinity. I'm still waiting for notification that that my problem is fixed. There was no problem ticket given to me to follow up with support. Xfinity customer support is virtually impossible to communicate with and all they know how to do is turn the modem off and on, something I already tried. read more

Woke up this morning to Comcast digging up my cul-de-sac to put in their lines so somebody down the end of the line can get better service. Better go with a DSL line and a dedicated line for your own house not Comcast try CenturyLink. read more

XFINITY - Cutting through solid rock to lay a line underground for outdated internet. Slow and useless unless you like paying thru the nose. - Internet Service Providers Near Me

Xfinity can suck my dick from the back. Never dealt with such shit customer service and technicians.

If you enjoy spending 1-1/2 to 3 hours on hold, or, being transferred 3-6 times to different operators and every time having to explain why you are calling, or, if you enjoy a helpline that is unable to help you - then you will enjoy xfinity. If you get a kick out of customer 'service' that is so bad, so unclear, so moronic, it makes you want to scream, then xfinity is your dream come true. If you enjoy getting a partial refund when you are told you will get a full refund - these lying folks will really make you smile. If you like hearing "I don't know." in response to simple questions like, "I have no service, do you know why?" then step right up and be the next sucker for xfinity to take advantage of. read more

Xfinity is full of bs. Customer service is nonexistent. They are trying to charge us 2x for a service we have been paying for the same way for 5 months and saying they gave us a refund through a credit card we don't have, because we were late, which was not late and have documentation of and blaming us for their mistake. read more

If I could put minus 1 I would. My bill is supposed to be $45/month, but apparently if you go over that, three months later they charge you $10/50 gb. When I called to complain, they explained to me that back in September I went over by 156gb, which I was charged another$40. Did not explain anything, and afterwards sent me a text asking for my feedback via text but the phone number does not accept any text. They don't want feedback. Can't wait to find another internet provider. read more

Better expect a much higher price other than what you were quoted for your cable/Internet. They will have charges like taxes, fees, broadcaster fee, regional sports fee, equipment, etc., but those are known fees and they should be quoted in the "all in" price they give. Even IF it's correct, it will be for one year and without telling you they will raise it much higher because that "special" is now over. You'll have to call in every year on the dot to keep that cost relatively close to that price, IF a "special" just happens to be available at that time. Watch your bills like a hawk! read more

Absolutely the worst customer service of any company I have ever experienced. Pathetic and unfortunately most people in Spokane are stuck with these lying morons. If you have any problem with your service , good luck. The call centers seem to all be in India. They will take you on the phone and online the same route, same questions, etc. To make long story short they have set up 3 tech visits. The techs have no showed all 3 times with no call. They even give you a confirm number and it will not even be in the system. The internet sucks at my apartment while the cable is just ok. I run my business off the internet. I am now forced to go to Starbucks to operate during the morning hours. If you can avoid these idiots, avoid them. read more

Im going to try and be as calm and rational as I can be in this review, but believe me, its going to be hard. If I could give comcast -10 stars, I absolutely would. I have had their service for over a year now, and have more problems here, than I ever have with any internet service in my entire geek-filled life. We have had service guys here, at least 5 times trying to fix the fact that the service is intermittent and completely unreliable. We get coaxed into the "BLAST package" (50mbps), and I have yet to see anything over 22mbps. I call every month, trying to discuss the fact that they SUCK at life, and they are constantly trying to sell me on other shit I DO NOT NEED OR WANT. Every single night around 10-11pm, the service intermittently cuts out, or just throttles down to 5mbps (the latter is considered a good night). So today, I call to talk to them about it... "Oh, well it must be your area. Some areas cant recieve 50mbps" she says. "Then why have I been paying for it!?" "Im not sure sir, but lets see if we can find you a package for 25mbps, so you dont have to pay for something you arent receiving. Okay, here we go, I found a package for 25mbps, 2 free premium channels (for three months), and a LAN line for 84.99." (we're currently paying 80!!!) "Um, I dont want 2 free premium channels (for 3 months), I hardly watch tv. And who has need for a LAN line thats not over 75yo!?" "Ha ha, yeah... well, thats just the package we have available, sir." "Cant you give me a package catered to MY needs? and not try to make me pay for MORE STUFF I WILL NEVER USE!? -thats the reason I'm calling you right now..." "blah blah blah, buy more shit from us, we have no concern for pleasing our paying and loyal customers, because we are money sucking corporate assholes." -Okay, I made that last reply up. Either way... I need to find something else ASAP. These people are HORRIBLE human beings, and I refuse to pay for such crap. read more

nothing but disappointment and let down you get absolutely no football , at least no more than you'd get with an antenna on the back of an old tv... no college no nfl and no options for a sports package that will fix the problem also the guide has over 5k channels and makes you walk them all , you don't find out if you get it until 5-7 seconds after you hit ok . also the dark blue lettering against black back ground is tuff to read GO SOMEWHERE ELSE!!!!!!!!!!!!!!! read more

Worst Customer service I have ever had with exception to SONY mobile. Just careless, misleading and will screw you over in a heartbeat if allowed, (watch your back and record every conversation) Sadly the fastest internet in town. But by not a landslide anymore. Much like all Cable and Dish services, you are expected to purchase packages if you want the best value, or certain channels. Typical Corporation with a stranglehold of the public taking full advantage of its near monopoly. Netflix speeds are faster on my friends Century link account which is rated far slower than mine. read more

The WORST CUTOMER SERVICE, incompetent, hard to understand. On hold for long periods. The worst company I have dealt with in 50 years.

I walked into the store a week ago to pay my old bill and get new service. I mentioned multiple times I had an old bill to pay for. They made it sound like they were cutting me a deal. I even gave my card to pay, but they never charged me what I came in to pay. A week later they disconnect my service, and attach fees. I walked in the store to pay this bill a week ago! read more

I find this company to be the ABSOLUTE WORST company to deal with. It is so frustrating that they have a complete MONOPOLY on cable in our towns so the only option we have is to go to Direct TV or another dish network! I love to have cable and I have had cable in other locations...but Comcast/Infinity is AWFUL! I have Direct TV at home due to the poor service I had from Comcast but recently I had to use Comcast for my mom in a nursing home....they are the only option. They have overbilled me (did not provide the correct plan I signed up for) and when I tried calling/writing to them.....NO RESOLUTION! I spoke to people on the phone who said they would send me a breakdown of what I was billed and what I have paid and explain the charges (never happened). I then sent 2 letters. I was told that even though I sent the letters to Customer Service...they don't read/respond to letters. I was told I had to go to the STORE to resolve my issues. At the store I waited in line, was helped by someone who had NO CONCERN for my situation and told me to "read my statements" and that she could not help me with billing....that is not what she does. I finally cancelled the service (and of course I'll end up paying the overcharges or it will hurt my credit). They did NOTHING to help me or my 83 year old mother in the nursing home! They didn't even have her correct information or the right room even though I have called them and the nursing home has called them. How do we allow such a monopoly??? read more

~ Incorrect address on the Comcast web site ~ Drove 25 minutes to the wrong address (Buckeye) to return equipment ~ Sign on the DOOR (Buckeye) indicating new address on Division Street ~ Forty to forty-five people waiting for help at the Division address ~ People waiting were frustrated ~ I was told the wait would be at least forty minutes ~ I was told there were only six staff members to help all of the people waiting APPARENTLY COMCAST DOESN'T VALUE THEIR CUSTOMERS OR RESPECT THEIR TIME. IF I HAVE A CHOICE IN THE FUTURE IT WILL NOT BE COMCAST! ~ Vicki A. read more

Piece of S h * t Constant revision of monthly bills to remove monthly charges for a router i did not have nor request/rent from them. Had to always double check their bills, as such auto pay would NEVER be advised. They will get your bill wrong, they will scam you, they will take your money and tell you to p*ss off. Had to send a tech out 3 or 4 times just to get the wiring outside an apartment complex to allow for my speeds... tech set foot in my house and incurred a charge I wasn't even aware of and HAD I been aware of it I'd have told the tech to leave instead. Had to dispute that charge as well. 1 year expires without notification or any type of attempted contact regarding my promotional period. After this I contact them to rectify my bill AGAIN, they (of course) cannot do anything nor is their customer service english proficient (I could not understand the first tech at all). On a single positive note, the second technician was foreign but more more intelligible. I will seek another company as soon as possible, but I've had equally poor experiences with century link (if not worse, their bill tracking and customer services is just as shoddy). read more

Xfinity has absolutely the worst customer service i have been through. And sketchy billing practices. Raised my rates $25.00 a month out of nowhere and no alternatives but an increase in my monthly bill because the "promotion ended"?. I have been a long time customer that has paid his bills and was told if i was a "new" customer i could get a better deal? So, punish your long time and loyal customers over a new one? WTF? Horrible business model, dropping dollars to pick up dimes...... read more

Very disappointed in Comcast service. Was charged $120 for "early termination" even though they do not cover my new home, and I tried to transfer service to keep comcast. I cant not move for work just because Comcast isnt in my new area.... I called and was on the phone nearly an hour reversing this charge only to have them take it via auto pay a week later, even though I had zero access to that account since I had closed it a month earlier. Just spent another hour on the phone to be told it will take THREE WEEKS to get my $120 back via paper check due to THEIR MISTAKE!! I will never be using Comcast EVER again, nor will I recommend it to anyone. Very disappointed that when it's all said and done it will be AT LEAST 5+ WEEKS to get my money back for something I never should have been billed for to begin with. read more

I have Xfinity mobile. So far I have found absolutely nothing that I can complain about with the Xfinity mobile. When Xfinity mobile says unlimited that what you get unlimited. We got rid of our landline of $35 a month before taxes. Xfinity gives you unlimited for $45 a month that includes Internet cell phone long distance phone calls it's definite Worth the money read more

New to Spokane and I am an online college student. Wife called Comcast and set up a delivery of their modem and cable box. The package comes well packed and after dinner I hastily get to hooking it up (we were looking forward to streaming a movie from Netflix after a much stressful day). Three phone calls to tech support (having poor cell service didn't help, which was the reason for two calls and an hour and a half on hold) to have a supervisor tell me that the line is disconnected and it will be Monday before a tech can connect the line. I am searching for another ISP and I would highly recommend anyone reading this to do the same. What kind of business ships a product knowing the service cannot possibly be provided? Answer: Comcast! read more

Awful. Monitors your Internet use, supports censorship, raises bills routinely, spotty service. Go with the alternative.

The most non customer-centric, overpriced, overrated and horrible company I have ever come across. My bill has mysteriously creeped up almost $40 every month and when I called today to address it, the rep basically said that all the charges were from 4 months ago when I was late on a payment (which didn't explain all the other charges) and finally told me about all the extra fees that they never inform you about upfront. This company is untrustworthy, sneaky and downright awful. DO NOT go with them, they will suck you dry in terms of hidden fees and when you need help, they will give you every excuse in the book not to be accountable. Case in point, look up "Comcast 'Embarrassed' Over Employee's Treatment of Customer Trying to Cancel Service." (Audio) read more

Can I give them no stars! Worst customer service ever! Have to call in numerous times for incorrect billing. Need to train customer service personnel better! read more

Absolute worst company I have ever tried to work with. Called and signed up for service. They could not get my order right. could not schedule install. When I took time off work to have cable installed they said I needed to have my home rewired by a electrician. Check did that, next took more time off to get it installed and they no showed. When I called they said that I had called and cancelled Installation. Why would I call and cancel and then take time off to come home and sit around the house wondering if cable was going to be installed today. I would rather pay twice as much for any other provider then ever deal with this incompetent company. But I guess if you are uneducated and cant follow simple instruction you could get a job with them. read more