Cancel

    Open app

    Search

    Services - XFINITY

    Internet service providers

    Security monitoring services

    Security system installation

    2 More Services

    Security system repair

    Television service providers

    XFINITY Photos

    You might also consider

    Recommended Reviews - XFINITY

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Overcharge

    What a bunch of thieves!!!! My bill went from $146 a month to $183 a month after my introductory year period, I understand that. I called and was put on a new plan and it was supposed to go down to $154 a month, or so I was told. My next bill came and it did not reflect the new lower price. I was still $183!! I called AGAIN and was told that they could see I called but the change did not go through their system and that I still owed the full amount. What a bunch of thieves!!!!

    Cutting through solid rock to lay a line underground for outdated internet. Slow and useless unless you like paying thru the nose.

    See all

    4 months ago

    kalen and the gal that helped me were wonderful! highly recommend seeing them when you go to south hill location on 29th! =)

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of R A.
    0
    1
    0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ev E.
    28
    10
    2

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Xfinity can suck my dick from the back. Never dealt with such shit customer service and technicians.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Anne B.
    5
    246
    142

    9 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0

    11 years ago

    Helpful 7
    Thanks 0
    Love this 2
    Oh no 0

    12 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    The WORST CUTOMER SERVICE, incompetent, hard to understand. On hold for long periods. The worst company I have dealt with in 50 years.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Josh C.
    24
    11
    15

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jenn C.
    15
    57
    25

    7 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Mike M.
    2
    20
    23

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ray P.
    38
    18
    2

    13 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0
    Photo of I W.
    0
    8
    0

    14 years ago

    Awful. Monitors your Internet use, supports censorship, raises bills routinely, spotty service. Go with the alternative.

    Helpful 5
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joel H.
    97
    11
    0

    12 years ago

    Helpful 6
    Thanks 0
    Love this 0
    Oh no 0
    Photo of P M.
    19
    77
    3

    11 years ago

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Internet service is absolutely terrible. Service is expensive for very intermittent and slow connectivity.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - XFINITY

    Review Highlights - XFINITY

    We got rid of our landline of $35 a month before taxes.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Xfinity Store by Comcast - See the pixels??? That's my love paying $200 a month!!

    Xfinity Store by Comcast

    (64 reviews)

    Had more and more problems with customer service over the phone (mysterious charges, promises of a…read morenew better price for all the same services and then having our phone service being shut off and not having all the tv channels and even it seems attempts at gaslighting which took about 3 hours and 45 minutes on the phone) and a technician came out to get our phone back which they accidently (?) shut off. After hearing some of our problems, told us we should try the store since we already tried over the phone. He said he would document he was fixing some of the problems that customer service caused, and we would not be charged for his visit. We tried the store and were given a higher price but were so exhausted took it. The first month's price was supposed to be lower due to all the hassle. We asked for it in writing, even though we had 3 witnesses, and also asked her to include what next month's price would be. We went home thinking everything was fixed and got messages at the top of the screen saying we owed $100 more for the month we paid. We went back to the store again and brought the paper we were given, and it seemed like the guy was just going to tire us out and give us a bunch of information that we already knew (maybe gaslighting?) and wouldn't help us. He didn't seem to care to hear anything anyone else said. He said the first store agent who gave us paper couldn't take off for the technician visit like she said. (She said she had worked there for 10 years and should know what she can do.) We finally got him to get us a supervisor, and she claimed we needed to pay almost $50 and we paid it because we were exhausted and at least it wasn't $100. It is exhausting to have to go to the store and wait to be treated like that guy had been doing. The next month's bill was supposed to be what the first store agent wrote on her paper. We saw the receipt the supervisor gave us said we needed to automatic pay, or it would be about $6 more. We did not agree to this and did not give them the right to retain credit card information. We told the first agent on the first visit we would not do that because we couldn't trust what they decided to bill. The last agent did not ask. Now the bill is about $6 more than the first store agent's written price and over $20 more than the customer service agent on the phone. We had all our time wasted and they kept trying to take more and more while messing things up.

    Terrible!!!!! Always a long wait!!! While waiting for 6 in front of me, after 10 minutes one of…read morethe reps finished with his customer. Instead of taking next customer he went over to another male worker and started hugging and fondling him. After three or 4 minutes of this he finally came back to his station. No wonder there is always a long wait. I finally gave up waiting and left.

    Cougar Wireless - Finishing Install

    Cougar Wireless

    (12 reviews)

    Terrible service. Speeds are subpar, at best. Yoh barely get 50% of what you pay for. The customer…read moreservice is completely unprofessional. Will blame you for any problem and will do almost no troubleshooting when issues happen. Every single customer service agent ive spoke to has been rude and insulting. Im absolutely ashamed that I gave them money for over a year. Worst service I have ever experienced in every regard of the service I've had. You cannot even cancel when you want. Constant problems. Lies from both installers and technicians about issues. And sarcasm from every person I've talked to.

    This company has no chance at surviving. The coverage and speed is comparable to the old dial up…read moresystems and that is if it is even working at all. Then when you try and call to get help they have the worst costumer service I have ever experienced. If the service was only operational for half the month.... can I pay only half the bill? Haha haha.... they want to try and charge you more or they basically tell you to go away.... Don't bother wasting your time contacting these unbelievably ridiculous people. Janet is just rude and nasty. If you could post a zero star review that is what this would be... STAY AWAY ROM COUGAR WIRELESS!!!! Unless you like to be treated terribly, waste your time, waste your money..... so if that's the case then give them a call. Janet is a cancer to the company.... Obviously nothing has changed with this company since their first review.... the yelp reviews are spot on.... The only exception to the review accuracy is probably a relative or something.... you know the good review that they have...... from years ago.....ha!!! Cut out the cancer and you might have a tiny chance at survival..... good luck

    XFINITY - isps - Updated May 2026

    Loading...
    Loading...
    Loading...