Had more and more problems with customer service over the phone (mysterious charges, promises of a…read morenew better price for all the same services and then having our phone service being shut off and not having all the tv channels and even it seems attempts at gaslighting which took about 3 hours and 45 minutes on the phone) and a technician came out to get our phone back which they accidently (?) shut off. After hearing some of our problems, told us we should try the store since we already tried over the phone. He said he would document he was fixing some of the problems that customer service caused, and we would not be charged for his visit. We tried the store and were given a higher price but were so exhausted took it. The first month's price was supposed to be lower due to all the hassle. We asked for it in writing, even though we had 3 witnesses, and also asked her to include what next month's price would be. We went home thinking everything was fixed and got messages at the top of the screen saying we owed $100 more for the month we paid. We went back to the store again and brought the paper we were given, and it seemed like the guy was just going to tire us out and give us a bunch of information that we already knew (maybe gaslighting?) and wouldn't help us. He didn't seem to care to hear anything anyone else said. He said the first store agent who gave us paper couldn't take off for the technician visit like she said. (She said she had worked there for 10 years and should know what she can do.) We finally got him to get us a supervisor, and she claimed we needed to pay almost $50 and we paid it because we were exhausted and at least it wasn't $100. It is exhausting to have to go to the store and wait to be treated like that guy had been doing. The next month's bill was supposed to be what the first store agent wrote on her paper. We saw the receipt the supervisor gave us said we needed to automatic pay, or it would be about $6 more. We did not agree to this and did not give them the right to retain credit card information. We told the first agent on the first visit we would not do that because we couldn't trust what they decided to bill. The last agent did not ask. Now the bill is about $6 more than the first store agent's written price and over $20 more than the customer service agent on the phone. We had all our time wasted and they kept trying to take more and more while messing things up.

Terrible!!!!! Always a long wait!!! While waiting for 6 in front of me, after 10 minutes one of…read morethe reps finished with his customer. Instead of taking next customer he went over to another male worker and started hugging and fondling him. After three or 4 minutes of this he finally came back to his station. No wonder there is always a long wait. I finally gave up waiting and left.

kalen and the gal that helped me were wonderful! highly recommend seeing them when you go to south…read morehill location on 29th! =)

They make it almost impossible to cancel your service even without a contract; on three separate…read moreoccasions I spent approximately 3 hours on the phone on hold, only for somebody to finally pick up the line and hang up. Now because I decided to not pay my bill to get my service shut off, they call no less than two times a day to harass me about payment. Do yourself a favor and do not use XFinity if you can.

Poor customer service & always drops internet in the evening, like 7pm and after. Just offered me a…read morefaster speed...which does not make for much help when it drops service or pick it up in our basement.

I have just sign up with TDS, and it is supposed to be a promotional rate of $49.99/month for 2…read moreyears. I just got a bill for showing additional charge of $13.33/month for 2 years with $49.99/month of promotional rate. I complained this issue to the salesman more than a week ago, and I'm hoping he and his supervisor, Greg Hagen, will resolve the issue soon.

if there was a zero rating I would have chosen that. we have…read morehad a dangerous communication wire dangling from our home through our entire backyard for 6 weeks. my husband has nearly strangled himself in it. This company says they have scheduled an appointment to see the problem then never shows up. 6 times at this point. it is nearly impossible to speak with a person and regardless if you get someone on the line they cannot heKP. Absolutely the worst company I have ever dealt with.

The employees are not the problem, it's their system. Our Internet has gone up and down at least 10…read moretimes today, and it's only noon. This is a regular occurrence. I called Century link about it and got to talk to the robot who try's to sound like a person. It informed me it found a problem with their line and they would need to send someone out to fix it. The soonest appointment is a week from tomorrow. It conveniently scheduled the appointment for sometime between 8am and 5pm, Central Time, which is 2 hours ahead of where I live in the Pacific zone. The robot also said they will charge me $95 if I am not here when they show up. I've been through the same process at least three times in the last 12 months. I'll get a text telling me that their technician has arrived. No one ever actually shows up at the house. So I drive around and find their Century Link truck parked along the road, about a mile from my house. The technician tells me the problem is somewhere on the main road. I'll get a text later saying it's fixed. That means it will work slightly better for a couple months. Then, I will have to repeat the process, talk to the robot and sit at home for another day so they can not show up again.

Worst service ever! I honestly don't know how they're still in business. My cable is completely…read moreoff, or has severe issues EVERY month! They do not communicate to their customers when or if cable will be restored. They don't answer their phones, tech support only deals with internet, and the answering service NEVER has any information whatsoever. They just take a message to pass on to DCI but they rarely get hold of you as they know customers are pissed off. Why the hell can't Cheney get Comcast?! I'm home 24-7 stuck inside the AC with NO entertainment or news! I'm disabled living on a fixed income but always manage to fork over $200 a month weeks before my bill is due. WHAT OTHER OPTIONS DO WE HAVE?! EXASPERATED!!!!!! Going past another 48 hours with no cable, and certainly NO ANSWERS as to when it will be restored or what is being done to fix it!

The best in town company for streaming your shows!! They have been here since 1980 and have always…read morebeen great with me!

If you want someone who genuinely knows what they are doing, go to this store and talk to Taylor…read more He says he's the manager in training for that location, in reality I think he should just be the manager, going from helping myself set up a new iPhone to helping the other individuals with their sales and making sure everything was going fine, this guy even pulled out a hotwheel for my kid to play with! It doesn't get much better than that, Someone who's good at their job and likes hothweels! Someone give this guy the store already! He's the biggest asset you guys could possibly have. Remember the name Taylor! Or look for his white Mustang parked out front!

Friendly evironment, nice people, short wait time. It's a newer store hard to complain especially…read moreafter having to go to division so much, no offense to them it's just too busy for me! You'll be in and out with whatever you need at this location.

So. Very. Slow…read more Took a REALLY long time to be seen to upgrade our modem. Took a REALLY long time for the person we finally talked with to find our account. Took three tries to update me on an account I have been on for about 8 years. When we got home, we had to restart the modem twice before it connected with the network. Apparently even though our account had been updated the modem had not been activated somehow? At least that was the excuse we got. I really wish internet service was more competitive. Xfinity has been overpriced and underperforming since we started with them but the few other providers are even worse.

I cancelled my service in October 2025 at the spokane valley store IN PERSON. Turned in my modem…read morethat day too. Here it is almost march and Ive spent over an hour on the phone 4 different times because I am still being billed and they tried to charge me for not turning in the equipment then when they realized I had they credited me for the modem yet kept billing me and even tried to send it to collections. Everytime I called they said it was taken care of. Yet they never actually took care of anything. Its taken almost 6 months about 50 emails and 4 hours worh of talking and they say once again its taken care of.... I will NEVER use xfinity or anything comcast again.

Don't do it!!! Don't go there!! After my monthly bill went up 15%, from $81 to $97, I contacted…read moreDish. I was told that my monthly bill would be reduced to $77. When I got my next bill on 4/14 the bill was not $77 but $92. I contacted them on 4/14 and was told there was nothing they could do that it must have been a "System glitch" for the lower amount. They said my bill would be $149 a month. I canceled service and was told that I would be charged an "Early Cancelation" fee for the misrepresented service. They lied about my bill and service. Don't do it!! Don't trust them.

They never gave me my $100.00 gift card and over charged me for my equipment! Save yourself the…read moreheadache and deal with dish directly. I have called, emailed and stopped by to resolve my issues and they just don't care because they already have my money.