Worst internet connection EVER!. Customer service is non existent. Calls from my family never came…read morethrough when my mom passed away. It was a complete disaster. They charged me high fees for zero coverage. There's a reason their ratings are so horrible. I'm with Intermax and service is MUCH better. They actually pick up their calls.

Absolutely horrible service, horrible customer service, continual outages, they put holes in my…read moreroof with their equipment after having an agreement of no nails, screws or anything else that would put holes, had to have a roofer come out to repair after several nasty emails from Adrian calling me names literally tons of emails showing their lack of professionalism. They blame the customer for their non stop errors, there is plenty of HONEST internet providers to use without having to deal with alters. Save yourself the headache of continual outages and rude customer service as you can see others have the same complaints.

The team was awesome! I called with a rather unique request. They took the time to brainstorm as…read morea group and determine what would work best for our situation. The installer that came out was knowledgeable and friendly. He made suggestions to get us the service we needed in the most economical way possible.

I recently moved to the Spokane area and was having a difficult time getting internet. I saw a sign…read moreattached to a utility pole with the Fast Internet #. I had nothing to lose as my wife and I both work from home and had no internet. I was losing $$$ each day and desperate. I called Miriam and she was super helpful and got me hooked up quickly with quality reliable service. Her and David are a great resource for Internet service and the customer service is 5 stars all the way and worth the extra $$$. With no internet I don't make $$$$. I feel that I can call Fast Internet and get any issue solved quickly. Call them and and give them a shot. You will not be disappointed.

Absolutely the worst cable and internet service ever. And thanks for increasing my rates every 4…read moremonths or so. Never again!

They make it almost impossible to cancel your service even without a contract; on three separate…read moreoccasions I spent approximately 3 hours on the phone on hold, only for somebody to finally pick up the line and hang up. Now because I decided to not pay my bill to get my service shut off, they call no less than two times a day to harass me about payment. Do yourself a favor and do not use XFinity if you can.

I wanted to be a customer here. Was originally just told no. I told them my next door neighbor…read morehad the service. Then they looked and sent me a line of site map to my house but I didn't understand the explanation. I sent it back showing my whole property line and then got these responses. I was really working to be a customer. Should never have to insist they try to help a customer or request courtesy if I misunderstood something or made to feel they don't need me as a customer specifically. Not fighting, we are slammed right now, and Site Surveys aren't a priority, there are so many Kids that need internet right now that My priority is for them, and this is where I stand on this. If you would like to move forward just let me know. Kathleen Ching Office Assistant Wired or Wireless, Inc. dba AIR-PIPE / Moosebytes 17813 E Appleway, Spokane Valley WA 99016 Phone: (509)892-5877 Toll Free (866)969-8351 www.wow-tel.com From: Jeremy Montgomery Sent: Wednesday, April 15, 2020 1:02 PM To: Office Assistant Subject: Re: Map WOW isn't that special. That was pretty simple... and cheap. Never had to fight to be a customer before. Thanks, Jeremy Montgomery On Apr 15, 2020, at 1:51 PM, Office Assistant wrote: Jeremy, the line of site to the tower, is white .. inside that red circle, I need To know if you can see the mountain, pretty simple... doesn't matter if the neighbor has service or not, they have a clear line of site so we were able to get them our service. Every service and install is individual to the customer's location. You have a huge tree problem. If you choose to cut your trees that is something that I wouldn't recommend doing unless you have us do a site survey. Info for a Site Survey is: Our Site Survey cost is, 95.00 at the time it is done. At the time we do the actual Install, we charge the full Install fee, 214.00, and then deduct the Site Survey fee 95.00. We keep track of this for you.

Weird customer service. I called to ask if my area is serviceable and the lady, Kathleen, replied…read more"I doubt it." Long silence after while I waited to see if she was going to say "but I'll check." Nope, I had to ask her to check, at which time she had me fill out an online form and informed me it would take 2 weeks for her to spend the ten minutes it takes to find out. No thank you!

The data provided as 5 G minus is so useless that is better have 3 G instead, service goes out…read moreeveryday everywhere specially in Idaho, save yourself stress and money and just go for T Mobil is way more reliable.

I went to the Verizon store on Regal on the South Hill in Spokane with a complicated problem…read morerelated to both of my email accounts. I had worked on resolving my problem for 3 days using AI, to no resolution. Don listened to my issues, sympathized and started problem solving. Then, he brought Joe into the problem solving. I had actually purchased my phone from Joe and knew he had navigations in his brain that I never will. Joe and Don solved my tangled-up email problems with knowledge, humor, and goodwill. I am so grateful to both of them. When I got home, I switched from my phone to my laptop. All of the problem solving transferred perfectly to my laptop device. Absolutely, a 5 + 5 STAR experience.