first time user of Xfinity. I recently moved to Spokane from a very rural area with one (1)…read moreprovider (CenturyLink / *** 3 stars). So far, so good. One problem so far (telly only) - called in to 800 # and there was heavy call volume, recommended that I troubleshoot on the website. (Note: this is a favorite with these sites which only works when you can use the Internet (useless when the internet is the problem) or go online with your phone (nope, old school cheap cel for emergencies). - went online to Xfinity site, went to the Troubleshooting page, it took five minutes and I had my picture back on the telly. minus one star for bundling and two year packages, and the fact that ALL of these outfits seem to treat old customers like crap and new customers get the good deals. Frustrating; may cost them a customer in the future . . .

Xfinity is a joke. i was paying $100 for the last 2 years then the last 2 months it went all the…read moreway to $170 with no warning no anything. the absolute worst customer service I have had. I work for a phone company and when we make changes to our WiFi or service we always give out a text message at least 3 times to let the customers know.

Worst service ever! I honestly don't know how they're still in business. My cable is completely…read moreoff, or has severe issues EVERY month! They do not communicate to their customers when or if cable will be restored. They don't answer their phones, tech support only deals with internet, and the answering service NEVER has any information whatsoever. They just take a message to pass on to DCI but they rarely get hold of you as they know customers are pissed off. Why the hell can't Cheney get Comcast?! I'm home 24-7 stuck inside the AC with NO entertainment or news! I'm disabled living on a fixed income but always manage to fork over $200 a month weeks before my bill is due. WHAT OTHER OPTIONS DO WE HAVE?! EXASPERATED!!!!!! Going past another 48 hours with no cable, and certainly NO ANSWERS as to when it will be restored or what is being done to fix it!

The best in town company for streaming your shows!! They have been here since 1980 and have always…read morebeen great with me!

absolute worst company that provides TV entertainment. First off how is your service discounted and…read morestill $100 a month with ads. That is the equivalent of five premium Netflix subscriptions. Not only is the service not worth the money but if you forget to cancel the free trial, they screw you and give you absolutely no grace. I thought I had canceled the free trial but must have missed hitting a button and they wouldn't even entertain a refund because they need the money that bad. 0/5 stars.

Direct TV Streaming : laggy and wayyyy to many comercials,…read moreyikes. content good but too many interuptions . why are we paying $85 when they are getting paid already

My wife and I recently moved over to TDS for internet and mobile services, as we could no longer…read moreafford all of Spectrum's overpriced and technically challenged and inconsistent services. We had a successful porting of our Spectrum data to TDS on our iPhones, thanks to Dana at the TDS store in Coeur D Alene, ID on Ramsey. Dana is extremely knowledgeable and competent with the complexities of this process. In addition, she was very patient, thoughtful, and an absolute pleasure to work with! We wish to recognize Dana for her outstanding customer service in taking such good care of our mobile phone needs. Top marks to Dana!

I recently switched from Charter/Spectrum to TDS in hopes that I would have positive experience. In…read morethe 3 months that I have been a customer there have been at least 3 outages. The current outage has lasted more than 12 hours. For remote employees this is crippling. Then I try to obtain an update via their chat service and after waiting some 20 minutes for an agent and entering my account information no less than 3 times the agent "Fatuma" loses patience with me because of how long my response took to compose, a total of 3 minutes and they disconnected me from the chat and ended the communication. So I try again and get through only to learn they cannot even tell me an estimated time for restoration let alone the reason for the outage. As a 20 year veteran of building fiber networks for ISP's if I ever gave such a lame excuse to one of my customers they would conclude business with me the next day. Nor would I ever accept that as a reasonable explanation from one of my upstream providers if it was offered. When an upstream provider for TDS has an outage TDS receives compensation for the downtime. Do you know what end customers will receive if TDS or one of their upstream providers fails to meet their service agreement? Nothing. I will be switching providers as soon as possible. When failures happen like this in terrestrial networks it is due to fire, negligence or catastrophic reasons and TDS should be transparent with their customers. This isn't a marine route in the Peugeot Sound with multiple breaks and the marine fiber crews are working night and day in stormy weather to restore service. Perhaps TDS should look at a more robust infrastructure and a network topology that lends itself to redundancy with all of the A-CAM grants funded by American taxpayers, instead of fast tracking poor designs that are prone to failure leaving the very people that not only subscribe to their services, but also helped fund the infrastructure that they rely on for work, business and entertainment