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Xfinity Store by Comcast

1.8 (5 reviews)
Open • 10:00 am - 7:00 pm

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Ask the Community - Xfinity Store by Comcast

Wire or Wireless

Wire or Wireless

(2 reviews)

I wanted to be a customer here. Was originally just told no. I told them my next door neighbor…read morehad the service. Then they looked and sent me a line of site map to my house but I didn't understand the explanation. I sent it back showing my whole property line and then got these responses. I was really working to be a customer. Should never have to insist they try to help a customer or request courtesy if I misunderstood something or made to feel they don't need me as a customer specifically. Not fighting, we are slammed right now, and Site Surveys aren't a priority, there are so many Kids that need internet right now that My priority is for them, and this is where I stand on this. If you would like to move forward just let me know. Kathleen Ching Office Assistant Wired or Wireless, Inc. dba AIR-PIPE / Moosebytes 17813 E Appleway, Spokane Valley WA 99016 Phone: (509)892-5877 Toll Free (866)969-8351 www.wow-tel.com From: Jeremy Montgomery Sent: Wednesday, April 15, 2020 1:02 PM To: Office Assistant Subject: Re: Map WOW isn't that special. That was pretty simple... and cheap. Never had to fight to be a customer before. Thanks, Jeremy Montgomery On Apr 15, 2020, at 1:51 PM, Office Assistant wrote: Jeremy, the line of site to the tower, is white .. inside that red circle, I need To know if you can see the mountain, pretty simple... doesn't matter if the neighbor has service or not, they have a clear line of site so we were able to get them our service. Every service and install is individual to the customer's location. You have a huge tree problem. If you choose to cut your trees that is something that I wouldn't recommend doing unless you have us do a site survey. Info for a Site Survey is: Our Site Survey cost is, 95.00 at the time it is done. At the time we do the actual Install, we charge the full Install fee, 214.00, and then deduct the Site Survey fee 95.00. We keep track of this for you.

Weird customer service. I called to ask if my area is serviceable and the lady, Kathleen, replied…read more"I doubt it." Long silence after while I waited to see if she was going to say "but I'll check." Nope, I had to ask her to check, at which time she had me fill out an online form and informed me it would take 2 weeks for her to spend the ten minutes it takes to find out. No thank you!

Xfinity Store by Comcast - televisionserviceproviders - Updated May 2026

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