Comcast cannot be bothered to have a sign out front so good luck finding it. You have to follow the "I love teriaki" sign. I dropped in today to return a cable box. I was shocked to see how bad this office was. There was a line of perhaps 30 people that snaked around the walls. Moving very slow. Dark. Depressing. Like how you would picture the social security office in Detroit. Apparently, people paying bills are supposed to line up in one place, everyone else in another. This was never communicated so you had a lot of angry people. read more

I find it hard to believe that the top review has 4 stars. This place and the company are disgusting. I just came back from there and my blood is boiling. Was hoping to get wireless Internet, because they send me useless equipment, but they refused to help. Spoke to manager - Miguel Colon, he said "I do not think this sounds believable" to my request. Cancelled everything, turned around - and will never return. ABSOLUTE. NIGHTMARE. I will tell my family, my friends, and my children to never deal with Comcast again. I can't wait for your company to go out of business. You should not exist. read more

I wish you could give a company negative stars. Comcast is the worst organization I have ever had to deal with. It is unfortunate that they have a complete monopoly over us and we have no other options (other than Dish or ATT which aren't that enticing either). We pay a fortune for their services, and then when you actually need help, they are not responsive, unreliable, unfriendly, and just the worst bunch of people to work with. You suck Comcast. read more

As appropriate, I'm reviewing this location, not the company as a whole: I've been dreading dealing with returning my unused Cable Box/DVR, because I imagined it would involve standing in a dreary, dirty warehouse for an hour or two (think UPS or the DMV) just to get told there's some technicality preventing my transaction and I need to go get a 27-b-stroke-6 form filled out. Turns out it was much easier than that. The line was long (just about to the door) but they had a bunch of people working so it moved quickly - about 15 minutes. Returning my cable box went nice and easy, and the guy helping me was..super helpful. Got some issues with my bill all worked out and I was out the door within 30 minutes. Hard to complain. read more

okay so my first review was after a week and a half of getting their services installed. The guy who installed it was great! but now after 6 months of comcast service I feel I can give a proper review. They suck! We have our own router... because of that, comcast customer service said that they can't help us because we didn't get our router through them. They said we have to contact the company we got our router from, and that is the reason why our internet is so slow. Its not though because I bought a really expensive award winning router that I knew would run really fast. Our internet is so slow that an iPhone gets better internet than our computers when they are right in front of the router. Do not get comcast internet. Go with Dish or anything else!!! read more

I've moved 3 times in the bay area the past 2 yrs. Every time I move, Comcast tries to screw me over (purposefully or not). Let me explain... They give you a new account number everytime you move. I guess account numbers are by addresses...how stupid is that? So whatever bill you pay on your old address will NOT be credited to your new address. Per their explaination, they don't have the technology to link the 2 accounts. HOWEVER, they always put the last month's charge onto your new address bill and they demand payment! I've had to call them twice to TELL THEM what my old account number was so they can look up my payment and credit me! When you transfer service (move service from one address to another) they will try to screw you by offering you additional services. Just decline. Transfer of service should be free of labor charges. However, it's very convenient for them to sneak in service charges by "mistake". I called them to delete the labor charges from my bill and I was told they cannot do that. I would have to take the labor invoice (long thrown away) to my local Comcast office to do. At the same time I've been receiving Past Due payment notices in the mail! I asked the operator to have a manager call me back. She said they can't do that. Company policy. hahahaha! 1) So in summary, Comcast messes up and bills me extra. 2) I HAVE TO call them. 3) They can't fix the problem over the phone so I have to go down to the comcast office. 4) If I don't my bill will reflect these mistaken charges and accumulate late fee. I hate you Comcast. If you actually cared about customers at ALL you'd do something about it. But since you are so big and powerful, us little shrimps mean nothing. And you know that switching cable/internet for most people is a pain in the butt (appointments, missing work, missing service, etc) so you push us around. read more

After 2 failed telephone calls trying to setup a new account I gave up and attended in person. The store was relatively quiet with a good number of staff and the queue moved quickly. The service was efficient shall we say, no real niceties but it got the job done and I was on the road again in no time. One complaint, the member of staff who assisted tried to steer me to the totally standard price, neglected to mention any of the promotions.. luckily I had researched the packages in advance or I may have ended up paying over the odds read more

Dealing with the customer service makes my blood boil. They are there to waste your time. My advice, if the person you are talking to is not capable of helping, hang up and call back. It's a lottery. Same goes with the supervisor, still a lottery. Good luck! read more

Ok, so my year of cheap cable ended last month. I opted to cancel my service so I called a week before my billing date was to end. No problems there, the woman on the phone was very nice and told me that I had to pay for one day of service because of the contract I had. OK, sure, I agreed. However, when I had the issue six months ago (see below) I was told that I could cancel at any time without penalties. But I wasn't worried about it because the year was up anyway, on this alleged contract I signed. No one told me that I had agreed to a contract when I first signed up, but I digress. About five days later I receive a bill for the next month of service. I call again just to make sure my service was set to be cancelled. They tell me that all I owe is $160 for cancelling my service early. I told the customer service guy that I had the service for a year, I should not be charged that. He put me on hold to get permission from his supervisor to take off the charge. He comes back and tells me it's been taken off and all I owe is such and such amount for the one day of service. I also asked why my previous bill was $10 more than it usually is. He said that some part of my promo had ended but he wasn't sure which. I was by this time ready to head out the door so I let it go. Fast forward to a week later when I take the equipment back to Comcast ( I called to let them know, just in case). When I get to the desk, the $160 charge is still there, however, this guy has enough sense to see that it shouldn't be there so he tells me that he has taken it off. Also, he says that I owe for three days instead of one. Not that I mind paying for three more days, but could you guys have told me so I wouldn't have unhooked my modem box for those two days you're still charging me for? Never mind that it was two more days than I was told I would be charged for. I also asked him why my last bill (which I paid already) was $10 more than it usually is. He had no idea after inspecting it in his system, so he credited me for it! Jeez, at least this guy was helpful and completely awesome! My main issue is that every time I called Comcast, no one could answer my questions (why is my bill different this month? why was I told something different before?) yet I was expected to pay for who knows what charges. Also, every time I called I was given a different story about things. Peace out Comcast. read more

Not as torturous as I had expected. I needed to upgrade my cable service and return a box. Raven was exceptional. She was patient with our questions and reviewed our options until we found the best package. I finally joined the technology hype and walked out with a bigger and better deal. Cheers to movie channels and high speed wifi, it was about time. read more

Way to go, Comcast. 405 reviews: 1.5 stars. As far as I've seen, you have to really TRY to suck that hard. The one positive review I read was written by a Comcast sales person who had worked for the company for five months, hardly long enough for the corporate machine to screw him. And it will. Just like it screws its customers. Slow internet speed, unreliable connection, way too expensive television costs and obsolete telephony technology. I don't need this company and I no longer want to contribute to its ongoing bilking of the victims of the cable and internet cartel. I am canceling Comcast this week and going with Clearwire. It can't suck any worse than Comca$t, and it's significantly cheaper, with the possibility of being faster much sooner. No limits, no bandwidth caps. I'm so fed up after only two months, that I'm willing to pay the (probably illegal) contract termination fee of about $150 (still only a little more than a month's bill). Worth it to be free of this ongoing scam. Nevermore. Never nevermore. read more

Often people who move to San Francisco tell me that they're surprised how many people in SF have satellite TV - in places like the Sunset, the Mission and the Excelsior where people live in houses, it seems like every third house has a satellite sticking out the side of it. Well, Comcast and the abysmal customer service/selection/prices that have plagued the SF cable TV user for DECADES (honestly, I can remember my dad complaining about cable when I was a kid) have forced almost everybody with the willingness to do so to switch to satellite. I don't care that DSL is slower than high-speed broadband, I've had maybe a tenth of the agita I had dealing with Comcast for six lousy freakin' months. read more

If I could leave no stars I would. First, spent an hour on the phone setting up the service. When I asked for a confirmation number, the woman said, don't worry we'll email you one. Never got it. So, I called back the next day as I was going to pick up the cable boxes. They have no record of my call. WTF. Spend another hour on the phone. Then, get called back and the woman says, "oh I made a mistake, you'll be charged an extra $10 a month". Such a rip off. I'm so upset that I don't have other options for a cable provider as my building won't allow a satellite for DirecTV. read more

This is no joke, as I was writing another review my internet service pooped out on me again. ARGH! Damn you COMCAST! May the gods of shingles strike you down with a raging case of shingles because you are shameless corporate overlords. read more

Comcast still sucks trying to bill me triple what I agreed to then tried to charge me for modem I purchased outright per their recommendation. then trying to triple charge me on monthly rate 29.99 quoted. Got this email............... 3/18/2012 Hello Cynthia, Thank you for contacting Comcast. This is in response to your concern with regards to your $29.99 Internet special. We would like to inform you that we are currently working on your concern. We will give you an update within 24 hours. Thank you for choosing Comcast. Sincerely, Mish C Comcast Customer Care Specialist I have replied 3 times since with no response... WTF... you said I would have a response in 24 hours it has been nearly 2 weeks. Comcast still SUCKS!!! read more

This location's current rating does not, AT ALL, reflect my first experience with Xfinity. I recently moved and learned Xfinity offered a month long internet trial before committing to an account. I was dealing with the bullshit of a previous landlord which was stressing me out, so I opted to try this as a means to an end. BIG MISTAKE. Dial up is quicker. I scheduled an appointment for a Saturday morning to end the trial and open an account. Helen made this transition oh so smooth. She walked me though the simple installing of the modem and even credited a portion of my first month due to the lanky trial I purchased. I would suggest this location off the strength of her amazing customer service read more

Incompetent, slow, and overpriced - Comcast is a caricature of a bad monopolistic enterprise. This is the line on Saturday for equipment return. The reps are moving at the speed of about 1 customer per 10 minutes, because apparently returning equipment requires essay questions, a talent competition, and an evening gown portion of the evening. Oh - and I'm here after finding this location on Yelp and seeing its hours as open today after the customer rep on the phone told me first that there were no service centers in SF and that the ones in the area are only open Mon-Fri. And now they're letting them merge with Time Warner? Ridiculous. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - San Francisco, California

SAVE YOURSELF FROM THE HORRIFIC CUSTOMER SERVICE. 1 star for those who put effort in helping me -4 stars for many things Comcast in a nutshell. i ordered a bundle using their "live person" assistance thru the internet. chatting virtually. they are actual real people talking to you. i had a great experience virtually and got everything done in 5-10 minutes (thanks screen name Cyril). when it came for installation, such a cool technican was on site and he gave me the breakdown... someone had cut their wire and if i still want comcast things are going to get weird for awhile. oh things got weird for 3 weeks. supervisor never returned my call, technicians keep coming to my apartment during the day seeing if they can install without knowing the current situation in which they cannot install due to cut wire. 2 weeks into it the first technican came back with the solution. told him whats been happening and he did remind me things were going to be weird. i told him his supervisor never returned my call but he's been obviously listening to my voicemails and making things happen with my not so patient voicemails to him. how are you going to be supervisor and not be helpful, thanks Mark P. for. so after he drills a while to install new outlet, the place they need to crawl under the complex is way too small and need yet another technician with smaller stature to crawl in and reconnect the wire. another week goes by, going on the 3rd week, i tried calling the supervisor over and over and his phone goes straight to voicemail. this time i was going to report to higher authority. i called the customer service line (for the 500th time) and actually reached someone who was very helpful. no run-arounds. i have no idea how i connected to him since he was in the audio department. we figured things out, he told me whats up, and today is suppose to be the day i get my cable. today i call customer service to verify my appointment because it is almost 10am and my window was 8-10am since i need to be elsewhere afterwards. comcast service said "he is in route and be there in 15 minutes?" and i called at 9:15. i also checked in virtually to see about my comcast charges i am with yet no comcast connection. virtual chitchatting was very helpful (thank you screen name Neville Grace). i mentioned how my service virtually was better then in person and thru phone. I am now checking back in and talking to someone on the phone to see where my installer is. this guys really nice and i appreciate him trying to hunt my intaller down! This new guy has actually put alot of effort. Trust me, i do have alot of say and power and i plan to reaching someone of authority to address this situation and also give high kudos to those who have helped me (i know their name and tech #'s... please give them better pay or at least a bonus). All this for the love bundle package where i * Comcast over-all - Bipolar. Service is up and down. * Comcast virtual chats - Awsome, fast, and they are real people. * Comcast customer service (via phone) - 50/50, you get a good one or you don't. * Comcast charges - ridiculously high and i know their service aint all that but its better then others * Comcast internal communication - SUCKS * Comcast external communication - they lie to you, ALOT. Until the next review... read more

Funny switching from analog to digital cable required a box which they shipped out and plugged in myself. Fine. Upgrading to a package with more channels requires on-site visit? The appointments are FOUR hour time windows, for example 8-12 which TOTALLY doesn't fit my schedule. I took time off to wait around since 8, and it's 11:30 and no technician. The customer service agent said he can be there in a few minutes, but can't tell me how long the appt going to take. F it just cancel it. It REALLY pisses me off that these guys have a stranglehold on the market and I can't get cable service from a different company. There are some various reasons why I can't do a satellite, and ATT u-verse has not yet been able to penetrate my neighborhood in the sunset. @#$%@#$%@$#%%# read more

Well, Comcast raised its prices yet again. I will give them two stars because they do actually deliver tv to me. (Please, as if no one else could do it. It's like an airline. Yes, you can fly me to my destination, but you didn't invent flight so you shouldn't get to charge me like you did.) So minus three stars for the absurdly overpriced programming. Oh wait, they say. We have to charge a lot because we're giving you 5 million channels. Well guess what, I only watch like ten channels and only for about an hour a day. So I guess you have me over a barrel. Whatever happened to good old analog television with the rabbit ears? read more

This place is beyond poor - I think catastrophic is the adjective which springs to mind. My GF just cancelled her cable so we have been trying to return her setbox. Thats right, readers - when you get past the hassles of getting cable, just you wait until you want to get rid of it. (and in these days of netflix, hulu etc. - who doesn't? - but anyway - I digress). Failing 1: they close at 4pm on a Saturday - hence one wasted journey. This seems early for the main office of such a popular service as Comcast in a city of SF's size. Failing 2: I just popped by on Monday afternoon, at what I thought would be a quite time, 330pm. But no, another wasted journey. The line was straight out of Dunkirk. I would have estimated at least an hour and a half of wait time - to return a setbox! Its quite a small store and the line wasn't out of the door, but it had snaked into the far furthest corner (it was raining outside). I'm not sure where all those cable subscriptions go but its definitely not on real estate. Compare and contrast with, for example, the Apple store, or even - dare I say - AT&T. And this is in the land of "good service"! I'm British, so believe me - I've seen lines (or queues as we call them) of all sizes. We Brits pride ourselves in good long queues. Comcast was way up there. Message to Comcast management: the customer service at your Portrero store is catastrophic. If I was in any way responsible for it, I would be (a) drawing in extra staff, (b) opening longer hours, (c) moving to a larger set of premises. Right now its beyond a joke, and frankly insulting for those of us who have paid your high charges. read more

Wow, what a nice surprise after reading all the negative reviews. I had a rather pleasant experience. I walked in, got a number, waited not too long and got a better deal than what I had before. Calling Comcast is a shitshow and we've all heard the recorded phone calls right? I'm totally going to just head over to this store even though it is across town. At least they have a huge parking lot. Walking down the stairs is a bit sketchy with the homeless people hanging around though. read more

I'm on a reviewing spree. Unfortunately so many of them have been awful experiences. Not that anyone would be surprised that the Comcast service office is a horrible experience. Even worse than the "normal" huge hassle it is to cancel this rip-off of a service, the incompetent woman behind the check in desk somehow erased my name from the already too long queue. When I asked her what happened, her response was, "Oops, I don't know how that happened." I watched carefully as she typed my name in again, but, at the end of the queue that now included at least three people that had walked in after me. So, at least I had time to write this review! read more

I give up. I have been on the phone about my cable box for several days. Multiple error messages and screen goes back. 2 nights ago, I worked with tech #1. He promised to have someone call me the next day to confirm when the technician would come to my home. He never called. I then spoke to tech #2 last night. She said she needed to do something behind the scenes and would call me back within fifteen to thirty mins She never called. I then reached tech #3 who made an appt for me because I need a new box. Today, I received message asking me to call about my appt. Why? Not clear. The options in your menu did not offer an option applicable to my situation. I have been on hold for 15 mins. To add insult to injury, the message repeatedly tells me that the wait is one minute. The message repeats over and over w/o interruption. I'm afraid now that my appt has been canceled. There's got to be better way. read more

Someone shoot me! Or better yet; shoot Comcastrope! Another month, another bill, another error. This time they recharged me a one time charge for something they claim not returned after they gave me partial credit the month before. read more

I ordered Comcast high speed Internet service. I'm happy to say the service itself is working just fine. However, the Potrero Ave. Comcast folks sent out a rude at least and possibly racist technician to do the install. I couldn't take time off to sit around my home for the 4-hour window Comcast needs. So, I asked a friend who had the afternoon off today to let the technician inside my home to flip on the service. You see, there was already a Comcast cable installed exactly where I needed it. I set up the cable modem with the exception of plugging the power in to the cable modem - I taped the power cord to the cable modem's side and wrote a note indicating it just needed the outside connection to be enabled. That's all. Do you think this rude jerk from Comcast could handle it? Heck no. 1) First things first, the rude tech wants to re-trace my flat's Comcast cabling. I don't believe he did anything to it ... the cable is the same nasty looking cable that was in my bedroom yesterday, and I know he didn't touch the outside connection. He rudely pointed towards some shelving and musical instruments in the corner where the cable comes in from the outside, and told my friend to move the stuff without offering to help move it. What the heck? He didn't need to touch the cabling, yet he has my friend move some major heavy stuff by himself? 2) Next, after playing with the cable that was already installed, went outside without telling my friend he'd be out there for awhile. 30 minutes later, he rang the doorbell to come back in. Rude, rude, rude. 3) Then, it was time to power on the cable modem. The guy wanted to install some software on my computer to get the service running. I told my friend to not let the Comcast guy install anything on my computer ... I just needed a live connection. The technician wanted the password to my administrator account on my computer. My friend didn't know it (I created a password free guest account for my friend and the tech to check the connection if need be). My friend told him he could call me and get that information ... the technician refused to use his cell phone to call me. What the heck? Even worse, the guy starts asking my friend if he is Chinese in such a manner that it seemed racially harassing - what the hell? Additional complaints - the technician did not speak english very well, adding to the stress for my friend who felt like the guy was treating him rudely from the start anyway. What is sad is that I found Comcast's phone support (usually where you find the worst experiences) to be excellent in getting the appointment set up. This rude, racist-seeming technician they sent to my home who treated my friend so badly totally wasted any efforts they made in the call center. I cannot wait for Google to offer free/paid wi-fi service throughout the city. Comcast needs to train their technicians in customer service .... if I had the choice of going with RCN cable, I would call Comcast right now and tell them to come undo whatever they did today and get the heck out of my life. Comcast should not have a monopoly on services in San Francisco when they have such jerks working for them. I'll probably be fine after a few days - just be prepared to possibly get this same rude, racist-acting jerkoff come to your home if you call Comcast in the Mission/Potrero area. He's lucky I wasn't home because I would've tossed him down my stairwell if he seemed racially harassing towards me. In case there's any question as to whom I'm referring, it is technician number 8711. I'd appreciate an apology from Comcast - f you're listening. read more

After doing the livechat for four days and getting the generic response of, "There is a reported outage in your area and our technicians are working on it right now. There is no estimated time as to when the issue will be resolved but there is no need to worry." I finally decided to stop answering their stupid questions like, "Are the cables screwed in tightly?" and repeat myself until I got my point across. GIVE ME MY CABLE GIVE ME MY CABLE GIVE ME MY CABLE GIVE ME MY CABLE GIVE ME MY CABLE Finally they set up an appointment for a technician to come between 8am-9am on Sunday, God's day. So I wake my ass up at 745am and wait around for nothing. 945am rolls around I call to give them a piece of my mind. Apparently because there was no contact number along with my service order, they moved my appointment from 10am-2pm. How can you not have a number when that's what you ask me to enter when I call customer service?! Of course, the technician comes at 1:45pm and thankfully fixes the problem. Then he tells me that I need to get converters installed for my TVs even though all of them have at least basic cable. Maybe Comcast shouldn't advertise on all these commercials that if you have Comcast you're ready for the digital conversion because now for the additional TVs I have to rent converters for $2/month. When I asked if the converters you can buy at the store will work he says he doesn't even know! BLERG! read more

LEGENDARY TERRIBLE SERVICE I didn't even have to call, I decided at their website that they don't deserve my business. read more

This isn't a review for Comcast the giant multi-billion dollar conglomerate, but actually of their customer service office on 16th and Potrero. We used to approach going to the Comcast office with the same disdain reserved for root canals and DMV visits, but then, something changed. Upon our last visit, we found that they got rid of their terrible old layout and now it looked more like an updated AT&T store, but without the wait or idiotic staff members. IN FACT, the girl who was helping us, Amanda, was incredibly helpful and completely understood what we needed and made our visit as pleasant as humanly possible. We actually couldn't even believe how normal and cool this person who works for such an "evil" company was and we walked out of there feeling completely satisfied and blown away by the whole experience. So, if you ever have the dread that comes when you realize you have to go to the Comcast office, don't worry, go to the one on 16th and Potrero, ask for Amanda, and you'll be pleasantly surprised! read more

I'll tell ya, I'm glad I got away from them and cable internet. "Comcast to Cap Internet Usage for Customers" http://www.consumeraffairs.com/news04/2008/08/comcast_cap.html read more

Fuck everything about comcast. Would rate negatively if I could. I was personally screwed over by a mistake by their customer service. I moved, closed an old account, opened a new one. Comcast failed to close the old account. It has been billing for three months to a cancelled credit card, so I now have a collection agency after me and an impacted credit score because Comcast fucked up canceling my old account. They are generally a shitty business, too: Bundling and introductory rate bullcrap used by companies that try to confuse their customers for profit. Still trying to bundle in a landline. Why?! Do you really want to pay for a way to miss phone calls and have to remember another number? Desperately trying to sucker you into cable TV, a dead business model that's built around a lack of customer choice and oligopolic control of broadcast infrastructure. Local monopolies, and therefore a lack of choice, is the only reason I can possibly fathom that they are still in business. read more

It's COMCASTIC. My ASS! I've been through three HDTV DVR boxes, two cable modems, and still BOTH DON'T WORK RELIABLY. And that is just hardware! I've been called this month 4 times at work by Comcrap pushing their WAY overpriced VOIP offering on me by some offshored marketing firm. Every time someone new moves into our apartment our cable gets disconnected. The service tech's will just pull our cable connection and hook up the neighbor's to the box outside. This will take days to remedy, and never any service credits or apologies. And yet, it happens over and over. The worst part? This is a direct result of our corrupt congress and lobbyist structure, keeping this monopoly a ... well monopoly. read more

Surprise, surprise! The sound is now intermittent when we watch HD! It's been like this for the last two days, and the newest development last night was the HD picture would just go out! So I finally called Comcast - again. The rep started to ask me to do stuff to the box. I stopped him and told him I already unplugged it and plugged it back in. Same stuff. He asked me to disconnect the coaxial cable into the box, then reconnect it. It worked for about 15 seconds, then the picture went out again. The crazy thing is that it works fine in regular. It's just the HD channels that go out. Here's the big surprise - they're sending a rep. Really?! One was here a month ago to "check the signal strength." Now another one needs to come do it again?! Cheers to wasting my time, all the while, I pay for this crappy service, since NOTHING that shows the Giants games is offered in my area. We'll see if they show this time, and if they can actually fix the problem. We're had HD for two weeks, and it hasn't worked for longer than a few hours. read more

Comcast: a group of people work only for money and not for customers. Always 20+ mins line at the stores Always 20+ mins line in the phone Never solve problems on time, only bill payments arrives on time. Forgot what I asked for help, states that I never request one, but at the same time they have the record of my callings. read more

The product - fast internet - is great. The problem is getting it. The service is so bad it's a kind of miracle. The first guy who showed up was an hour late, and when he did arrive he said, OOOO can't install the houses are too close together. (The next house is 20 feet from mine. What does he want, the wide open prairie?) News flash comcast, this is an urban area. He says he'll call his supervisor. That's the last I hear of him. So, another appointment. This time the guy is on time, but his work order and the copy I have don't agree. (And this is a communications company!!) I ordered a router and installation; he doesn't have a router and is incapable of installing a tube of paper towels. Then he calls HIS supervisor, who actually shows up. With a router. But when we go to install them he does not have a CLUE as to how to open a port for a game server. He says, "you could read all that text over there." I say, "yes, I could, but I hired you to do this job." Finally he figures it out. The thing works well. I hope that continues because I'd hate to have to call them for help. read more

For the record I will never do business with comcast and I am paying my bill off at the rate of .47 cents every month. every time I get a statement I send them .47 cents. I will continue to do so until the balance is paid. In about 30 years or so. After being a Comcast customer for 5 years I said enough. I worked with a rep for the best deals and he ended up leaving. I was left with my bill going from 80.00 per month for Internet and cable to almost 300 per month. I was also charged for a serious number of pay per view that I did not watch. I was traveling during the month the charges were supposedly incurred and have proof I was watching hotel cable on those dates. So I called Comcast and the gang banger thug that answered the phone told me take it or leave he didn't have any deals for me and being a customer for as long as I have been I should know how the pricing works by now. I said screw you shut it down and returned my equipment. Long lines and more gang bangin looking thugs working at the Potrero location. Even the security guard looked like he did time. All in all just an awful experience with customer service. So now I have AT&T Internet for $20.00 a month. I stream netflix in my living room through my Wii and bought a ROKU for my bedroom and Stream Netflix, Hulu, Pandora and Amazon VOD. Total cost for both rooms after I purchased the ROKU for $80.00 is a whopping $21.00 per month and any current DVD or TV show that can't get from Hulu or Netflix. Those usually cost a buck or two. No matter how you look at it its is mere fraction of cable and I get to choose what I want. Also the AT&T Router has wireless built in and my Wii & ROKU are wireless so no cables running through the house. Comcasts Router requires you to purchase a separate wireless router. Oh and the commercial they run on network television is one big fat lie. Not one kernel of truth in it at all. read more

Tired of getting prompted to join their WIFI. Unfortunately, I live by a "Hotspot" as my ATT rep told me. ATT is whatever, and honestly I have not even been an Xfiniti customer before. But...... every time I turn on my computer(I know I can change it somewhere in the network settings) I get blasted by CableWIFI. So, what I gotta say is.... Get outta here bro! I'm not a customer and I don't want to be continually offered, I'm not at a starbux or airport! read more

I hate to leave a bad review...but beware of COMCAST- they will rip you off. Not purposely, just poorly trained employees who give out faulty information. An example, my boyfriend and I moved out of our place 4 months ago,and before we made the move- we called comcast, and they said "Sure, we can switch the account to the new person taking over the lease at your place. just call us after you move out." I though this was great , for the people moving in- they would not have to cancel the account, and deal with buying a whole other hook up. Nice gesture right? After we moved, I called COMCAST and they said that '" the employee you spoke with wasn't giving you the right information, You have to come in to our SF Office, to change the account." They basically said if I drove to SF from LA to fix the issue, that would be the only way to cancel the account and transfer it over to the new roomate- completely opposite directions that was told to us, before we moved to LA from SF. Now 4 months later, after over a dozen phone calls, letters, verified documents stating that the name transfer is by my permission- still, I just received a notice AND a letter from COLLECTIONS. COMCAST ..not the best deal out there. watch out for them. read more

Micky mouse operations here. The service itself is ok when it works. However, thats when it works. Customer service people are cool. They don't pay these guys enough so they don't really. read more

4 stars for the channels, but they get a 3 star deduction (where's my math??!! Read on) for the price. I have everything ... HBO, Showtime, Starz, (which I think has the most current movies), Cinemax, which I hardly watch, and lots of other channels in the 200 range, which I have no idea what they are, but I do like the National Geographic, Biography, and military channel when they blow things up with planes!! I have friends in South San Francisco, who have RCN and they pay much less for the same set of channels. Last I checked, RCN will only come into SF as far as Flournoy Street, just below top of the hill. For everything, and high speed internet, I pay more than $180 per month. AND I SPEND MOST OF MY TIME AT WORK DURING THE WEEK!!! What the hell am I doing?? So where do I get the additional star? For the high speed internet. I am happy with it, but not at more than $40 per month. We are all stuck with Comcast in SF if you don't want satellite, which my landlord will not allow, b/c of the necessary holes in the side of the house. read more