I'll start this review by stating I'm a long time customer & haven't had to call very often over the many years that I've had the service. Long story short, the cable/power clicked off unexpectedly on my bedroom TV last night. Tech Suppirt was useless in troubleshooting & resolving the problem. A Supervisor returned the call several minutes before closing. What a waste of time all around!!! :( I called this morning (800-531-5000) & was assisted by "Matthew". After trying to resolve the problem & not being successful, he suggested an upgrade of the cable system/boxes/remote at NO charge. I have a customer protection plan that covers service calls. He was helpful in setting up an appointment for later in the week. I asked that they call if there's a cancelation & I could get an earlier appointment. He documented all of the details on the request. I felt reassured that the problem will be resolved. Hopefully, all will go well on the upcoming service appointment & I won't have to call Direct TV for a very long time. :) read more

I don't usually write reviews like this, but DIRECTV has earned it. Hands down the worst company I've dealt with. I've now wasted TWO full days waiting on a technician who never showed up, and no call, no update, nothing. Just complete disregard for my time. On top of that, their customer service is an absolute nightmare. Endless transfers, zero accountability, and no one seems to have any idea what's going on. It's frustrating, exhausting, and honestly unbelievable that a company can operate this way. When you do actually speak to a person, they are condescending and rude! At this point, I wouldn't recommend DirecTV to anyone. Save yourself the time, money, and stress.. go literally anywhere else. read more

Re: DirectTV; DirectTV.com; 877-895-9291 On January 5, 2026, I called DirectTV to make a one-time ATM/debit card payment for Bruce J. Brickman's subscription. I emphasized it was one time only. On 01/16/2026, DirectTV debited my account for $120 fraudulently. I called Fidelity Investments to dispute the charge and had to cancel my card and wait for a new one. I called DirectTV and complained about the additional charge to my card. They said the 1st rep SHOULD HAVE TOLD ME that unless Brickman supplied them with a credit card, they would continue to attach my card for auto payment every month! I asked them to bump my recorded calls to a supervisor to hear that my card should have only been used ONCE. I asked if they would reimburse me with a check as they couldn't credit the card I used on 1/5/2026 as it had been canceled. They couldn't send me a check. The dispute takes 10 business days. Thankfully, the $120 was pending, and because I canceled it, the new charge ended up not going through, and my account is restored. Thanks for listening to this complaint about the 1/5/2026 DirectTV rep. read more

I never write reviews, but I couldn't hold this one. I've been having connection issues since mid April and the nearest appointment for a service technician was May 18 2026. I lost all connection and have no service on any of my tv's on a Saturday morning May 09 2026. I called for an emergency service request and was told several times DirecTV doesn't provide After Hours service anymore and I could get service Monday 11 2026. If I can now get it repaired in 2 days why did I have wait a month prior to the emergency issue. For a nationwide company to not offer service after hours service and have customers go days without service to prevent paying technicians overtime is very disappointing and is no longer worth the money to watch DirecTV. read more

I'm a big Warrior fan! Without notice my DIRECTV blocked me from yesterdays game (4/15)tomorrows game (4/17) after several attempts with AI I was finally able to talk with a representative, she informed me that this is an NBA decision & I would have to make arrangements with Amazon prime in order to watch the games. This is unacceptable! I don't want Amazon prime or any other company billing. Ive been a loyal customer of DIRECTV for maybe 20 years & this is how I'm treated? I pay $220 a month for this? It's no wonder why people are canceling DIRECTV! DIRECTV AI is as useless as well as frustrating ! I don't want to speak to a robot. After numerous attempts to talk with a real person I still haven't got satisfactory results or answers. I'm getting to the point of canceling DIRECTV & moving on, (Amazon prime)? I always thought DIRECTV was working for me, big mistake on my part . Everyone knows you DON'T mess with someone's sports pastime. Just look at the Yelp reviews on DIRECTV, that alone speaks volumes! Not so good read more

I was sent on military orders to a new location, equipment turned in and house sold. Autopay charged me for the next 4 years until my card expired without my knowledge. My card finally expired and I have a $305 bill that has been sent to collections. Call after call from collections. No response to my formal dispute for reimbursement. $4500 paid when I didn't even live in the same state. At this point I want collection calls to stop and the $305 charge to be rightfully reversed. I wish there were ethical companies that cared about customers as opposed to their bottom line greed. Office of the director tv president has "ceased communications" read more

Impossible to get someone on the phone, and when I finally did I was hung up on because my question was perhaps too confusing.

Worst customer service ever! After my bill increased yet again, I called immediately & was given an option of changing the package and given a credit for 1year. Charge would be effective immediately. While the channel changes took effect immediately, I was still charged the full amount even though I was assured by the "customer retention rep" that the amount would be the prorated amount. Talked to yet 2 more representatives and was told, "sorry it won't change until the "next" billing cycle" In the meantime, I am paying for channels that I no longer have. read more

We have been with Directv almost from the time they started out & several moves within our state. This time we have wireless & it works sporadically if we're lucky. Scheduling service is a nightmare. They have call centers where they can pay the least & most often you can't understand what they are saying to you. Obviously English is NOT the 1st language spoken in these locations. Miscommunication is the outcome of most of what we get & yes, they go on & on with what is Obviously a script because they won't let you explain the problem & reason why you are calling. Asking for a supervisor does not good because you get more of the same & NOTHING is resolved. We lost service a few days ago (not the first time) & called. They try to save themselves $ by trying to resolve the issues with the customer doing the servicing themselves. Most times it doesn't resolve the issues. Then you Schedule an appointment (always a few days out & they never offer to credit your account for the days you are left without service or the inconvenience), suddenly we have service again but only for an hour or so & you call to let them know. They said, "ok, so we will keep it (we assumed, the original appointment, now a day away) & you call us & let us know if you still need the service appointment." They never mentioned they would reschedule for another day they just assume you can read their minds as they really don't understand what is being said in the first place. So, service goes back out at least4 times in the next several hours , then suddenly cones back on. Anyway we called as we were told to let them know that we did indeed need them to come out. We were told they canceled our appointment and someone else already had our slot. Today is Saturday and now service is scheduled for next Tuesday. If they weren't solely focused on their own profits & maybe committed to customer service so they could keep their customers, they would have their call centers closer to the US or IN the US, Miscommunication wouldn't be their biggest issue. Everyone would win in the end. It makes sense people, WAKE UP & DO WHAT IS RIGHT!!!! We are extremely unhappy with the service issues, constantly losing service & the lousy customer service, we are very seriously rethinking staying on as loyal customers of 30+ years. They don't give an inch nor do they offer any reasonable solutions. If you want even a credit for your inconvenience & loss of services, you have to argue, negotiate & practically beg to get one. They offered a measly $20+. We had innocently assumed we would have service tomorrow for Super Bowl (SILLY US) and invited friends and family over, bought food & supplies & we MIGHT OR MIGHT NOT HAVE SERVICE TOMORROW!!! They may show up on Tuesday & find their equipment waiting for them outside. read more

Directv is the absolute worst provider in the world. Our unit was faulty; I installed a new unit. Now every app I had previously requires a sign in and there is no instructions what to do that are intelligible. I spent 1 hour to get the new connection and remote to work; next I have spent another hour with a Directv technician who cannot get the apps to work. For instance, I have subscribed to Amazon Prime for many years. It works on my tv with the old equipment, but not with the new HDMI connection. So please subscribe to Directv if you want to spend a lot of time an not get anywhere. Directv sucks. (They do have a way for you to pay twice for what you are already paying for.) read more

Installer was unable to get the service connected but left behind a big pile of E-Waste his testing equipment, several remotes, cables and connectors, etc. and never came back to get it. Now we get to drive 15 miles to recycle their crap. read more

We ordered Direct tv having been told one price. The day after it was installed which took them three weeks to do, we got a email charging us almost double. We cancelled services instantly. We were promised a refund since we had opted to prepay to get a cheaper price. That was three months ago. After four more conversations and more empty promises we were told today the refund has been denied an our account closed. We will not be getting a refund at all. They won't give an actual answer to why it's been denied. Won't ever use them again! Stay away! Wish I could give them less than one star. That's more then they deserve. read more

Seriously, things have sucked since AT&T got Direct TV. The TV service has gone downhill, but the price keeps going up. Anything AT&T gets involved with seems to fail. read more

Direct tv is the worst cable service provider. They blamed the PAC12 when they were the only provider that would not carry PAC12 network. Now they blame Disney for not carrying ABC and ESPN. We all know who the real bad guy is...it is Direct TV. Time to move on to better service. The search is on.... read more

we've been out of Disney channels and am unable to get a credit or answers. Equipment is not been working properly since last weeks update.

This service is the worst!! I have 2 more months until I can get rid of it! They have overseas "customer service " and when I ask for help, they literally will respond with..." thank you, is there anything else you need?" I'm like.... No, can you just help me with the problem I asked about??? read more

It is horrible, We called to get sports channels to watch baseball and the lady told us we got every channel related to sports with a new package but come to find out she lied so the next person we called to see what was happening was a total jerk so on our 3rd try we got someone nice. they just try and scam you out of your money. read more

Had a problem setting up a wireless mini. They could not resolve the problem troubleshooting over the phone. They said it had to be done with a service call. There would be no charge since I was paying for the protection package that I never authorized. The earliest appointment would be 7 days away on Saturday, a four hour window between noon and four pm. The service tech didn't show up so I called to inquire and was told that I would have to reschedule since I was going out on Sat. evening. I asked that since they didn't show for a service that I was paying for that they make my new appoint ment a priority. Response, "sorry it will be another week for the next available appointment". After a little push back the agent agreed that she would try to escalate the matter and that she would speak to her supervisor and that I would hear back within the hour. No return call Sat. Night. New call Sun. morning, I'm informed I have a pending appointment a week from today. So much for paying Directv for a Protection Package. And, the saga goes on. read more

DIRECTV - Television Service Providers Near Me

Earlier this morning, I had to call AT&T to cancel the subscription to DirecTV. We have been their customer for many years. At first, the service was decent, but when they merged with AT&T several years ago, the quality of the service was gradually heading south. Almost everyday we were having issues - screen was freezing while watching any program, and we have to reboot. Once the reboot was done, we could not get back to the original program. This morning at about 6 AM, my husband had to reboot three times. Enough is enough! We're frustrated and to have lousy service this morning was the last straw. It's not worth the time to constantly reboot and to pay $210.00 a month for terrible service. Bye Felisha. You will hereby be terminated on August 12, 2020. Consider it a divorce as Arnold Schwarzenegger would say. read more

When my husband and I had DirecTV and ATT Uverse Internet, we were happy and content although we had another choice in provider at the time. The loyalty department got us a really good deal off contract. About $140ish or so compared to over $220 we had been paying off contract. And then it went way up again, no notice from them. Rewinding to August 2021 when we tried to call and cancel the service because we could not have dish in our new apartment, they yanked us around and transferred us to many different departments. And they charged us for a month and a half service , almost $300 something dollars which did not get refunded even though we sent in the equipment. They make it easy to sign up and so forth in store but when it comes to cancelling and what have you, good luck. Uncapped Internet was nice bundled on the same bill with DTV but promised channels in the bundle went away mysteriously. Thank goodness we broke free from this company for phone, TV and Internet. Comcast has served us wonderful ever since the installation read more

I've been with Direct TV for 10 years. Tech support is ATROCIOUS!!! . Three weeks ago I had to get a new DVR. I'm still not getting my Demand channels. No one seems to know how to fix this! Please be award, Direct TV is pricey and customer service SUCK! read more

I like the channels but it took 3 hours to set my mom's box. That is absolutely ridiculous! She never could have done it by herself.

We had been DirecTV customers for years back in Ohio. I wasnt happy with the value and their games but nevertheless was inquiring about setting up an account here in San Francisco. Nope, too many games to set up a second home and we learned to stream. Yippee and discontinued DirecTV. Streaming even with internet costs is a much better value. Fast forward 9 years. Our condo neighbor in our six unit building had DirecTV. He moved 4 years ago. Noone wants the service. We wanted to take down the dish, patch the holes, and get rid of the coax cable attached to a pg&e light pole. Pg&e won't do it. Logically it is DirecTV responsibility. But directv wont do it unless you have an active account. Seems when you get DirecTV, you become the owner of the dish, the receiver and the cable way up the pG&e pole. We could take down the dish but what about that chord way up the light pole? You want it down, then you pay someone that owns a bucket truck. You dont have an active account then you are S.O.L. We worked our way up three supervisors, all reading from a script. I can be in the middle of nowhere and I WILL NEVER GET DIRECTV AGAIN. It is a total waste of money for unreliable and expensive service. All they want is your money. And they seem to want me to shimmy up a pg&e pole. Customer service??? They dont care about me. Never did. Best thing I did was cut the chord. And since directv is hooked up with AT&T, I will pass on AT&T as well. read more

We ordered direct tv yesterday after a wonderful sales person assured me that the services I wanted were available. The installer spent 4 hours in our house yesterday connecting 4 TVs after attaching the dish to the side of our house. When I asked him to show me how to use the voice activated remote he said they did not offer that service. LIE # 1. When I asked him to show me the channel that my husband needed for his woodworking hobby, he said, we do not offer that! LIE # 2. When I asked what channel my DIY was on he said not in your package. LIE #3. Had it disconnected 3 hours after install and now have to wait 3 weeks to get mailing label to return equipment! Don't do it!!!! 0 stars! read more

I don't think it's cool that DIRECTV makes the customer take the satellite dish off the house and have to disassemble it to recycle the dish. I actually cut my finger doing it and that's not good customer service. You guys put the antenna on the house, you guys should come and take it away. It should not be the female homeowner who has an elderly husband and who cannot or should not climb up onto the roof. It is a safety issue and should be a moral issue for for Direct TV. read more

DIRECTV - Television Service Providers Near Me

Would give less if I could Ugh!!! 40 minutes on the phone with Direct TV (they have been trying to get us back for over a year) I told them I wished to speak with a loyalty specialist, the guy, with a deep accent let me know he's with the win back. Best price he says for the package I had is 179. I said you've lost your mind, well then he'll throw in the nfl package, I said no thanks, let me talk to someone who has been calling me. Then he went down to 101. I said I wish to speak to the loyalty dept. he said they can't help. Then offered 100.00 gift card, and then 100.00 credit, when the supposed loyalty gets on in a three way just to let me know he can't do anymore than the first guy, I said great I'll call Dish. But btw don't tell me your best price then go down by 80.00 with gifts! read more

I am unhappy with Directv and AT&T...the constant uptick in the monthly bill is distressing. Directv's unappealing practice of placating customers with un fulfilling short-term incentives is distasteful, undesirable and displeasing. Frankly, it appears that Directv does not value its customer base as much as it does profit and customers are being taken advantage of by a company driven more by profits than customer satisfaction. The Loyalty Department is not very Loyal... Directv Please Note Consumers Have Options!! read more

I want to thank "Debbie " for her patience,professionalism & charming personality. Debbie is an impressive representative , DIRECTV is fortunate to have an employee of this high of caliber. She explained everything to me in a way an old man like me would understand. I have DIRECTV back on my iPad with the latest version. Debbie made a frustrating situation into pleasant conversation. Debbie should be commended read more

They are the worst you will ever find. They sent me to collections because of a $140 outstanding balance. I have no debts and I have the resources to pay my bills on time, in this case the bill was not paid because Direct TV sent it to the wrong address. I could get hold of a manager who apologized and told me that they were going to contact the credit bureaus so that all negative records related to Direct TV are removed from my credit. It's been over a year since I talked to the manager and still my credit report is being affected by Direct TV's mistakes. read more

DirecTV's customer service is horrible! I was on a call with them for over 1 1/2 hours. When the 3rd representative finally got on the line he disconnected me within 10 seconds of the call. Hey DirecTV, I want my hour and a half back! I cannot wait for the day I can pull the plug on them forever. If a zero rating was an option it would be what I give them. Best thing you can do is NOT use DirecTV. read more

We lost our tv streaming service on 6/27/2023 as a result of a bad lightening storm I called the next day and scheduled an appointment for 2 days later. I scheduled the appointment for between the hours of 4 and 6pm I never received a phone call in regard to an appointment time change but guess what they showed up at 1pm. Now they are saying the earliest I can get in is on the 3rd of July. All they can say it that they are sorry for the inconvenience and not much else they can do. I feel that it is bad customer service on their end when they never notified me of the change. I received a phone call the day before but no message left about the change in appointment. The technician replied I tried to call but never left a message regarding being at my home 3 hours early. I feel that they do not treat their customers ( especially ones who have been long term loyal customers) very well. All I am hearing is we are sorry, It is not the point of going without TV, it is the point of how they treat their customers when they made the mistake, We have been loyal customers for close to 20 years and this is how they treat loyalty. Find a company who will treat you with the respect you deserve. read more

Direct Tv service is the worst, I could not get it to wok and asked for a tech to be sent and said I would pay, Instead they had me work on it with one of their operator's and a half hour later it was still not solved. And they repeated they had no tech to send to my home. They purposely keep you on the telephone as long as they can because I think somehow the person you are speaking to gets paid for doing it, in my opinion. Just horribly frustrating. read more

Directv/At&T are corporate greed monsters. After 20 years I decided to switch providers. They want 180 bucks to CANCEL after me spending 40,000 over 20 years with them. And they want their equipment back. Crooks. Switching my family plan cell phone at the same time, I am so done with both companies. read more

Worst company ever. Most unprofessional service ever. They basically hold you hostage by monopolizing the market and then not showing up to fix issues. How many times can you be stood up by these idiots??? Next is my plans to ensure Costco dumps them. Next time I see them in Costco I'll scream BS!!!! read more

If I can give a zero, I would!! We stayed with Directv after AT&T took over even the reviews are so bad because we like the NFL Sunday Ticket option. After auto renewed every year this year we got upgraded to the Max with r tea cost without our approval. I was upset so I contacted them and I thought it got straight out. Then when we are ready to watch the program hit completely cancelled. After holding 30 plus minutes we were told they restart us, no apology no explanation. This happened half an hour ago and I bet we get charged again but we are still sitting here waiting to NFL Sunday ticket to show on our screen. What a lousy service Update: Although our local NBC and CBS are black out because the greed of big media company Netstar and AT &T directv contract dispute, I like to commend to the people at Direct on the end of the phone lines to show their sympathy and understanding. They are just employees and I know they are yelled at by the frustrating customers even it is not their fault. And for Directv, this time they stepped up issuing credits, providing free antenna for device and the wait time for people have this issue was amazingly short. For all of the above I would add one star to this review. read more

WOW .... I have never had an interaction like I just had with Gabriel, the "Lead Supervisor on the floor" ... unbelievable terrible customer service ... he needs to be fired ... he kept talking and talking and was rude ... he raised his voice at me as he hung up !!!! So disappointed that DIRECTV was so great for so many years and now it sucks under AT&T !!! #byedirectv read more

We were once customers at our second home in a rural mountain area. We signed up for DirectTV/at&t and not soon after, the problems began. We had service and billing issues for which we could not get any meaningful support from customer service, on the few occasions where the phone was actually picked up. We cancelled the service. Since, we have been using hulu, Roku, etc., which my wife finds unsatisfactory and wants to return to traditional cable/satellite service. Recently, we have been receiving mail and phone solicitations from DirectTV/at&t "inviting" us back with great promotions [great from their perspective]. After 60+ minutes on the phone over the past two days, I finally was able to order service and get installation scheduled or this Sunday. I was receiving emails and text messages from at&t welcoming me back as a customer. Then, the DirectTV shoe dropped! Customer service called me back to advise me that I needed to furnish my Social Security Number in order for them to process my account. This, after they already scheduled my installation, established my on-line account, etc. I do not and will not furnish my SSN. Many large corporations have already demonstrated they cannot protect it. When I refused the agent even noted that it wasn't present on my last account, validating my position. Interestingly, she then went on to tell me that I had to call some three letter credit company to have a credit freeze lifted before they would extend credit. My immediate response was that we both knew they could pull credit without a SSN, which is exactly what she did or as she claimed, tried to do. I asked to escalate to a supervisor. Instead, she came back on the line and basically advised her supervisor agreed with her. She terminated my order and new account. Beware! read more

It doesn't work. My friend signed for streaming and cannot login. 2 hours on the phone and only have frustration to show for it

I was a DTV subscriber since 2010 and cancelled because it SUCKS. I called to ask why my 1080 has turned into 480 and their response is that my internet is too slow.....WTF! I had 1080 2weeks ago and I have internet with ATT your parent company. I would have called earlier but I don't have 2 hours of my life i will never get back every time something goes wrong. My initial call was to bring my bill down from $120 to $50. I played their game every time they raised by bill for at least 5 years. This time they offered me a $17 discount. HELL NO! I finally got fed up. After 90 mins on the phone i cancelled it. 2 hours later they call me back offer me a $300 visa gift card for my time and trouble and $50 a month subscription with contact of course. I said no thanks. i was strong and didn't bite the bait. I have slingtv for $25 a month and it works great even with the sucky ATT internet that I am going to cancel because the tech never showed or called to install the fiber. ATT sucks the worst part is that i am a shareholder. No wonder there stock is down. It's time to dump the stock read more

LIARS LIARS LIARS LIARS LIARS LIARS LIARS A company doesn't get so many consistent one-star reviews for good service. If anyone is considering using their services, hopefully, these consistent negative reviews will help you make a decision to pick another vendor. LIARS LIARS LIARS LIARS LIARS LIARS LIARS Q - What happens AT&T when you outsource and off-shore your customer service department? A - You get a lot of pissed off customers that will flock to your competitors. I am now one of them. Despicable treatment by a group of totally untrained, uneducated, incompetent L I A R S First call 10/17 - This is where I lost 51 minutes of my life trying to explain an issue to their incoherent representatives. First Eileen who was totally useless. Then her 'supervisor', Jasmine who guaranteed me I would receive an email from someone on their tech team within 72 hours, Ticket #1-236907879796R2. It sounded far-fetched, but I gave her the benefit of the doubt. 10/24 - As anticipated, no response. Called again and spoke with Sierra who again, was of no use. I asked to AGAIN speak with a supervisor. After waiting for 1 hour 27 minutes (stupid me) with her coming back on the line every so often to assure me that the supervisor was coming, she disconnected the call. I guess that was her way of letting me know that a supervisor wouldn't be coming after all. Right back at you AT&T/DirectTV. Tomorrow, it's my turn and I will be one to hit the disconnect button and terminate your services. read more