Janie is a sweetheart and quickly helped me with restoring access to my phone. Great service all around.

Verizon's CS and Verizon's Victra sales is aa total SCAM. Their CS and AI BS is a total joke! I was sold by a Victra Verizon store for a business account that shouldn't have been, wasn't legal to be created, and have spent at least 20 hours of phone calls and multiple in-person visits to stores, but still see the BS of their standard protical and AI BS taking me in circles. What one Verizon Virizon sales person sold me on and was cancelled less than 48 hours later, I've had my services locked twice and pathetic help with both their tier-one and tier-two customer service. In Short, their signal might be strong, but their service is a SCAM! read more

I live much closer to the Verizon store on Van Ness, but all of my experiences there have been poor (granted, this was a few years ago, so the management/staff may have changed). My previous experiences in Verizon stores in other states were equally dismal. However, every experience in this Verizon store on Market street has been positive. These folks are always friendly and competent, and they are real people, so much that they share the same frustrations with customer service that customers do. And because of this, they work hard to help the customer get what they need done. I strongly recommend to anyone who needs in-person help to come here. I have many frustrations with Verizon (service, policies, prices), but the in-person service here has always been a positive. read more

The only reason I'm giving Verizon two stars is because, so far, my phone service hasn't experienced any issues. There is not enough space on this review to explain what my weekend has been like thanks to Verizon. All I will say is that I will be cancelling my home Internet service within the allowed 30 day grace period, but I will probably still have to pay for the "perk that I accepted which was billed at the full cost as opposed to the promotional price I was promised. The screenshots should tell most of the rest of the story about the time I gave wasted trying to resolve my account and billing issues. What the screenshots don't show is that I also spent at least two and a half hours over the course of three visits in two days at the Verizon store ALSO attempting to resolve my billing and account issues. The last screenshot shows a 7.5 hour hold time. By hour one, I figured that no one was coming back, so I intentionally went about my day with a goal of trying to stay on hold for 8 hours. The call was finally disconnected after more than 7.5 hours. Draw your own conclusions... Good luck! read more

My husband has been on hospice for many months . Customer for over 22 years . As my husband worsened , I was told I was stuck in a computer glitch . Resulted in my loss of service . Couldn't even call customer service .... No connection no answer must have been interrupted 3-4 times . Still trying to resolve this issue .... Verizon Cares alright actually begged to stop it . Only days in between .... Not one person contact me lifted a finger ..... my husband died 8-28-26 . Still trying to get an explanation or speak with some one to explain how my account was zero in July and now over 300 ???? I am leaving Verizon . Verizon shut my phone on purpose 3-4 times that month ....... Not getting another penny read more

1-Star Review - Extremely Disappointed With Verizon Wireless My experience with Verizon Wireless has been absolutely horrible, and I feel their process is misleading and unfair to customers. I applied online for a phone line and was led through the process of making a payment. After Verizon took my money, I was then asked to provide additional identity verification information, including personal documentation and bank statements. After I completed the requested verification, I was ultimately told that I was not approved. The biggest issue is that Verizon took my money before completing the approval process. Now, instead of being able to take that money and use it with another phone provider, I'm being told that I have to wait five to seven business days to receive my money back. I provided the information they requested, verified my identity, and did everything I was asked to do, yet I still wasn't able to get the phone I had already paid for. To make matters worse, I wasn't given a clear explanation as to why I was denied or why this happened after my payment had already been processed. In my opinion, any company should complete the approval and verification process before taking a customer's money. Customers should not have their funds tied up for days because a company decided to verify eligibility after accepting payment. On top of that, trying to get help from Verizon has been extremely frustrating. Nobody seems to be able to provide a clear answer or actually resolve the issue. I strongly recommend that people think twice before applying online with Verizon. My experience has been extremely disappointing, and I believe Verizon needs to seriously reconsider how it handles its online approval, verification, and payment process. Customers deserve transparency, clear communication, and a fair process--not to have their money taken first and then be left waiting for a refund after being denied. read more

So I'm on a pre-paid phone service through Walmart. I couldn't redo my phone cause my family is first. Verizon charged me another month on top of just getting my phone back on. I wanted to give them another shot and just like when I was with them they just want to screw everyone for more money. Good for you guys and like me I hope your customers can see the negative feeds you guys produce and leave you. And this will be screen shouted so if you find a way to delete it like my last, I'll have more for your people.​ read more

There has rarely if ever been a telephone provider as disorganized and incompetent as Verizon. There is nothing they have ever helped me with that wasn't like pulling teeth. They are incapable of performing the simplest standard tasks (like taking a payment or setting up automated billing) without multiple transfers to multiple persons in multiple departments -- replete with (apparently) erroneous transfers, "accidental" hangups, and the like. If you are a masochist who loves spending hours frustrated on the telephone with exceptionally poorly trained people, then by all means sign up with Verizon. read more

Don't get Verizon during Covid-19. Customer service is has been horrible!! I had switched to Verizon from T-Mobile thinking I would get better coverage and better customer service. That turned out to be a big mistake. I switched back to T-Mobile. It costs much less and I was actually getting better coverage with T-Mobile. I don't know if I am more angry about paying much more or getting terrible customer service! read more

I was on the payment plan to pay $90 by Thursday and they shut off my phone. It is ridiculous

I wish I would've seen everyone else's reactions testimonials before I tried to order internet from Verizon. I ordered internet through Verizon. They gave me a connection date for three or four days out and then they don't show up no call nothing and then I called to cancel and they hang up on me and I don't even know if the cancellation is canceled. read more

Alex, thank you so much for your help today. I had just came from the Apple Store, was tired from the wait and disappointed with their customer service. Even with my tired mumbling, you understood what I needed and was able to help me. Thanks again. read more

Store manager Ezekiel is very competent and efficient. Managing multiple calls and clients at the same time, very pleasant to talk to as well. Definitely trouble shoot any issues you have with Verizon corporate with this guy. Don't expect help for third party Verizon carriers or Verizon prepaid. Need to go through separate channels for that. read more

After Cancelling my services over the phone and making a final payment over $900 in December, I received a bill in April of $150 for continuing services on the account. When I called over this, they were not accommodating in any way for the fact that services continued after my request to cancel and close this account. read more

Verizon has been clutch in recent years and today was no exception. Huge shoutout to Samantha for helping us get back online when a different telco decided to provide some Monday morning excitement for our IT team. She displayed true problem solving ethos and navigated some procedural complications with ease. read more

All Great! The manager runs the busy place very well, very kind to older people and others needing help. A very calm place. Janney was the perfect agent and set me up with a new phone efficiently. She was very very patient! Definitely use this store. read more

I recently had "one of those" experiences where I couldn't get anything to go right. My phone had died (bricked) over the weekend and I wanted a specific model (what?! :D) that had to be shipped. When it arrived I went about setting it up, but it kept insisting I use a code sent to my old (dead) phone to activate it. When I sought tech support online, I was told to sign in, which required a code be sent to my (dead) phone. Definitely something Verizon needs to work out (email, anyone?). Instead, I went to the Verizon store at 768 Market Street and spoke with Daniela, who was INCREDIBLY helpful. She knew exactly what to do to solve my problem, while also maintaining a perfectly professional demeanor even though I know I was probably being a total weirdo about my phone frustrations, followed by my overly effusive appreciation at having my (new) phone restored. Thank you, Daniela! read more

After weeks of frustration trying to resolve unexplained charges of hundreds of dollars above my agreed-upon monthly rate, with no resolution from Verizon's phone and chat support teams (after more than 15 hours on the phone), I visited my local Verizon Flagship Store. Ezekiel (Zac), the store manager, was exceptional. He resolved my billing issue with patience, understanding, and genuine competence, accomplishing in one visit what weeks of calls and chats could not. I am deeply grateful for his help and wanted to make sure his outstanding customer service is recognized. read more

I was a customer for 25 years. They kept increasing the cost Until it was unreasonable. I Canceled my service and they cut it off on 10/14/25. They refuse to prorate and are charging me for the full month of October. No wonder people are leaving Verizon in droves. I am now getting better service in 2 homes with frontier and T-Mobile for less than half of what I was paying Verizon. read more

I have serious beef with the manager on duty at this location on the late afternoon of Friday, August 1. Verizon customer service as a company is famously bad but this man truly does not give a blank. I brought in a phone to trade in during a big promotion, heavily advertised on TV. They gave me no choice but to have the phone delivered through Asurion, their insurance company, and told me I had to exchange the old one in store. I selected this as closest and indicated that online. When the Asurion guy came with the new phone he told me just to follow the script on the phone, but no one mentioned that I had to disable the FindMy app on the old one first, restoring the phone to factory settings wouldn't do that. So I walk into the store and eventually the manager sees me and disappears for a bit and then comes back to tell me he can't take the exchange because of the Find My app and shows me how to tell it was still there. I ask why the Asurion guy didn't mention it, he says they're not Asurion. He says maybe Apple can help me and says well the good news is, you still have 29 days to return it. Three major problems. First, I could have easily fixed it right there using the store's WiFi, as he either did or should have known. I went home and figured it out myself, it wasn't that hard, but you would think he would have tried to help me with it instead of forcing another trip. Second, he didn't mention that the online process was completely wrong and I couldn't return it in store, I had to take it to a UPS store. I found this out only after I went back and a nice smart young kid told me they'd seen this problem with this promotion and sent me an email with a QR code. I asked why the manager didn't say anything when I was there the first time, he didn't know, clearly the manager didn't check and didn't care. Third, the likely reason the manager didn't even try to help me was that he was completely distracted by one of his employees, a young woman, whose principal task for the day appears to have been to go to SuperDuper across the street and buy dinner for everyone. For 15 straight minutes she tracked down every employee to tell them she had bought french fries, she really wanted everyone to know about those fries. Then she sat down at a customer seat and proceeded to eat bags of french fries while chattering constantly about french fries and her personal issues. When it was my time to talk to the manager, after sitting next to her smelling her and listening to her babble about french fries, she interrupted me to tell the manager a) that her personal problem was fixed, b) to make sure he knew that she had bought french fries, and 3) to thank him for being her daddy (that's exactly what she said, he seemed confused by that). Incompetent, unprofessional, uncaring, unhelpful management. read more

Very friendly, helpful and patient staff. They quickly helped me with solving a billing problem of my own creation. Much appreciated.

People here are useless. Especially the store manager today, Ferdinand Arellano. They didn't resolve my issue and were insulting in their behavior and actions (I had an appointment and Mr. Arellano didn't bother to meet with me for nearly an hour). Verizon customer service is the worst. read more

I purchased a phone cover and it never came. I texted several times. They kept me on the phone for hours each time, repeatedly making me repeat information over and over. At one point they told me the phone cover was delivered and I was wrong. I finally called, and after two transfers and another hour I got a refund. Or I hope it comes. I will never buy anything from Verizon ever again!!! Wow!! read more

Service is bad and they give you contradicting information over the phone and in person. Just buying a phone is complicated

Was waited on by Brandon and he made our upgrade experience exceptionally easy . We are 83 and 77 and and had a lot of questions and concerns which he handled with patience. He made our dreaded experience delightful! Don't hesitate to ask for Brandon! read more

Now a public letter to Verizon. Everything else has failed! I have called, texted, and even spoke to an employee. This phone is junk. I wouldn't be so rude, but it has taken months to correct this problem. All I want is a new phone and a refund for the months of being stuck with a non-working phone. I hope you can expedite this as you're already threatening me with fines and shut off. I am waiting for your response. Mark Dunlop read more

A lengthy phone conversation and chat, to transfer service from an old phone to our new one, resulted in my phone service being shut down, and the Verizon staff could not fix what they had done. They refused to take any responsibility for their actions and did not care that I did not have a functioning phone. I had to go to a store the next day, missing 2 hours of work, to get my service restored. read more

I was a loyal Verizon customer for many many years, and this is how they treat their valued customers: I have a disconnected account so I had to re-register for this post. I left Verizon about a year ago for Mint (same exact service for a fraction of the price). I then found out that Verizon continually charged me for ~7 months after discontinuing my service. It took me about 2 months of terrible customer service calls to convince them of their mistake. Why 2 months? Well the recorded conversation of me cancelling was not enough, or the fact that the device they were charging me for did not use any data during that time. They said I was at fault for not noticing that they were charging me during all that time. As frustrating as that logic is, they finally decided to refund me, which I made sure they verified this refund with an email stating all the facts. Then the refund never came. This led to another yet another ~month of dealing with customer service (who was always someone outside the US so they could save money and pay less). They claim they never sent any email and don't have access to any notes/emails that they send?? So I took time off from work to go to a physical a store to get the email verified and posted on my account. They now acknowledge that the email and refund was valid and that the refund would hit my account within 3-4 hours (again I have email evidence of this claim). Here we are 3 weeks after this lie, I have still not received my refund and Verizon refuses to do anything about it. They say they sent the money and it is the banks fault, but the bank says no such refund has even been posted/submitted. After 4 months of lies, I am now starting legal proceedings as Verizon has demonstrated they are willing to bully and lie to their customers because they have the time and money to do so. I will never go back to Verizon and my new mission is to tell my story to everyone as a warning. DO NOT use Verizon, after telling my story to others, it seems to be very common theme. Use any other provider, they have the same service at a FRACTION of the price. read more

Be careful with this company. They will lock your phone when you close your account, so you cannot use it for any other service. Gave us the run around, and got nowhere. Shady business, avoid at all costs. I've had T Mobile for 15 years and never had any issues like I've had with them. The phone was 5 years old and paid off years ago. They are supposed to be unlocked after 60 days of purchase. Bad business!!!! read more

I upgraded my phone today at the 768 Market St. SF location and I appreciate the best customer service. I was clueless with the process. But with the care and patience from Ben and Brandon, my experience was very easy and pleasant. Thank you, guys. read more

Online Verizon Experience has us switching services! Dont go with them T-Mobile is much better! Verizon, I expected better. As a loyal customer who pays on time every month via autopay, I'm shocked at how poorly I was treated. When my phone broke, I thought I could simply switch the SIM card to a new one. Instead, Verizon assumed my phone was stolen and shut off my service, leaving me without phone access for three days. I spent hours on the phone trying to resolve the issue, only to be disconnected twice by customer service agents who told me to "hold the line." The worst part? I had to send in a photo of myself and my ID just to prove I wasn't a thief. I've never felt so disrespected by a company in my life. The entire experience was beyond frustrating--it was maddening. It felt like I lost a year of my life dealing with this unnecessary stress. Everytime I call Verizon, they ask if they can use my voice as a reference for security, and I always say yes. Yet, despite all of this, they still made me send in a photo of myself and my ID to prove my phone wasn't stolen. I spent hours on the phone trying to resolve the issue, only to be disconnected twice by customer service agents who told me to "hold the line." If this is how Verizon treats paying customers, I seriously don't know why I bother staying with them. read more

I considered switching to Verizon, but when I visited the store, the staff was unfriendly and unwelcoming, making me feel like a bother. Definitely not the customer service I expect from a phone carrier. read more

I'm a recent transaction, we were promised one thing, and delivered another. We live 90 miles away from this store and attempts to call this store have ended in frustration, as the number rings to Verizon Customer Service; whom claim they cannot assist with the issue. The store was very helpful during the sale, on premise, however we are now left hanging. If Jahkari, or the store manager are able to access this review, please contact us as soon as possible. So disappointed. read more

It took 15 mins to get my new 5g hotspot hub, from the phone call to going into the store (30mins). Astonishing service and customer support by Paul. Countless screaming with ATT and TMobile was making my head pop. I came in here and felt as if I was going to the grocery store. Such ease such bliss. read more

Verizon - Mobile Phones Near Me - San Francisco, California

This review is about Verizon in general, not any particular store. After over 20 years with 2 lines with Verizon, I was told today that I would not be able to get any coverage in Mexico (via TravelPass) unless I upgraded my account to the latest 5G, expensive plan. I've obtained the foreign coverage every year (at $5 per day) with no issues. Treating a customer in this way is OUTRAGEOUS. They obviously only want to force people into expensive plans. Goodbye, Verizon. read more

This is the worst store I'd ever been to. The experience is so bad I'm switching carriers. Do yourself a favor and just don't even go in here. Unbelievable how bad the employees at this store are. read more

This phone store is the worst of the worst. I came in for service and they put me on the phone with customer service. I spent almost 45 minutes dealing with a high pressure salesman trying to prevent me from disconnecting a $10 tablet that I don't even own anymore. The manager of the store said that's the telephone support, we provide good service in the store. read more

This is a story about the helpful staff in the Market Street store. Earlier this week, my old phone broke. Seeking a replacement, I walked to the Verizon store to examine my options. Kevin helped me replace my beloved (and broken) iPhone 7. I needed to upgrade, but also wanted a phone with a small size. He assured me that the compact SE would meet my requirements and deliver a massive upgrade from the 7. He was right. Here's the kicker: During the checkout process, Kevin also found a promotion so the phone ended up costing wayyyy under $200! WOW! I would not have sourced the phone or the deal without Kevin's help. read more

I was in dire need of a new service provider since my previous att service was not working at all . When I started my new Verizon service I explained my situation hoping that Verizon would help me . But instead of helping me in my situation Verizon partnered up with att and engaged in organized criminal activity against me involving credit card fraud . Every weekend since I got my Verizon service I had to go to the Verizon store because Verizon had illegally put a sim lock on my phone without my knowledge and the service just stops working for a day or two . During this period my stolen phone which was an att phone was used to order replace all my major credit cards including Citibank capital one and Bank of America. When I went to the banks to question why my cards were replaced without informing me I was escorted out without giving any reason. I have never experienced racism first hand like this do I was really shocked. I tried asking for help to call 911 but no staff at Bank of America helped me to even call the cops . In addition to that my Verizon service does not support calling capital one or citi bank. As a result I have not been able to report fraud at these companies. All of this credit card fraud is being conducted using my stolen iPhone 12 Pro Max which att has refused to deactivate despite me reporting the device as stolen . I had also reported the stolen device to SFPD but SFPd southern station told me that they do not have the capability to search a phone with imei. Even after I informed sfpd that I was able to locate the device using find my iPhone in iCloud sfpd refused to help me telling me that since I don't have suspect information they will not be able to help me . I am really disappointed that a leading service provider would blatantly support organized criminal activity being conducted against its customer even today. These people should go to jail for what they have done in aiding and abetting the criminals who stole my identity. read more

Verizon - Mobile Phones Near Me - San Francisco, California

Since today was Sunday I decided to go and wait at Verizon to speak to someone regarding my bill. When I went in earlier this year, the salesperson extended my services an extra year. He was attempting to help me but didn't. Today I went in and met with Nathan Sillyman. I asked him if we can go over my bill. He was able to help reduce my early cancellation fee on the services the other person did. If you want some one honest and will not oversell you, please ask for himhigh five in your level of service Nathan Sillyman. Today I came in at this location, August 17, 2019. I went to another store and they quoted me a purchase price of the new IPHONE of $1500 and a monthly for my four devices up to $205 a month. Left the store to think about it. Today I came in to pay my bill and I was helped by Toper. I mentioned to him my IPhone 6 may need a new battery. I asked the cost and it said they run about $100, I asked him what my monthly cost would be if I were to purchase the XS after he did the math, my monthly payment went up $2.34 a month. He was not pushy and very professional and knowledgeable with their products. Please ask for him when you're in this store. I can tell I will love this phone. Aloha IPhone 6 ~ hello IPhone XS. read more