11-29-23 wed 5:30 pm
switched to booste infinite using t mobile for lower price and had no strong signal. t mobile turned off my cell booster after i left. boost infinite told me t mobile was responsible for the signal booster. t mobile advised the s8gnal booster at the house was permanently turned off. i ported back to t mobile as i had no other choice. tmobile sent me a new signal booster but no return address lable in the box. t mobile 611 senr the lable to my email acct. i don't have a printer or computer. 3 reps at 611 told me they don't mail out physical address lables and some suggested asking friends if they had printers. i told 611 no one i know has or uses printers anymore. another call back to 611 (all calls recorded) and the rep sair to simply take the,older ver 1 signal booster into a t mobile store to have 5hem print the return address lable. i took the old t mobile celll spot (signal booster) to 843 mission st and meet johnathan who did not have a name tag or t mobile uniform. there was no welcome to t mobile etc. i said down waiting my turn assuming johnathan was a customer. 10 minute's later he asked for my ph# and pic id. -still no name. 10 more minuites of his silence i politely asked him for the status and he -still no taking to me he said to rep octavia bennett " we don't have printer access do me?,,octavia said "no we do not have printer access". i said that's ok i will leave it here. johnathan finally spoke up and suprisinhly said "if you leave it here i will put 8t outside and you will charged for it. i replied that was one option. octavia said i had to leave with no explanation th3n yelled "product abandonment" ""put a note on his acct" and folloed met o the door demanding i go back get the t mobile signal booster and take it with me. i hired an attorney and waited. i called t mobile corporate and 611 reps many times. octavia and johnathan never put any note on my acct including cust returned cell spot. neither wanted to work. i asked the 3rd 20 some6hong rep for her business card and she said no because she was not involved in the transaction. johnathan got me his business card without a your welcome after my thank you. octavia would not tell me her name on her name tag but instead,got me her business card and was prepared to fight if her body language was any indication. no manger there the whole time. one customer left in a hurry when octavia started screaming as did i. formal complaints to corporate and never a return call. 611 reps promised it was fixed and all my complaint info was recorded. it appears johnathan has a relative named hector who works for san francisco adult probation. if thats the case hector should talk to his brother about seeking help read more