Incompetent!!!!!!!!!!!!!!!! I was called and Sold a triple play package even though I told him we would not use the phone. He Promised and Swore up and down that it would be $40 Less per month. When I checked my bill I was astonished...it had gone up by $100!!!!!! Not down in any way. So I called to see what the craziness was about and 2 representatives and 1 hour/15 minutes later they had "fixed" it. I left feeling satisfied only to check my channel line up and see that they had left Out the only network I had asked for...HBO!!!!! read more

We came here to upgrade to X1 and they have an Apple Store/Verizon system. You "sign in" at the computer and there is someone there when you walk in helping you. They will take your equipment and hold it for you until it is your turn so you aren't forced to wait there holding heavy things. We waited about 30 seconds and were called to a station. The clerk actually came out and called us by name just like at the Apple Store. We told him what we needed and he clearly explained the differences. We were in and out within 5 minutes. We went back the next day to bring the old boxes back and it was a Saturday. We waited a little longer probably about 5 minutes instead of 30 seconds. It took about 5 minutes to return everything and be out of the store. I stood by the door and waited for my husband so I got to see staff member greet every person who came in and helped them right away. Comcast has gotten a bad rep for their customer service but you can tell they are working to improve it and doing everything at this store to make your experience positive. read more

Rude, slow, inefficient, just like the rest of Comcast service. Avoid Comcast at all costs if they have any competition in your service area. read more

worst service ever ......... company sends direct mail piece to my home with my specific address on it ....... I call, get account set up and I take time off from work to be here at scheduled time ..... tech comes out and works for 2 hours before he say "sorry - we don't service your area"....... Needless to say this company has departments and people that don't know what they are doing ...... And all the expenses for direct mail pieces, payroll to take calls and techs coming out ate passed down to their customers and senior management keeps collecting their high dollar salaries ...... and all paid for by their customers ..... RUN AND SIGN UP WITH SOME OTHER PROVIDER who knows what they are doing read more

Worst cable company, even worse than Suddenlink and that's saying something. How hard is it to hookup cable and internet? I've had them for 2 weeks already and still they have not gotten it right. I've called them more than I've called my mom. They put me on hold and then hang up. I've gone through 3 cable boxes, 2 cable modems. The technician was supposed to show last week and didn't. He finally showed up yesterday but left without activating anything. Up until today I've been courteous, calm and patient. I give up. I'll probably end up using Hulu or watch my shows online. I MISS my Directv!!! read more

I only gave two stars because their tech support is nice. Their service sucks. I was a att customer for five years and moved to an area they didn't provide. It goes down at least once a week. This blows my mind. How can a company survive like this? Oh yeah, a monopoly. read more

I am ok with the Comcast people on the 800 line (I give them a C), but hate going to the store at Voss (I give them a F), I am not sure who the manager is at this time, but the attitude, arrogance and poor customer service has not changed since last year. I have gotten better service from a Taco joint on Navigation (and the lady barely spoke english) Is there anyone at Comcast listening? Is the management looking at anything? They need to fire Michelle at this store. She was there at 8/212/2017 around 11 AM. She is tall, skinny and african american. This woman has no customer service attitude or skills. This store is a constant disappointment in the way they show customer appreciation. I am not sure why the arrogance is pervasive at this store. They need to understand what is good or better customer service. Management change is sorely needed at this store I talked to a young woman who would match Michelle's description at Taco Cabana soon after I left. The young lady at Taco Cabana was professional and competent. Funny thing is that she said she had the same problem with Michelle earlier in the day. Two woman who look the same, but such as big difference in professionalism. Comcast Management at fault for hiring and not training her! Kudos to Taco Cabana! BUT NOT COMCAST! Comcast needs to get their act together or they will go away soon. There are choices. BTW, Comcast's ads are misleading and a scam. (bait and switch) read more

Comcast customer service sucks! If you've ever called their 1800 number then you know exactly what I mean. The average call time is like an hour or something ridiculous like that and they never resolve your issue! read more

Every time you go online to chat it's always a rep by the name of Chris, no other name, always Chris. He knows nothing of their services and when I call they cannot explain the one time fees that are recurring on my bill. All I wanted was to upgrade to a better plan but the plans that I saw with my own eyes and have printed out are not showing online. I gripe about it on Twitter and someone contacted me and when I explained this very situation they never responded. I don't know why I expected anything different. I'm on a 12 month contract once it is over I'm done. So done. Crappy customer service and crappy customer service. If you're going to utilize the people of the section 8 program to answer your phones could we at least get some intellectual interns to handle your chats? Did I mention the crappy customer service? read more

Went in today and was immediately greeted with a genuine welcome. Brian got me in and out with in 10 mins ... got my internet equipment came home and plugged it in and I was good to go . Shout out to this store they don't play around . I was clear with what I wanted and Brian didn't try to sell me some stuff I didn't want OR waste my time . read more

I know Comcast gets a lot of bad reviews. My experience was quite good. The install was on time. The employee was professional and took the time to set everything up correctly. We just have Internet, but it came with free basic cable. He set it up in an office. We received reminder calls. The only reason it is not a 5 star rating is due to monthly cost of the service. read more

My cable box crapped out. Instead of venturing out to the 290 location again, I decided to give this store a chance. I prefer the ticketing system. There's no cutting or cheating. Wait your turn people. Also, there are good stores in the shopping center where it is located at. I suggest going with someone else and splitting your time at the DSW or REI, etc. If you can get Franklin, you are in luck. Great customer service. He resolved my issue and helped to find ways to lower my bill. I was his last customer at around 7:30 on a Friday. That is some dedication. All this while the customer next to me was inanely yelling at another agent! Karma is a... read more

Not sure what the bad reviews are all about! I walked in and the store seemed busy with lots of customers! An employee quickly checked me in and added my name to a list. There are large monitors with the wait list and there is a huge flat screen with a movie playing to pass the time. My name was called after about 3 mins and a nice young lady took care of me quickly. We are transferring our service to a new state. Only suggestion would be to get a bigger store with more seating as this is centrally located and everyone has to come here for cable service. In and out in no time. read more

This place is massively improved due to the millennial's. They have drain the swamp ha ha. I went to get my Comcast DVR returned I got a great deal on my basic COMCAST TV service. read more

Normally I would have my service with Direct Tv, which has great customer service, it seems like this company will nickel and dime you to death with a lot BS, so watch your bill, they're a like car salesmen, the representative that I has was incompetent and kept saying the same thing over and over, when my contract is over, Will Not Use This Company! Customer Service not about the money it's about try to keep your customer read more

Long, horrible wait times. I came to pick up a cable box for my new apartment. I have been waiting for 40 mins. All I need is the box... Nothing more!!! read more

Awesome service and I didn't have to wait that long at all. In fact, someone already served me as soon as I walked in and explained the problem I have with the digital top box. Don't know how they were doing before but right now they deserve more than 2 stars! read more

Lacey was friendly, professional and listened to my issue and resolved the issue quickly and with no pain to me. She exceeded my expectations and this was my first time in this location and I was blown away by the legendary customer service I experienced. read more

This store is the worst. An hour wait just to pick up two cable boxes. Crowded and under staffed.

I'm giving this place a 3 out of 5 stars. It's an okay Comcast Center. Nothing special. Sure, this place gets packed like nobodies business,but the employees try their best to help out everyone in a timely fashion. I wish this place had more seats due to the fact it gets pack. Also some air freshener. ;[ read more

I would like a negative star option because comcast literally cost me time and money for no service. Horrible from start to finish, from tracking mud all over my new house, to leaving without providing cable to any rooms that needed it, to coming out unannounced at unscheduled times to "fix." It was a chaotic debacle, and we were without cable for over two weeks. Finally, we canceled. Consumers need to choose their rights over convenience. Just because comcast is the monopoly in some parts, does not mean you should do business with them. read more

First off, having this place open at 8am is AWESOME. Shemica greeted me at 7:59.... helped me sign in right away - took my old cable box - gave me a new one and was so informative & friendly! Very efficient in-and-out of a store experiences I've also had there. Highly recommend going there if you need to replace an old remote or box.... read more

Why did Comcast allow Xfinity to introduce Xfinity mobile to the public and it was not ready to be put on the market. The Bring Your Own Device is a scam.I was told by several agents Joshua which is a Xfinity customer service supervisor Andrew another Supervisor TieTier 2 as they explained its the SIM card. Asked them to order a new one, they are not able to do so.Gerald, Derek ,Darius, Linda xfinity store members 2616 Voss st. Customer Care members Sally,Alexis Sanchez, Joshua ,Mikayea (stated couldn't help because there was not a protections plan on device, explained to go to store and get new card all while snickering on the phone suspend her)Grant,Ruby,Juan all are given false information to customer about program.These individuals have not been properly trained about service.Xfinity needs to stick to the basic.internet; cable ,LANDLINE phones, and home security.Please take this service off the markettt, or enforce regulations for this company to stop program and false advertising. read more

This location looks to be a new store or remodeled. The store is inviting and you get helped right away. The customer service was very polite and I was able to get my remote replaced with no questions asked. Keep up the good work. read more

Be careful if you use comcast for your iternet and cable TV in the Galveston area. They don't show up for installs or if they do, they leave without finishing the work and don't tell you. The pice you are quoted on the phone could not be the price when the installer arrives. They will make you pay a higher price or they won't install and then threaten to leave.. Go with Dish if you can... read more

Flash flooding in Houston, modem went out (no phone, internet, cable or wifi). Called customer service who said first available appointment on Thursday,(today is Monday) since I didn't want to wait that long I braved the storm to go to the store that would be open late but was still going to open. Only to sit there for 30 minutes seeing them set up and for 12pm to hit and someone come post a note in the window saying they are closed today due to weather. REALLY? You are already here and if for nothing else there are two people whom you've seen sitting here over 30 min, swap the boxes. Terrible! read more

xfinity new router is horrible i have so many problems with it and i can't even set up my laptop to the internet because i can't even find it on my laptop horrible service i would not recommend read more

Comcast Customer service comes through again. 10 days intermittently of no sound on both boxes they've awarded me $6.25 for my inconvenience and will charge me shipping to ship me the new box. I am stuck with Comcast due to my apartment complexes agreement with them. Do not pick Comcast if you have an option, the services is poor, but customer service is worse. They are priced around the same as the other options in this area, but please do not support this company. You will thank me I'm sure. They only want to give credits out after the problem is fixed by the way. This is so they can fix it and probably prevent you from calling in as this last call took 44 minutes out of my sunday. Awesome! read more

COMCAST IS THE WORST COMPANY POSSIBLE! I was told that I would have internet on Monday. I placed an order for a modem and box. I am still charged for both. Monday-only box showed up. Rep said it would be Friday until tech came so advised to go buy a modem to fix quickly. Tuesday- I bought modem. Rep said need another modem model. Bought another modem model. It did not work. Rep said need a tech may be cable line. Earliest tech is Thursday! I have spent 2 days 6+ hours dealing with reps and very terrible customer support. If you have another option DO NOT choose COMCAST! read more

I could not pay my bill on time because I had to pay a house note for $800.00. I paid my bill today but they would not credit me for the two weeks that I was without service! That's what happens when you fall on hard times! Their reason was it was my fault not theirs! I admit it's my fault and paid up to date! Will change to AT&T for further service ASAP! Comcast has no compassion for those of us that are having a difficult time! read more

If your not Happy with your current provider please feel free to contact me at 281-455-2000. I can get you some great offers with AT&T U-Verse I am a Home Solutions Sales Manager read more

Summary - Cable TV comes as advertised - Internet Service does not deliver - cable service has limited bandwidth and you are effectively crowd-throttled Constant internet connection service being unavailable. Spent hours on the phone with techs trying to get the service running, mostly a waste of time. Even paid several hundred dollars for a tech to come out and replace cables. Kept telling me its my problem. The secret to the problem is that Xfinity internet service is cable based. Yes, you can get incredibly fast speeds as advertised. However, the cable node is limited on bandwidth. So, if you have a number of users in your area, your are likely to get no signal because the bandwidth is used up. (Makes no difference how many times they lead you through a modem reset, internet only comes back when usage goes down.) I'm right next to BP on the west side. I get no internet service during the day. Xfinity won't tell you this, can't fix it without expanding/improving the cable system, and they are not going to spend the money to do it. Long and short, you will pay a lot, but only get internet service half the time. (Which doesn't bother them, because they rather you buy cable from them than let you watch Netflix.) read more

I just waited 2 hours in the Voss store to exchange a faulty cable box...UNBELIEVABLE....there were 2 people working...no streamlining....everyone was very upset...PLEASE get more people to take care of your customers!!!! read more

Lupe helped us. He was great. He explained everything about plan options, and patiently answered all our questions. We were in and out quickly. Lupe was awesome. read more

I have to agree with most the reviews here. They never give u a straight answer they try to tell u anything to get u out the door. They say only the manager can approve a plan and he managers never there! Worst customer service ever read more

The people working at the store and the actual store manager go above and beyond their job. They try to make everything work and make sure that you are satisfied with the service. However the service and customer service you get once you have the system is horrible because the people on the phone and sales staff don't care. The person that I had spoke to when I was first shopping for cable services promised me so many things and none of them were delivered I had this service for less than a week and canceled because AT&T was way better. The good thing is that once I went to this particular store they saw that the issue was very bad and under the 30day money back guarantee I was not charged. Final observation is that xfinity has horrible costumer service however the people at the actual store are great. read more

Absolutely DEPLORABLE service at this store. After being told to go to the store to pick up my box, Linda (whom helped me) spend 30 min fiddling around on the computer before calling her supervisors over. 58 min later they tell me I can't pick up my box!! Are you kidding me?! I just drove 40 min on instruction from your employee. Linda then asked me if I would give her all 5s if they called to ask for a review!!! What balls. Don't even bother with comcast in general. Go with ATT, where they actually cater to their customers. read more

There is a reason why Comcast has the worst customer service. You come I with a problem and they can not solve it.

Comcast stands up to their reputation of horrible customer service. We have had service with them for our business for about 3 months now and have had interruptions no less than (4) times. Anytime I attempt to call and speak with a rep I would wait on hold forever, just to be given a canned answer. Today I got fed up when my service interrupted during an important video conference I was holding, and decided to cancel our service. I called in do so and was informed, in a very rude tone, by a Comcast Rep "in order to cancel you will need to sign a voluntary cancellation contract and provide a 60 day cancellation notice". I thought this was odd, so I asked to speak with a supervisor. The rep refused to transfer me. Stating, "you can speak with the CEO of Comcast and it isn't going to change anything". I again insisted and she said "if you ask again I will have to terminate the call". She did terminate the call. I will never use Comcast again. I will also be closing my residential service with them. Run far away from this company. read more

Ancient technology. Awful customer service. Customer service reps on the phone are incapable and rude. Installation technicians are hit and miss as to level of knowledge or desire to actually get your service installed. Guaranteed it will take more than one visit to get your requested service installed. Plus their technology is ancient. The cable box is HUGE. They do not have wireless capability for cable boxes. Seriously!?!? Make sure to have an electrician or handy man to install cable & phone outlets where you want them before the Comcast technician arrives. They will only place boxes where there are outlets immediately present. Their wi if modem does not allow you to select passwords - so they give you a 20 digit / letter password. The only reason why I chose them is they were the "free" service in my townhouse complex. It is time for texans to demand that the state public utilities commission open up unlimited cable / phone providers everywhere to everyone in the state. . If you don't know what I mean the Texas PUC limits the number of cable & phone providers in different geographic areas of the state. So the public is limited as to choices and competition is limited. So if you have crappy service providers in your area, your are stuck with them. The PUC does take complaints seriously, so if you are inclined, write a letter and complain about the poor service and demand that they allow other service providers in your area. Get your neighbors to do the same. Verizon FiOs is the best bundled phone, internet, mobile service I have experienced. It is tough to get set up when it is new in an area, but once it is set up it works like a dream. Plus their on demand movie selection is so much better than all the other providers including satellite. Comcast - awful! read more