This company lies so much!!! From the amount you will be charged, from how to cancel, to payments. The service isn't even worth the headache! Not to mention if you move service, they will not uninstall the service properly and will try to charge you for new cameras that you voiced that you do not want!!! I wish I would have just hardwired my own cameras. read more

Please don't waste your time or money with this company. They are the worse company that I have ever worked with. They promise so much and don't come through. Then you start getting some crazy bills. At this point I want out and don't care to go into collection. Very unprofessional company that doesn't care about customers service, they just want to make the sale so that they can then screw you over. Their prices are so ridiculous. read more

Terrible policy you can't get out of the contract even if you move. Person on phone was a smart a$$ with me

My experience with this company has been horrible since day one. I was solicited to obtain service from what I thought was a reputable provider only to be let down. I moved to a new state and purchased a home then was solicited by the door to door rep who never mentioned my area required an alarm "permit". The permit was $50 (if i complied in the time frame) however i wasnt aware so i was fined $500 by the city because i was in violation 3 months later. Once i was already fined vivint then sent me a letter stating that i needed to obtain a permit which was too late and nothing was documented in any of their paperwork when i signed up that this may even be a possibility. I called in to see what could be done and was offered no options and the only explanation was "we are not obligated to research what is required" and that is fine but i think it does the customer a great disservice if a salesman in an area is selling alarms in a specific county and is not knowledgeable or fails to inform a customer of such important information. Then i inquired about cancellation and was told it be 4000 when at installation if i bought the equipment outright it was 2000. They are nice until you sign the contract once youre stuck youre stuck i would never recommend anyone to choose this company for home security. The customer service reps sound like theyre reading scenarios and dont even truly address your concerns. I give them a 0-10 the app is delayed i have a camera facing my driveway and a doorbell camera and visitors are already ringing the doorbell before any notifications come through. I regret the day i opened the door for the salesman. read more

I've been with Vivint a long time. Don't know why I stuck with them. They're charging you for everything, even batteries when they say they won't. Recently tried to cancel. I never got so impatient. Such a run around. First time it's 270$ to cancel, then it went up to 470$. What!!! I gave up, continuing to pay monthly for a few more months. Don't go with Vivint!! Bad company and service. read more

I was living in TX until December 2023. In January 2024 I moved to California. They wanted $800 to transfer my account and for the installation of new devices. I cancelled my account and got a new company in January of 2024 that did the installation of new equipment. 6 months later Vivint send me an SMS and asked me if I want to restart services. I said no and asked them never to send messages again. Soon after I found out that they charged my credit card $45.56 monthly service fee. I don't even have their equipment. Stay away from them. They will try to trap you at every turn. read more

Horrible service and it hasn't even started yet . I have been waiting for my technician to install all day !!! I was given a window of 12pm-4 pm and given a ETA OF 2pm. Hours ago and have not heard from anyone!! and everytime I call to get another ETA they cannot get in touch with a tech or the techs supervisor .. read more

Wish I could give zero stars. We have been paying for their "services" for months and the cameras don't even work. You have to jump through hoops to get someone to come service them then when they make an appointment, they postpone it. Don't even bother read more

Go with another company. Vivint charges a premium price for a non premium product. The software is just awful. Super rough android interface, no way to run on a PC. I get constant timeouts, and failures to load when I try to open a camera. This wouldn't be an issue if this wasn't a security system. Lots of false activations and inconsistent behavior from the cameras too. I've had techs out to set the parameters and I have tried too. Good luck getting through to customer service, which is in India. They offer an additional service to have you get better holding times. So they know it is an issue. The protection plan also offers a way to not pay to have a tech come out, but they still generally charge you. At least I am trapped in this contract for years or I get stuck with hardware that does nothing. Don't make the same mistake I did. Avoid at all costs! read more

Vivint - Get used to this screen. You are going to be best friends. - Security Systems Near Me - Houston, Texas

Terrible scam company. I had a installation scheduled. no one called to set up an appointment, no one came. Then, I find out that vivint has me down for the equipment and a contract that I did not sign for 5 years and they want me to pay $1300 to get out of it. so I'm stuck paying for service that I'm not getting for equipment that I don't have. DO NOT DO BUISNESS WITH VIVINT. read more

If I could give Vivint a negative score, I would. I never do reviews but I hope this review saves someone from making a huge mistake. By far the worse service that anyone could get. They drop off their sales reps into neighbors to sell their equipment, by having them promising things that do not exist. Example, I moved to multiple states due to work, #1 question I had was when I move again, do they move all the equipment free of charge. Of course, the sells rep says yes. Little over a year later when it was time to move, of course that was not the case. If you are moving and the people have Vivint in the house you purchase. You better ask the homeowners to call Vivint to either cancel or inform them they're moving out or Vivint will not set up a move out date for you because they cannot schedule a move in day. I moved out of my house in June.. Currently August and still not installed in my new house. ALSO, if you decide to ever get Vivint, HIGHLY suggest you record all their phone conversations. Even though they say it's recorded, they will screw you over and try to trick you. read more

I don't want to add a star. The equipment doesn't work as promised and as advertised. Here we are 5 months into the contract, and the cameras don't always work, and the continuous recording we were promised NEVER WORKED. The loyalty department stated the only reason the continuous recording doesn't work is because the toggle button is turned off on their end. The only solution to fix the problem is to pay more for something that doesn't work (as stated by the loyalty department). The company has bully tactics and once you are in the contract it is nearly impossible to get out of it, even when Vivint is in breach of their own contract. read more

Great experience with Virtual Field Tech - Mr. Carlos Sotto-Alicia. This 5-star rating is based upon the service of Mr. Sotto-Alicia and not representative of how happy or not-so-happy I am with Vivint as a home security provider. I signed up for Vivint Security Alarm from my previous reputable name company security provider that mostly provides wired security devices and sensors. The Vivint installer back in 2018 did a very sloppy job and decided to bundle 9 window sensors consisting of an office, dining room, living room, breakfast nook, and utility-laundry room into one zone. The Vivint installer also bundled 4 doors as a single zone consisting of the main door, 2 garage doors that open into different house areas, and a backyard door. At least the lazy installer managed to get a few zones right such as the master's bedroom, 2nd-floor window, and the other auxiliary sensors (glass break, motion detector, heat/smoke detector, and carbon monoxide detectors). Long story short, because of the original installer's ineptitude, every time we receive an alarm, we can't pinpoint the possible intrusion or false alarm failure point. We have had an increasing number of false alarms recently even if all doors and windows are secured it will just randomly sound an alarm sometimes at 2 am or late at night while we are sleeping. Because of the faulty zoning, we were unable to pinpoint which sensor is bad. You can in principle replace all sensors to fix the issue but a very expensive proposition plus not fixing the issue of finding out a possible security threat area. I called Vivint many times and tried to schedule a visit since 2018 and all the time they just give me a runaround or will charge a hefty tech visit to fix an issue that they caused. It was not until Sept 1, 2024, after more calls to Vivint to seek assistance to resolve the issue was I finally directed to Mr. Sotto-Alicia who provided a great step-by-step video tutorial to correct the improper installation of the original Vivint installer. Mr. Sotto-Alicia was very patient in showing me how to isolate specific wired sensors and walked me through in isolating them and assigning them their correct zones. All said and done, he was able to assist in separating the living room windows, utility-laundry room window, office windows, living room windows, front door and back door. Now my home alarm are properly zoned with 8 zones plus the other wireless sensors. Mr. Carlos Sotto-Alicia with his patience fixed what many of his peers and colleagues failed to do in 6 years! I am glad I came across Mr. Sotto-Alicia who finally provide a reasonable resolution to an issue my family had to go through for the past 6 years. This man needs a raise and will do Vivint a favor by training the other techs and support team who seems to have a "no-can't do" culture. read more

I've been a customer for over 7 years. The original sales guy 7 years ago, yes he was great. He was really nice.....that was 7 years ago. My experience as a customer for 7 years has been awful. You're locked into a contract. I was paying nearly $100/month for one camera outside and a doorbell camera. Other people are paying far less. You finance the equipment for 5 years and they do not service it at all. When it needs to be upgraded, you have to pay for new equipment and re-sign another 5 year contract. Last week when I was ready to cancel, they got me. I re-signed a contract for an upgrade because my system isn't working, yet I'm paying almost $100/month. The technician never showed up and never contacted me to reschedule. He did confirm the appointment the day before and never showed. DO NOT GO WITH VIVINT! read more

I have been trying to cancel my account with Vivant all week. Our system is older, and they provided a quote to renew it. The quote was astronomical, and their products are subpar. Our cameras frequently go offline, and any time the thermostat batteries get too low it quits communicating with our HVAC. We decided not to bet on thousands of dollars of new hardware improving the system that much, so we removed it and replaced it. I spent half an hour waiting to speak to a representative to cancel. She repeatedly tried to talk me out of cancelling, pushing back that they would provide a discount to replace the system, which I kept explaining was no longer in use. She finally agreed to cancel the service. It then took a good 20 minutes for her to send me an email which required me to send back an email with a notice of cancellation. It has now been 48 hours with no response or acknowledgement that it was received. Of course they outline they will continue to charge a prorated cost until cancellation. So now they are continuing to charge me and refusing to acknowledge cancellation. For the love of God do not entangle yourself with this company; it will be a nightmare trying to get back out. A premium price for an outdated product with a poor app interface and a nightmare of paperwork and logistics. read more

This company lacks discipline and respect for the neighborhoods they work in. they illegally park and block people's driveways. They have no honor, integrity, or self- discipline. lacking these basic tenets translates into poor quality of work and services provided. you should avoid them and look at the BB complaints,FTC settlement agreement, and reviews below . read more

Vivint - obstructing driveways, because they are too lazy to park right and walk 5 extra feet to their customers house. they will not do the bare min - Security Systems Near Me - Houston, Texas

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they truly suck in galveston they don't have technical help in galveston so if you have issues, they will not send a technician out to your house. Please don't use them on the island. read more

Horrible customer service. The only time they are willing to help is if you're spending more money. They prorated my final bill and charged me $10 for nothing because my service cancelled the very day it was due to pay for the next month. They took the money from my account 3 days ahead of time and then shorted me $10 on the refund amount. They will rip you off every chance they get. They are extremely rude, and even pretend to not be able to hear you after you've been on the phone 30minutes!! I had an issue with a lock I ordered and it was malfunctioning from the jump so I had to buy a new one then they said they never received the old one back even tho I sent it back and tried to charge me twice. Took 4 hrs on 2 different calls to finally get thru to them and get my refund then they shorted me $25. Save yourself the trouble and get a ring doorbell. NEVER use Vivint unless you have money and time to burn and nothing better to do. Losers!!! I wish I could give ZERO stars. read more

IF I COULD RATE 0 stars I would!! RUN!!! To cancel with this company is an absolute NIGHTMARE!!!! I called to cancel back in Sept 2023, I notice I was charged for service October & November. I call again, they say I need to send them an email stating why I am canceling. i sent the the email, they say my acc should be canceled within 30 days. December comes around & im charged once again. I call them December 19th, said within 7 days I should get a call confirming my account is canceled. Jan 4, 2024 I call to ask what's going on, still no update or money reimbursement for 3 months. They said it will take another 30 days to cancel my account. at this point I'm frustrated & very pissed. I told him, I wanted this process immediately I did not want to wait any more. I need my money back NOW. he claims he processed my refund & got me off the phone & now Jan 6th, I'm receiving an email stating my refund has not been approved! and my account is still currently active! which means I will be charged again in January if I don't get on the phone & demand them to cancel my account. read more

Vivint - Security Systems Near Me - Houston, Texas

I needed a simple-to-use, dependable, and effective security system to make my mom feel safe. I didn't want to get a typical security system owned by a major phone company or anyone else who would not stand by the product. I didn't want to have conversations with support people who do nothing but repeat my questions and never find a solution. I thought I did my research, I read the reviews, and I understood that Vivint was a more costly option but since this was for my mom, I decided to go with the "get what you pay for" option and called Vivint. The lady I spoke to seemed to be nice, she explained everything and said if you have questions, here is my direct line, just call and I'll help you out. Everything seemed fine UNTIL after a few months when problems started happening with the system. I called the "direct line" and it was out of service. On 9/19/22 I spoke to Joanna, the temperature will not change, we were getting a command fail error. Joanna wanted me to go to the thermostat, I mentioned that I was 3000 miles away, and she said, yes go to the thermostat and take out the batteries (SERIOUSLY THAT HAPPENED). 11/25/22 the control panel stopped working,1/2/23 the camera stopped working, 1/6/23 Video not working, on and on, once every couple of months. Today July 16th at 6:30 I called and spoke to a nice lady named Glyza. I explained that my thermostat would not work, and she said to try it on the app, I said I did, and she said to close the app, I did, and the thermostat still did not work. She said I needed to go to the thermostat, I mentioned that I am 3000 miles away and it's in the 90s in Los Angeles and I am worried about my mom who can't walk that well. She was nice enough to repeat my concerns several times before I just asked for a supervisor, turns out his name was Guietz was at lunch, I left my number, I guess he takes the longest lunches in the business. I decided to try calling Vivint back to talk to a customer service person, but that was not happening. In fact, when I finally got to customer retention, the voicemail said the office is closed and just hung up on me. Turns out in 2022, Vivint was acquired by the people I never wanted to be in business with, a company like Houston-based, NRG Energy. All those positive reviews reflect a DIFFERENT Vivint, THE NEW people who paid more than 5 BILLION dollars are no better than Brinks or AT&T, or ADT. Moving forward, if you are going to get horrible customer service, you may as well go to another provider and save a BUNCH of money. Can't remember when I felt so taken, I would have rather given the 3 thousand dollars to an animal shelter - Vivint isn't part of the solution anymore, they are part of that other thing... read more

1. Beware of the fees! This company charges you a ridiculous amount for their equipment. If you have to cancel their service then you are stuck paying $3000 for their equipment (just a monitor and window/door alarms). There are no returns. Life happens but Vivint does not adjust. Plus, I was not told this info while signing up for their service. What a scam!! 2. I moved into a smart home and the Vivint features did not connect to them. So this Vivint feature was pointless to me. 3. The batteries!!! I changed them 3 times in 1 year. The batteries were not found at my local grocery store so I had to listen to the alarm beeping for days until Amazon delivered. 4. I was charged a bogus fee twice from false alarms. I stopped turning my alarm on just to stop the fees. I would never go through this company again or recommend it to others. The Vivint panel looks nice on my wall but it isn't worth the headache. They are the worst company that I have ever dealt with. read more

My first post here was 8 days ago. I am still fighting with Vivint to cancel my home service and monthly subscription fee. There have been several calls since 8 days ago and I finally got a email confirmation from Vivint that they are canceling our service. That was 4 days ago. Their equipment is still working and since I don't trust them to do what they said I called today. I was told that it takes 30 days to process a cancelation request and that we would be charged another monthly fee but they would refund us that fee. What!! I told her to send me this policy in writting in an email and I would forward that to the FTC ( Federal Trade Commission) She then said she would have a supervisor call me back and explain the policy to me. Still waiting. Meanwhile I have already reported this to FTC and will send email when and if I get one. read more

Vivint saga begins the night of March 7th when my doorbell camera was stolen (I had only lived in my house for a few months at this point). Camera records nothing and never even detected a person (which would have triggered recording and activated a floodlight). Disturbing that a security device couldn't even protect itself, which leaves me feeling vulnerable. A quick check shows the camera had been installed into the brick of my house using two drywall anchors and 1" screws, no wonder it was easily yanked off the wall. I contact Vivint and express my frustration on the installation and failure of the camera to function. They agree to replace the doorbell free of charge and somehow I'm also convinced to get another security camera and a server for continuous footage which then requires an upgraded panel. $1000 of equipment. My install date is scheduled from 4-8pm on March 10th. March 10th my technician shows up at 730 pm to do a job scheduled to take 3 hours. He immediately informs me that he doesn't have all the required equipment, and disagrees with my requested location for the outdoor camera. At this point I ask if he can just install the new panel and doorbell camera, which he doesn't want to do because 'it doesn't look good for him if he starts the work and doesn't finish.' I request to simply reschedule the full job (someone was going to have to come back a second day anyways with the rest of the equipment) and he *graciously* agrees to enter me as a 'customer no- show' and reschedule. Could not have been more clear he didn't want to do this installation at this time of day. I reschedule for March 13th. The morning of March 13th, a second technician 'Sean' comes (changing names). He's extremely helpful, great customer service, was very receptive of opinions from myself and my girlfriend on where to put the outdoor camera. Grade A customer service. Takes 5 hours but he leaves with everything working and me a happy customer. Just two issues: 1) The new doorbell camera was faulty and didn't function at night and 2) he apparently left with my account being inactive, which I didn't find out until a few days later. I call Vivint and schedule my THIRD technician visit of the week for March 17th to fix my doorbell. On March 17th, technician comes. Was helpful enough but made a few uncomfortable comments about how difficult his job is and how he deserves more money. Left with everything working (after two hours) so I was happy. UNTIL... March 18th, *Sean* calls. He's confused because the technician from the 17th left very negative feedback about his install on the work order and he wants feedback on his work. I told him I was confused because I was very happy with the job and it wasn't his fault the hardware was faulty. He proceeds to read feedback from the March 17th technician which includes multiple references to 'shitty installation', talked about how he deserves a raise and even used the phrase 'customer was eating out of my hand.' Um what?! It left me very confused and a little disgusted. Who talks like that? I called Vivint customer care to make sure they knew I was happy with Sean and his service. Cue today, March 26th, when the doorbell stopped working (again). After an hour on the phone troubleshooting, I now have my FOURTH technician visit in the last 16 days. Each one has a four hour arrival window so I will have spent about 24 hours in the last three weeks either waiting for a technician to arrive or having one here. This has required me to take three afternoons off work and tied up an entire Saturday morning. The system is just completely unreliable. I have devices spontaneously disconnect and reconnect all the time. This past Monday at work my app showed my overhead garage door being open so I had to call a neighbor to check (it wasn't). Lamp modules don't follow customs rules half the time. I even had a thermostat turn on the FURNACE when it was set to cool with the AC for the first time. The best part of this is after each my experiences I'm given a referral code to refer Vivint to friends. I wouldn't wish this on my worst enemy. At this point I'm out $1,000 in equipment upgrades and am stuck with an unreliable service which provides me no peace of mind that it will actually function when called upon. I strongly recommend looking elsewhere. Update: my technician on March 26th was scheduled to come between 12 and 4. I was informed at 3:50 that my appointment was bumped to 4-8 because of an urgent break-in. I was *graciously* given a $15 bill credit for this inconvenience. Thanks for valuing my time at $3.75/hr Vivint! read more

I have been trying to cancel this service since April 2022. It is now December and they tell me I still have service. I sold my house and moved, have called and tried to cancel 5 times it's ridiculous. This company is a predator, do not sign on with them. read more

I was a customer when Vivint was new to the market. Their customer service was stellar, they showed up at night and installed everything the same day. They guys were young but honest and eager. The option to move without cost and reinstall was cool, the option to call in if equipment got updated and get the updated version was cool, the option to add on later and roll in the cost was awesome....there were a ton of reasons I opted for Vivint. I worked with Kilami (My sales rep) multiple times sending referrals as I am a Realtor and sell this type of thing easily to my home buyers.... Then I moved and they gave me shit. Telling me it was $189 to uninstall and another $189 to reinstall my equipment. I argued that my contract didn't say that. Took me 2 hours to get them to agree to re-install at my new address and honor the contract I signed. As for uninstalling, I was told "It's easy, just do it yourself." I went to add on the 24 hour monitoring a while back and "I was too far into my contract to add anything. I'd have to pay for it outright." Ummmm....not what I was told at the beginning. Note, unless you buy this box, you aren't monitored 24/7... Now, 5 years later, 2 houses under my contract and I pay off the equipment....Somewhere around $3000 worth of cameras, wrist bracelet, doorbells, 24 hour boxes....it's all useless if I don't sign another contract to monitor. The app is useless. I don't have access to the app without paying to monitor. There isn't even a month to month customer retention program. Nothing. Then the customer service. TODAY I waited 14 minutes to get a person to be told I needed to contact Citizion Bank. Then I waited 31 minutes to get back on the phone to give my confirmation number only to be disconnected 4 minutes into the call.....no return call back. Then I call back and I wait 21 minutes to get a new rep, still trying to cancel and get info to learn my equipment is now trash. I had to request that she take my number down to call me back if we dropped. On top of all that, the signal is crap, the cameras always buffer or are delayed and it never seems to record when I need it to. Today I cancelled. Today is the first day in 5 years I have felt free from this mess of a company. I will not refer, I will warn every customer I come into contact with and I will leave this on Yelp, FB and everywhere else. Vivint is robbery. It's 2021, there are too many other options out there. Wyze, Ring, Blink. Arlo, Swann View, Simplesafe and these are just the first few recommendations out there when asked who is better then Vivint on FB. To say I am disgusted and angry is an understatement. Vivint has turned into every other security company out there. Gross. read more

My sister has Vivint in her new home and the cameras are awesome. My son had an accident at her house and we were able to see how it happened with her system so I decided to see about changing our system from Simplisafe DIY to a better system. From the scheduling to the install, we had excellent service. The service reps that came to our home were very professional, courteous, and efficient. Lee and Diego called the day before to confirm the appointment information. They showed up on time, with PPE, and walked us through the entire process. They made helpful recommendations on the equipment and placement and then installed it in a very clean and proficient manner. The financing and monitoring are great. We could not be happier with our decision to switch to Vivint! Thank you Lee and Diego! read more

If I could give 0 stars I absolutely would. My family had an incident in November which made us look into home security. We looked into Vivint, in order to have a tech come out you have to give a deposit. I had no prob doing that since they stated it was refundable. We eventually decided to cancel the tech coming out and go with Ring. I called Vivint to cancel and they refused to cancel and give me my refund, the guy actually hung up on me and scheduled my appointment 1 month later which I did NOT want. I didn't receive my refund, instead a text that next month for the tech coming out. I called and explained to a manager that I never approved that and requested my refund a second time, NEVER received. I even got an email for a refund but they never actually sent in the order. A week goes buy, and I get a text asking if I would like the schedule another appointment because they see on their files that I payed a deposit. I stated no, I would like my refund (THIRD TIME REQUESTING) and didn't heard another word from them. Two weeks go by after that and I call them requesting a refund (FOURTH TIME) and they gave me the same spiel and I'd receive it 3-5 days later and a confirmation email. I told the lady that I didn't believe her because this again is the 4th time this is going on about 2 months later. She said and I quote "WELL WHAT DO YOU WANT ME TO DO ABOUT IT" attitude and all. I stated I would like my refund and if this doesn't go through that I will contact my lawyer within 5 days, because at this point they're refusing to give me my money back. At this point, I called my bank to start dispute a charge, they said they have to contact the company to approve it. I 100% bet they don't approve the dispute and I will be having to contact a lawyer. Vivint is the hands down WORST company I have ever dealt with and I don't recommend them to anyone that needs home security. read more

'Dynamic' pricing is a red flag. I called Vivint yesterday inquiring about installation and pricing. Nothing on the web about definitive pricing but I did see 49.99 monthly with video. (ADT, which we've had since 1993 is no longer a good value; maybe never was. ) I had a good idea of what equipment I wanted I was quoted $ 2900 ! I said absolutely not. He 'spoke' with his manager and went down to $ 2000. Still no. Asked: "what are you willing to pay?' (strange question I thought). Pulled it out of the air: ' 1200 dollars '. Had to 'talk' to his manager again. He said it was tough but agreed to $ 1136 ! So what starts out as 2900 is now 1136...huh ? How does that happen ?? OK. How much for monthly monitoring: ' 60 dollars'. No, I said; I had seen 49.99. He says it can be done for $ 39.99. Damn....pricing is all over the place ! He can send a tech tomorrow he says. He'll need a 69 dollar deposit. Wait, Doesn't the tech need to asses first ? He said, It's ok, it's cancellable w a refund if i didn't agree. I never received a email of the agreement. The tech comes the next day. I was already suspicious. I asked if he was here to install or look over the house first. He was incredulous. All he knew that he was to install..period. I asked about what the pricing was. The equipment was over $ 1500 with 60 for monthly monitoring. ??? I cancelled. There was extra monthly monitoring fee for the extra cameras (never explained to me). After speaking with another rep ( or maybe it was the same one ), I was told that the rep personally gave me an extra $ 400 discount against his commission which is discretionary ! There was never any need for discussions with a manager !! Just save some time. STAY AWAY... I hope it really is cancelled and get my refund..... read more

Poor Business practices. You are an alarm company that cannot guarantee its services or its equipment. You and your sales salespeople practice unethical means to get contracts signed and never follow up as they said they would. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints especially when it deals with my safety. You are an alarm service you cannot reach when the equipment is not working or any other reason very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working. I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen shame on you who send out your manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters it 7 hours on the phone you can even reach anyone to cancel the service. I guarantee you social media will be my next as well as the Attorney General's Office of Sean D Reyes. Shame on all of you I will keep finding other means too communicate the un Proffecitional practices of your company read more

I have been a customer for five years. I keep getting mistreated by customer service. We set up appointments they either cancel or don't show. And when you called to reschedule, they cancel on you the day before and if you get angry and complain, they hang up on you. I have been trying to get my camera and my door lock fixed for the past three weeks I took off work twice. They never showed up to do the repair And said they would give me two free months and rescheduled and still didn't show up again. I gave them another chance this week I scheduled for this coming Monday. They called me tonight and said they had to cancel the appointment and it was a computer problem and it automatically canceled, but they need to reschedule me for Tuesday when I said no because I had already been rescheduled prior. They in return said no it had to be canceled and moved to Tuesday and if I wanted to reschedule it, give them a call. Click, I don't know who else I can talk to. I've moved up the chains several times. This is the worst company with the worst customer service and the worst people who work for them if I could say anything else negative I would!!!!!run do not use them. I am looking for a new company! I have posted this on my Facebook, Instagram, and Twitter read more

Vivint is by far the most deceitful, misleading and deceptive company I have ever crossed paths with. Vivint deserves no stars!! Please DO NOT sign any contracts with them. They do nothing but tell lies and make promises just to keep you past the trial period so you will have to pay for the equipment. Their sales reps will tell you anything to get you to sign up, and will not follow through with their promises. I tried to cancel several times during my trial period and each time, they promised they would compensate me for the inconveniences and get my equipment taken care of. After three weeks of going back and forth and being on the phone with customer service everyday, I finally had enough and tried to cancel. At this point, they now tell me I am past the trial period and have to pay for equipment that I either do not have in my home or has not been installed after three weeks. This company has no respect or care for consumers and only cares about making sales and trapping people into contracts. Not only did they not compensate me for the several inconveniences caused by them, their technicians damaged my ADT equipment during the installment that they were not supposed to touch and damaged many of my walls during their installment because their techs are not trained or certified to install this type of equipment. read more

I signed up with vivint in June of 2022, the sales guy seemed nice enough, made it seem like it was a great deal! Please explain to me how I am paying $4,000 for 2 outside cameras, 1 doorbell camera, 4 glass break sensors and the panel? I was told I was approved up to 4K not being financed for that amount. The system worked fine, as good as any system I suppose with random hiccups and lack of streaming on their app at times. Up until about 2 months ago when one of my cameras says offline. I tried all of the trouble shooting, contacted customer service twice and the only thing I was told was to go into my attic and find the wifi booster that is plugged in near the camera and "unplug and plug back in". (I didn't even know it was up there first of all) I told the lady on the phone that my husband is disabled and in a wheelchair - missing a leg, and I have a 2 year old. I can't get into the attic to check, not to mention it's at the very back of the house, so I would have to walk across the beams to get to it in a 140 degree attic. I told her I wasn't going to do that and I shouldn't have to. It's their equipment and they need to come out and fix it, since they couldn't do anything further to fix the issue with the back yard camera. She told me that I would have to pay $100 for a tech to come out and unplug it and plug it back in and hopefully that would fix it. Do you see how crazy that sounds? Would you pay $100 for a tech to come out and do that for you? I'm paying $67 a month to finance the equipment for 5 years that is outrageously expensive, and then $55 a month for the service of having them livestream my cameras basically. I told her I shouldn't have to pay $100 to have someone come out and do that and that I wanted to speak to a supervisor to try to get some assistance, they refused to get a supervisor on the phone. Then told me that I could pay $15 extra a month to have a "warranty or service plan" to where It would waive the $100 fee for a tech to come out. I tried to explain the fact that I shouldn't have to pay extra at all for someone to come out and fix their equipment that they installed in my attic without me knowing. They should have at-least asked where I wanted this thing plugged in at I would have told them in my kitchen or something to where I could access it. Now I have no working back yard camera and I'm very irritated at the lack of resolution on their part to get this fixed and handled. Poor customer service and ridiculously expensive prices! I will be filing a complaint with the BBB, and canceling my services, and I will fight them on their stupid contract they have everyone sign, since they are the ones breaching their contract. read more

Watch out. Be careful. If you have a need to discontinue the monitoring service for a legitimate reasonable reason (like selling your home, getting a divorce, going out of business) Vivint will not accept return of the equipment provided and will hound you for continued payments for monitoring even though you longer need the monitoring service This lack of customer respect occurred even after I paid in full for the Vivint equipment and having a Vivint supervisor agree over the phone to end the billing after thirty days. It is disgusting. I offered to give the equipment back for nothing to no avail since I no longer wanted to have anything to do with this company. read more

Switching from Brinks to Vivint was one of the worst decisions I have made as a homeowner. I originally signed up with Brinks, and they did a good job securing my home. A Vivint re came to my home and sold me into switching services with the promise to pay off my Brinks contract (which never happened. Still paying for both services), and they could integrate my front door lock into the system, which I really wanted and Brinks could not integrate my lock. Everything was perfect, the installation went well, but they could not integrate my lock into the system (which was one of the main reasons I switched services). This came as a huge disappointment, but the new system was installed at that point, so I figured I basically got the same services I had with Brinks. Then came all the problems. One night when the family and I were fast asleep, the alarm went off at about 3 am. Thinking an intruder was surely breaking into my home, I armed myself and went to defend my family. After a quick search, I realized my home was secure. I checked all doors and windows, and everything was secure. It was a false alarm. The next night the alarm again activated at around 4 am. Again, a false alarm. I never had issues with my Brinks alarm having a false alarm. It was discovered there may be an issue with a senor. They sent it to me with self-install instructions. To avoid having them accuse me of installing it incorrectly, I had them come out to install the sensor. After a night or two, again, my alarm went off around 3 am. Again it was a false alarm at a different entry point. I reported the false alarm, and they again said they would send me a self-installed senor. By this time, it was also apparent that my Brinks contact had not been paid off. I brought this up to customer service, and they said they had discounted my monthly fee so the savings could go toward my Brinks payoff. I never agreed to such a ridiculous solution to paying off my Brinks. When I purchased the system, I would get a call from customer service to walk me through paying off my Brinks contract, which never happened. So, at this point, I don't activate my alarm in fear of being scared to death out of my sleep from a false alarm, and I am paying for two systems. The bottom line is, do not use Vivint!!! They don't keep their word, the system is susceptible to false alarms, and once you are locked into the system, customer service dramatically changes and is useless. Thank you, Vivint, for ripping me off. read more

Don't trust them...shady sales tactics - bait and switch...they would not provide documentation or quote details after multiple requests and when I finally got it and was completely over priced and different then what the sales reps were providing read more

I requested my account to be cancelled September 2023 and It remained open. I was never informed that I was under a new contract. At the time of my install back in 2022 I was told I was on a month-to-month service contract, and it was cancelled when I uninstalled my equipment September 2023. I have not had any active accounts with Vivint since Sept 2023, but have been charged monthly every month since uninstalling. They are now holding me to a 36-month contract and making me "buy out" of a contract I never agreed to enter into. After being a loyal customer for 6+ years this isn't the loyalty I excepted to hear back. This is a mistake on their part. This a clear lack of communication, and the "loyalty" dept. representative says they see this happen ALL THE TIME. Shame on you Vivint for being so deceitful and knowingly trapping customers into contracts and forcing them to pay hundreds and hundreds of dollars. read more

Had to draw my pistol on one of their salesmen today. He began by knocking on my front door. I saw him on camera and ignored him. He proceeded to look in the front windows of my house and proceeded to walk toward the back of the house opening the gate to the back yard. He decided to giggle the doorknob of my garage door and went to the back of the house. At that moment in time, I decided that he may be a home invader so I exited the front door and proceed to go the back of the house. He once again jiggled the back door of my house and that is when I called him out with my pistol on low ready. He then tried to defend his actions by trying to reach the owner of the home and try to give us a free upgrade. Show whatever fake badge and gave the rest of the usual lies a typical door to door salesman will try to give. He really wanted to enter my house and inspect the security system and kept asking questions how many people lived there and blah blah blah. I posted the video of the offending idiot on nextdoor.com and facebook so the entire neighborhood is on high alert for that fucker. Maybe he will get shot for being stupid or burglarizing someone's home. Called the local constables and advised them of the person. They did find him and he indeed was a legitimate security salesperson. So beware of the company if they hire people like that. read more

Vivint - This fool almost got shot by me for walking in the back yard and trying to jiggle the back door. - Security Systems Near Me - Houston, Texas

Misguided sales tactics to get new customers, poor service after install camera offline, unable to get any support til after return period is over, was told trial period was 30 days and when i tried to cancel was told it was 3 days which couldnt get the rep to do what was promised in the trial period leaving my camera not working and feeling like the lack was due to trying to make me miss my cancellation period. read more

I would leave a ZERO if I could I would leave a ZERO if I could! Currently on the phone with them at 11:30 pm after they deducted $3800 dollars from my account, after being told that I would have a 5 year financing plan. I have had numerous calls about this in-which I was assured that this would be resolved. Spoke with customer service this past Friday and was told that I would have a call on Monday, NO CALL! Only a surprising deduction of $3800 from my account. I would cancel NOW, but I am stuck with this a$$ company for a 5 year commitment of monitoring services where they have their hands in my bank account. STAY AWAY!! read more

As I mentioned before we moved to the rural country nearly 5 months ago. In this time we had a peeper, twice. I would be able to identify him, however our local law enforcement said he didn't trespass because we don't have gates yet. I started thinking what one officer said and it didn't make sense. We don't have a fence around our front yard and if somebody was peeping in the front door, it would be trespassing. After the incident with the peeper, I posted the incidents on our neighborhood site and not long after, one neighbor had Vivint hook up a security system/cameras. It wasn't long but most of the neighborhood had some sort of equipment installed. We met with the rep. These types of purchases are usually alot of fast talking and promises that don't seem to come through and, even though you read thru the contract which states you are to be available from 8a to 6p for installation, the rep wanted his tech to come on over after they finished another house at 10:30pm.. this is a 7 hour job by the way. Well, I told him my husband had already gone to sleep at 9:45p, gets up very early to drive in to the Med Ctr and it was not ok with me to come at that time. He had the nerve to say if he didn't install that evening, we would not receive the $200 installation credit. I said fine, we will cancel the entire deal. Obviously, they returned the next day, but not until the afternoon. The poor young man they sent was 6'8" and not a small person. I had to give him cold rags all day long and at one point he asked if he could have something to snack on.. So much for bringing your own lunch with you to work. He wolfed down what I prepared and went back to work. I didn't mind, I just found it odd. Toward the end of his installation, another tech came by to get him to hurry up so they could go to the next installation. Well, that caused me left to clean up little wires, and window sills etc. Most importantly, tech didn't get to show us how to work our equipment or that we needed a duress code if being robbed/followed inside. I never did fill out a survey on him, but he took the code from my phone to submit survey to his own computer system.. About 5 days later, we were getting a low sensor battery message, I called tech support who in turn, sent the tech back the next day. The message came from a sensor located on the door itself so tech drilled a hole for a new one and asked for a broom. I gave him broom and dustpan..next day, right outside front door are the drilled out shavings. I also found out how many unlocked windows he had left around the entire house on initial installation. Fast forward to last nite. We continuously get lapses in recording times. One visitor wasn't even detected and it was a stranger. We only found the undetected person and the vehicle he was driving by scrolling through the days' feed. Overall, initial impression is not so favorable from sales rep to the tech's overall experience. We can report that Customer Support via telephone has been super knowledgeable on three different occasions. Overall equipment is 4* as we feel the clarity of the cameras are better than most others we have seen.. read more