Jessie was our home tech. He was here during our last call also! Both times Jessie has been able to figure out what the issue is and has been able to fix it resolving the issue! Jessie is extremely thorough, customer and company oriented and is a very professional and timely individual! Jessie gave us the tech number of #3959 for his identifier number within the company! 10/10 on customer service today! read more

Made a appointment Tuesday hours 2-4pm. At 3:47 get a call my tech will be late do I want to wait I said no. I left he should up at 4:27 my girlfriend answered she said I was not waiting. He could of gone in she is over 18 by 60 years. I just think he wanted to go home it is BS Fred Crumrine read more

Xfinity is the worst. Do not give them a dime! Unless you want to pay over market price for a product that doesn't work and a company that doesn't give a crap about their customers! read more

Made an appointment to buy an Iwatch. After arriving I was informed that it was first come first served. Why in the world make an appointment? read more

this has nothing to do with the store but with the company as a whole. I was suckered into signing up for xfinity mobile when I moved back in March. I never activated it, and have been trying to cancel it ever since. I didn't realize it was going to be such a hassle to switch. I have spoken to one or two representatives every month who sweat up and down that it's been canceled but I keep being charged for it. I have always loved Xfinity until now. this whole ordeal has soured me against the company. highly do no recommend. if I could give negative stars, I would. read more

Now that it's a third party vendor for Xfinity. Nothings the sane. Unfortunately that sucks. But whatever that's what Xfinity decided to do and the service shows. It's a monopoly. Also the darn machine that you can make payments on no longer takes cash. It's so inconvenient the way it's ran now. I hate it. read more

I was looking for a new phone and xfi was selling me Samsung galaxy A16 for $200 plus tax and monthly service. I thought would be another option. when through my Xfinity app and found the same phone for $49.99 and $25 a month order it. the service is called "now" got a new phone paid close to $80 and if anyone is looking for a better price look in the website or app. read more

Im glad they have awesome employees like Rene & im glad I got myself the phone I wanted today! I was skeptical for awhile weather I wanted a new phone or not with xfinity mobile. I was also not sure if I wanted to upgrade. I've had comcast / xfinity internet for years and always been a happy customer. Customer service is top notch and im always happy with results. I've decided I had to get the iPhone 13. Went into the store and got two new iPhone 13s from sales associate Renee , whom let me mention was spectacular salesman and made me feel like every move I was making was a good one. With that being said before I decided to go with xfinity I wanted to connect my cellular watch with xfinity for awhile but had no line with them and I also got that connected today! Thank you Renee - I will def be referring people to come to you personally - such a sweet young lady. I left with my husband a happy customer us both having new iPhones !!! The iPhone 13 in pink ^.^ and blue for the iPhone mini, yay!!! read more

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Carlos C. On Kings Canyon in Fresno Ca was very sarcastic And rude. I paid with my credit card and he would not give me a receipt. I asked to speak with a manager and he offered me his hand to shake Saying he is the manager. His badge clearly said consultant, not manager. I do not recommend this store along with the girls supporting him in back of me. Bad service! read more

This is the slowest wifi i have ever owned i don't recommend this wifi i cant run 2 tv and 2 consoles the wifi sucks

This Xfinity location on Kings Canyon has unfortunately been terrorizing the community for way too long. It needs to better serve the community by closing down and shutting its doors because their service is painful, the employees are suffering and contaminating the public with their misery, they truly lack good customer service. Go to River Park location, you won't regret it! read more

I got up this morning to pay my bill waited in line in front of the store. Went in and they took my name I said I just want to pay my cell bill so the lady with big eyelashes sent me to the kiosk to pay it wouldn't work for me. She avoided eye contact to confirm she saw it didn't work so I went back to the front and when I saw she was walking up I told her and she wouldn't even take time to point out how to work it or what happened then the young man with the uncombed hair tried to avoid helping by telling the people that came in behind me it's a 30 min wait instead of just saying give me a moment I'll go over and try to see what's wrong with the machine. I left to come outside to write a review about the kings canyon store here in Fresno I think it's just this side of town where they treat customers this way like people are not a priority or they just don't have proper training. This store gets 1 Star. read more

Xfinity Store by Comcast - And where is the Xfinty sign at??? - Internet Service Providers Near Me - Fresno, California

Had to get a new phone. Arturo C. was very helpful with our questions. He was able to transfer my info from iPhone to android. Also, he was able to help us resolve an issue with our bill that another location was not able to. They had at least 6 retail associates helping out. Arturo demonstrated good customer service. He was genuinely patient, engaging and went above and beyond to help us. Will definitely come to this location from now on. read more

they enrolled us in a scam 1 gigabyte for $20 that's robbery plain and simple , we wouldn't ever agree to something so retarded they want almost $400 for the month of october , they can kiss my A ... this company is thieving businesses, ive been with Boost mobile since it was Sprint back in 90s, they did this to my wife because she's gullible, when I saw the scam I call and they ahab that answered the call talk like he had snorted 3 lines of cocaine what a heck, he was out of his mind, they go to H"ll for all I care. read more

I have a xfinity service at my home. And they send $700 to my collection department, i went to store to check whats wrong in my account they carge me every month. But a bitch at counter said call collection company to find out what wrong in there, she said she cant see my account and cant help me with anything. What a bitch read more

I had Comcast years ago. And recently found out by my handyman that my satellite dish was drilled into my brand new roof back then. !!!' I had no idea. I remember a tall Hispanic man asking my permission to install the dish on my roof. Well isn't that where it usually goes. I thought he meant on the side like all other dishes ! Nothing can be done now . This professional person said if he removes it I will have a hole in my roof. Leak etc. ! What was Comcast's worker think of ???!!! So disappointed . !!!! Beware !! read more

Anthony (Tony) at this location is a saint! He worked with my father and was kind, patient, and extremely knowledgeable. The store was BUSY, but the customer service was excellent. God Bless Tony! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Fresno, California

Reyna is such an amazing employee! I came in for a new phone not even knowing if they sold any there. She set me up with what I wanted and was so patient with me. I felt comfortable the entire time and we had some good conversation! Thank you so much for your help! You are amazing! read more

I was very impressed with the service which was provided by associate Daily Sandaval. I went there with my uncle and my brother to get a new phone on September 11th and the 12th. She was so helpful with all three of us. I just love my new phone. Miss Sandaval helped me pick out my phone , and get the color that I wanted for it, I am learning a lot about it. My favorite feature is the camera. Once I took some pics, I was able to set it for my new wallpaper. Thanks again for helping me Miss Daily Sandaval, You we're the greatest!!! read more

II went to the Xfinity store at abt 11:15 and walked out at 11:22. I expected for this to be a long wait.. it obviously was not.My service provider was cashier E3J.. I believe his shirts said Dave He was very polite and wanted to make sure I wasn't being charged for too many boxes.. etc. I have to also say in my recollection... any time I have to call Xfinity customer service..they have all been helpful and cordial. Thank you Xfinity for positive customer service read more

I traded in my phone in November 2020 and it is now June 2021 - 7 months later - and I still have not received the money for my phone. I've been going in circles with customer service this whole entire time. They say that it's on hold because the trade in was a high value ($357). This is BS! a company of Comcast's caliber shouldn't have a hold up over $350 phone. I worked for Comcast and I worked for Verizon and this is not how businesses are supposed to be run. This is awful. Not to mention they originally quoted me $400 for my phone, and now all of a sudden they're saying it's $357. DO NOT SHOP HERE !!!! read more

worst costumer service I have every received been waiting now for 45 minutes. As workers walk around like they have nothing to do

Really great service! Didn't oversell and Brandon was super informative and helpful! I'm not great with technology and he went above and beyond to ensure I'd be able to install everything myself when I got home. Upon attempting to install, I learned the cable outlet wasn't working, and they set an appointment for the next day for a worker to come out. He arrived exactly on time, fixed the issue without even entering my home, and internet was up and running in minutes! Great customer service. read more

Employees are very friendly and willing to assist your needs at the store. Quick and easy process. Parking is big enough to find a close by parking spot. read more

We went to the store today and we were helped by Miles he was fabulous and was very patient . Couldn't have ask for better customer service, nice, polite and so helpful. We were able to leave our carrier and transfer our lines even though our old carrier was not supportive of us leaving their company. If you go to this store to get Xfinity Mobile Miles is your guy! I would also like to give props to Romeo for setting up our cases and screen protectors on our three phones. read more

The customer service was AMAZING!!! I went in with a printed receipt from my email of my services and explained my situation to them. I was paying for TV cable but hadn't picked up my TV boxes due to miscommunication on my part and once they realized what I needed, they walked me through each step, each of the services, and detailed explanations about additional prices and such. They were very responsive to my questions and even was able to help me with my xfinity app problems! Quick and easy, I was in and out within 45 minutes, probably even less!!! read more

Last Friday i called to have my daughter Cats HDTV imstallef. Comcast has the worst technicians i have ever dealt with! Talked to technician regarding a new HD installation. Could not get HD signal at all! Technician reset the signal 12 times and she couldnt figure out problem! Determined by me the problem was they had a Coaxial cable instead of HDMI! After switching them HD signal was fine. URGGGH read more

Just a horrible, horrible experience with Xfinity. Truly one of the worst companies I've ever had the displeasure of doing business with. Boggles the mind how they stay in business. read more

I've been meaning to write this review for a while now but could not remember the name of the gentleman that helped us and I finally found his business card. This 5 star review goes to Devlon Davis if he is not yet a manager he should be! He gave us the best customer service from the moment we walked in till the moment we were walking out the door. He was attentive and genuinely helpful. I have to admit that since I am a "Yelper" I looked up reviews to this place before making the trip and this place had really bad ratings so I didn't have high expectations but still needed to get my Wifi up so I decided to go in and was pleasantly surprised with Devlon. I can't say the rest for the other people working there. He was the only one greeting people as they walked. Anyway, if you need to visit this place make sure he helps you. You can't miss he's probably the one who will greet you read more

Just received great service at this Xfinity location. I came in without an appointment (not sure if you can set an appointment or you just have to walk in) you are greeted right at the door and give your name to sign in and asked to take a seat. Comfy leather chairs and a tv in addition to a pretty big selection of new phones and other demo items you can check out. I was worried about having to take a seat, there were 3-4 service counter "windows " and all of them were in use. I figured I'd wait about 15 mins and then maybe try again another time. (This is the busy time wherever you go, about 5:45pm on a Monday) Surprise! It had been less than 5 minutes! And my name was called. The person that helped me was friendly and worked fast to process my request -- canceling service and turning in equipment. He didn't try to change my mind or change to a different plan . That to me was perfect customer service interaction. A clean, organized office /waiting area and good service . read more

Xfinity is like the Verizon for cable/internet services. I absolutely dispies this company but it does give us the best results in our area. Downsized to just Internet. Everyone in my family have cellphones so there's no use for the house phone PLUS NO ONE ever picks up! Annoying lol and cable? Why when husband installed most needed apps on my phone and the tablets?! Cable and landline you are both declined! The company REALLY doesn't offer good prices but when I disconnected the landline and cable I received a call from Xfinity 3 days later asking what the problem was, what could've they done better, made me feel like I was a valued customer. Anywho besides the point MY GOODNESS! This location is ridiculous on wait time!! Even though they KNOW how busy they get and how many customers come in to pay, questions, sign up they always have 5 stations open and the 2 self serve kiosks, with one ALWAYS broken. Teller wait time: 30-45 minutes when they tell you 15, and wait time for kiosk: 10-20 minutes because people really don't pay attention to what the kiosk tells you. MACHINE WILL NOT PROVIDE CHANGE. -_- or enter zip code while they're trying to enter their phone number. The other station I know of is on the other side of the world! In the river park area! Don't even know what's worse?! Not being able to find PARKING// or a long wait because in the end they equal about the same. And NO I will never pay for anything online; bad experiences and because of fear in that I am forced to deal with waiting and lines and no parks.... read more

This place is a joke! They have employees working there that don't even want to be at work and end up treating customers like crap. Went in today to return and cancel a cable promotion they had offered me and still wanting to keep my internet service as usual still stated it to the lady that's what I wanted to do today but it turns out to be that after an hour from being there and arriving home my internet wasn't working so I call the 1-800 Xfinity for support and to my surprise this lady from the Xfinity store went ahead and canceled my internet service without my consent! Had to be on the phone tonight for more than 25mins to reset my internet service all over again. Horrible experience honestly, customer service at this store is not the greatest at all. read more

Be careful with this company they want to keep you tied up with them forever and when you realize it is too late because they don't let you get out very easy and if you manage to get out they charge you a bill and you never let you know until after a year and when you They send collection . read more

Went to the store to pay a bill they told me this one price when I talked to the call center lady they said it was one price I'm tired of dealing with Xfinity Comcast I'm going to cut the card within the next 30 days read more

The only reason I am giving them one star is there is nothing lower. We have been trying to get them to install Comcast for months. We can't get them to come out. They say there is no hook up but there is. I had it spacious in stalled by the Bonadelli subdivision. I'm going to try att read more

horrible, some workers work very hard I see the guy at booth 9 finished 5 people and the three ladies on the other booth still helping the same customer as they did an hour ago. Comcast need to fire these lazy ass ladies and hire people who will be willing to do their job on a consistency level. the security guard did more than those lazy ass ladies, they are on the customer service sign side read more

I've been to this store three times in the last three days, and I have been extremely frustrated every single time. After assuring me that all my data, photos, apps, etc. could be transferred from an old iPhone to the new iPhone purchased there, they were unable to transfer any info to the new phone. Additionally, the WiFi box that they sold me is an old model and turns itself off every half hour which makes it almost impossible to do anything that requires WiFi. When I went back to address both of these problems, they gave me "new" box which turned out to be the exact same kind of box they gave me two days before and is apparently an old model. And it works the same as the one I already have. In other words, it doesn't work for more than 30 minutes at a time, which means IT DOESN'T WORK! On my third visit to this location, I sat in the store for over an hour waiting for pictures and videos to transfer to the new phone. Some of them finally did transfer, but they were out of order and not all pics and videos were included in the transfer. None of my apps or other information was transferred despite being assured by numerous employees that this could be done. Finally, the most frustrating thing about visiting this location was their disregard for wearing masks to protect customers from COVID-19. I realize not everyone believes in the science of masks, but I live with an extremely immunocompromised family member. Because of that I rarely leave the house. When I do go out, out of necessity, I appreciate businesses who enforce the governor's mask mandate because I take every precaution to protect my family. Every single time I was in the store there were both employees and customers who had removed their masks and/or were wearing masks improperly (under their noses, not covering their mouths, under their chin, or hanging from one ear). Even after politely asking the employees to wear their masks properly while helping me, I was met with laughs, eye rolls, and continued non-compliance. Some employees would pull their masks back up over their face temporarily, but would remove them again just moments later. I found this to be incredibly disrespectful, especially when they knew that it was important to me. The worst offenders were Kevin and Ty. I even asked the manager if he could please require the staff to wear masks which he was happy to do. But he seems to have no control over the employees once they are out of his sight as they would immediately remove their masks as soon as he stepped into the back. I will never visit this store again and I'm an incredibly dissatisfied with the service. The only helpful staff member I observed was Lydia who wore her mask the entire time I was there for all three visits and who appeared to do everything she could to help sort out my issues. I have photos of several employees not wearing their masks (or wearing them improperly), but I don't know how to upload them to the review. read more

If you need something from Comcast it will take forever unless u need to pay a bill then they are right on it. To bad they act different when your wanting service compared to paying. All I wanted to do was add a sports package can't get it done on the app, X1 device or phone (unless I want to wait two hrs). So I just tried to pay the bill to see (even though it's already payed)and it worked with no problem. read more

I've set up auto-pay with Xfinity Comcast - 3x and every month they get it wrong. It never comes out of the account that I set up-wow t-h-r-e-e t-i,-m-e-s !!! I first set it up with a visit to the Kings canyon store and then with a call to Xfinity Comcast and then another call to Xfinity Comcast so who knows maybe 4X's the charm?!?! read more

Why did it take 30 minutes just to return equipment? This store is worse than the dmv. You should just be able to drop off your equipment or mail it back instead of waiting FOREVER. Very unprofessional very disappointed read more