Have been a customer for four years or more. When ever I…read moreneed technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions.

I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard…read moreto come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price.

I just had Uverse internet installed for my parents, since their existing ISP (Clear/wire) is…read moreshutting off in November 2015. I'm writing a review hoping that it might be helpful to somebody else if they find themselves in this situation. My parents and myself have two older (7+ years) Macs running Snow Leopard. We also have 2 iPhones and a Nexus 5, and a ChromeCast. When they came to hook up the internet, the tech was helpful and friendly. Unfortunately, when it came time to test the network, it seemed to only be working reliably for the newer devices (my phone, my mom's iPhone and the tech's iPad). On my parents' iMac it caused incessant hanging, and it actually froze up my MBP's entire Finder four times in a row, necessitating a hard reboot each time. The tech's eventual answer was to 'buy a new computer.' While that might be true, my parents shouldn't be expected to dump $$$ on a new computer just because of a switch in ISP! After much troubleshooting, I came to the conclusion that it was the all-in-one Modem/Wireless Router. I don't know if there are some settings that would make it function better or not, because it was basically impossible for me to check the settings before both computers would freeze. I had to boot in safe mode to turn off the wireless in the MBP, and unplug the Ethernet from the iMac. I ended up plugging an ethernet cable into my parents' old wireless router, and then using another ethernet cable to go into the iMac and using their old wireless for the rest of the devices. I wouldn't have bothered with their device as a router, except the tech unplugged everything and insisted that it should work. Maybe for newer Macs and Windows machines, but for the people who have totally functional computers that happen to be older, it's ridiculous and wasteful to think we would throw them out because they won't play nice with their buggy router! That said, the service they are getting currently is much better than Clear, and so far has been okay. We'll see how it holds up in the next few months.

I did not appreciate the harassment from their employees. They approached my home four times even…read moreafter refusing their service.

This locally owned business provides the best customer service! Aside from the customer service…read morethey also provide very competitive prices for their service. They respond to issues rapidly and are usually in front of notifying their customers of said issues. Best of all the answer their phones, and direct messages in real time! I can't recommend Wireless Internet Services Inc enough for all your wireless internet needs!! Thank you Tony for your help and patience today!!

We've been customers of wireless internet services for about 10 years now. During the pandemic our…read morebuilding was closed and they kindly suspended our service until we were able to reopen, A+ for customer service! Internet speed is great and the price is very reasonable. Thank you wireless internet

Jessie was our home tech. He was here during our last call also! Both times Jessie has been able to…read morefigure out what the issue is and has been able to fix it resolving the issue! Jessie is extremely thorough, customer and company oriented and is a very professional and timely individual! Jessie gave us the tech number of #3959 for his identifier number within the company! 10/10 on customer service today!

I ordered a phone online but my husband needed a phone asap so we went in store to purchase the…read morephone and I was told that once I get the phones I ordered through mail that I could return those ones and get my refund. The phones finally came in the mail and I went to this specific store because it was good service in the beginning and it's where I was told to bring the phones I ordered back, but a guy refused to take my return and told me the girl had to do it because he couldn't, but she was there and told him yeah you can do the return and he refused to do the return even with 2 guys offering to help my return he kept telling them not to help me and when I asked if anyone was going to help me he replied " no, no one's going to help you " and it was the worse experience ever and I been coming for 10 years...

Very Very Disappointed with DISH - Love the cable service…read moreitself! 4-5 Stars on cable service but hate the customer service and policy. 1 STAR ON Customer Service. Took hours ... called 2X and was on phone for hours. I can't believe DISH charges you a monthly lease for their equipment but when their equipment goes out YOU the consumer have to pay for them to come out and change the equipment. They won't send you the equipment to replace but you have to pay $100 for a technician to come out to tell you the equipment is bad. Mind you the equipment that they give or you lease from them is REFURBISHED!! NOT NEW!! Dish has made its money on the equipment but want to continue to charge you for them coming out. However you can get a service plan for $9.99 a month which you can purchase for a no fee technician. AGAIN Why should I have to pay for your faulty equipment? I'm already leasing the equipment. augh!!! this is totally wrong! I can see charging me a technician fee if it was my fault but this was YOUR Equipment. The wireless joey access point worked the night before DISH did the every night reset. So we got the tech out today and he had to change the equipment because he too after 2 hours couldn't get it to work. He replaced the wireless access point with ...get this a NEW REFURBISHED equipment but could not guarantee that this access point won't go out all he could say is it is working right now. Now I'm stuck in a 2 year contract 1 year and 4 months to go. Mind you the equipment only lasted 8 months. VERY DISAPPOINTED WITH DISH CUSTOMER SERVICE. I THINK THEY ARE WRONG. You want to save money then go pick up your equipment that is left on all those houses that cancel your service. - Very upset customer. - Very upset customer - Oh yes the customer service did agree to reduce the tech fee to $47.50 but its not the money - if you leasing your equipment you shouldn't get charged to have it swapped out. What If I get another "lemon" so to speak and it goes out in a month.

I am moving. Today I wanted to cancel my Dish subscription and it took more than 30 minutes and 3…read moreassociates to get the job done. Talk about frustrating. They tried 15 different ways to have me keep the service. They didn't listen that I was done with dish after 27 years. I kept saying just cancel my service and they would offer some other price or solution. Think twice before you sign up, because they won't let you cancel.

Bret Haines is the man! He originally installed both our Dish and our Hughes Net Services 10 years…read moreago. We recently contacted him to install our Starlink system. Even though he is not a representative for Starlink, he installed our system and took us through everything we needed to have instantly faster Internet. Bret is knowledgable, experienced, and professional to the nth degree. As far as we are concerned he is the go to guy for all things satellite related. Five stars for Bret Haines.

Bret Haines, owner of Sierra Satellite, installed star link for us today. He is very professional,…read morecourteous and friendly. He stayed with us until he checked the connection on all of our devices cleaned up after himsel and asked if he could help with anything else. He even set up the app on my phone for me. I would highly recommend him to anyone who needs help with satellite service.

i was at this location today ( this store 5195 n. blackstone, fresno and 1398 shaw ave, clovis are…read moreboth verizon corporate stores) i had a problem with a verizon gateway, that i received from the up the street blackstone store. i picked up the new gateway box, friday afternoon, it didn't work. went back there this morning and was pretty much told to bad. so as i said, i went to this corp store and the team there jumped all over this and took care of me thank you very much team, and thank you jacob, one if the managers. jacob took time to resolve the mistake from the non-corperate store. do yourself a favor go to the fresno or clovis verizon company store. the rest are franchises, they don't care about you, they just want to make a sale.

Came here around 2:50 p.m. to return two pieces of equipment today. We were told to have a seat and…read morethat it would only take a few seconds. We waited until 3:43 p.m. before finally being seen by someone, who then told us he was still waiting for someone else to help us. Multiple walk-in groups were helped before us. Eventually, the same guy who told us to wait ended up helping us anyway. Ridiculous! I understand that what I'm here for doesn't make money for Verizon, but this was such a simple request that should have only taken no more than 5 minutes. We were finally able to leave the store 3:46pm.

I walked in and everyone greeted me and they came to help me right away but the 2 guys that helped…read moreme where James & Steven They were very helpful and helped me what I asked for I would recommend this location fast nd out the door and no wait ....

I wish I could Gv them a zero Almost two weeks ago my…read moredaughter applied picked up their equipment. IT never worked !!!!' We had an appointment. Nobody showed up or even called EVER !!!!' Waited from 1 pm to 545 PM. WE contacted Xfinity they said no service in this area. So struck came out her 4 days ago. Said they were installing a cable. And they would be in touch. That was FOUR days ago !! Today we received a BILL. For what. We have no service. Tuesday we are getting a REAL service. And taking their equipment that NEVER worked back. Also to ask WHY THEY ARE BILLING. WE HAVE NEVEr had their service. Worst place ever for internet. !!!!!! Almost2 weeks. No communication at all except for talking to two men who said they were installing a cable. No communication. !!!

I have had their service going on 3 years now with steady signal n only 1-2 downtimes with minimal…read moretime(less than 15 minutes) and when I called because I felt my speed was a little slow(on one occasion) they were right on it and their call service is awesome (wait time was less than 5 minutes!!). Again amazing tech company!!!!

Ayera has been a great decision for us…read more During the 2 years that I have been using them, here are my comments. 1) They answer the phone quickly. Anytime I have had to call I have never had to wait on hold, they pick up. The people I have talked to in the office are always helpful and friendly. 2) We have the 60 MB plan and have not had too many issues. Occasionally there may be some lag time, but for the most part the service has been good. We do have a couple extenders in the house and I think these help a lot. 3) It is easy to set up your account online and manage anything you need. I am on autopay and it makes things very easy 4) We have had technicians come out twice over 2 years. Once when we moved in and again this week when we were able to upgrade to a higher speed plan. They had to replace the radio antenna to get the higher speed. Vance and Ryan were the technicians that came out. They are both professional, friendly, calm, knowledgeable and work efficiently. They arrive on time, introduce themselves, explain what they are going to do, and then get the job done. For me, it is the little things that matter. For example, this week when they both came out and it was wet outside from the rain, before they entered my house they wiped their feet. These little things show you that they care about what they are doing and that they want the customers to have a good experience. If you are debating about what internet to go with, choose Ayera. We have been very happy with our decision.