I have been to this location three times in recent weeks to change my subscription, get new equipment and return old equipment. Each time I was met with little to no wait and friendly, professional service. Louie and Bruno were both exceptionally helpful. read more

I went to activate my phone as a new customer and one staff name Ismael walked to help me. He was rude and incompetent. He said he can not help me unless I upgrade my phone. The most unprofessional person I've ever encountered. Eventually Antonio came to my help. I'm not going back there! read more

I was going to return my internet equipment as comcast had jacked up my rates. Went to the store and walked around like a headless chicken for a few minutes before I was "signed in". I was shocked to see there was no ticket system like at the DMV. Waited 35 minutes before seeing the customer rep who was unable to get me a good deal but was polite and courteous and helpful in quickly cancelling my account. In fact all the staff were doing their best.Its just that they were overwhelmed by the amount of people who kept trickling in on busy Saturday morning. It wasnt really their fault . Their internet service is without fault (simply too expensive for me at this moment) and this store was well kept. I would suggest a ticket system to reduce customer irritability if any higher ups are reading! read more

My 90 year old mother went in for a simple question to get help with changing her phone number in her account. There were 3 particular men that were not interested in helping her and were very dismissive. They claimed they couldn't help her. She walked up to one of the men and tapped his arm to get his attention and he yelled at her to not touch him. She said she was sorry and just needed some help. He yelled at her to get out of the store and the other 2 men also yelled at her to leave. She was humiliated. I went in to discuss the situation and they were equally rude to me. We will never go back to this place again. read more

I've experienced bad customer service & this place ranks among the worst. They don't care at all about helping you unless it means a sale. I was quickly shown the door without any resolution to my issue. Like I said, there was no interest helping me solve my problem. I went to an actual Xfinity store (not a branded partner) & they were much more helpful. Don't waste your time or money here. read more

The manager at this store and the workers try and trap you into getting something you don't want and then lie to you about it. He told me to leave the store and not to come back because I told him what the truth was and they lied to me. Don't use this location. Nov 2024!! Made a call to headquarters with a complaint and they said they are looking into the matter with this manager and rep that didn't know what they are doing and yelled and cussed at me. Honestly I think the whole Xfinity group lies to everyone they can care less. read more

DO NOT sign up for Xfinity mobile! This place is a joke. We came in for our internet bill and the manager, Tony convinced us to switch to their mobile service to save money. I was hesitant but trusted his word. He then proceeded to sell us a phone that was later verified as stolen. We went back to the store and explained to them what corporate had said. We were sold a new phone and told we would be refunded for the stolen one. We were never refunded and now the bill is showing an additional line I'm being charged for. The stolen one. There are also activation fees on the bill which the manager had told me were waived since we were new customers. I'm not on the phone getting the run around from corporate trying to fix this mess. Save yourself the hassle and do not switch! It is not worth it. read more

Their customer service rep. was helping me to save money and then didnt tell me i had to send a photo of my driver's license within 48 hours. They cancelled the order on Easter. This was a busy weekend and i dont always check my email right away unless I know something needs to be addressed right away. Now i call back this morning when i first see the email and now i cant get the same deal. I've been with Xfinity/Comcast for 20 years and this is how i get treated! As soon as i find another internet company I'm gone! read more

Went in to the store to upgrade a phone on my account, when the rep asked which phone I wanted, I was told that some policy just started and they no longer do in store phone upgrades, only new lines of service could receive a device and I would have to order online. I called Xfinity customer service line and was assured by that representative that the policy was false. I went back in to the store and asked to see where this policy was listed, I was told I should have received an email. I was then told they were not a corporate store, simply an authorized retailer, and that's why they couldn't do the upgrade. I'm certain this was merely because the commission on an upgrade is not as much as a new activation and they didn't want to use phones in their inventory. I never had an issue with Xfinity until today. read more

I was able to get same day wifi for my new house by filling out the application online. I had this store nearby and I was able to select the option for store pick up for the modem(instead of mail which would have been about 3 days). Teng helped me and asked about what phone service I had(T-Mobile) he told me by bundling I could save money so it was something I thought about. I go home to set the modem up, through the app this was incredibly easy. 3 days later I make an appt to see Teng in store. All the gentlemen there are very helpful and offer their time. Teng was able to get me in and out in 45 mins. 2 new phones and switched service, saving me 40 a month off my previous providers bill. Sooo happy to be doing business here, painless and cost effective. Thank you Teng! read more

HORRIBLE service at this store! They wouldn't take back the wrong phone that THEY ordered for me and told me it was over 14 days & couldn't be returned. It was only 10 days! I went to another store and had much better service! it was worth the drive. Nobody knows what they are doing at this store and they don't care about their customers. AVOID! read more

My HOA pays for basic service, but don't try & speak with a real LIVE representative. Their "live chat is useless. I've had multiple problems, outages, one tv not working for 5 days. Paid for MLB twice and was finally resolved, but I also missed some games - Xfinity's fault Although I was reimbursed, I was unable to watch the games that I watch EVERY DAY As soon as AT&T comes to Fresno I will switch. And their mobile phone service is also horrible I had it for 2 days & went back to AT&T read more

Xfinity has the worst phone customer service there is. On phone over 55 minutes and still no resolution. Their robo answer service is ridiculous and does not give the options you need to pick only to be transferred to and no help. Do not recommend! read more

If I could give a minus 10, i would. Have been trying to find out for 2 weeks why my bill has gone up $45. Was not given an answer. Called back. Reexplained. Was told only a supv had that info. Was promised a call back which never came. Tried twice online to schedule a call back. Did not receive either time. Spoke to supv at Xfinity store who encouraged me to email him details and he would look into it. Wrote him twice with no reply!!!! So sick of their lies!! read more

If I could give negative 5 stars I would! Was a customer for over 20 years and my account was hacked. Xfinity investigated and agreed. I tried to work with them for 4 more months and continually had my service turned off numerous times. Was told I had to pay my account in cash for 6 months. I spent so many hours on the phone with them I can't begin to count the wasted hours. SO glad I broke up with them. The worst customer service!!!! RUN from Xfinity!!!!! worst experience EVER!!!!! read more

For the most part the rep that helped was very good no issues with them. The other employees here are excessively loud and the rep helping me had a hard time trying the hear the phone while getting me help. They talk as if the they are at a club and then they are just saying inappropriate things and hitting each other around. Just a very unprofessional work place behavior. read more

I do not recommend Xfinity. I signed up for a discounted rate. When I moved, I was no able to continue with Comcast, because they are not in San Diego. I was planning on moving my service. They said, sorry, you are no longer a Comcast customer, so we are going to charge you a termination fee. I tried to explain my logic to the rep. It was "Sorry". read more

Destiny was great! She showed me all of my options in black and white and helped me choose what was best for my family and most affordable for my budget. I'll be saving money and getting better service, I'm thrilled read more

They screwed us over on a phone bill and now we have to pay more than what they say and they are not the original Xfinity sister location

I have been a Comcast subscriber since 2005. After trying Dish and Direct TV, I found Xfinity to be the most reliable , courteous and professional TV and internet provider. I also have my landline and mobile phone service through Xfinity. I probably will be a Comcast Xfinity subscriber for as long as I need these services. The store on West Shaw has a knowledgeable and friendly staff. They have been so helpful with renewing my contract and exchanging equipment ie an updated remote control. read more

Store rep set up my device without permission. phone now hacked. Xfinity was going to replace it but did not have a purple iphne 12. Been going back and forth with xfinity and apple for months with both refusing to replace the phone. Go to Riverpark store, they are on the up and up. Will be changing carriers after I get results from FCC complaint. read more