Worst customer service I have ever received. A "worker" named Dulce could not identify why my bill…read morewas wrong, was extremely rude and refused to provide contact info for a manager and even claimed she was the manager. Avoid this location.

On 9 June 2025 I entered the Xfinity store at 850 Herndon Ave. (Suite 101A, Trading Post Center) to…read morecomplete a routine equipment purchase. What followed looked less like retail and more like a live demonstration of how to violate California's consumer-protection laws: * Refusal to identify - The individual who later gave the name "Arturo [--]" withheld both full legal surname and employee ID when asked. Under Cal. Bus. & Prof. Code §17500.3 a person representing a regulated service must disclose true identity on request. * Stonewalling class-wide complaints - Staff loudly claimed they are "not allowed" to discuss unresolved systemic issues. That is flatly inconsistent with Comcast's own escalation policy and may constitute unfair business practice under Cal. Bus. & Prof. Code §17200. * Aggressive ejection of a paying customer - After the representative could not complete a transaction "a five-year-old could execute," he ordered me to leave, asserting he would "still be here three months from now," immune from consequences. That bravado collides with 47 C.F.R. §76.309 (c)(1)(ii), which obligates franchised-service agents to provide competent customer assistance. * Potential privacy red flags - Multiple prior patrons have alleged identity-verification shortcuts at this site. If true, that behavior implicates Cal. Civ. Code §1798.81.5 (data-security obligations) and Penal Code §530.5 (ID theft). Bottom line: this is not a company-run Xfinity store despite the signage. It is an independent dealer whose conduct now jeopardizes Comcast's brand and your personal data. I have issued preservation notices to Comcast, Rich Development (landlord), and the California Public Utilities Commission. Anyone with similar experiences may contact legal@ikigaisanctuary.org or (559) 461-9980 so counsel can aggregate evidence. Until this outlet can document remedial training, steer clear. The oxygen they consume could serve a more customer-centric establishment.

Have been a customer for four years or more. When ever I…read moreneed technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions.

Will tell you it will be one price & will charge you another.. HORRIBLE customer service!! Save…read moreyour time & money, get starlink!!

We have been a customer of Integrity Networks Fresno since 2018. They have been timely and…read moreresponsive on the few occasions that we have contacted them. They recently upgraded our routers and dish without charge, increasing our internet speeds. We highly recommend them.

Overpriced compared to every other place do not get them unless last resort. Plus good luck getting…read morea hold of them. There's no reason an internet company should be unavailable after 5 especially with the amount of problems you get with this company

Verizon changed their home internet service without first contacting their customers by limiting…read morethe unlimited service we've been promised and signed up for bad business I don't recommend them or their internet service

Was a little hesitant to go here because of the reviews they had online but was immediately greeted…read moreby Jas. He provided an excellent representation of good customer service and made sure we walked away with a great new IPhone and a good cell phone plan. Despite the negative reviews, this place at least for us did exactly as expected and honored their commitment to excellence. Thank you Jas!

If I could give Gilbert 0 stars I would. This man is so flakey and unreliable. He never shows up to…read moreappointments and had the audacity to hang up on my colleague, tell her he is on the way but never showed up over 4 times, and just hung up on me for my furious tone of voice?! How is this man in business with all the bad reviews!!!! Gilbert I hope your lunch was great after our conversation, your work ethics are terrible and your service is not up to par. I will be speaking to AT&T and DirectTV about stripping your rights as a service provider/contractor considering you are not dependable and putting people's businesses at stake with your false advertisement of a business.

CAUTION, this company is a SCAM. This company was at our…read morelocal Home Show. They took are personal information, credit card information and signed us up for new DirecTV service. Promised an installation date, etc.. NO SHOW for the install appointment. WILL NOT answer their phone. AT&T/DirecTV does not have information on this company! SCAM! SCAM! SCAM!

Great service! Very fast, everyone is wait to greet you right when you walk in. Raeann was very…read morehelpful in telling me how to activate my modem and even personally messaged me when I left my old equipment at the store. Not sure why this store has low stars because their customer service is on point!

They broke my personal modem so they gave me one saying it would be free and I would never be…read morecharged. Then they proceeded to charge me $15/month until I gave it back. While waiting in the xfinity store to get it fixed, there were two other people who were given "free" hardware then charged for it. The in store representative told us it was my fault and I was supposed to have returns it. However it was free because they broke my one. They refused to refund the money even after returning their modem.

The internet drops often. Weak signal even though I am supposed to have the fastest residential…read moreservice internet speed. They never volunteer to refund or credit my account if I go without service for a day.

Dropped Xfinity after 5 years due to their shady business practices. Xfinity raises your monthly…read morerates w/o informing the customer. They do the same with internet speed which raises your monthly rates too. They bumped inet speed to 800 mbps from 300. There is no noticeable difference. They bumped up TV price w/o adding any improvements or channels. Some HD channels are not 1080p but are 720. In one month the monthly service went from $147 to $227! Called Xfinity for a lower price. Agent stated he could get me a promotional offer for $147.63 including 1 gbps speed. I asked if this was my original TV channels + the 1 gig for $147.63. He (Kyle) said yes. I turn on the TV 2 hrs later to find a ton of missing channels. Called Xfinity, the agent said I had 25 TV channels not 125. I asked reinstate everything to my original package. After a few minutes she stated everything was back to my original. Feeling suspicious I call 2 hrs later only to be told my inet speed was 1g with a bump in price. Cancelled all service in one week. Cleaned up the Xfinity cable mess behind the TV; no TV box, no cable internet box, and no cables for each box. Went to DirectV Streaming (dongle on TV) WiFi connected to MinterNet 5g WiFi gateway. All for under $130. Note: Not satellite, streaming as Direct is doing away the ugly dish. Everything comes thru the internet.

This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity…read morein May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity.

I had a really frustrating experience at this Xfinity store today around 4 PM…read more I walked in and wasn't greeted at all. One employee (blue hair, name Jean) looked right at me more than once and didn't say anything. I stood there for about five minutes waiting, while other customers came in after me and were greeted and helped right away. I finally had to speak up and ask if anyone was going to help me, and all I got was a quick "oh sorry, how can we help you?" like it wasn't a big deal. The whole staff seemed completely out of it--low energy, not paying attention, and just not interested in helping customers. When I said I wanted to buy an Apple Watch and asked how long the wait would be, I was told it might take a while because everyone needed to take lunch. That shouldn't be the customer's problem. I wasn't expecting anything special--just basic customer service like being acknowledged and helped in a reasonable amount of time. Instead, I felt ignored and unwelcome. I ended up leaving without buying anything, and I definitely won't be coming back or recommending this location.

Our business uses TelePacific and has for several years. We are very pleased with the customer…read moreservice and the local rep, which we never got from AT&T. The pricing on a 3 year term was way better than what we were paying and they really spent the time to provide us a business solution rather than just selling us something we didn't need. I would highly recommend them to everyone.

We have had Telepacific for a number of years for internet and VOIP. We were very happy with the…read moreservice - rock solid - until about a year ago. Suddenly 3 mb/s slowed to less than 1 and even .1 (measured by Okla). Many calls and service requests to Telepacifc have led only to statements we must have done something to cause the service to slow. Frankly it is clear that Telepacific (now TPX) simply reduced the bandwidth. We are cancelling our contract despite Telepacific's promise to sue us and converting to Spectrum. Customer service has been awful, no service tech has ever come to our site (we are in Glendale), we spend hundreds of dollars each month on such awful service. I would be embarrassed to provide such weak service as this company does.