They broke my personal modem so they gave me one saying it would be free and I would never be…read morecharged. Then they proceeded to charge me $15/month until I gave it back. While waiting in the xfinity store to get it fixed, there were two other people who were given "free" hardware then charged for it. The in store representative told us it was my fault and I was supposed to have returns it. However it was free because they broke my one. They refused to refund the money even after returning their modem.

The employees are so nice but management can't do anything ... completely powerless and couldn't…read morecare less. Tks for nothing, Brett.

From the moment I walked in Izzy was amazing. I've been dealing with so much back and forth with…read morethis company. I wasn't prepared for the easy in and out experience. 5***** thank you. Izzy!

This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity…read morein May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity.

Jacob made the process super easy and concise, quick, and overall a pleasant experience. Very…read moresatisfied switching from T-Mobile

This Verizon store was amazing. I recently switched to Verizon from AT&T because they had a great…read moredeal on IPhone 17. I went in several times and each time all my concerns were taken care of. A special thanks to Donna and Cody. I will admit I'm pretty clueless about cell phones but they were patient and always helpful. They deserve a raise for putting up with me!

Came here around 2:50 p.m. to return two pieces of equipment today. We were told to have a seat and…read morethat it would only take a few seconds. We waited until 3:43 p.m. before finally being seen by someone, who then told us he was still waiting for someone else to help us. Multiple walk-in groups were helped before us. Eventually, the same guy who told us to wait ended up helping us anyway. Ridiculous! I understand that what I'm here for doesn't make money for Verizon, but this was such a simple request that should have only taken no more than 5 minutes. We were finally able to leave the store 3:46pm.

18 months of fraudulent billing caused by business account rep, Nick, who does not respond to…read morecalls/text. Have made 3 in person appts for Blackstone store, and each time I come in, I am told "they can't find my appt" even though I show them the appt reminder on my phone. I do not recommend getting business lines (voip systems) with Verizon. The phones don't work and customer service does not want to help. I have never had problems with my cell phones but have to leave Verizon due to how it was working with Verizon Business.

Went in there and was expecting a long wait. I was quickly helped by an agent named Jason. Jason…read moreanswered my questions and provided me info on my current equipment. I just want to thank him for the customer service he provided. More internal and external employees could learn from him!

Worst customer service I have ever received. A "worker" named Dulce could not identify why my bill…read morewas wrong, was extremely rude and refused to provide contact info for a manager and even claimed she was the manager. Avoid this location.

I just had Uverse internet installed for my parents, since their existing ISP (Clear/wire) is…read moreshutting off in November 2015. I'm writing a review hoping that it might be helpful to somebody else if they find themselves in this situation. My parents and myself have two older (7+ years) Macs running Snow Leopard. We also have 2 iPhones and a Nexus 5, and a ChromeCast. When they came to hook up the internet, the tech was helpful and friendly. Unfortunately, when it came time to test the network, it seemed to only be working reliably for the newer devices (my phone, my mom's iPhone and the tech's iPad). On my parents' iMac it caused incessant hanging, and it actually froze up my MBP's entire Finder four times in a row, necessitating a hard reboot each time. The tech's eventual answer was to 'buy a new computer.' While that might be true, my parents shouldn't be expected to dump $$$ on a new computer just because of a switch in ISP! After much troubleshooting, I came to the conclusion that it was the all-in-one Modem/Wireless Router. I don't know if there are some settings that would make it function better or not, because it was basically impossible for me to check the settings before both computers would freeze. I had to boot in safe mode to turn off the wireless in the MBP, and unplug the Ethernet from the iMac. I ended up plugging an ethernet cable into my parents' old wireless router, and then using another ethernet cable to go into the iMac and using their old wireless for the rest of the devices. I wouldn't have bothered with their device as a router, except the tech unplugged everything and insisted that it should work. Maybe for newer Macs and Windows machines, but for the people who have totally functional computers that happen to be older, it's ridiculous and wasteful to think we would throw them out because they won't play nice with their buggy router! That said, the service they are getting currently is much better than Clear, and so far has been okay. We'll see how it holds up in the next few months.

Worse place ever. !! They are double dipping. Charging my account two times a month. Once thru…read moremy checking. Once thru my debit card. The checking was a every month payment Buy the new charge started in June So they should hv charged the lesser fee. The new fee But they continue to charge both. !!!' So they are double dipping. Their agent said no only one time a month. I went to my bank in Person and they verified. One payment is from your checking. One is from your debit card. Months ago i was supposed to get the lesser fee but it just started in june I had even forgot about it !! Just dropped att mobile and they still took 144 out of my acct in june. Omg. I got my work cut out. Im going to drop Uverse too now for sure. ATT. Worse company ever. ! Many many things hv happened to me and its all on yelp. They charged me 30 a month for a phone they disconnected for a year and never paid my money back No refunds they said. Horrible company. They will take every .dollar they can but i will report this and call the BBB . To file a complaint My bank is going to fight this too. Beware of this company. Find a phone. Forget it. They never found my phones at all Someone in Hanford is still Using my phone !!

Location: T Mobile Date: June 19, 2026…read more Service: Online Order Pickup This week I had the opportunity to stop at T-Mobile because I had to pick up my online order from my family. Once I arrive there the manager Ray assisted me right away and introduced me to Noberto who is the technician throughout the transaction. I appreciate it their time and their patience because when you transfer one phone to another as we know it takes it consumes a lot of amount of time. But once the upgrade and transfer was completed I was out of there no problem and headed straight home. I highly recommend that you check out this T-Mobile with Ray and the rest of the staff.

The workers go out of their way to help though you may have to wait for a while. I'm impressed,…read moreespecially by Tom who set me up. They all seem to be anxious to help. I have had some help, though I'm having issues with Google, but I am now far out of the country. I lost Google before I left Fresno, but did not have time to correct before Curacao, the Dutch Caribbean. I wa