Have been a customer for four years or more. When ever I…read moreneed technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions.

I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard…read moreto come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price.

The employees are so nice but management can't do anything ... completely powerless and couldn't…read morecare less. Tks for nothing, Brett.

They broke my personal modem so they gave me one saying it would be free and I would never be…read morecharged. Then they proceeded to charge me $15/month until I gave it back. While waiting in the xfinity store to get it fixed, there were two other people who were given "free" hardware then charged for it. The in store representative told us it was my fault and I was supposed to have returns it. However it was free because they broke my one. They refused to refund the money even after returning their modem.

9/18/26 Complete…read morecraziness and mother thought I was too! I went in, greeted by Paul, great worker and let him know that my cell only worked with WiFi and not outside of WiFi. Also, that it worked only when I was with mother, near her cell. He smiled and knew exactly what the issue was instantly. TYL!! He said AT&T sim was still on there and just needed to be taken off. He did it. He also said it only worked around mother's cell because hers is a hotspot. Wow!! Now, it works GREAT! GREAT service, thank you Paul and great mobile phone service! Highly recommended!!

This review isn't about Xfinity stores it's about Xfinity cable/internet service. I joined Xfinity…read morein May 2021. Since then every month my bill has increased slowly. This past February 2026 it was $165, then my April bill arrives and it's $227! No explanation, no change in service, no upgrades just a giant jump in monthly service. I call Xfinity and spoke with Alex informing him I'm considering canceling my service unless my billing is adjusted lower. After his blah blah blah and round and round we go for 30 minutes he states he can lower it to $147.63 locked in for 5 years, including upping my WiFi speed to 1 GPS and no change in service. Cool, I agree and we part ways. Three hours later I flick on the TV to see I'm missing a bunch of channels. I call Xfinity and spoke with Yvette and after awhile she states I went from 125 channels down to 20-25 channels. Grrrr j aws tight moment. I ask to reinstate the 125 channels. She does and after 15 minutes said my monthly would be $220 and that's the best she could do. Ridiculous. And gave her an April 30th end of service. My money goes to streaming not to rip off Comcast/Xfinity.

This used to be a CORPRATE STORE, not any more. I had a problem back in 2014, but they took care of…read moreit. Fast forward, helping my MIL update her TV, along with her wifi. I went to this location for advice on her wifi. The sales person Ali, (I asked Ali if something change at this store, he gave me a funny look) said oh your Gateway box is out dated. (Funny she just changed to Verizon 11 Mos. Ago) So I take the new box on the advice of Ali. Get to my MIL'S house and I cannot get service. I call the store, Ali does a 3 way call with the tech, 48 minutes on the phone, no help. Tech said it will work in 1 hour. Tech asked for my email address to set up and appointment to come and check it if it doesn't work. This is Friday, they are talking about the following Monday. Thank goodness we still had old Gateway and used that for wifi. I rebox the new Gateway Box and take it back, again 2 days later. The sales associate tells me to take it to UPS, WHAT! He is new so I ask for a Manager, the managers , Israel and Frank, both told me to take it to UPS. I go down the street on Blackstone 5195 N. Blackstone ( THIS IS A VERIZON COMPANY STORE ) They said it hasn't been 30 days so they should take it back. I told them the Managers basically told me to go pound sand. They took care of the whole thing for me, explained everything and took the box and said don't worry we got it. HERE IS WHAT THEY TOLD ME. THEY HAD THE WRONG ADDRESS IN THE SYSTEM AS THE HOOK UP ADDRESS. ALL THE INFORMATION IS CORRECT FOR MY MILS ADDRESS. SO THEY SCREW UP, ARE NOT TRUTHFUL AND OFFER NO HELP. YEP THATS HOW THEY WORK. So go to Fresno Company Store 5195 N. Blackstone, or Clovis Company Store 1398 Shaw. The rest are franchise store, and they don't care.

The unprofessionalism is crazy came in at 5:45 to pay my bill easy right apparently not. I stood…read morethere looking crazy nobody spoke to me asked me if I needed help nothing finally I said fuck it. The amount of disrespect & just not taking care of customers is crazy. I can't say it's completely based on race. But I will say no one who was of Hispanic origin decided to help me. SHUT THIS STORE DOWN BECAUSE IT'S A DISGRACE.

i was at this location today ( this store 5195 n. blackstone, fresno and 1398 shaw ave, clovis are…read moreboth verizon corporate stores) i had a problem with a verizon gateway, that i received from the up the street blackstone store. i picked up the new gateway box, friday afternoon, it didn't work. went back there this morning and was pretty much told to bad. so as i said, i went to this corp store and the team there jumped all over this and took care of me thank you very much team, and thank you jacob, one if the managers. jacob took time to resolve the mistake from the non-corperate store. do yourself a favor go to the fresno or clovis verizon company store. the rest are franchises, they don't care about you, they just want to make a sale.

Came here around 2:50 p.m. to return two pieces of equipment today. We were told to have a seat and…read morethat it would only take a few seconds. We waited until 3:43 p.m. before finally being seen by someone, who then told us he was still waiting for someone else to help us. Multiple walk-in groups were helped before us. Eventually, the same guy who told us to wait ended up helping us anyway. Ridiculous! I understand that what I'm here for doesn't make money for Verizon, but this was such a simple request that should have only taken no more than 5 minutes. We were finally able to leave the store 3:46pm.

Useless, they can't help you unless your paying the bill . Can't even connect my devicesread more

Went in there and was expecting a long wait. I was quickly helped by an agent named Jason. Jason…read moreanswered my questions and provided me info on my current equipment. I just want to thank him for the customer service he provided. More internal and external employees could learn from him!

I just had Uverse internet installed for my parents, since their existing ISP (Clear/wire) is…read moreshutting off in November 2015. I'm writing a review hoping that it might be helpful to somebody else if they find themselves in this situation. My parents and myself have two older (7+ years) Macs running Snow Leopard. We also have 2 iPhones and a Nexus 5, and a ChromeCast. When they came to hook up the internet, the tech was helpful and friendly. Unfortunately, when it came time to test the network, it seemed to only be working reliably for the newer devices (my phone, my mom's iPhone and the tech's iPad). On my parents' iMac it caused incessant hanging, and it actually froze up my MBP's entire Finder four times in a row, necessitating a hard reboot each time. The tech's eventual answer was to 'buy a new computer.' While that might be true, my parents shouldn't be expected to dump $$$ on a new computer just because of a switch in ISP! After much troubleshooting, I came to the conclusion that it was the all-in-one Modem/Wireless Router. I don't know if there are some settings that would make it function better or not, because it was basically impossible for me to check the settings before both computers would freeze. I had to boot in safe mode to turn off the wireless in the MBP, and unplug the Ethernet from the iMac. I ended up plugging an ethernet cable into my parents' old wireless router, and then using another ethernet cable to go into the iMac and using their old wireless for the rest of the devices. I wouldn't have bothered with their device as a router, except the tech unplugged everything and insisted that it should work. Maybe for newer Macs and Windows machines, but for the people who have totally functional computers that happen to be older, it's ridiculous and wasteful to think we would throw them out because they won't play nice with their buggy router! That said, the service they are getting currently is much better than Clear, and so far has been okay. We'll see how it holds up in the next few months.

Absolute worst customer service experience i have ever received. Couldn't deliver a new phone…read morecorrectly. Then charged me for the device after the package was returned to sender after multiple failed delivery attempts. Tried to switch to a service provided and they won't provide me with a port pin to transfer my number to a new provider. They say there is a balance on my account even though it shows nothing owed. Don't worry they can give you a pin if you come to AT&T but hold your number hostage if you try to leave. Worst service provider with the worst customer service.

Location: T Mobile Date: June 19, 2026…read more Service: Online Order Pickup This week I had the opportunity to stop at T-Mobile because I had to pick up my online order from my family. Once I arrive there the manager Ray assisted me right away and introduced me to Noberto who is the technician throughout the transaction. I appreciate it their time and their patience because when you transfer one phone to another as we know it takes it consumes a lot of amount of time. But once the upgrade and transfer was completed I was out of there no problem and headed straight home. I highly recommend that you check out this T-Mobile with Ray and the rest of the staff.

The workers go out of their way to help though you may have to wait for a while. I'm impressed,…read moreespecially by Tom who set me up. They all seem to be anxious to help. I have had some help, though I'm having issues with Google, but I am now far out of the country. I lost Google before I left Fresno, but did not have time to correct before Curacao, the Dutch Caribbean. I wa

This team is awesome! Thank you for helping me with my iPhone! Sam,Tanner and Jay & Jared! :)read more

We had problems and they got us right. Thank you for being patient. Come on in and get your new…read morephone