Location: T Mobile Date: February 16, 2026 Service: Mobile Set up I recently went to T-Mobile I was walking due to they do not currently offering any appointments to be scheduled. We have notified me and stated that they are thinking of bringing back appointments for the customers which would be super helpful for the customers. Once I arrived at the store Jennifer assisted me right away to set up my new phone with the previous phone information. I was in and out and under an hour. Everyone there was pleasant assisted me right away with any questions that I had pertaining to mobile services. I highly suggest you check out the reviews and other related information when you buy a new phone or any mobile device. read more

I had a GREAT encounter at thus location, which is stark contrast to what I experienced at the T-Mobile located on Shields. (I had come from Shields directly to this location.) I spent less than 3mins in the store & the staff member was SO professional, helpful, & knowledgeable. read more

I'm standing here at the T moble and two staff say they unable to take my money for the payment

Awesome place! They were helpful and care about the customer. I'm impressed with their efficiency and effectiveness to solve my transition from another carrier (bad customer service carrier, who doesn't care about the customer, and is more expensive with less services/perks!!!. I should've switched to T-Mobile 15 years ago. But I'm here now, and this store employees are awesome! Jennifer and Diego (and Moose and Chris), actually all employees are awesome! read more

Been with T-Mobile for a year, after 10+ years with ATT. Great experience at 60% of what we were paying ATT. Hopefully T-mobile realizes there are many choices for wireless carriers & doesn't get greedy like ATT has. read more

I was forced to switch to T-Mobile because Sprint went out of business two years ago. During the last two years policies seem to change without giving their customers a notice for example, if I pay my bill in store, they charge me an extra five dollars for doing that I've learned if you don't auto pay, they will dictate to you how to pay your bill or charge you extra money, nobody should dictate to me how I pay my bill as long as my bill gets paid. So if you go with T-Mobile if you don't auto pay be prepared for at least $10 worth of extra charges five dollars for not auto paying and another five dollars if you pay in store how ridiculous is that? So the moral to the story is, it's either their way or the highway you've been warned... I'm a senior citizen thanks a lot T-Mobile $10. May not be much to you, but it's a lot to me. So I posted this review yesterday and it got flagged and put in the not recommended. How sad is that everything I said was the gods honest truth read more

Went to replace a screen protector that I paid $60 for lifetime replacements. They told me they can't do it since I'm not paying the $18 insurance a month on top of that. Go to Best Buy and get the same protector for $40 so you don't have to deal with extremely poor and scammer-like customer service. read more

Addison was extremely helpful in helping me upgrade my phone. Helped me with the screen protector and case, great conversation. This person deserves a raise! Thank you for a good experience, it was very refreshing. read more

Purchased a new phone today. Was helped by Xavier. He was awesome! This is my second time in there in the last 6 months and now both experience's were perfect! I highly recommend this store. read more

Destiny goated helped me do change of responsibilities quick and easy.shes the goat lmao compared to the one at Sierra vesta mall

This T-Mobile consistently proves to be the best in town and will continue to be the only one I visit. Last week I went in to add a new line on my plan. I worked with the manager, JR, Tommy, and one other young guy. I was getting an iPhone that they didn't have in stock. They knew that it was a gift and that I had planned on giving it that evening, so they offered to call every store locally to find one in stock. Once they found a store that had it in stock, they offered to drive over and bring it back to me. This is above and beyond when it comes to customer service. The manager and I decided to meet at the other store where he would set it up for me and I could go from there. All of the gentlemen were extremely nice and made great conversation without being overbearing, which can be difficult to achieve. Every time I go in this store it is a great experience. Keep it up! read more

Switched from sprint. Better service and Cody is very knowledgeable and helpful. If you are with sprint I would suggest switching. Better service and same price. Now I have a phone I love and don't drop calls all the time at work!! I had to return my phone because I didn't like it. He was very nice and accommodating. read more

Went to screen protectors put on my iPad and iPhone. GOT NOTHING BUT CORPORATE RULES & GRIEF, and I'm handicapped to boot. So much for customer service, and I spent 22 years in customer facing work! read more

I went in to upgrade to a new phone and trade in my old one, which qualified me for a promotion. The person helping me said that I didn't need to trade-in the phone to get a promotion. This was a lie. I asked her several time if she was sure, I was told yes. So, I upgraded my phone along with upgrading the phone for 2 other lines as I was told I'll get the promotion on all lines. They lied to me. I left them 3 messages about it. Called customer care, and they left them 2 other messages. It's been 4 months and no callback. They are on a full on avoidance mode. My advice to you, the reader of this, please go to another TMobile store. If you have to go to this one, Do Not take their word at heart. Call customer care and verify of any promotions and discount. DO NOT believe them. read more

This is by far the BEST store I've been too... not only did they answer all questions I had but they helped my wife and I upgrade to new phones and also made sure all our info was there big thanks to Sam and James definitely recommend this store read more

This branch is truly helpful and professional. Big time kudos to you guys. Keep it up! Beyond awesome service and I honestly want to recommend this place to everyone.. thank you guys for helping me out on my phone! read more

Quick service and very professional staff. I was in and out with a new phone in no time. This location doesn't get as much foot traffic as other T-Mobile stores in Fresno, from my experience, so I will undoubtedly return to this one if needed when I'm in Clovis/Fresno. This store also has a fresh and clean look to it. read more

I didn't buy anything here, but they are nice. It's nice to have someone to talk to you if you just walk in. The customer service is passable, but the stars come from the genuine love that these employees have for their customers, however small their customer base really is. Not pushy like some stores, but actually helpful. Go there and ask for Sam. Guy is knowledgeable and he'll keep it real (and won't try to sell you something you don't need). Highly recommended. read more

T-Mobile - T-Mobile - Mobile Phones Near Me - Fresno, California

I finally got fed up with verizon and stopped by this location...Sam was the rep that helped me...What a difference!! He was so processional and kind. He didnt make me feel like an idiot about my lack of phone tech knowledge. I walked out of there with a great plan, money saved and 2 new phones! That staff and manager are excellent! read more