Cancel

Open app

Search

Verizon

3.8 (27 reviews)
Closed 9:00 am - 7:00 pm

Verizon Photos

You might also consider

Recommended Reviews - Verizon

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

3 years ago

Business owner information

Photo of Help Desk

Help Desk

Helpful 0
Thanks 0
Love this 0
Oh no 1

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Gina V.
166
26
21

5 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Jorge G.
94
65
25

4 years ago

Got the I phone 13 everyone was nice and knowledgeable no complaints . Staff was easy to work with. Thank you

Business owner information

Photo of Kadra L.

Kadra L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Deby H.
9
116
29

12 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Kadra L.

Kadra L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Eesiam Y.
103
11
0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Gail T.
204
86
98

12 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

15 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Kadra L.

Kadra L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Kadra L.

Kadra L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

8 years ago

Business owner information

Photo of Kadra L.

Kadra L.

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

12 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

15 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

11 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - Verizon

Review Highlights - Verizon

Or perhaps I was just fortunate to work with Dustin, however, Kyle and Ryan were also very helpful.

Mentioned in 4 reviews

Read more highlights

Verify this business for free

People searched for Mobile Phones 276 times last month within 15 miles of this business.

Verify this business

Xfinity Store by Comcast Branded Partner - A store of excessive incompetent staff and zero customers.

Xfinity Store by Comcast Branded Partner

(18 reviews)

Worst customer service I have ever received. A "worker" named Dulce could not identify why my bill…read morewas wrong, was extremely rude and refused to provide contact info for a manager and even claimed she was the manager. Avoid this location.

On 9 June 2025 I entered the Xfinity store at 850 Herndon Ave. (Suite 101A, Trading Post Center) to…read morecomplete a routine equipment purchase. What followed looked less like retail and more like a live demonstration of how to violate California's consumer-protection laws: * Refusal to identify - The individual who later gave the name "Arturo [--]" withheld both full legal surname and employee ID when asked. Under Cal. Bus. & Prof. Code §17500.3 a person representing a regulated service must disclose true identity on request. * Stonewalling class-wide complaints - Staff loudly claimed they are "not allowed" to discuss unresolved systemic issues. That is flatly inconsistent with Comcast's own escalation policy and may constitute unfair business practice under Cal. Bus. & Prof. Code §17200. * Aggressive ejection of a paying customer - After the representative could not complete a transaction "a five-year-old could execute," he ordered me to leave, asserting he would "still be here three months from now," immune from consequences. That bravado collides with 47 C.F.R. §76.309 (c)(1)(ii), which obligates franchised-service agents to provide competent customer assistance. * Potential privacy red flags - Multiple prior patrons have alleged identity-verification shortcuts at this site. If true, that behavior implicates Cal. Civ. Code §1798.81.5 (data-security obligations) and Penal Code §530.5 (ID theft). Bottom line: this is not a company-run Xfinity store despite the signage. It is an independent dealer whose conduct now jeopardizes Comcast's brand and your personal data. I have issued preservation notices to Comcast, Rich Development (landlord), and the California Public Utilities Commission. Anyone with similar experiences may contact legal@ikigaisanctuary.org or (559) 461-9980 so counsel can aggregate evidence. Until this outlet can document remedial training, steer clear. The oxygen they consume could serve a more customer-centric establishment.

Verizon

Verizon

(38 reviews)

$$

Don't even bother with this location. Basic customer service skills are terrible here. I walked…read moreinto ask questions regarding a service issue that I am experiencing with my phone. The rest of my family members on the same plan are not experiencing this service issue so I decided that I would go into Verizon to ask about it. Walked through the door and saw the Verizon employees sitting at a table on their phones. There were no other customers in the store at this time, just me. The employees did not greet me at all, they did not get up from the table they were sitting at, they were not even trying to pretend to be nice. In less than 30 seconds I was told there was nothing that they could do about the service issue and sent me on my way. I do not expect employees to fix major service issues that are out of their control. I was not even relatively irritated about the service issue. I was just trying to figure out if it was something wrong with my phone. I walked into the store with a smile and a friendly tone of voice/demeanor. I completely understand the frustration behind having to deal with an influx of customers who are not satisfied over things outside of the employees control, but it's like the absolute bare minimum to greet someone appropriately and it takes very minimal effort to be friendly to someone who is being friendly back. It was a sad representation of the Verizon Company and I will not go back to that location in the future.

AVOID THIS LOCATION!! I would give it zero stars if possible. I had a very disappointing experience…read moreat this Verizon location. Sam (Samuel Bibb) was completely unhelpful and made no effort to actually resolve my issue. He claimed I couldn't get my Apple Watch exchange because there was "no financing" available on my account (keep in mind I had already gotten approved for a watch, I was just there to exchange it), which turned out to be false. The other Verizon store I went to helped me with no hassle. It was clear Samuel did not want to help a customer, so instead he spends an hour on the phone cancelling my watch line. To make matters worse, both Sam and Melissa were unprofessional throughout the entire interaction, smiling and giggling while I tried to explain and object to what they were saying. It felt very disrespectful and lazy. I would strongly recommend avoiding this location altogether. Go to any other Verizon store if you actually want competent, professional service.

AT&T Store

AT&T Store

(26 reviews)

$$$

Another reviewer (W.L.) already mentioned this shady practice by AT&T, but here is my experience…read more My wife and I did a trade‑in deal for the iPhone 17. The agent, Stephanie, never mentioned anything about adding the "Next Up" plan or the "Protect Advantage" insurance, which cost $10 and $19 per month, respectively. With two phones, that's $58 added to the bill. When I saw the upcoming bill amount, I went back to the store and asked another male agent. He told me the charges would change once our old phones were dropped off. They didn't. Three weeks later, I returned to drop off my wife's old phone and asked the same question to another male agent. He gave me the same answer: "it would take 2-3 billing cycles for the amount to change". Later, I discovered that they had added the "Protect Advantage" insurance, which I canceled, so I didn't end up paying the full $19 × 2. But the bill still seemed higher than expected. When I examined the details, I found the "Next Up" plan already charging me $10 × 2, which I canceled immediately. I felt scammed. Many people might keep paying without realizing these plans were added. This is a very shady practice by AT&T. At the very least, the agents should have disclosed these add‑ons. Even when I asked directly, none of them mentioned that these plans had been added.

This is the closest AT&T store to our house so I've been stopping in here when I need AT&T services…read moreand when I remember they are there. There were two men working and three people in the store so I waited about 5 minutes for service. I asked my question, received an answer and left the store. Here's the deal: Our 34 year old son and daughter in law are on our account and are also designated as authorized users. I was told by doing that they can do whatever is needed on the account just as we do. Since I had the time, I went into AT&T and asked them to put them on their own account. AT&T guy says, "You can't do that. They need to be here to do that. You can take them off the account but then they will lose their phone numbers." Of course I don't want that to happen and why can't I do that? An hour later my son goes into another AT&T store and tries to take he and my DIL off the account and onto their own account. That AT&T guy says, "Your mom has to do that." Ridiculous. Get your act together AT&T. An hour after that my son goes into this AT&T store and is told by AT&T person #1, "You can't do it, your mom needs to do it." AT&T person #2 hears him and says, "Oh your mom came in this morning, right?" He tells AT&T guy #1 to go ahead and do it.

Verizon

Verizon

(35 reviews)

Me and my two sons went into Verizon on E Champlain Dr On 12/7/2025. I had the best experience…read morethere and was able to upgrade three phones. So if anyone is in need to upgrade or switch phones services please go to Verizon on E Champlain Dr and ask for Mo. Mo you really did your big one and gain three new customers. Thank you for helping us. Everyone there was very pleasant. So again if your in need to switch or upgrade go see Mo.

Absolutely terrible! We have been in there no less than six times over the past two weeks trying to…read moreget our new service established. Shame on us for thinking that they were a decent company. My husband is still in there at this very minute trying to get stuff figured out. We have wasted hours and hours with them. If you're thinking about doing Verizon, think twice. T-Mobile was so much better and we very much regret switching. Customer service is terrible and clearly the employees don't give two beans about their clients. Do not switch to Verizon. Update. Tried calling the Business Manager...what a joke. It was just an automated message with no way to talk to a human. I'm extremely disappointed. Second update. We've been on the phone with this company for about 2 1/2 hours already this morning. You guys are very unhelpful. And the phone that my husband was supposed to get got sold to someone else. Your business really needs to do better. I've been with T-Mobile for 10+ years and I have never had to spend the amount of time with them that we have had to spend with you. Do better.

Verizon - mobilephones - Updated May 2026

Loading...
Loading...
Loading...