I had a shoe that was smaller than I'd like, and I called to return it. I talked about how unhappy I was with the service and the man on the other end, allegedly named Ryan, claimed that I was attacking him personally and hung up on me. I called back several times, but he kept intervening and even answering the chat. I was not sent to another manager. I'm fed up. Pros: read more

The dude and I came to this Sketchers on 06/14/20 and 06/22/20. When we entered we were greeted by staff. Staff was friendly and wearing mask. They had sales going on for buy one get one half off which is a good deal!!!! I seen a few shoes I liked but they didn't have very many sizes in my size. I am a size 9. Since they didn't have shoes in my size the dude I asked for informed my boyfriend and I that COVID-19 messed up their stocked due up shipment delays ant would be getting new shipments next week so I came back. Each time I came in staff was friendly and kind. The store was clean and organized. They had music playing. It was a nice shopping experience. I got running/walking shoes as I was in desperate need of some as my other pairs had holes in them. The Rose Gold shoes are the most comfortable shoes I've walked in ever! Very comfortable on my long walks and even exercises throughout the day. The black shoes I got were stylish and very comfortable and cute! I got some socks that were on sale in which the total came to $94. Overall, you can't beat the deals that's going on right now. Great experience and lovely time shopping here and with my dude! I recommend!! read more

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The customer service is great a very friendly place and clean place with a variety of shoes.

Great service! I was at another location and they didn't have the boots I wanted in my size. This store had them and set them aside for me after a call from my usual store. They had them at the counter waiting for me when I arrived. While there I found a couple other pairs of shoes, as well. Footwear is currently buy one, get one 50% off and who doesn't love a good deal?! I had paid full price for a pair of boots at the first store, so with my receipt this store was able to give me the 50% discount on the pair I picked up there. When I was looking for the location at Clovis and Herndon, I was in the Walmart shopping center, but Sketchers was on the SE corner of the intersection. read more

Skechers - Shoes AND clothing - Shoe Stores Near Me - Clovis, California

The selections of shoes are massive. The service was excellent by the store manager, Vanessa. The value of the shoes cannot be overstated. My wife and I look forward to shopping here again. read more

Good shoes selections for men, women and kids. Basically covers all family shoes needs in one store. You can find shoes for work, office, school and fitness. Prices are acceptable and quality of the shoes are pretty good too. Good Clearance section as well. I used to own a couple of Skechers shoes and they were pretty comfortable and long lasting. The only turn off factor is design for me. I wish they hired more aggressive with modern views and ideas designers team. Their shoes are not standing out of the crowd. It's just an average looking shoes for an average Joe which is totally fine for the market. The location is great. Just between Ross and Sprouts. read more

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Updated! After my experience, I ordered shoes online. They were too big so I returned them. This time when I entered the store, the clerks were in the middle of the store helping customers. A young man asked if I needed help and proceeded to help me look for shoes that would fit right. He successfully recommended an arch support shoe. I tried it on and was ready to buy. As I was checking out, the other clerk noticed that the shoes were different sizes. The young man went through all the stock but was unable to find my size. He made a call to the Fresno store and made sure they had the shoes I wanted. I was able to go and pick them up and I like them very much. What a difference in customer service. Five stars!! I have several pairs of Sketcher shoes and I'm getting ready to replace three pairs. I also wanted to confirm my shoe size so I stopped in to this store. What a horrible experience! The two clerks stayed in the front corner giggling and chatting the entire time I was in the store. I went to the mens shoes and realised that there were no shoe sizing tools. I limped back up to the front and asked and they gave me a tool and explained how to use it. I walked back to the bench to remove by shoe and measure my foot. Armed with that into I find for styles I wanted to try but every one was missing my size. I went back up and told them they were missing size 11 1/2 in many styles, instead of walking back to the mens shoes and helping me, they simply said, "Just bring a sample up and then we'll look in back." I asked, "You mean I have to walk back to the front to get help?" "Yeah, they replied." I was disgusted as they just laughed. I will never go back. No wonder people just buy online. Too bad they'll be out of work when the store closes. read more

There is no respect for the consumer if you cannot open your store on time. The two times I have went to this store at the advertised open time it was locked up with people waiting outside. At first I thought maybe someone woke up late or whatever but when it happened again- well there is your answer. So I would recommend shopping elsewhere. read more

I have been to this store a total of 3 times now. First time, we had good customer service but the second time was exceptional customer service! We were greeted and helped by a lovely young lady named Vanessa. She not only took the time to help us but actually search the surrounding area for a pair of shoes for my niece. I wasn't able to access a coupon through my elite club and she took the time to help me again! I am a happy customer and invite everyone to stop by and see Vanessa if you are looking for shoes! #bestshoppingexperience read more

Went to location on shaw and Blackstone, called first SPOKE WITH VICTORIA, I said I need a 13-14 mens work boot /shie ,water resistant, skid resistant, black, i was VERY SPECIFIC, she said yes we have a few options, my son and I go there spend an hour getting a bunch of different styles etc he picks last pair of a discontinued work shoe so he didn't get buy 1 get 1 half off, He wears them that night and his feet were soaked. Took them back AND GUESS WHAT NO REFUNDS!!!! NEVER WAS TOLD THIS AND IT WASN'T ON RECIEPT , EVEN THOUGH VICTORIA SOLD THEM TO US WITH ALL THE SPECIFIC REQUESTED THINGS WE STATED, BUYER BEWARE. NO RETURNS!!!!! read more

Stephanie went above and beyond and didn't give up when it came to calling other sketcher stores to see if they could mail my requested sandal. Thank you for being awesome and patient.. read more

Customer service is excellent. The girl with the heart tattoo behind her ear is the type of person you hope to encounter when looking for help making a purchase: knowledgeable, friendly, patient and attentive. Great work! read more

terrible customer service and phone service samantha answered the phone with a rude tone of voice asking who i was before i could even speak to a manger as a sales her job is to be a sales rep not asking me why i want to speak to the manager vanessa who act likes she never their but just doesnt wanna speak for customers very rude and ruined my skechers experience skechers this is who your hiring for lead examples just really inexperienced and rude read more

Just had a great experience. This store was so busy and only one employee working. Her name was Vanessa and she was so helpful and kind. Was really on top of everything. Helping so many people and still being pleasant. Never once seemed frustrated or seemed that the customers were bothering her. I feel like she went above and beyond to try and help everyone read more

Let me get this straight. Your store on Shaw is buy one get one 50% but this one is buy one get one 30% and you have one solitary employee ONE working the floor and checking out. There are 4 different customers who need help and I'm going on 10 minutes waiting to check out. How is a franchise operated this way. What a shit show. read more