Let me start by saying the staff at this location are very pleasant and do a good job; if you have a prepaid label (like for a return) you'll have a decent experience if you drop off your packages there. But oh my gosh. I'm writing this review to warn people not to PAY to send any packages from here. EVER. I had a small/light box to send to New Jersey, and I estimated it should have cost about $15 -- and later I confirmed online via UPS retail prices, yes that's what it should have cost for that weight and size. My husband wasn't too busy today, and I didn't have time to drop off the box before work, so I asked him "to send it ground, the cheapest way possible." When I got home, he said it cost $67. Well surely, I thought, this was a mistake on their part. $15 and $67 are not even close. Did they send it overnight by mistake? Did they hit a wrong key somewhere, a 6 instead of a 1? What happened? I called the store and THIS was the answer to the mystery: Each store called "The UPS Store" is "individually owned" and can charge whatever insane prices they want. They can upcharge you an extra $52 bucks from what UPS charges them, to print you the label, stick it on the package, and give your box to a driver. No, no, no. That is not right. For one thing, it's called "The UPS Store" -- the average person is going to expect they're paying regular UPS prices at a place called "The UPS Store." No -- you're not. You're getting so outrageously ripped off that I can't even write this review fast enough or emphatically enough to warn you. I mean -- OK, suppose the stores are individually owned, and there has to be some kind of reasonable markup. If that's what had happened, I probably wouldn't even have noticed. If the package was supposed to cost $15 and my husband had come home and said it cost $22.50 -- and that would have been a hefty 50% markup -- I probably wouldn't have thought about it again, beyond, "Oh weird, that was more than I thought." Even with a 50% markup I wouldn't be calling the store and writing a review. $67, however? That is 447% of what UPS charges. Think about that for a second. Does any competent well-run business charge 447% to pay the overhead and earn a living? Remember that UPS's regular prices are already paying UPS's overhead, wages, trucks, etc. The store that prints the label and hands over the package does not need to charge 447%. If they do, they don't deserve to stay in business. I want to add again that the worker I talked to at the store was very nice and almost apologetic when informing me that each store sets its own rates. I could tell she knew $67 for a $15 package was messed up. But as nice as the people who work there are, I will be d****ed if I even drop off packages at that store now, knowing that this is how they do business: I will not even bring my postpaid labels there -- and I will probably stop using using UPS altogether (or "UPS stores") -- if that's how UPS trades on its own name and lets anyone charge whatever for their product. I'm still in disbelief that they had the actual gall to charge $67 for this small box. I do not recommend giving them any business. Ever. Ever. read more

This location is quick and convenient off the freeway. I didn't realize they offer notary service and you don't have to make an appointment. You can just walk in and wait for the clerk to be available. It was a quick process and only $15. You can't beat that. read more

Customer service was excellent! Everyone greeted me with a smile and made me feel welcome as soon as I walked in. Sierra went above and beyond to help me with my return. I'm not very tech experienced so her patience and willingness to assist made the whole process easy and stress-free. I highly recommend this UPS Store for all of your shipping and business service needs! read more

Writing this review in hopes that a corporate employee handles this situation seriously. I'm sick and tired of the unprofessional acts of these drivers. I'm sorry that you're inconvenienced by doing your job. We had a dedicated driver for the longest time. Nicest guy around. Would bring packages to the front door and knock if we were home. You won't get that these days though. Please watch the video to see how your packages are being handled regularly. This lady even went as far as lying to her supervisor about how she handled this but didn't realize she had been caught on camera. Wish I could be there for that embarrassing conversation on not only why she lied but why she handled people's packages like this. What if it was medical equipment?? read more

Geez! I had important government documents emailed for the Fresno and Shaw location to print. When I sent them another PDF file, they told me they got it, but it was the same documents I had sent and collected in the first place! The people that emailed the documents to me in the first jumped all over me and berated me, all because UPS couldn't get their heads on straight. No wonder I rarely do business with them, but the print shop across the street, which I preferred, is closed down, so UPS better shape up or ship out (no pun intended)! read more

The UPS Store - Don't email files for printing here! If you haven't got a working printer, please go somewhere else - Printing Services Near Me - Fresno, California

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Helpful, understandable, recommend , valuable services, good quality. I was able to print out.

Came by here the other day because I had to make some copies. And the service was wonderful. Also, I was in and out quick so it didn't hold me up very long and prices were great. read more

I've always had good service here for mailing items, Amazon returns, etc. recently I got my live scan fingerprints done by Vanessa and I had to make sure to leave a review and give her a shout out. Her customer service is 10/10 top tier and she was very patient with me with the fingerprints and all the little questions I had along the way. I recommend you call before you go in to make sure that there is someone on staff who can do finger prints and also it wouldn't hurt to ask if they are on lunch or going on lunch soon, just some tips if you're trying to go get your finger prints done and are limited on time. I went on a Saturday and was done in 30 min. Thank you Vanessa! read more

The staff are just so nice. I drop off Amazon returns and they scan my codes (fix what I've screwed up!) and make it all disappear from my big to do list! read more

Close to my gym, so this location is convenient. Friendly employees. Quick in and out. Watch the parking lot near the store, as it gets really busy and the store is right in the corner of the L shaped shopping center. (Near where Toledo's used to be). read more

The UPS Store - Cute envelopes! - Printing Services Near Me - Fresno, California

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All I did was come to drop off an Amazon return, but the line moved quickly! I walked in with 4 folks in line, and I was only waiting for a couple minutes. The staff were working really quickly, but were very polite. Clean store and it seems that they have several services to offer. read more

So, I dropped off two packages with printed USPS labels at your UPS store and the lady let me know that they would be receiptless returns. I agreed to it, because I have never had an issue before at any UPS store. So, I proceed to check the tracking on one and it's been delivered to its destination and the other one is missing. I called the store and the let the manager know. She pointed fingers at USPS, so I touched base with them on that and the manager of the woodward park USPS let me know that it's most likely that UPS didn't hand it over to them. Meanwhile the one package that I was able to track has already made it to its destination. I called the manager back and let her know the situation, but I was met with refusal to investigate on her end. I asked, if it was possible that the employee may have forgotten to put them where it was meant to be or if there was something else going on, like she didn't turn it in at all. The manager says they are being watched but both times I've been to the store, she wasn't there. When I called the store and asked to be put on the phone with her, I am met with long wait times or them hanging up on me. Moral of the story---- DO NOT DROP OFF PACKAGES WITHOUT A RECEIPT AT THIS STORE read more

Like this newer location. The store is well laid out and efficient. They do a good job of moving things along and also have notary services. No cheesy music or annoyances.... The service is pleasant and professional. A good location to utilize mailing and return services. -G read more

The UPS Store - Like this location... - Printing Services Near Me - Fresno, California

Fast Efficient Service Was very happy with my visit to UPS store @ Fresno & Shaw Highly recommend them read more

I just walked out the door and decided to make sure I gave my 5 stars to manager Tena!!!!! The line was out the door and she knocked it out in literally felt like 2mins she always always kept her composure was never grouchy or short with the customers and it was after 5pm she was super helpful and nice when it was my turn....DEFINITELY MY COME TOO UPS STORE FROM NOW ON read more

The UPS Store - Best customer service ever!!! - Printing Services Near Me - Fresno, California

Needed to get some documents printed and faxed, wasn't quite sure about the whole process or what was needed on my end since that was my first time lol. The associate made everything super easy and explained the process. They did everything, all i had to do was email them the documents i needed printed and handed over the fax number and thy took care of everything. Showed me how you knw when a fax is accepted and went thru. Super helpful staff and will continue going thr read more

Don't come here if you need something scanned. The prices they charge are ridiculous. I had a document that was about 85 pages. I thought she said 9 cents per page which seemed reasonable. She comes back in less than 2 minutes and rings me out for $97. It was 99 cents PER PAGE plus another $5 just to send it to me in an email. She had already sent the email before she told me my total and refused to recall the email so I was stuck paying. The manager gave me an AARP discount which brought it down to $78, which was nice I guess but $78 for something that took TWO MINUTES is still absurd. The owner should be ashamed of himself for charging 99 cents per page for something that takes a fraction of a second and almost zero effort. They aren't using any ink or paper for scanning. If someone needs a document scanned it's usually something important and that they really need so I feel that it is taking advantage of people. Edited to add: I stopped into another UPS store to pick up a package, also in Fresno area. I asked how much they charge for scanning. They charge $5 + 18 cents per page. Completely reasonable. Why is this store charging over 5x more for the same service? If you need to go to a UPS store, I would suggest the one on W Herndon instead of these scam artists. read more

I go here from time to time for Amazon/Newegg returns, printing jobs and/or package drop offs. Everyone seems helpful. You might get a line, but in my experience, the employees are on top of things. "Tabby", in particular, is fantastic. She's professional and courteous. Definitely an earned 5 stars! read more

Came here to get something printed. Teana's flat energy was accompanied by a hint of rudeness that a customer would lightly pick up on. I got the feeling she didn't want to do certain tasks like the one I had just requested of her. I opted for the $6 copy of one piece of paper that had her do the work instead of the $4 that would allow me the first 10 minutes on the computer to figure it out and print it myself. I'm giving the low score for the price(because wth $6 for 1 copy!) and for her snooty attitude towards me. read more

The crew there are always helpful and pleasant. They are our go to for all our shipping needs

Service outstanding. When I have QR problems they don't hesitate to help.

In my experience I've always had great service. Sometimes long lines but usually goes quickly! Today breezed in and out in minutes! Thank you ladies!! read more

A great shipping station, with a lot of helpful people. Very conveniently located in the Mission Village shopping Center.

I am so pleased with the service I receive each and every time I use this store. Need to send a fax? This is the place. Return a package. No hassle. Friendly, courteous teammates working together to provide excellent customer service. The store is well kept. Always neat and clean. Did I mention helpful? This location is the BEST. read more

Every time I come in to this store, the employees are so helpful. Stephanie goes above and beyond to make sure you get what you need and that is a rare find these days. You are appreciated! read more

The employee was soo helpful and I walked out with my copies!!! She even gave me an envelope to keep them from getting wrinkled. I will definitely be returning read more

I went on Sunday about 6 min before closing time and the doors were locked. The worker saw me and ignored me. Very unprofessional.

Super helpful and patient staff. I'd pick this Location over a USPS any day, they take pride in the packages they send and look out for the customer read more

I walked in with a pre-paid package and there was one elderly lady being helped by an employee. The employee noticed me with my pre-paid package, quickly serviced me, then went back to helping the elderly lady. Amazing service & a very good worker! I was in and out so fast thanks to her ability to multitask. read more

Horrible service! Manager wouldn't receive boxes from any other carrier than UPS. Most UPS stores act as a receiver and just charge $5-10 to pick it up. I even called ahead to see if this location accepted boxes and I could pay the fee to pick up. I went and was spoken to sooooo rudely that I will NEVER step foot in this location again! I only wanted to send food deliver to a store with AC so it wouldn't go bad on my front porch while I was at work. Ultimately it interrupted my other deliveries and interrupted my nutrition program. Would not recommend this location EVER! read more

Attempted to open a business mailbox. Provided CA DL , car registration and EIN I was told I would need a sellers permit. ****For those who dont know you need the business address first. ***** A sellers permit is not required to open a mailbox. I asked for a list of information needed to open a mailbox based upon company formation. She said it was in the agreement. It is not. I was dealing with the manager read more

I was that guy today that came in at the last minute. Not because I was held up in traffic but because I procrastinated. I thought I would go to a closer one to my house but I chose this one. I showed up 2 minutes before closing time and thought I would get evil eyes from the employees, I was pleasantly surprised to be greeted by Erica and Gabby like I was the first customer of the day. I apologized for coming in at the last min and they both said no problem and they were happy to help me. I was impressed with their customer service, I hope ownership values them. Good job Erica and Gabby I'll drive out of the way to go to this UPS store. read more

The service is here is FAST and the staff is friendly. Despite this being a busy season for shipping, the wait time for my last visit was short, and non-existent during my previous visit - I walked right up to the counter. I highly recommend them for your shipping needs. read more

Came in to print documents and it was our first time. Veronica greeted us with a smile and we received prompt, friendly assistance. This is my store of choice because if employees like Veronica! read more

Great location in terms of access. Right off the freeway, near many major cross streets, right across from Fashion Fair. In terms of the EXACT store location, odd! Cramped location with tiny parking area. read more

Jennifer is an amazing associate! She goes above and beyond and does not let stress or a line full of customers stress her out nor have any attitude! She handles situations better than the Manager from lemoore who tends to be at this location. This manager from lemoore is extremely unprofessional and flirts with customers and the USPS pick up employee. The unprofessionalism is unreal! Jennifer is a new employee and deserves the position that Tanea holds and does not deserve! Thank you Jennifer for the great customer service and dealing with all my packages! You make me feel appreciated! read more

I had a very quick and positive experience here. I went to return some clothes I got online. They received my clothes and handled the packaging and the return label I provided. The staff was extremely friendly and got me in and out of there in 2 minutes- which was nice because no one likes to hang out at UPS. There's two parking spots directly out front but there's more in the back. I definitely would recommend this place for anyone needing their service! read more

This the only place that doesn't package your amazon returns. Even though amazon says they'll box it & ship. I've changed UPS. I go the one in Clovis. Drop it off and leave. Trust me... it even says so on my label. No need to box. read more

Amazing customer service. They go the extra mile for customers. Thank you so much! Great store.

I was pleasantly surprised with my experience at this location. I was assisted by an associate named Christina who was extremely professional and helpful when I'm not the easiest customer to deal with. UPS should use Christina as a model representative as the epitome of an excellent customer experience. read more