Always courteous, helpful and efficient. We use this place exclusively ! They have solved many problems for us!' read more

I have pre-paid packages a lot more often than I need help with postage. Regardless, I always make sure to drop off any of my packages here. The staff are really friendly and welcoming, even if you're just dropping off. Even if I don't ask, they always let me know when the next pick-up is due to be made. They'll also often check the label and let me know when I can expect my package to arrive at its destination. Their predictions are usually very accurate. I've also used the notary service here, which was easy, efficient, and reasonably priced. read more

I've only been using PS for the couple of months I've lived in North Fresno. Every package I've shipped (USPS or FedEx) has arrived on time 100% of the time. I've dealt with multiple similar businesses in Clovis never with the same success rate! Great customer service too! Well done! read more

I've been going to this place for a few years when I needed to drop something off, which wasn't often. I needed to ship a computer and wasn't equipped to package it properly, so I went to packaging solutions. They took the computer, which was somewhat heavy, and charged me for labor, box and packing materials. The total was $75, which seemed shockingly high to me. However, based on this price I assumed they were going over and above to make sure it was done right, since they are packaging professionals, right? A few days later, my recipient tells me the box was destroyed in transit and the packaging materials were leaking out of the box. The computer was bent and unusable. It looked like the Incredible Hulk had smashed it. This was a higher end graphics workstation that cost me a lot of money. I put in a claim with FedEx, which was denied - they said this since the problem was with the packaging and not the carrier - and I agreed after seeing pictures. They used a single layer of bubble wrap and the rest was packing peanuts, and left loose space in the box, which caused the computer to shift around and work a hole in the box. Also, the box they used was for light materials and wasn't reinforced for a computer. I went in and talked to the older female in the store, and she immediately became defensive, saying it wasn't her fault. She wouldn't look at pictures or give me a minute to explain. The older male joined in on me and they both chastised me for bringing this to their attention. I simply could not believe what I was experiencing. After 30 seconds of yelling at me, they both turned around and walked to the back of the store. This whole time I had assumed they were a friendly older couple with a sweet demeanor. It was like Jekyll and Hyde. I hate hurting businesses with tough reviews, but these folks have no idea what they're doing, and they are very unprofessional. They cost me $2000+, and I have nothing to show for it. I now go across the street to the UPS store where they are friendly and considerably more competent. They charge significantly less for packaging, and they stand behind their work if there's an issue in shipping OR packaging. Consider not trusting your stuff to mom 'n' pop on this one. read more

Always very professional, fast, and helpful. We take anything we need shipped here. It's nice to be supporting local business too!

I appreciate the hard working couple and few employees that run this business. They're friendly, efficient, and have always been willing to go the extra mile for me and my business needs. I'd highly recommend them for box service and any shipping needs. read more

Worst customer service ever,no help on delivering package to correct address. UPS has the worst cust service also. What a joke will never do business with a Micky mouse UPS station again. USPS is much better at delivering packages than Packaging Solution. read more

i have been a customer of "Packaging Solutions" since they first opened many years ago, I have used their facility for dropping off packages for FedX & UPS, their location was/is very convenient, until today, Tuesday, December 27, 2022 at approximately 12 noon. I have handicapped plates on my vehicle, so I pulled into the only designated & marked "Handicapped Parking" space a few parking places from the entrance to "Packaging Solutions" entry door. I was immediately accosted by the owner of "Packaging Solutions" calling my attention to the large Oak Harbor Freight Truck parked illegally across the parking lot right of way, the owner did not want me to park in the only handicapped space in that parking lot, as he & delivery person were unloading the large truck, I explained to the man I was handicapped & had handicapped plates on my vehicle & I would only be a few minutes to drop off 2 packages to be returned, he was not happy & I asked him if he wanted to deliver the packages for me, so he & delivery person would not be blocked attempting to maneuver the very large freight dolly up the handicapped walkway, which would have solved his problem, but no he stated rudely you can deliver them, I proceeded to vacate my vehicle & carry the packages, upon reaching the entry door to the man's business a kind lady saw my difficulty attempting to walk & carry my return packages & opened the door for me, I entered & was not even acknowledged by the man, his wife/partner or other lady clerk. I left the packages on the counter, no receipt was offered, hopefully the return UPS packages to Amazon will get to their destination, I have copies of the return labels as Packaging Solutions has never given, even when asked receipts for return packages. Until today I have always been acknowledged upon entering the store. I have in the past donated packing materials, popcorn, etc., & my supply of USPS priority boxes/cardboard boxes, when my husband passed and his business was closed. After today and the rudeness of the Packaging Soultions owner I will take my business across the street to the UPS store. Owners of Packaging Solutions need to go to "Customer Service" school for instruction on their customer Service. My husband & I had our own business & customers all over the US & never treated our customers rudely, they are the basis for a business, without customers your business will not survive. read more

A pleasure to work with. Professional and friendly. My packages arrived in perfect condition and right on time. I will always hire Packaging Solutions when I have something fragile or tricky to ship. Thank you!! read more

I love this little mail stop! Friendly staff and always so helpful!!! I am able to get in and get out!! Recommend to anyone that needs to send packages or mail!! read more

This is a fantastic little shipping store. They are so friendly and helpful. Highly recommend!

Friendly husband wife team has been serving our neighborhood for years. Thanks for always providing myself and my family excellent service.

This is family owned and the owners are very awesome people! They are always willing to help with any of my packaging needs. They even do notary at a decent price. Very good customer, friendly, personalized service! read more

Very Disappointed with service. Been using this place for years but recently got incredibly rude service from employees AND the owner. Unbelievable. They do NOT know how to treat their customers. Will be going somewhere else. read more

Been going here weekly for 7 years now. Owners are easy to get along with and straight to the point. I wouldn't go anywhere else. Best service, always a smile on their face with a pleasant prompt greeting. read more

I went to this packaging supply store the other day, the service and prices were excellent! I'll definitely be back!

Great! Always extremely helpful, friendly, and Efficient. Been using their store for over a year, almost every week and my packages are always shipped out the same day and get to their destination much faster than anywhere else I ship from. They always have great attitudes and even help me with some big loads. The best customer service I've experienced regardless of business type. read more

I've been coming to this shipping place for years. Their early morning hours have been so helpful and convenient for me on my way to work. Ive had nothing but great service from them. They've answered my shipping questions, gave me cheaper options when shipping out of state, quickly process and handle my many drop offs and returns from Amazon. I've never had any issues. They accept UPS and USPS so I don't have to wait in long lines at the post office during my lunch break. Definitely recommend this place. read more

Third time's a charm! Several years ago my husband and I came here to send a package through UPS. The owner got all flustered and said they weren't responsible for the package. We never even asked, this comment was out of the blue. My husband asked what he meant and he said that there was no guarantee that the item would be shipped or even picked up from their location. We were confused because the sign reads that it is a UPS pickup. The owner explained that they are not UPS. The was the craziest conversation I'd ever been a part of. The owner clearly didn't want to take our package for whatever reason. We walked out and said to ourselves we'd never come back. A few years ago I stopped in here, really only because it's close to my house, to pick up something. Again I was confronted with weird behavior and rudeness. I walked out without any items. Another waste of time. Today I went in to merely drop off a box for UPS that was already labeled. All I needed was a receipt. It was a return and was told to get a receipt at drop off. I asked for the receipt and I was told I could write down the tracking number. I asked the woman if I could get a receipt and she said no. She said if they printed receipts they'd have to print 125 receipts a day. A man walked up and asked to take my package. I again asked for a receipt and he said the exact same thing, if they printed receipts they'd have to print 125 a day. Don't you have the tracking number? I don't get it. Isn't this their job? Isn't this a normal part of a business, receipts? So if my box doesn't make it onto the truck because they are not responsible for any package dropped off at their location and can't guarantee that it will be shipped I have no proof that even an attempt was made to have it sent. I walked out with my package. I can't believe they are even in business. Never, ever, ever again! Complete and total waste of time. One star is way too much! They don't deserve a star. NO STARS! read more

The workers at this business have always been nice and helpful. I have used them for UPS, FedEx and notarizing a couple of documents. I plan to keep using them. read more

I went to send a package and my debit card didn't work. They allowed me to write a check and date it for 2 days later while I worked on my bank issue. They totally trusted me and my package got to its destination perfectly. They aren't even my closest shipping store and I've already gone back to give them more business. Great customer service! read more

Make sure you get your package insured if they do the packaging. They wrapped a very heavy fragile item in paper only. No apology or offer to make the situation right (this from the owner, mind you). I'll never go back again. read more

I called to check and see if my item had been mailed since I had not received a confirmation email from the company that I was mailing my item to. I spoke with a man who was very a matter of fact and down right rude to say the least. I explained my situation and he proceeded to ask me if I received a receipt when I dropped off the item which I had not. Once I told him that I had not received a receipt, he proceeded to tell me that his company gives a receipt every time someone drops off an item. I told him that I had dropped off plenty of items there before (at least four in the past on four different occasions) and have never been given or offered a receipt. He went on to tell me that what I was saying was not true-in fact, his exact words were, "that's not true". He began to cut me off while I was speaking. I finally told him #1 that I did not appreciate his tone, #2 he was calling me a liar and the nerve...he asked me what #3 was! I told him that I would be there to discuss further in person and he welcomed me as if he were ready for a fight! What a gentleman...NOT! The good thing is that the company that I was sending my item to actually did in fact receive my item just yesterday. I will never use this company again. VERY disappointing on so many different levels. You just can't find good customer service anymore. read more