Let me start by saying the staff at this location are very pleasant and do a good job; if you have…read morea prepaid label (like for a return) you'll have a decent experience if you drop off your packages there.
But oh my gosh. I'm writing this review to warn people not to PAY to send any packages from here. EVER.
I had a small/light box to send to New Jersey, and I estimated it should have cost about $15 -- and later I confirmed online via UPS retail prices, yes that's what it should have cost for that weight and size.
My husband wasn't too busy today, and I didn't have time to drop off the box before work, so I asked him "to send it ground, the cheapest way possible."
When I got home, he said it cost $67.
Well surely, I thought, this was a mistake on their part. $15 and $67 are not even close.
Did they send it overnight by mistake? Did they hit a wrong key somewhere, a 6 instead of a 1? What happened?
I called the store and THIS was the answer to the mystery:
Each store called "The UPS Store" is "individually owned" and can charge whatever insane prices they want. They can upcharge you an extra $52 bucks from what UPS charges them, to print you the label, stick it on the package, and give your box to a driver.
No, no, no. That is not right.
For one thing, it's called "The UPS Store" -- the average person is going to expect they're paying regular UPS prices at a place called "The UPS Store."
No -- you're not. You're getting so outrageously ripped off that I can't even write this review fast enough or emphatically enough to warn you.
I mean -- OK, suppose the stores are individually owned, and there has to be some kind of reasonable markup. If that's what had happened, I probably wouldn't even have noticed.
If the package was supposed to cost $15 and my husband had come home and said it cost $22.50 -- and that would have been a hefty 50% markup -- I probably wouldn't have thought about it again, beyond, "Oh weird, that was more than I thought."
Even with a 50% markup I wouldn't be calling the store and writing a review.
$67, however? That is 447% of what UPS charges.
Think about that for a second. Does any competent well-run business charge 447% to pay the overhead and earn a living?
Remember that UPS's regular prices are already paying UPS's overhead, wages, trucks, etc. The store that prints the label and hands over the package does not need to charge 447%.
If they do, they don't deserve to stay in business.
I want to add again that the worker I talked to at the store was very nice and almost apologetic when informing me that each store sets its own rates. I could tell she knew $67 for a $15 package was messed up.
But as nice as the people who work there are, I will be d****ed if I even drop off packages at that store now, knowing that this is how they do business: I will not even bring my postpaid labels there -- and I will probably stop using using UPS altogether (or "UPS stores") -- if that's how UPS trades on its own name and lets anyone charge whatever for their product.
I'm still in disbelief that they had the actual gall to charge $67 for this small box.
I do not recommend giving them any business. Ever. Ever.
