Hey Darrel, A++ for the help that Chloe gave me returning an Amazon item yesterday . Apparently, I had done something wrong with printing the tickets and my first visit. I was told that I had to go home and reprint the tickets. I came back again with the reprinted tickets, and apparently I had printed the same ticket three times. Chloe stepped right up asked me to log into my account and she scanned the QR code. She was super helpful and Very nice. . THATS THE KIND OF SERVICE THAT MAKES A DIFFERENT!. Thanks Chloe! David T read more

9/19/24 Returning some running shoes that looked more orange than red. Set up return through SHEIN and it just gave me a scan in to give to get the full return. Arrived, greeted by kind worker, scanned code and gave a receipt with good day wishes! Great! Very nice inside! Safe & clean! Great service & Convenient return! Highly recommended!! read more

See all

Rude Rude Rude don't help at all horrible customer service at this location 2 workers just gossiping instead of trying to help me I try to go in and print a label and they didn't want to help me at all read more

I stood in line and listened to the woman behind the counter being condescending to an older gentleman so when it was my turn and learned my package wasn't there and wanted to ask a question I wasn't surprised that she was the same rude person I saw with the other gentleman read more

Customer service is terrible!! Young lady with glasses very rude by the way I needed help with printing out forms and she tried instructing me from the front desk till I had to tell her she needed to come help me. Then she walked up to me like if I was asking for too much . She needs to work on her customer service skills! read more

After waiting in line for a while, employee 205827 (Briana) helped me ship two small boxes. She only offered me the 3 day select rate. I asked several times for something cheaper and she refused. After checking rates online through UPS , I see that I paid double what I should have paid. You should be ashamed if your business practices taking advantage of people at this Holiday Season. And this was the same person that gave me the high pressure sales pitch to repack my perfect 6 inch box. Of course for an additional fee. read more

I had to ship some items back to Nashville from Fresno and normally FedEx is my go to, but I found myself near this UPS store. The service was fast and friendly here. They were able to ship my items from Fresno to Nashville within a few days for only about $14 dollars. I've shipped far less in the past and paid far more. So $14 seemed like a good deal. This UPS location is a certified Amazon return spot. All you have to do is bring in your item, unwrapped and with the QR code that Amazon emails you and your set. UPS takes care of the rest; packaging, labels, literally everything plus it's free! read more

Oh my God. 8 people working and no one waits on you. The girl was very rude and taped my box like she was in kindergarten. Don't waste your time here. They are very lazy. read more

I go here and have had had documents notarized, copied, and faxed. I have dropped off packages here. I have also used the internet to get a document from my email and print it. My experiences here are positive. I find the service professional. read more

ZERO stars...Personally witnessed the clerk tell the woman she was helping at the counter that she ****wouldn't serve her because she had brought a translator with her.*** THEN when the patron said she could communicate with the clerk without the translator, the clerk asked her to ***repeat back to her the information she had just told the patron!*** Absolutely disgusting and demeaning behavior not to mention blatantly xenophobic. Clerk was a 20 something blonde woman with hair pulled back in low ponytail. I wonder if UPS corporate knows this is your store's policy. read more

Breanna is amazing. She helped me in such a stressful situation in needing to get a notary done in a short amount of time. The other entity was being stressful, but she was so thorough, helpful, and kind throughout the whole process. Thank you for your patience UPS and Breanna! read more

Megaan, Janelle and the rest of the ladies are awesome & amazing! The service is great, the attitudes are great, and they are always willing and able to accommodate to the best of their abilities! Thank you, Thank you, Thank you all, keep it up and continue to ROCK! Happy Holidays!! read more

Staff was super friendly and helpful. They guided me step by step process and answered all my questions.

This is my favorite place for shipping and returns! Myra was especially helpful with today's returns.

I've usually liked this UPS store but our most recent experience we came in and there were so many workers around and didn't even help us when we had heavy boxes to return. Another thing I had noticed with this visit that was very unprofessional was while we were there, the phone was ringing and all the 3 girls that didn't help us when we first came in were saying "nose goes" in order not to have to pick up the phone. How much more unprofessional can they get.. read more

I'm done!! I have been here a couple of times and it seems like it's the same girls working their butts off trying to help the line of customers going out the door and you see the same blonde lady in the back not coming out to help. It bothers me to see hard workers not getting help from management! Ok I'm assuming she's the manager but that's only because the few times I have been here that's all she does. Oh and if you have an issue don't expect a call back from her. She will state that she will call you back but she won't. read more

Waited in a long line because they advertised they take passport photos only to be told they "didn't have any space to take them". Could I come back in 3 hours once all the packages are picked up for the day? No, I will go to CVS instead. What a joke. Update in response to owner: I was in the store at 11:30am. If it would only have taken the the worker a few minutes to clear the boxes why was I told to come back at 2:30pm? read more

Service is always super friendly and fast and since I moved here I've been in there often... Jennell is amazing thank you hopefully you won't see me for a while lol ....Amazon doesn't make it super easy to go through all your orders to find the returns .. The girls are always patient and super friendly.. Moving during covid and having to order online hasn't been super easy But these girls definitely help make the returns easy Thank you ladies for all your help :) read more

Closest UPS to my location since the Chestnut location closed awhile back. Service for the most part has been friendly and efficient but I feel the lines (when present) can move a lot more quicker if they cut down on the sales pitches on other services they offer, at least time it when the lines are much shorter. read more

9/10 the service is very friendly and professional. The wait time can be long depending on when you visit but the employees work quickly and always give a warm hello. read more

They are the best there!! I went in to send off a package. Thru taped up my box and were very nice. Thank you to celeste for the amazing help . read more

Horrible way of solving problems. Scanner wouldn't read the barcode I printed off. Tracking number and barcode was visible. Associate insisted on charging $5 for me to send a label to their email and print it. FedEx does this for free. This is an easy charge that could be comped or dismissed. Customer service and problem solving drives business. You won't get that here. read more

I have been shipping packages from this exact store for some time I usually ship things about 4 times a year in the span of 4 years living in Fresno. I ship to my friends and family back home. I never had an issue until now. I went in and I didn't have a box I usually prepackage my items but this time due to me being in a hurry and running errands I said to myself I'll pay the fee for that. I went in everyone was nice when I came in. The person measured my box asked me questions the same procedure I signed & my gift was in a box (like a decorative box) and I said if they can just wrap that and put it in a box. I was charged $22 around there. I went about my day to finished some others things. Until I received a call they incorrectly charged me. At first I thought they over charged but then he said he didn't charge me for the shipping. And I need to come back and pay $16 something and they can hold it for me till tomorrow. I was already on the other side of town. I called and said how much would it be if u just charge me the box and use the difference to pay (let alone for the inconvenience of me having to drive back) they said I need to talk to the manager I said ok that's fine. I brought my own supplies since hey I'm on the other side where I live I'll bring my own bubble wrap and tape. I get there they don't even apologize the manager (which I'm assuming is the skinny lady with reddish brownish hair) they walk over the the register & try to locate my package order in the system. No "Hi" No "I am sorry for this error to happen" nothing. He just says $16 please. I'm like uh someone said I can talk to the manager? Which the lady stood there (reddish hair) until a different employee spoke up (a little bit taller, brown curly hair her hair was up) & said we can't use the difference bcuz we sealed ur package. I thought to myself I understand but u can't open? Take the lost on ur guys supplies, I would be glad to pay the box which for a 10x10 is $10 bucks & just difference of the $12 bucks and use that to go towards the $16 the error that they made [this is what I was thinking in my head] I even said nothing for the inconvenience? Again, I thought to myself I understand mistakes happen but they don't know where I live? How far I drove out? I was already on that side doing errands decided to do it there. I have worked retail especially when I have made mistakes I own up to them. I get customers get upset and I fix it by giving a small discount (what I am able to give as an associate) if the customer doesn't like it then I say that's fine let me get my manager & from there my manager will try (be professional & try to have the customer happy). But these people are so unprofessional, nothing from the manager they heard "I am here about the call for the $16 charge" they look go on the computer & say $16. The only time they said sorry was when I ask if the $12 can go to the difference towards the $16 since I have my bubble wrap and tape in the car (now since I was on the side where I live might as well bring the supplies). They said they can't do nothing and I need to pay. So I said I'll just take my box. I actually went to FedEx & they were so nice! I met the assistant manager she was professional help me with the process & has a self kiosk where u can make print ur label and drop off ur package! So easy! And if u need boxes of that size go to Office Depot (I should prepackage my stuff just like have before but I figure since ups has been helpful and nice the times I went I said I'll let them package everything but not anymore!) Office Depot charges $2! Save some money so that's what I did since that 10x10 was to big I was able to fit it in a smaller box & put bubble wrap in there. Also the shipping charge is less than ups they said $16 something but fedex charge me $12. From now on I'll be going to FedEx not only are they nicer and professional it closer to where I am plus if I go to the other side of town they have one where I do my errands! read more

Super easy drop-off spot for UPS. I find myself here once every month or two, occasionally for mailing my own items but usually for sending off online shopping returns. All you have to do is put your stickered package on the scale and they print you a proof of postage with the tracking. Done. Convenient spot, it's right by Save Mart and Zeni-Ya so if I know I'm dropping a package here I can fit it in with lunch or other errands. I've never had to wait more than a couple of minutes to be served - and even then when I have waited more than 30 seconds it was around the holidays and a lot of customers had turned up at once. The staff are always friendly and efficient, and they're super knowledgeable. There are a few other services here including mailboxes and notary and a few items for sale. read more

I adore all the lovely ladies who work here. They are friendly, efficient and helpful! It's always a very pleasant experience and I just want to say thank you for your assistance with all my shipping needs. Your hard work is appreciated! Keep up the amazing work ladies!!! read more

This is my go to UPS to go to. Everyone I've ever interacted with is so nice and helpful & I never have any trouble returning my items here. Great UPS location to go to. read more

I was dreading returning items because I thought it would be a "process" but I walked in and the young lady was so incredibly helpful! I had two items that needed to go back by FedEx (which I didn't realize). She even got those ready for me and directed me to a location that I could drop those off all while she was answering the phone and being polite to those people as well. Great experience! Thank you for wonderful customer service! It is rare these days. read more

Never coming here again for services. I ship things because I sell on Ebay. The women working consistently have a short and rude tone. Consistently this has happened. I'm not asking for bubbliness or backflips but wow.. It's not my fault you hate your job. read more

I have been going to this UPS store for nearly 2 years. It is in a convenient location on my way to work. The staff has always been friendly and helpful. I have had paperwork notarized several times and the prices are always reasonable. I have never had any issue with having to wait to long to get help - with a service or regarding an Amazon return. The prices for the mailboxes are reasonable. Last year they did increase their price slightly. It is worth it to have a secure climate controlled location to receive products. read more

This is the UPS Store (#6525) that I use to ship my artwork. Here is what one of my customers wrote after receiving a painting from me. David A. "Hello, I just wanted to let you know I received "Shorebirds" and could not be happier! Wow...it is stunning. I absolutely love this painting. Also, I wanted to let you know that whoever packed the painting for shipping did an amazing job. It was unbelievably well protected and arrived in perfect condition. Thank you again for creating such a masterpiece. I am honored to have it in my home." read more

The staff at this UPS store are very friendly. This last time Emely helped me. Very helpful and polite. Working retail, especially during the holidays, is a difficult task. Hopefully their patrons can return the favor and be as friendly as they are. read more

Returning to Amazon..BEWARE!!!! They will force you to buy their packaging to increase their sale numbers. I have called and talked to Amazon to report this issue. You ARE allowed to ship ALL items back to amazon with the packaging Amazon sent to to you in! This store will tell you no, only to get you to buy their overpriced packaging. This store is a SCAM! BEWARE AND KNOW YOUR AMAZON RIGHTS. THE ONLY RULE IS THAT YOU DO NOT HAVE THE ORIGINAL SHIPPING LABEL, the the UPs store label is the EXACT same size and can go over the top. The employees at this store are crooks only to make their sales numbers go up. Return At Kohl's down the street, no questions asked from them and you get a 25% store coupon to shop. Shame on you UPS store and your owners. read more

No recomiendo enviar sus paquetes por esta tienda UPS! Son unos rateros!!!!! La supervisora Karen T. Es una grosera y prepotente. Envíe dos paquetes a la misma persona y la misma dirección, resulta que uno si llegó y el otro no, me hablaron que pasara a recoger el paquete que se regresó y me dieron la excusa de que no estaba correcta la dirección (pero entonces porque el otro si llegó?? ) Pués al pedir mi reembolso que fué bastante dinero me mandaban de una persona a otra, hasta que pedí hablar con la encargada (Karen T) y me dijo, pues hazle como quieras pero no te regresamos tú dinero, y si quieres reportar busca el 1-800 para que lo hagas. read more

Lorraine waited on me and she was very very thorough and nice. I really appreciated her ideas however one of the packages never made it to Atlanta Georgia and I filed a case! read more

Michele, my customer service rep did an impeccable job of taking care of me and my packages. I bumped into her on more than one occasion and she goes out of her way to give you the best possible customer service. Thank you. read more

Meagan was super friendly and helpful on the multiple times that I visited that location.

Went there to drop off an Amazon return. I did not have the original box and figured if I needed to pay five or six dollars for a box, no big deal. To my surprise it cost almost $29 to ship the item!! I've been in this shipping business before and know the materials it cost to ship the item would cost the vendor no more than three or four dollars. And if it took five minutes to package it OK. They are extremely overpriced and price gouge. Unfortunately I need to send the item back before close of business today or I would've taken it elsewhere. I'll never go to the store again and do not recommend them as their business practices do not seem fair or equitable. I understand profitability but my Lord, PRICE GOUGING!!! read more

Thank you to Janelle and Gabby for providing great customer service, both girls were so helpful, friendly and patient The UPS store closes at 6:30pm and they stayed 15-20min after-hours to help me resolve an issue I really appreciate it! read more

The UPS Store in Hanford is great. Staff is professional, polite, and helpful. Great variety of services available and they adhere to Covid 19 guidelines which makes me feel safe. I recently used their Live Scan fingerprintinf service for my employer. I lost my receipt necessary for my employer to reimburse me the cost. I phoned the store and they quickly located the transaction and provided a receipt via email saving me a trip to the store. Excellent example of great customer service. Thank You UPS Store! read more

This is a very useful business that serves many office needs. I have been a customer for three years and the friendly staff have competently processed my requests. I had occasion to recently ship some equipment back to a utility. I was told by a new employee that I had to use their label rather than the label provided by said utility. I received a form letter from the utility a few days later stating that I needed to send the equipment back right away or else I'd be charged for it! Said equipment was shipped two days after speaking with the utility. In any case, the whole situation was explained very well to me by the senior employee, Jason. The label and manifest contained the information I needed in case there was a question about the equipment status. Thank you, Jason, for your expert help! read more