Okay the USPS is top tear was customer service. I've been trying to find a close spot to home to drop off my online selling packages. Entering the parking lot I knew it was already gonna be good as there was multiple parking stalls and an easy In and out entrance and exit for the most part. It's typical people honking at each other because someone reversed out too fast but it's the norm. Seems like a lot of people in the area here have PO Box so there is usually a line to get into your box. I believe if you have packages but if you like me that is there for a quick In and-Out you have a place to drop off packages right when you enter, but you could also go to the line to scan your QR code. Have your label printed and then given a receipt. read more

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They are lazy don't want to help tell you to go online instead & also charge $50 for replacement keys if you are renting which is outrageous for a key to only use for a year and not be refunded when returned other post offices prices are reasonable read more

OMG! What a Ghetto Post Office! The minute I got out of my car, I was approached by a bum who was camping out in the parking lot. I went inside and had to wait in a long line for 30 long minutes just to pick up my mail, due to some lowlife vandalizing our mailbox! They told me it would take THREE MONTHS to get a new mailbox put in! That is absolutely ridiculous!! Why does it take soooooo long? This is going to be a real headache since it will be Xmas time by the time they get around to putting in the new mailbox! read more

This post office basically does not get your delivery packages right they lie they say they try to attempt deliver. I don't understand why they even have these workers even working they should be in the federal government. Trump administration should get rid of the federal workers for the delivering of the mail because they don't do their jobs let's deliver their mail to somewhere else and not deliver it. See how it makes them feel. Oh but that's not happening to them huh? They just they just go and make up lies. I have no access to my Apartment. They said they try to deliver. I don't have any gates. It's fully open. They just lied because they were running late on their delivery and they wanna just make excuses for their delivery not being delivered on the day. They're supposed to deliver it a bunch of lies!!!! read more

This post office is the worst, look it up. They continue to have me pickup packages at their Office when shipping & handling has been paid for. This office should be out of business as they continue to miss the mark COSTUMER SERVICE ! Who wants to.pick up items they paid for with shipping? This place is a joke ! read more

Saw the ratings which was quite low but I had to come get a package here. I actually had a nice experience here. The staff helped me very quickly and addressed the issue with my delivery smoothly. The lady who went to search my package in the warehouse was super respectful and explained what might of happened and will be following up with my carrier to find my package. They have an area for you to pickup your mail and another area for delivering your packages or returns. It's not located in the best area but at least it's in an area where lots of homes are and it's convenient for people to go to. read more

I contacted the USPS online regarding an MIA package, not expecting anything more than an automated response (at best). One day later I receive a voicemail from my local post office, and Danielle left me the most detailed, kind, polite voicemail, totally addressing my concern and letting me know to the best of her ability what happened and when I can expect my delivery. She sounded so real and personable, and I really appreciate that. I just wanted to make it public knowledge that Danielle is absolutely killing it over there. Keep on being a ray of sunshine! read more

cant deliver a featherweight package? why do I have to drive to pick this up. I saw the mail man today... why can you just deliver it Monday? read more

US Post Office - Post Offices Near Me - Fresno, California

USPS should be embarrassed to call this a US post office. The exterior drop box was taped off and the interior was not much better. They had several PO boxes hanging open and obviously vandalized. According to one of the postal workers someone has damaged several boxes during the night. Doesn't that make you feel good about having a PO box and going to the post office. Not! Add this to the fact that the line that was 13 people deep and am going to recommend that patrons go a little further to a different USPS location. read more

US Post Office - Quality location- not! - Post Offices Near Me - Fresno, California

Mail man claimed to have delivered a package in a parcel locker well I didn't get it then filed a complaint supervisor responded just like back in January when they mishandled a package and shattered the contents the had the nerve to get an attitude then kept it and claimed I would hear what their decision was of course nothing now I'm being gas lit on a package that they did not deliver . Thieves be careful with your packages the supervisor does not care. read more

Admittedly I am not one of the persons whose mailboxes were vandalized and who consequently had to pick up their mail directly from the post office, apparently enduring long lines to retrieve it. (It seems someone here might have been able to come up with a better system to handle that mess!) Nevertheless, whenever I have come to this office to mail packages, buy stamps, etc., the customer service here has been some of the best I've experienced. The employees are always warm, welcoming, and helpful, greeting you with a smile, and it's always been a good experience. BTW, even the CUSTOMERS here are extraordinary, being outstandingly polite and helpful when I've asked them questions (I was pretty confused when I first came here and found lines wrapped around the lobby!), politely holding doors open for each other, and wishing each other good morning, good afternoon, etc. - I always leave thinking, "Gosh, there are some really NICE people in this neighborhood!" Great job, employees and customers at this location! read more

I've only had great experiences here they literally go over and beyond every transaction and I go a lot. As a whole this is my favorite location. Side note: the only reason I came on here (maps) was to call the location to save me a trip and it's true they don't pick up the phone... kinda frustrating cause I have to take a trip down there to find out the answer to my question. But I know I'll have great service once I get there and that's why I had to stop and leave a review because I was honestly shocked to see so many 1 stars, smh. read more

Long lines for weeks now if you need to pick up your mail. Currently 25th in line and was told it would be at least an hour and a half. I cannot understand how this process cannot be any faster. Management needs to manage this situation better. With all the mailbox break-ins happening I can't believe this hasn't been figured out. read more

I received Great service. The individuals who helped me were very nice and professional.

Standard usps with everything you need to get your shipping and receiving done. Area is not great so don't judge this location by the people who live around it. Employees are doing a good job and getting everything done in a quick manner. read more

I would give Hughes Station no stars for their inept, lazy, complacent service. I can't tell you how many problems I've had in the past with this post office: so many misdeliveries with my mail put into the wrong neighborhood group mail box, stolen checks, broken mail boxes, packages with the correct address being sent back, and delayed mail by days. Try calling their phone number and they hang up. USPS should close this branch and fire all the employees there for providing the worst service than any other branch in Fresno. The latest incident this week shows a packaged supposedly delivered that never arrived. INCOMPETENT. read more

Waiting 2 hours in line. Horrible. Forced to go there to pick up mail because of break ins.

It take hours just to get ur mail and how slow they move when they know there is a big line ,, and when u finally get there to get ur mail they hand u 2-4 mail ,, they don even care to look for more as it's been weeks since we got are mails and how it's only 2-4 mails that u guys are giving read more

Ok. Is this even REALLY a Post Office? They were way too pleasant and efficient. I don't know about everybody else, but I generally dread going to the Post Office. This one was pretty busy, and I ended up visiting the counter twice. Both times, I was greeted by a smiling Representative who apologized for the wait time... I don't think I waited more than a minute each time. There are some retail businesses who could learn from this team. Great job, everyone, and thank you for such an easy visit! read more

I want to thank Jesse Parker he was very sweet and helpful I had a pleasant experience at the post office today

Not only does our mailman give us wrong mail because It happens all the time. I've called and complained to the supervisor and they have attitude. Now our mailbox is completely open noticed it at 7am with peoples mail in it. Cant close it because it takes a mailman to close the whole box. read more

US Post Office - Post Offices Near Me - Fresno, California

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Needless to say the customer service sucks! Nobody answers the phone, and when the postal carrier was asked a few questions he was rude and discourteous and didn't care one bit. read more

I had my mail held without knowledge or consent from this post office. I went in and stated that i had moved my mailbox to ACCOMMODATE my mail carrier because he refuses to get out of his car when a car is parked there (which is out of MY control) They decided to give me attitude and were just flat out rude. Now they won't tell me where my mail is and one of the staff said "see if you get your mail now b****" because i questioned them on why they couldn't be curteous enough to inform me where my mail is. I don't understand why it's so hard for you guys to do your jobs. I understand you probably hate it but why treat customers who haven't done anything to you this way? It's not hard to be a decent human being Rudy! I really hope someone investigates them further because this is unacceptable. Oh and to the girl employee that called my sister names I hope karma gets you for being an ugly person. To add more, i moved my mailbox to an area where he can easily put the mail in the box from his car and he STILL is complaining about our basketball court. If you can leave a note saying to move basketball court why can't you leave a note saying what you did with my mail? I swear this whole place on a power trip. read more

I dropped off my wedding invitations st the drop off box on July 29, 2019. It is now August 14, 2019 and half of my invitations were delivered, the other half are lost somewhere. I called and have been on hold for 30 minutes already. Can't get through to anyone. Now I have to personally contact each of my guests and send them photos of the invitation to be sure they attend. We have everything paid for and I'm so angry that a ton of people may not attend my wedding because USPS lost my invitations. read more

The "supervisor" Rudy is a rude and terrible person. Who walks away from a customer that has missing packages?? He got upset because I told him the right thing to do is go first thing in the morning to fulfill a customer request instead of making them wait all day. I've already waited for missing packages. I've filed a complaint and would say that he isn't fit to be a supervisor. What a joke. read more

They don't answer their phones You will be greeted with poor customer service The few that post nice things about them just babble on about how they dropped off the package and most likely never experience their packages being lost or given to the wrong person. And most likely you will never see changes due to the people that run the way place don't take criticism well. I understand that accidents happen, but if its a constant thing its not a accident its just people that can't comprehend the steps required to do a good job(AKA dumbass people ) read more

Waiting here for past 25mins for the manager to show up at the counter. Even a single star is overrated read more

This is by far the worst post office I've ever been to. None of the staff communicate with each other and it clearly shows. They all tell me different stuff all of the time. They're slow and their procedures are extremely frustrating. They'll have staff in the drop off area just waiting while the pick up line for mail is over 2 hours long with one person working the line when there is 3 other staff members just standing on the other side. read more

The only reason I gave 3 stars instead of 1 star is because of the service I got from a clerk named Jesse. There were a lot of us waiting in line and everyone was getting impatient, some of the people became hostile the longer we had to wait, most people were being very rude and insulting him. He remained curtious and polite even when dealing with such behavior. That is why I started to feel sorry for him more than I was angry about my mail. I realized the people who broke our mailboxes and stole our mail are the ones who caused us to have to stand in lines here, it's not this guys fault,yet he is the one who has to face the disgruntled public and provide customer satisfaction with a smile on his face. I was really impressed by the way he remained composed and respectful to the crowd. I would not be able to handle doing his job, he should get hazard pay for having to deal with these circumstances. Even though I had to wait, I got my mail. I waited an hour to get my mail then I left feeling like an hour of my time waiting was not so bad considering being there all day like the people who work there. I just want to say thank you to Jessie. read more

this place sucks the i dian guy was only helpong one oerson at a time and when it was my turn he said my package wasnt there and i showed him the updates and he said itll be delivered today and was it delivered today nope it still says available for pick up read more

I sent a package priority and was undeliverable at 5:13pm when it went out for delivery since 9am. It stated it was like be returned to sender or call the usps to get details on my options. The following morning I called and there was no answer. I went online and it said I was able to schedule a redelivery. At that time, I changed it for customer pick up. However there was no details on the location of the package or when it would be ready for pick up. I then called the 800 number for the usps and they provided me the direct phone number to this office as well as hours. I called two day prior and for three hours with no answer. It rang until it was disconnected. Apparently communication and customer service is the top priority of this office. I call back the 800 number to see how else I can get in contact with them, and what options I have if I cannot reach out. (The person picking up work the same hours the office is open and it's out of the way for them to get the package if it's not ready). They said all they have is the same number I have been using. They also confirmed that I would be able to pick up earlier hours for my redelivery/held mail situation. Today, my friend goes and leaves empty handed. She was told early hours are for customers who paid for their mail to be held. Did I not pay for my package to be sent? Is she not already there? Just when I thought that the device couldn't get worse. I'm sure they will never see this being they don't even know how to function a telephone. This is my warning to everyone considering the use of this office. Do yourself a favor and go to a place where they run their office as an actual business read more

They Do not answer the phone , Looked at the reviews and it's a common problem I guess. At least try to help everyone even if you have to put them on hold at least we don't have to drive all the way over to the post office just to ask a question. read more

Honestly, I'd give this a no star rating if i could because there is this one man that was just flat out rude from beginning to end for no reason. I went in to have a package sent out and he made my short visit the worst. I didn't even want to take my receipt toward the end because I was that irritated with his attitude that I just wanted to get out of there. He was an impatient asshole. I wish I got his name but I will def not be going back. Very unprofessional. Def do not recommend they will ruin your day. read more

Mailbox has been broken into 3 times in 3 months. Have been coming in 2 times per week to pick up mail. Waiting patiently at Dutch door to get my mail for 1 hour and 5 minutes to be told by Ralph that there is nothing for my address in the rudest way. Walked around the glass and in 30 seconds a counter employee brought a stack of no less than 40 pieces of my mail. I only got the name of this employee Ralph from the window but it's happened with 2 other employees the same way. And the counter employees cannot help until you go to Dutch door first. There is minimum of 20 customers in the service window line and nobody waiting at counter like yet they will not take on any of the overflow. read more

They don't answer the phone so I went in and lines where crazy and the phones are turned off when I was in there for over 30 min didn't hear a phone but they can answer personal lol this place is a joke read more

Yay! First time ever leaving a review. This is the worst post office I've ever, EVER experienced. Both my parents work for different post offices, and I've visited many. They never answer the phone. Don't even try. They will misplace packages, confess "I don't know I don't know," and delivery bent and crushed packages. Please do not use this post office if you have a choice. read more

I have called this location about 15 times today to see if I could pick up a package that was supposed to be delivered 4 days ago. No one has answered the phone. Very frustrating. Wish I did not have to deal with them to receive important packages. read more

Horrible service. They leave the package pickup line unattended completely and make people stand in line for extremely long periods of time. Lots of frustrated people in line and behind the counter. Avoid this place at all costs. read more

Probably the worst post office ever, something is definitely going on here. Probably stealing mail or just too lazy to do their job! The workers are lazy and have NO answers for anything that has a tracking number on it! Was on hold for almost 15 minutes just so someone can pick up the phone then hang it up. Packages go back and forth and take forever to deliver! Manager and everyone needs to be fired! The one star I gave is just so I can post but they deserve none! read more

This is the Wars office in Fresno too bad I have to deal with them I wish I can give them a -0 star they don't deserve one star they don't help you and they will neve never answer the phone read more