About 7 years ago I opened a box here at the Pinedale station to conduct personal and business transactions. The best thing about the Pinedale location was Clerk, Larry who has since unfortunately retired. Conversely, the worst thing about my experience was Clerk Kayla. For at least three full years , Kayla would overcharge me additional shipping fees in addition to the already prepaid shipping labels. Amounts she imposed on me were random and ranged anywhere from $7 to $80 per package. If I refuse to pay the demanded amount, my package would be returned to the Sender, thereby causing me additional costs and problems to deal with. On two separate occasions, I handed this Clerk my outgoing mail to mail on my behalf to pay my bills. The payments I made were received two weeks after the due date which incurred late fees per item Plus negative reports to my credit Bureau. It was during this time when a couple of my packages had completely disappeared without a trace and never resurfaced which is unheard of with Priority Mail. And yet, I was saddled with the purchases because they had been accepted and marked delivered by the clerks. I had consistently endured embarrassment in front of other customers, as disrespect and rude comments were a regular. We also had issues of refusal of service and harassment of various kinds. On one occasion, she refused to release to me a package I needed for my child's birthday. I'll never forget, She held it up and out of my reach, then tossed it into the cupboard and slammed the door. At least two other witnesses were there that day. Despite my having made five separate complaints due to these occurrences, nothing was resolved. Further, while she had been directed and redirected to cease and desist said actions, it was abundantly clear to all the Employer's directives were simply disregarded. And in total, this fun experience has cost me hundreds upon hundreds of dollars in losses not to mention a great deal of distress, humiliation, and health concerns.....none of which I have been offered repayment. Lastly, I was asked to permanently relocate to another postal station 3.5 miles farther for me in distance. And , regrettably commit to the laborious task of address change notifications for many contacts which I'd rather not do. Such that Clerk may continue her employment in the comforts she desires. read more