As a new customer, I had an urgent issue come up and, the manager, Alejandra Galban at Storeland…read moreSelf Storage went above and beyond to help me resolve it quickly. She was responsive, professional, and genuinely cared about finding a solution, which made a stressful situation much easier. The facility itself also stands out -- it's clean, organized, and feels very well managed. It's clear there's attention to detail and pride in how the property is run. I'm very grateful for the support I received and would absolutely recommend this location, especially because of Alejandra's outstanding customer service.

Steven was professional and kind. The POD came as requested, on time. He showed how the tie downs…read moreworked before he left and gave some packing pointers. Like not packing too close to the door as items shift and to retain the driver upon arrival at our destination in case the door won't open. (They could adjust the load before they leave.) All things I hadn't considered and very helpful.

We ordered a pod that would be transported from California to North Carolina coast to coast our…read moreestimated cost was $2,200 with $511 being paid in advance to deliver the pot and we were charged for part keys and lots and received two with three days to pack it and it was then to be transported to our local storage facility in 20 minutes away pods moving and storage company in Visalia California. We scheduled our receiving day to be September the 6th. However the buyers of our home lost their loan and we discovered we still owned our property in part of us needed to go back to deal with the original real estate so we went online and we're met with a 303 error message and could not get through so went through a representative process to verify our pod have not yet shipped to North Carolina and we were given confirmation and a case number in a request to hold the pot being explained that the party I left because the charges have not been paid to ship it across the country which we verified with our Visa and we also canceled the long-distance payment to make sure the charge didn't go through. We made arrangements to receive the pod in California which was not easy to do and when we called to confirm our pick up address after it was emptied we were told the pod were shipped to North Carolina so we again made preparations to be there we had to literally load it into another truck to transport it back to California ourselves but part of it was going into a storage Bay that we had prepared for the pot the pod was a no-show on September the 6th with no calls no email no nothing Subsequently we were assured that the pods never left Visalia California and we can confirmed that we have been given an order number to hold it on August 28th 9 days before the plan was scheduled to be delivered on September the 6th but they assured it's the payment did not go through and that it was not shipped they would have a photo of the pod and an over the road charge neither was being shown just the delivery of the pot and the first month's rent therefore the pond was still in Visalia California. We have now been on the phone with them for 3 days and we have talked to at least 12 people the first day it's in Visalia the next assurance it's in transit the third says that it is going to be in the warehouse tomorrow in North Carolina the following when assured us because there's no over the tracking payment there's no photograph there's no tracking number the pot is in the warehouse in California it has not left it will not ship it does paid for and it is not paid for just the storage and they charge us early for the month of September which expired on the 8th and they charged us on the board because there's a three-day grace period meaning it expired on me and then they never texted us to say they weren't coming they just sent a confirmation they were going to pick up the pot on the 8th and I tried to edit that and there was no way to edit it and they have the wrong dress in other words they had it listed as being delivered to one address and being picked up at the love at another so it was a mess. It is almost 8:00 my time and I've been on the phone with them since 10:00 this morning and they cannot find our pod it is a literal nightmare I will never never never use their service again I am so sorry that I ever did I am so worried about my precious belongings that are in the pot the website never even confirmed where the divide arrived at their warehouse it says follow your pod make an appointment to see your pot and when we go online it only shows that they picked it up from our home it never shows where it went at all. In the end the plaza will charges were twice as much as we were quoted we were quoted in the end it was going to be around 28 and now it's looking like it's above 4,000 so it's really something to think about if you're going to rent a pod Plus when we did call for the original delivery they said they couldn't even get a driver for 2 weeks and they charged us for that additional storage so there's a lot of nooks and mismanagement in the pot industry when we finally got corporate we were on the phone for an hour and 45 minutes on hold and finally gave up and hung up that was our 12th call trying to find the pot and it's hours each time. I'm sorry for a few blenders in my autocorrect I am of course talking about our container. Please pray for my family that if they shipped it to North Carolina they cover the cost to return it to California because we had a request and an order in place and a verification it never left California and place that are precious family and ride safely my son just graduated from school and all of his photos and memorabilia and our most precious items are in the pot and now I don't even know where it is I am so worried about her container okay well good luck everybody be safe out there bye

Customer service is on point here, definitely a well designed lot for storage. I would recommend…read morethis place for sure.

They have excellent quality storage units at a reasonable price. Good attentive people that help…read moreout and are easy to work with.

Great place, well maintained. Never had any issues, customer service was always good.read more

I found Budget through yelp when I needed a storage unit between moves. The facility was clean and…read moresecure, and has a coded entry for renters. The two employees I have dealt with have both been pleasant and helpful. I recommend Budget for your storage needs

Very nice staff and owner , clean storage units , competitive pricing . I have stored here before…read moreand was very happy with everything ! I live a little far from this facility now , if I lived closer I would definitely still be there !

What great customer service and pricing! I rented a truck from them for moving. I left the keys for…read moremy storage unit in the cab. They called me right away and held the keys. It was an easy, breezy rental. Highly recommend Penze truck rental. And if you are moving your stuff to thier storage it is complimentary!!

TERRIBLE CUSTOMER SERVICE. RUN…read more www.storit.com I'm deeply disappointed with the level of negligence and unprofessionalism I experienced. My personal information -- including my invoice -- was sent to the wrong email address. When I requested confirmation that these emails had not been delivered to an unintended recipient, I was met with evasiveness, denial, and a complete lack of accountability. No acknowledgment, no explanation, and no apology. This is unacceptable. Main concerns: Consumer Warning Unprofessional Conduct Security Lapse Accountability Issue Trust Violation

6-29-24 Saturday, went at the end of day and the service was absolutely great. Ashalyn was very…read morehelpful and showed the different sizes of unit they had with no problems. I got the 10X15 with a great price! Thank you Ashalyn. Hortencia Ortiz

You couldn't ask for a better run storage facility than Glen's Storage on Goshen in Visalia. Sheila…read moreis the most pleasant person I have ever dealt with. She's very friendly patient. Their rates are very reasonable. On day of my move out, her husband assisted the movers maneuver their truck into the yard, gave me a ride back to the office after I was done emptying my unit. Couldn't ask for a better couple to help you with your storage needs. If you live in the Visalia area and need a clean, secure storage place, Glen's Storage is the place to go.

Great service!! I used Glens for 3 years while stationed here and they were very convenient and…read morewell maintained. Offered a military discount. Thank you Steve and Sheila!!

Professional staff and great service. I would highly recommend the slot anyone who wants to secure…read morea safe place to store your vehicle.

End of July we rented a uhaul from this place, We headed over to pick it up and they were closed…read more It was during business hours, we called 20 times and no one answered, no one called us back, and we were never able to get any service. So we went a block or 2 over and rented at Budget. Poor customer service. Horrible. I DO NOT RECCOMEND THIS PLACE!!!!!!!!!!!!!!!!!!!!!!!!