Beware! Do not rent a self storgage unit from Derrels in Visalia. Not ususally one to write reviews, I feel the need to let others know that my 'secured' unit was burglarized in Novemeber, 2012 of thousands of dollars of items, all while the managers were on duty. Derrel's do not have the security they present as having, and they will not pay on an insurance claim since they blame you, the consumer, rather than taking any responsibility. Tried to resolve this through the Group Manager, Joe, in Fresno, without success. The managers have also become very nasty since my robbery and police report. If you want to keep your belongings, rent at another facility, or lose all without compensation! read more

Never had a problem with this storage spot or any of the other locations I have rented from. Our family has been going here for years! 10 plus years I would say. Why I feel safe bringing my belongings here is because you need a code to enter and leave, and they have cameras. Onsite managers are very friendly, and they live on the premises. Processing your payments here is onsite, but are very slow at it..takes like 20 min!! Lol..no worries..the safety makes up for it. read more

Derrel's Mini Storage - Self Storage Near Me - Tulare, California

The worst place to store your goods in EXISTENCE. These people are really nasty, rude and insinuating, to the point of just absolute harassment. Let me give you some examples: 1. pulled up to the gate with the keypad (to open the gate), parked my car and looked for my code slip. One of the guys in his little golf cart pulls up to me and says, "Well what are you waiting for?! Put in your code! I'm waiting!" There was nobody behind me or in front of me. HOW RUDE - absolutely no tact at all. He waited there until I successfully opened that gate and then just sat there and eyed me with a sneer as I pulled in. WHY!? Why is that even necessary?! 2. Went to go make a payment for my monthly rent for my unit. I work in Bakersfield, and live in Tulare (I know, horrible idea). When I get back in town, it's about 6:30PM. Well, the day came to make the payment for the unit so I drove right to the mini-storage place in Tulare, pulled in, its about 6:40PM at the time, I walk in and said, "I would like to make a payment for my unit please." the lady at the desk just looked up at me and said prudently, "EXCUSE ME BUT WE CLOSE IN 20 MINUTES!" and? so that means you close in 20 minutes, I'm sorry but until it hits 7:00PM you're still in business! Do not refuse a paying client!!! She eventually, reluctantly took my payment, handed to me and just let me go. Seriously? Is that even necessary. They way they acted was just absolutely inappropriate, especially for business hours. 3. One day I arrived back to Tulare at 6:45PM and I absolutely HAD to grab something out of the storage unit before the heatwave hit in the valley, and this was the only day of the week that I was actually going to be in town. I had a precious record collection in storage (not stored by me but by family accidentally) and I had to grab it. I pulled up to the gate at 6:45ish and they told me TO TURN AROUND! I pleaded with them that I had to get something very quickly out of storage and was willing to negotiate something with them. They refused and told me to "git", well guess what. My record collection of 20 years is ruined, all 150 vinyls were warped and melted. DO NOT RENT FROM THESE PEOPLE! They're awful human beings with an even more awful service. The people who run that location are nasty, mean and horribly lazy. read more

I rented a space for a few months. I just payed the fee for the month.A few days later I get a call saying that there is no lock on my unit. I go down there my unit is wide open and most of my things where gone. what was left was all scattered about.they did call the cops didn't help me in any way because I didn't have insurance the next day I went to get my stuff and the unit next to mine was cut and three others around mine they never posted anything to let others know of break ins .the didn't even offer me the rent back this place is the worst storage place ever. I had unreplaceable things .I called the corporate office they never returned my call.when I question them they never tryed to help me they took photos befor I got there They had no right to open my storage until I got there. When they called they just said I had no lock they never said I'd been robbed .It was 4 hours after they opened when they called me.they say they do there rounds when they open. They say they have alarms on the unit that go off when your codes opens the gate.well the lady in the office didn't say anything about a alarm going off and the other guy had my unit wide open when I got there.They never once would show me the surveillance video or anything. When I left I felled so disrespected.I then went outside and called the police they never came to talk to them or anything.it's been a few months I haven't heard anything from them. That was everything I owned.They told me sorry and that's it.I lost 45 years of memorys and all most everything I owned.that's very bad business.please don't put your life's belongings to them.you think every month when you pay that your things are safe far from it.I give this place no stars but it won't let me. read more

If I was you I would not take your stuff here at all to any Darrells mini storage. They will sell your stuff very quickly. I was a customer there and paid quarterly I was a bit behind and they auctioned off all of my equipment and tools. They never called they said they sent something in the mail nothing certified I would be very careful and steer clear of this company and their business practices. read more