They broke my personal modem so they gave me one saying it would be free and I would never be charged. Then they proceeded to charge me $15/month until I gave it back. While waiting in the xfinity store to get it fixed, there were two other people who were given "free" hardware then charged for it. The in store representative told us it was my fault and I was supposed to have returns it. However it was free because they broke my one. They refused to refund the money even after returning their modem. read more

The employees are so nice but management can't do anything ... completely powerless and couldn't care less. Tks for nothing, Brett.

Epic Waste of Time. This is not about the store in River Park. This is just about how incompetent Xfinity is. I have never dealt with so many incompetent people on the phone. It is incredible. I get hustled by the sales guy about getting my same number when we changed to Xfinity, that was a lie. They gave me a window of time for two hours. It ended up being about six with only last second calls or no calls at all. They feigned ignorance when I called up about the phone number change... and there is no complaint department so I could not even file a complaint about my sales experience. read more

In the Central Valley there are Xfinity services nearby store for your customer service needs. Earlier today, I spoke via telephone with a customer service actual person. I was able to change my xfinity plan to better accommodate my family needs. I was also able to make an appointment with the xfinity store via online. Then I went to my schedule appointment on time and dropped the equipment as required. I was seen right away and they greeted me at the front day. Overall, I had a satisfying customer experience today with Xfinity. read more

THE WORST customer service I have ever experienced. Waited over an hour to speak to a manager. They never even put me in queue to speak to someone so 5+ people who came in AFTER me were seen first. After the hour of waiting, Jose, (who I don't even believe is a manager based on his customer service skills) finally came to me and was not helpful in any way. Mind you, I was told by Robert that the manager was in a meeting. That whole time Jose was on the floor before he helped me? I have been waiting for a refund from Xfinity for over a month and when asking about it he completely shut me down and said "we don't just hand out money". The only way he'd be able to even try to help me is if I came back with bank statements as proof. Didn't answer any question I had and had an attitude throughout my entire experience with him. At least the workers at the Herndon and Clovis location tried to resolve the issue and weren't extremely rude in the process and I didn't wait an hour. (I also sat next to a woman who told me that the last 3 times she had been in that store, three different people on the floor who were working this same time had claimed to be the manager when they were not.) read more

Great service! Very fast, everyone is wait to greet you right when you walk in. Raeann was very helpful in telling me how to activate my modem and even personally messaged me when I left my old equipment at the store. Not sure why this store has low stars because their customer service is on point! read more

I had a guy come out to my residence today and he was so amazing. Very well mannered and very patient with me. His name is Mario Zuniga and I'd like to say that I appreciate him for taking time to answer all of my questions ,and he even Helped me out with my password etc. I'm not telephone / computer literate. Oh and he didn't get upset when I asked him to put on shoe guards read more

Deliberately ignoring people even when already on the queue. They stare knowing I'm in line waiting to return my equipment. Jesus specifically left (clocked out) intentionally seeing people surpass me, as I just needed to return my equipment. One other employee (girl) continuously kept calling people up - calling 3 people after me and I was starting to get irritable because my transaction should've been fairly quick. Damon thankfully called me up knowing I was getting ignored, when I mentioned it he said "yeah i was starting to notice that" And the transaction was roughly 5 min. Writing this because the customer service and environmental awareness needs to be better, as the people around me also were concerned why I wasn't being called on. Knowing I was still there after he was walking out and not being attended to, xfinity employees you're so inconsiderate for that. Do better read more

Shout out to Rob for helping me return my equipment and figure out my accounts. I spent a month calling the help line and he figure out what was needed in 10 mins. read more

Terrible customer service. We bought 2 new phones online through Xfinity and we were told to go into any Xfinity store and they would box and ship our old phones back free of charge. Not only did they NOT do this they were very rude and said well since you didn't buy them here directly we cannot help you. Please save your time and money and go to another carrier that hopefully will help you and appreciate your business!! read more

years ago i had many problems with comcast. on phone every month with billing. i paid for a sports channel 40'per month without my permission. when i asked for a refund they said three days too late , no refund. recently i found out by my worker that my comcast worker a tall hispanic guy DRILLED. a hole into my brand new roof ! i was not aware. ! and it cannot be removed because it will leak into my attic !!!! He asked if he could put the disc on my roof not Drill into my roof !! just be careful with these companies. unrepairable damage !! i'm stuck with a disc drilled into my new roof years ago !! read more

All I can say is to make sure before you purchase a mobile phone with promotion.. ask questions and make sure the promotion will be honored. I am dealing with my third issue where the promotion was NOT honored and all I got were lots of excuses. Over the course of changing to Xfinity we have lost $1200 in promotions for buying new phones !! I would never have bought a new phone paying full price. But they made it clear they were not willing to help so I finally gave up! This latest one really has me furious and I'm not going to back down. Let's just say that the stole.. yes stole the phone I traded in to get their promotion!!! I mentioned the previous issues and was assured I would not have issues. After about a year I noticed that I was paying an awful lot for the phone. I was to get $800 for my trade-in. So I went into the store to see what happened. They had info that I did trade in my phone, but could not help me. I was asked if I really did trade in a phone. WHAT?? Anyway after spending at least an hour there and talking to the manager I was told it would be turned in to corporate(?) and I should hear back within about 16 days. Well I got 2 messages that they needed more time to look into the issue and I have not heard a peep since. I responded asking about it but never got a response. We are going on at least 2 1/2 months with no contact or resolution. I'm thinking they hope I will just forget! Now I can't find a number to the store (manager told me I could contact her if needed). I AM NOT BACKING DOWN!!! I WANT THE $800 OWED TO ME. SO all I can say is be extra careful that the sales person is not an idiot and you get what is promised!! read more

A lot of employees standing idly around not helping customers. It's really frustrating to have to wait 30 mins for help when multiple employees are standing around or chit chatting. read more

The red headed worker was VERY rude when I asked a simple question due to her being frustrated that their internet went down. She did not need to take her frustration out on me when I asked a simple question. Someone with those kind of anger issues should not be working retail. Will NEVER visit this location again. read more

I went to the Xfinity store to shop for a new phone. I dropped and chipped my old phone screen. The repair shops wanted 200.00 just to fix it. The sales specialist, Vanessa, was very helpful and got me the best phone for my needs the Samsung Galaxy A24 Ultra. Not only did she help me set it up she extended a discount to me that the customer service representative from the Philippines call center would not. I was very pleased. read more

Went into this Xfinity store in River Park and I was not disappointed with the service that I received! They took care of my technical issues that the other Xfinity store at Kings Canyon Rd. location could not take care of, plus the level of expertise and customer service quality is night and day from the two locations. Joel did an excellent job of assisting me with my issues at the River Park location! read more

Worst store ever. They don't have enough staff and make you wait forever to pick up equipment. Do not shop @ this location.

"Cut the Cord!!" Comcast charges you a hand and a leg but provides pathetic customer service... I was paying over $160 per month for internet and cable... I signed up for a new service deal and the representative via telephone said the plan would remain for 2 years... a year later they started charging me over $200... I spoke with a district office representative via telephone and she said she had no way of confirming the agreement... having been a loyal customer for over 20 years I asked if she could provide me with a plan close to what I was paying ($160)... she said no and that she'll cancel my account... thank God... now I'm not paying $160 a month... there are other ways around it!! Cut the cord!!' read more

Phone bank service for Xfinity/Comcast is a horrid auto machine. Once you get through still on hold after 45 minutes. Do not recommend! Worst customer Service. read more

Each person gave different information, if you aren't there to sign up for new phone service they don't care to help you much. They all shrug their shoulders when asked questions and they are worthless. read more

Worst customer service. Was not told that a promotion was ending in several days. Some of my family members ordered some phones that they didnt have in stock, was told we can come back later to activate and trade in all of our phones at once. Once we returned, they said the promotion ended and would not honor the trade ins for the rest of my family's phones. On top of that, when we decided to not move forward given that they did not communicate the promotion clearly to us and said it would be fine to return later, they still charged us a restocking fee for each phone. It isnt enough that we werent able to use the promotion for the entire family, but now we also have to pay extra just to return the phones that were ordered. This is the worst customer service, would not even provide internet credit to cover the restocking fee. I am extremely disappointed and worst manager/associate i have spoken with. Manager was not even empathetic to our situation, just saying well you can keep the phones you ordered and the rest of the family can upgrade if they want, only they have to pay more, but we wont help you. read more

Some of the employees here on Kings Canyon aren't so friendly to customers. Some good ones and a few bad ones here.

Worst Customer Service of my life 5/3/24 I entered the Fresno CA Riverpark location with an appointment for 6pm. Jesus, the Xfinity employee, asked me to follow him to a workstation. My phone had locked in the morning and I was told by customer service I could go to the store, get a new SIM card, and have my phone unlocked. Jesus looked up my number and said, your SIM card is being mailed. I told him I specifically told the phone rep I would go in person, 40 miles away to restore service today. Jesus said he could not help me. I asked him if there was a way to fix it. I also said driving 40 minutes and waiting on the phone and internet earlier for 1.5 hours is BS. He scolded me for the use of BS. I asked for a manager, he said he was the closest thing to a manager in the store. Jesus went into the back and gave me a SIM card. He said it would not work "but it is a solution." He said I could call Xfinity tech and see if they might be able to activate this SIM card but he doubted it. I asked which phone I could use in the store. He said, Don't you have another phone? and then said I could use a phone at a friend's or go back home but I could not use a phone in the store. He seemed to be trying to impress a young lady who passed by and told me to be nicer to the rep and not use the word BS? After being completely insulted by your customer service rep employee Jesus, I walked past this lady and suggested she mind her own business in the future. Jesus said he would call security if I did not leave. Jesus did not show any empathy nor care that I am a real estate broker and caretaker for my 91-year-old mother. The phone is my lifeline for financial and safety wellbeing. I am so disappointed and hurt by Jesus and my experience with Xfinity yesterday. An Xfinity customer service rep I called the next day, confirmed Jesus could have activated a SIM card in the store since the card in the mail had not been activated. I now have Verizon mobile service. read more

Only 3 people working and 7 people waiting. Here's a thought for management....how about you have a person dedicated to drop off or pick up so those with drop off transactions aren't stuck waiting on the people ordering service. Thank you for considering. read more

so I've been with AT&T for 20 years and was thinking about looking for better pricing due to price of things.just so happens Xfinity reached out asking me to switch over my 4 lines including my tablet first the lady that called English was horrible but I decided to listen anywa.told me to pay $76.00 for new tablet and they would bill me later when phone bill is due.i paid never received my new tablet 10th generaction but they took $76.00 plus tried taking another $160.00 so now I'm going to cancel my Xfinity internet and phone lines and go back to AT&T because of shit customer service and lying Punjabi's that work for them.stay where you are people xfinity isn't worth the frustration read more

Absolutely worst company in the world. I plan to write a review on every platform I can about this company. They have horrible communication. It has been a horrible experience trying to return the box after discontinuing service. People on the phone tell you different things everytime you call. I don't even have enough room on here to explain all the issues. Basically don't go with them! Find someone else! Save the hassle! read more

Walked in signed up and was helped. Quick service, professional staff and left with a free bag. I believe if you give someone a vat of vinegar instead of a thimble of honey, you get the same service back. read more

Xfinity - Internet Service Providers Near Me - Fresno, California

Just moved into new house. Needed extra internet connection in upstairs bedroom. Josh from Xfinity showed up on time on scheduled day and added extra internet connectivity in bedroom at no charge. Thanks Josh and Xfinity. read more

This place is a joke. The "on duty" manager obviously heard and seen i had an issue with the service I had received. But instead of trying to figure out a resolution they kept adding fuel to my fire. Granted I went in upset from the service I received from the loyalty dept but them adding to it by tacking on more fees is a joke. Xfinity has good internet and cheap phone plans but im gladly paying more else where to just not deal with these people. read more

I've been a customer for almost 12 years and I love Comcast. I've never had a problem that wasn't resolved. Of course there will always be issues when moving somewhere new or upgrading or downgrading service but as loyal as I've been to them they have been to me. During tough times they helped credit my account $20 a month for a year. They didn't have to but they did. Their customer service is beyond on point and if you've had a bad experience it's probably because you weren't the kindest person on the other line. Thanks Comcast! read more

Daily Sandaval was excellent for her customer service! There were three of us in the Visalia store location. She was very efficient, friendly, and took care of all three of us at once. I just love my new phone and the service. Thanks again Miss Daily Sandaval!!! read more

We were interested in amending our internet service with XFinity and were helped by the assistant store manager, Arturo. We would highly recommend the store at the Herndon and Clovis Avenue location for any questions regarding your service account. The service team can be trusted to provide you with a great experience in handling your Internet service account. Thanks for the job well done. read more

Spoke with Brian at the riverpark location and he was really helpful when I had lots of questions and everything! When we come back I hope to get him to help me again! read more

Worst service I ever! I added one star because I needed to add something. I actually wanted to put no stars. Stars are for people who actually try. Twice, a tech said they came to my house but they didn't actually show up. Had to reschedule after waiting by the door for the tech between their 2 hour window. 4 hours, wasted. I do not live at this house and needed to come back (a 3 hour drive) for my appointment. WTF? Why aren't your techs showing up? Get it together! read more

I traded in my phone in November 2020 and it is now June 2021 - 7 months later - and I still have not received the money for my phone. I've been going in circles with customer service this whole entire time. They say that it's on hold because the trade in was a high value ($357). This is BS! a company of Comcast's caliber shouldn't have a hold up over $350 phone. I worked for Comcast and I worked for Verizon and this is not how businesses are supposed to be run. This is awful. Not to mention they originally quoted me $400 for my phone, and now all of a sudden they're saying it's $357. DO NOT SHOP HERE !!!! read more

Frustrated with the sound that was coming from our unit, surging at night in the bedroom, I decided to place a service call. Once again, frustrsted to learn I needed to return it to their 'store'. A line formed outside prior to the door opening, however.. then greeted by smiles and diverted immediately to Alex to replace our defective unit. In and out in less than 10 minutes! All is quiet and I'm looking forward to a good nights sleep! A dreaded experience gone good! read more

Xfinity - Anxious Xfinity customers! - Internet Service Providers Near Me - Fresno, California

I recently moved and notified Xfinity they told me just unplug my router and plug in at new house everything will work like usual. Nothing worked I spent hours messaging and calling Xfinity for a technicians help they scheduled one the next day. The next day not tech showed up at the scheduled time I called again dpent an hour on the phone they said tech will arrive later. No tech ever showed I called again another hour on line switching from department to department with no success. I have been with Xfinity more then 15 years and this is unacceptable 2 weeks with no service that I'm expected to pay for hours wasted on the phone and they still want to charge me for camera install and my regular monthly bill Simone at Xfinity corporate needs to do some thing. read more

We have been with Xfinity for a very long time now. It seems to keep on going downhill, especially for a long time subscriber. The prices keep edging up, up, up until the next thing you know, you are paying 20.00 a month more for the same services. A few months ago, they interrupted our service for a huge upgrade that promised faster speeds, better quality and the best security all that was to be included in our package at no additional cost. First of all this upgrade made our service much worse and unreliable. Just today, I received an email telling me that for $11 a month more I could have the upgrade. This company should be ashamed of itself. I have tried calling in to talk to customer service about a couple of specific problems but the automated system thinks it knows better than I do and sends out a signal to try and fix my problem. It failed measurably so I will try calling in again. Here is the whole thing rolled up in a ball: they are not real honest about what they are doing and how we are going to get it for the same price (they fail to tell you that it's only for a short time before they want to bill you for the upgrade). They don't bother asking if the upgrade actually worked for you (NOT!!!). For such a large company, I would expect much more honesty, integrity and making sure customers needs were met. Not happy with the upgrade at all Not happy with new higher charges Not happy being asked to pay for the upgrade now If my devices worked as advertised, I might be a much happier camper. read more

Of course penalize your loyal customer for moving to an area where you do not service. I would happily stay with your less that satisfactory service, but I cannot. So why not charge me for terminating a service I cant keep. Doesnt seem fair, robbing me as I walk out the door. Another case of little guy getting crushed by the big guy. Sucks read more

#1 in Customer dissatisfaction! Quite the accolades to boast about. At least by Consumer Affairs 1.6/5 out of 516 reviews. Visiting this store does not help their cause. I learned in two visits the disparity in their philosophy between xfinity.com and local store employees. Regarding high-speed internet: At the store they ask our address and supply a quote for the Blast broadband internet at$79.99 for 150 MB/s. Online we are quoted the same price in our residential area for the Blast Pro at $79.99 for 250MB/s. When we asked why the difference, the salesperson said when we complete the online quote, that it will add $30 per month. Being that our research had already steered us in a better price direction, we went through the process on phone in front of him to establish that the price does not inflate an additional $30, the manager came around and said 2 things: he said it's really not going to give us up to 250 MB, and after our rebuttal, he then said he did not believe their website was quoting us the 'right' price, as opposed to their on-site database. As I went to gather our kids and my wife was closing the discussion, the original salesperson try to keep us around by admitting that he was wrong, and that the price was ACTUALLY $15 more from them per month, not $30. We denied that offer as well and opted for the online price. We have already seen all of the hoopla regarding Comcast winning the Golden Poo award for "Worst Company in America" for 2 years in a row (beating out the genetically modified products company, Monsanto/Miracle-Gro), but they have yet to earn our trust back on a personal level. They have a phenomenal opportunity to show us they care within the local market, but their lack of outreach and accountability continues to bury their already tattered reputation. Congratulations on an extraordinary feat of losing at their own game. read more