I bought a phone about 2 weeks ago, It wont charge and the location services don't work. When I brought it in the guy basically told me that it was my fault it didn't work because I dropped it but I've dropped past phones and had 0 issues, didn't even bother to check out the location problem and had an attitude. Told me to exchange it but I didn't keep the box because I expected this brand new phone to work. Went to the Apple Store to get checked out they were able to fix the charging problem but told me that whoever set my eSIM card up did not do it correctly but Verizon didn't even bother to help or check read more

Verizon - Mobile Phones Near Me - Fresno, California

This is the worst Verizon they don't check you in and they don't even acknowledge people coming in they just stare at you. The blackstone Verizon the best one to go to. read more

Would give a negative star if possible. Website shows they're open until 6pm on Sunday. Got there at 5pm and was told they're closed. Doors were not locked and had two customers inside. Employee asked why we were there. Told her to buy a phone. She said okay I'll get someone. Goes to back of store then says the store opens up at 9am. Guess no one wants our $$$. I won't be back to try his store ever. Order 5 phones online today. Will just have to wait for delivery. Stay away from this store. Go anywhere else, bet you it's way better. read more

I highly recommend you AVOID this Verizon store. Never have I ever spent less than 2 hours in this store for something that should take a couple minutes. My most recent experience of trying to port a number into my plan was a real treat. After a solid 2 hours at the store of the representative trying to import the number over, it turned out he had typed the SIM card number in wrong. Also they charge you an additional service fee because they are a third party store. I wish they disclosed that prior to starting transactions for you. read more

I want to give Verizon a minus star but unable to. They're the worst, they process an unauthorized payment from my account on the unauthorized date and now it will take 3-5 days to fix. I was not able to speak to a live agent yesterday and today on Monday I had to wait 10 minutes on the phone for someone to answer or they would take 2 hours to call me back. I am really considering dropping them from being my provider and even though they call themselves the best I am saying they are the worst. read more

Two employees in front, one walking back and forth in back, ZERO acknowledgement from anyone when my family walked in, as well as another family that walked in. Watched an employee flirt with a customer (or friend) for 10 minutes, and decided I wasn't going to wait anymore. Horrible staff, verizon lost a potential customer. 11/10/2023, approximately 11:55am arrival. Even if they were all on lunch, a simple acknowledgment, wave, or hi would have been great. read more

this store sucks!!! i came in today and there were 2 staffs helping one customer for no reason and i had to stand and wait for them to finish for 30 minutes are you serious!!!!!!!!!!!! i hate this store!!! read more

Verizon - Mobile Phones Near Me - Fresno, California

Helped in a timely manner. The service was good and friendly. I tend to have a bad experience at these places especially when they are privately owned, they helped me with what I needed and I am a satisfied customer read more

Amanda was very helpful today with an activation issue on my cell phone. Great customer service and made the extra effort! My issue was not resolved (a Verizon wireless problem) but she did everything she could to be helpful. read more

Absolutely worst location to pick up a cell phone. Ordered curbside pick up waited over an hour and a half for them to bring us our phone which never happened. We had to go into the store to get them to bring us our phone. Then it took another 45 minutes for the girl to check the phone out. Do not, I repeat do not go into this location. If you want OUTSTANDING customer service, go to Verizon on Blackstone just north of Shaw and see Tommy! read more

The people there have no problem lying straight to your face making promises of rebates to get your business. Then when asked them what happened to my rebate they make up more lies never received my rebates of 150.00 per phone that they promised. So I contacted the BBB bureau and they got know response from them so know we'll be on our way to small claims court definitely not a good place to do business read more

Amanda was a great representative to help me. She ported my number, updated the plan with new options. I tried to do this over the phone and it nearly got real messed up royally. Luckily Amanda fixed it. There was an issue with completing the port, but I turned out to be a problem with my old mobile provider. Thank you Amanda. read more

I'm so disappointed in Verizon service out here in Fowler on 99 in Manning they need to fix the problem I paid too much money with Verizon. If they value their customers then they would fix the problem. Cricket get better service then I do. read more

Verizon - No service - Mobile Phones Near Me - Fresno, California

I ended up at this store after my phone completely died on me one day before my upgrade. I contacted Verizon's 1-800 number, who told me the manager at this store, Jodi, would help me out, and would be able to upgrade the phone. When I arrived at the store, Jodi immediately pawned me off on one of her employees, who insisted that with an upgrade you also had to purchase several accessories. When questioned about it, I was basically told that I was REQUIRED to purchase them with an upgrade. All in all, I spent an additional $200 on accessories that I wasnt planning on purchasing. I wasnt even explained to what accessories I had purchased, and things mysteriously ended up in my bag. I was then told that they had a promotion in which they were giving away tablets. Well, if its FREE why not take it. Nope. Not free, essentially it added another line to my account which I wasnt even advised of. The tablet arrived in the mail today, its being returned. read more

I got my phone switched over in a timely fashion but when the girl started the pitch on purchasing extras I said no. She continued on with the sales pitch and I laughed and shook my head and gave her a louder no. I could tell that she didn't like this because her attitude changed immediately. If you're going to try sales, get a thicker skin. Her retaliation was setting my phone to activate tomorrow instead of at purchase. I called customer service and they corrected the problem and turned it on. You have other choices for buying your service and phone...I'd suggest that you utilize them. read more

They are only getting a star because I have to put one ! So I came into the store to change my number only to find out they DONT KNOW HOW TO CHANGE A CUSTOMERs PHONE NUMBER!!! Like are you kidding me !!! They told me you can try calling Customer Service and see if they can help you. Like that was the most stupidest thing I've heard. You work at a Verizon store but you guys don't know how to change a customers number. And this was after waiting 15 min because one person was ahead of me but yet there were 3 employees chit chatting it up. HORRIBLE SERVICE!!! read more

Please please people, don't ever think about getting Verizon as your cell service carrier. Besides the fact their service is not great, they have the worst customer service ever. It takes about 1-2 hours to get a hold of anyone, when you do get to talking to someone they have no idea what you are talking about, you finally have them some what understand what you are saying and they make promises but no changes are made. They advertise one thing to get you to accept and make certain changes but in the end they get their way and rip you off. All they want is money. Your bills never make sense. It took me 3 different calls just to have the insurance removed from my plan. It took 6 calls to them so they can help me return a device, I then returned it and did not get the money promised to me. I went on a trip to Mexico and my plan has that coverage included but once there I could not use my phone and Verizon couldn't help. No phone for 10 because of their bad customer service and plans. I just really can't believe we pay so much for the phone service but they are garbage. And if you are thinking of leaving them they charge you up the ass so you won't be able to change. read more

Purchased two iPhone 7's mid January and already had several issues. Phone froze up and drove across town to get it fixed and they told me they couldn't do anything because it had been longer than 14 days and told me to go to Apple. Took the phone to Apple and they showed me instantly how to reset the new IPhone (volume down button and power button simultaneously). Not sure why the lady at verizon didn't know that but I find it pathetic that they are not only unhelpful but also don't know the basics on the products they sell. The other small issue is that I find it funny I haven't even had the phones a month but yet they already sent me a bill for over $250 bucks due on the 8th. I would not recommend this store for any of your services. read more

Had a fantastic experience at this Verizon Store. I have been a Verizon customer for 10+ years so I have been through my fair share of upgrades and issues that would bring me in to a store. I went to upgrade my phone on a whim as I happened to be driving by. I did not have to wait to be helped, it was quiet enough that there was no waiting time. I have experienced some long waits at the Blackstone Verizon store so It was a great change. Angie helped me set up my new phone and put up with my indecisiveness over what color I wanted. She was incredibly helpful and I was in and out in no time. Overall, I am not always happy with Verizon as a service provider because it is more expensive than other carriers BUT this review is just for my store experience and it was great! Thanks Angie! read more

No one knows what they doing not even the managers no help whats ever cant explain to me why my bill went from 160 to 244... Not the only issue i had read more

Had a great experience at this location. The staff was awesome and very helpful. It's not an easy process to add a line, get a new phone, agree on the terms but me and my sister had a blast laughing with the staff while we did. We had a few hurdles to go over but I'm glad we had a great time joking around and making the time we spent there fun for us and the staff. Awesome people, Angela was just like family laughing with us. read more

My experience with this Verizon store has been very good. I'm surprise to see several bad reviews. ‍It is a corporate store not a franchise. Have been with Verizon for more than 5 years, three phone upgrades and always had problems they had answers for! When they can't help they tell me who can. I really like doing business with them. read more

NOT WORTH YOUR BUSINESS! This place has by far the worst customer service and the most unknowledgeable employees ever. They are just trying to make a sale but have no idea what they are talking about. First of all, I wanted to buy my boyfriend a new phone. We are on the same plan by the way. The employee told me that I HAD to set the new phone up as a monthly payment. She literally could not understand why I just wanted to pay for it all at once. She almost looked at me like I was crazy. She even said that this is the only way to get a new phone. After going back and forth about it she said that for the first month it would be billed as a monthly installment but that I could just walk into any store and pay off the rest of it at that time. Which turns out to be a complete lie. At that time I also purchased a glass screen protector that she was selling as a bundle. She said that the screen protector had a lifetime warranty and if anything happened I was to bring it to any store and it would get replaced right away. Fast forward 2 months later and of course my boyfriend screen protector broke. We walked into the store and another incompetent and rude employee asked us what we were needing. We told her my boyfriend needed a new screen protector. She then asked if we had registered the product because this is the only way they would replace it. I told her that I was not aware that I had to register the product and I proceeded to point out the employee who told me to just walk in to the store. She began to rudely say that she has been working for Verizon for 10 years and that this has always been their policy. My boyfriend even has a co-worker with the same screen protector with Verizon and even he said he has always just walked in. We told the lady this and she said that he was lying and that he was probably buying a new one each time. We then called Verizon to confirm how incompetent these people were. Just as we thought, we were told that the store should have been able to give us a new screen protector. This place has the worst customer service, the rudest, most incompetent employees ever. These products are expensive and it would serve Verizon right to provide customers with knowledgeable and competent employees. read more