Have been a customer for four years or more. When ever I…read moreneed technical help or advice they are available to answer my questions. They also have a decent military and, veterans discount. The billing department also offers help and good customer service. Also, their equipment and installers are very patient and are able to offer good suggestions.

I have been a customer for over 5 years. Living in a rural area, reliable internet used to be hard…read moreto come by, so I was glad to find Unwired at first. I even have one of their relay towers within 500 feet of my home, and in the beginning the service was decent. Over time, however, the connection slowed significantly. When I called customer service, they upgraded me at no extra cost, but only after I asked. I found it frustrating that they don't automatically extend available upgrades to loyal customers. Their policy seemed to be that you have to complain or ask before they offer improvements--even if your service is struggling. That didn't make sense to me from a customer service standpoint. In the past year, the issues have gotten worse. Video meetings often cut out or force me to turn off my camera because of poor connection speed. I've spent countless hours troubleshooting and calling customer support, but nothing has resolved the problem. I finally tested a new internet option and was shocked at the difference: four times the speed at half the cost. When I called to cancel Unwired, they didn't even try to keep me as a customer--they simply admitted their product wasn't the best available and let me go. My advice: Before signing up with Unwired, research other options. It doesn't take long to find better internet service at a much better price.

This locally owned business provides the best customer service! Aside from the customer service…read morethey also provide very competitive prices for their service. They respond to issues rapidly and are usually in front of notifying their customers of said issues. Best of all the answer their phones, and direct messages in real time! I can't recommend Wireless Internet Services Inc enough for all your wireless internet needs!! Thank you Tony for your help and patience today!!

We've been customers of wireless internet services for about 10 years now. During the pandemic our…read morebuilding was closed and they kindly suspended our service until we were able to reopen, A+ for customer service! Internet speed is great and the price is very reasonable. Thank you wireless internet

I have ATT UVERSE and ATT IPhone. Nothing but problems. It's all about getting more and more…read moremoney. 35 dollars to reconnect UVERSE and they will disconnect your service in the middle of the night without a text or any notice. Late fee is ten dollars. Paying with an agent 5 dollars. The goal milk every penny u can. I'm now looking for a new internet service needless to say. !! I paid 195 last month and 122.99 today. Ridiculous I don't believe I owed that much! Now I told them I'm looking for a new internet. And they are already talking about my last bill. My balance is zero right now !!! Oh I forgot reconnect fee 35 dollars !!! Can't wait to leave this internet !!!

I had nothing but issues with AT&T from the time I moved to Fresno, seems to always go out when the…read moreweather gets warmer (May - June) , they've changed my router 4 times in 4 years and charged me $100 for one of those time and NEVER paid me back for it as they stated they would. THIS IS THE WORST EVER BIG BUSINESS SCAM. Hope this reaches a lot of people to change their service to anything else (which is better). Tried to be loyal , but you can't get through by phone and online is automated as well. I would have gave negative start if I could. Over priced and under service is what AT&T provides. Took me 4 days to finally get a disconnect date set up. GOOD RIDDENS. OMG ITS DOWN AGAIN AS I TRY TO POST THIS

Just wanted to thank the girl that helped me out. Name was…read moreMary Ann. She called insurance people and had my back 100% thats the people I need on my corner. Thanks a lot Marry Ann. Gerardo-

Came here around 2:50 p.m. to return two pieces of equipment today. We were told to have a seat and…read morethat it would only take a few seconds. We waited until 3:43 p.m. before finally being seen by someone, who then told us he was still waiting for someone else to help us. Multiple walk-in groups were helped before us. Eventually, the same guy who told us to wait ended up helping us anyway. Ridiculous! I understand that what I'm here for doesn't make money for Verizon, but this was such a simple request that should have only taken no more than 5 minutes. We were finally able to leave the store 3:46pm.

I have been to this location three times in recent weeks to change my subscription, get new…read moreequipment and return old equipment. Each time I was met with little to no wait and friendly, professional service. Louie and Bruno were both exceptionally helpful.

I went to activate my phone as a new customer and one staff name Ismael walked to help me. He was…read morerude and incompetent. He said he can not help me unless I upgrade my phone. The most unprofessional person I've ever encountered. Eventually Antonio came to my help. I'm not going back there!

Dropped Xfinity after 5 years due to their shady business practices. Xfinity raises your monthly…read morerates w/o informing the customer. They do the same with internet speed which raises your monthly rates too. They bumped inet speed to 800 mbps from 300. There is no noticeable difference. They bumped up TV price w/o adding any improvements or channels. Some HD channels are not 1080p but are 720. In one month the monthly service went from $147 to $227! Called Xfinity for a lower price. Agent stated he could get me a promotional offer for $147.63 including 1 gbps speed. I asked if this was my original TV channels + the 1 gig for $147.63. He (Kyle) said yes. I turn on the TV 2 hrs later to find a ton of missing channels. Called Xfinity, the agent said I had 25 TV channels not 125. I asked reinstate everything to my original package. After a few minutes she stated everything was back to my original. Feeling suspicious I call 2 hrs later only to be told my inet speed was 1g with a bump in price. Cancelled all service in one week. Cleaned up the Xfinity cable mess behind the TV; no TV box, no cable internet box, and no cables for each box. Went to DirectV Streaming (dongle on TV) WiFi connected to MinterNet 5g WiFi gateway. All for under $130. Note: Not satellite, streaming as Direct is doing away the ugly dish. Everything comes thru the internet.

I received an email informing me the autopay didn't process, and so I logged into my bank account…read moreto see no recorded attempts of payments process. I logged into xfinity and clicked paynow, and the payment processed right away. After calling xfinity customer service and eventually asking for a supervisor: wait time over 2-hours. I'm still waiting for their billing department to explain why they couldn't process the payment as I did. Their customer service has become terrible. I asked Anthony the customer service rep was he in the states, but of course he was not. Perhaps I'll have to go into a store and request a district manager or write a letter to corporate. Piss pore services! Maybe I'll have to find another provider!

Had a man named trail...very professional and kind. Exceptionally great service...kimetha haysonread more

I requested my service cancelled which expired about 8 months prior, so was told they would lower…read moremy price. I was NEVER told it would start a new 2 year agreement. A month later I called and said someone was to call me back in Feb & I wanted to cancel. Insisted I pay $300 and I said no you were to listen to recording and get back. Now my lawyer is handling it as it is illegal as NO new agreement was communicated-ONLY a price reduction. It is on tape!

They broke my personal modem so they gave me one saying it would be free and I would never be…read morecharged. Then they proceeded to charge me $15/month until I gave it back. While waiting in the xfinity store to get it fixed, there were two other people who were given "free" hardware then charged for it. The in store representative told us it was my fault and I was supposed to have returns it. However it was free because they broke my one. They refused to refund the money even after returning their modem.

The employees are so nice but management can't do anything ... completely powerless and couldn't…read morecare less. Tks for nothing, Brett.