I just left the Comcast store on North Avenue and I had a very pleasant experience. Matthew was very helpful and provided excellent customer service. read more

Well I was supposed to get my internet and cable hooked up in my new apartment today, and first my tech almost drilled a hole into the electrical piping that was right above a socket. Than he couldn't drill through the brick so he gave up and left it for the next tech which is scheduled to come tomorrow. I will provide a picture. read more

Xfinity Store by Comcast - Thanks Comcast for the hole in my wall! - Internet Service Providers Near Me - Chicago, Illinois

Honestly would have never thought I would give anything Comcast a five star rating, but this is for my one experience today and for the store, not necessarily for the services provided. Considering I had gotten the run around via phone and live chat through Xfinity about my high bill and cancelling my service, I went to this store today with my equipment in tow only looking to cancel as I had set up an installation service this afternoon with RCN. I went in expecting some push back, but instead was helped immediately and out in under five minutes. The best part was they never questioned my decision to cancel and instead simply deactivated my service like I asked, provided me with my final bill statement, and a receipt to show my equipment was returned. Comcast service can be really terrible most times, but this store, at least, is an exception. read more

If I can give a zero I would. I've been waiting over a half an hour to return equipment. Upon arrival I asked if I needed an appointment and was told "no" and I was the second person in line. A gentleman walked in and he was serviced right away. No explanation from the staff, no apologies until I asked what was going on? The customer service is terrible. read more

Comcast sucks! I went to the store on North Ave in Chicago to pick up a cable box. When I called to activate it the tech determined it was a bad box. I went back to the store to exchange it the next day, called to activate it and the 2nd box was also bad. They sent out a technician who determined the box was bad. He exchanged the box and got my service up and running. I get a bill for $50 for their mistake. Fast forward a year later, I get a new tv. I go to the North ave store to get a box. Guess what? The damn box doesn't work! I refuse to pay a technician. Quality control at this store is non existent! If my service wasn't included in my condo assessment, I would drop Comcast like a bad habit! read more

My review is with Comcast Customer service. Bear with me. I'm not a big fan of cable. All that you need can be seen on the internet or I have a lot of activities to do that would make me sit in front of the tv. My husband is the one that's wanted it since he grew up having cable. So I bought a cable service Nov 30,'16. After a few days my husband noticed that the on-demand is not working. Since I've been working I seldom had time to call Comcast or go to their office. Few weeks later my husband kept on bugging me so I decided to call Comcast. Customer service says "we will send you a newer cable box" (cable box #1). I've waited for it then when I installed it, it gave me more problem. Called customer service and says return it to their office. As soon as I got to their north Ave. branch they gave me a "better cable box (box #2). Still didn't work. Called customer service again and says they can send someone to help with connection but will charge me $50. So I refuse since this should be a part of their package. I went to their office again to return the non-working cable box and was replace by a "newer model box (box #3). Guess what? Didn't work. So I got pissed off and returned it Dec 27,'16. Told the lady in the counter my complain and even paid my bill. According to the lady "you won't get charge of any $ and would get the refund since you only used it in less than a month and should expect the check signing 2-4 weeks. Feb 3'17 I git a bill from them $10.81. Called customer service and spoke to Grace and apologize and very courteous, she reviewed my case and based on the history I shouldn't be charged and should be expecting my check. Got forwarded with billing. Angel helped me but says "you owe us $10.81". So I asked him to review the history even the recorded conversations since they record everything. Eventually he "finally read the history" he said I'm sorry. He will remove the $10.81 and should be receiving my check in 2-4 weeks from feb 3. I said why? It should've been from Dec 27 and he said well you didn't raised your concern back then. I told them I just got the bill again the one I shouldn't have. Not customer service fault. Comcast company's fault. Piece of advice COMCAST 1. INSTALLATIONS FEE OF $50 should be waived and be a part of your service since you want the customer to patronize your company. Make sure the equipment is working before you leave them. 2. EDUCATE YOUR CUSTOMER SERVICE ABOUT STANDARD OPERATING PROCEDURE OF CUSTOMER SERVICE. Do not record conversation is you don't know how to review it. 3. If it's not customers fault you should expedite the check that's supposed to go to the client. After all it's the "CUSTOMERS MONEY" read more

Buyer beware. After 5 different quotes and being billed 5 different numbers I am done. This is the worst company you could spend money with. Their customer service is all overseas and completely incompetent to answer even the most basic questions. Do not buy Comcast. For a dying industry/ company you would think they'd have some better service. read more

Comcast has spotty service that is over priced. Can't wait to cut the cable after they charged a cancellation fee for our move.

Arrived at 953am and there were customers waiting outside. We were greeted by Shalanda and she did a great job "triage" customers. There was plenty of seats so we didn't have to stand around to be serviced. They gave us servicing tickets. And I was out in about 12 minutes with an exchanged unit. read more

Came in to pay a bill and I left with a replacement modem and new app to control the WiFi for all my families devices at home lol . Customer service at its finest at this location. I got all sorts of information without even asking about it . Kudos to the staff here. read more

this is not for this store specifically. this is for comcast as the business. they are liars! always changing thier prices, promise one thing and never deliver. i wanted internet and cable and the channels i wanted was only available with the triple play. after telling them many many times i do not need a landline they said its the only option. not only does the price go up every single bill but im paying for something i don't need nor do i ever ever ever use. i cancelled comcast and will never use them again. this is not the first time i had problems with them. i would just never recommend them to anyone. read more

Holy crap, I'm giving Comcast a good rating for something, are pigs flying? They've redone the store to make it feel less like a prison with employees working behind glass, and now it feels like a hip cell phone store. Had to return one of my boxes and it was surprisingly simple! Went in, checked in on an iPad, someone took my equipment so I didn't have to hold it, and gave me a receipt ticket with a number with my place in line. I then sat on a couch for about ten minutes, and it took another two for them to say it was off my bill and give a receipt. If it is actually taken off of my bill and I don't get charged for anything I didn't actually authorize- they may get upped to five stars! read more

I am sitting in a Comcast store steaming right now. I tried calling the store first, but Xfinity in there "infinite" wisdom has decided to disable calling stores directly. Instead after an extremely annoying robot message run around U eventually spoke with an agent. I wanted to swap out a box at the store and called to be sure there was an older version available at the store. I was told they had 9 of them and to go here. Well....They don't carry equipment and I was told the phone agents like at will to get people to the store. Now I sit here with a box I returned up at the front since it makes my power on my Samsung recycle constantly, waiting to order an older model. Wish I could've given a lower rating! read more

I've been with Comcast for about a year now. When I first called to set up service Me and my husband were so excited about not having to be on a contract, When We moved to another Aparment I had them switch it over because of the no contact deal. A couple months later I called to cancel and they tell me I have to pay 200 termination fee saying I agreed to a verbal contract I know for a fact I never agreed too. The next day I called to see if they resolved the problem and they said everything cleared up no fees. I called today they tell me I owe the fees. They tell me something different every time I call. I'm so glad I switched over to U-Verse. If you sign up with COMCAST make sure you record the call yourself when they ask you about the contract because if you ever go to cancel there Gonna try to say that you agreed to a verbal agreement and screw you over out of your money. The girl had a major attitude on the phone and the costumer service is a joke. read more

Worst service, long waits to replace their defective piece of shot X1 box. I have only had for 2 weeks and already defective. They tell you 10 min wait and I have been here 30 mins watching all of there lazy sales reps/technicians sit on there ass doing nothing. If I had another chose in my neighborhood then I would fire them in 2 seconds read more

My cable stopped working last weekend. It was really late at night and I took a chance and called. I got a live person! Naja was so nice. We tried everything an figured out the box must be kaput. She told me they are open on Sundays, so I was very relieved to know I could "swap out the box". Sunday, I took the one box over to North Avenue. Tiffany greeted me at the door and was friendly and nice and told me to wait until the next person was open. Great. Already feeling good because the greeting was spot on wonderful. Then I got to Jannette Sanchez. She was so helpful and nice and explained things to me and got me a new cable box. But she also looked at my account and had proactive suggestions! BOOM. She told me all my other equipment was basically from the stone age and it was. Never occurred to swap it until it died. So I went home, got the other things and came back. What a great experience with Jannette!. Tried to install everything myself and it just was not as smooth as I had hoped, so I called and made an appt. Then the next female superhero of Xfinity North Ave entered the scene: Carra. I could tell she was a problem solver as soon as she walked in my place. She asked me what was going on; she did diagnostics; looked at all the equipment--then told me the challenges and how she was going to make everything work. Like a boss! And she did. She showed me how to use the new remotes and let me ask her questions, with clear, easy for me to understand answers. Xfinity North Ave--you have an all star team of female powerhouses. Thank you to all of them for making this experience stress free and really pleasant. A+ to all!! So impressed. read more

Y was a customer for almost a year I had problems with service from the start service sucks

I have to say, i wasn't a fan of Comcast for the last 10 years. The customer service was awful. But i stuck with them because there really wasn't any other option for where i live in the city. But today, i have a whole new outlook on this company. When they started airing the commercials about 18 months ago where they talked about "we fit into your schedule" and "it's about the customer and the service", i would laugh and think to myself, yea right! Today, I'm now a believer. I went into their service center (after having a pleasant phone call to the main customer service number), to exchange out my cable box. I was greeted by the friendliest face and the lady was really kind. I took a seat for no more than 5 minutes and was called, exchanged out my box and was on my way. They even put my new box in a reusable bag (that I'll totally use for grocery shopping). Both the lady that greeted me when i arrived and the rep that exchanged out the box were so nice and friendly. What a difference from the last many years! Good job Comcast/Xfinity. You really are caring for your customers. Thanks for making such a menial task so pleasant! read more

DO NOT SIGN UP WITH COMCAST. Here's my reason why. Good or bad, after you have fulfilled your relationship with Comcast. You've paid your bills, finished your contract, and moved on. Before you can leave Comcast, they make you sign a document that you must pay them for another two months of service. This is not an early termination fee. My contract is finished. That's right. In order to disconnect your service, you have to sign a document which says: "If my company is terminating Services as indicated above, this document will serve as my company's 60 day notice of termination (as required by the GTC, unless otherwise noted). My company will be responsible for outstanding amounts due for the Services through the actual date of termination." This is nothing less than extortion. Let me assure you that when you leave Comcast, it will be either because you are sick and tired or angry and this little insult to injury fee is not good for your spirit. Now I have to decide if I want to pay bill that I'm gonna get for the extra fee or get a lawyer to fight Comcast's extortion money. read more