I came to this store to restore my account, because they lied to me on the phone to trick me into upgrading, but they were unable to restore my account, it has not been 30 days, so they don't honor the money back guarantee either, and they put me on Triple Play without my permission. read more

This place is worst than the DMV having to wait 30+ min just to turn in equipment . Nine service counters and two service reps working. Very bad representation of customer service. If it wasn't for Internet Direct TV would get all my business!!!! read more

Xfinity Store by Comcast - Television Service Providers Near Me - Aurora, Colorado

This is the worst company and it has been for years when I lived in Florida in 2019 I cable am I mobile phone service I moved out of Florida back to Colorado disconnected my cable took my phone I disconnected Xfinity phone service because it's so expensive after about two months of being in Colorado they never shut my phone off so they just kept billing me and I didn't have the service so when I moved in with my dad we got Internet and they put everything under his account my phone they connected it with the Internet so now today my dad gets a bill from a collection under his name from my phone service when I had nothing to do with him so I'm trying to call them and they are idiots over there honestly they're idiots they have no clue what's going on you explain something and then the guys like so what's the problem are you stupid seriously they transfer you around nobody cares I'm trying to explain to them what's going on and they don't give a damn so now after not having Xfinity mobile for C since 2019 in June almost 3 years about 2 1/2 years now they're sending my dad a collection notice from my phone service because we have Internet together because I set it up for him so now I'm having to fight this it's $165 plus my phone was shut off way before then because I transferred to T-Mobile because Xfinity is ridiculous in every aspect they are overcharge and everything I cannot stand this company every time I deal with them they are a pain in the ass I would never get anything from these people ever again even if you give it to me free read more

I'm getting very frustrated with xfinity's internet in the Denver area. About a month ago it was spotty/glitchy then 2 weeks ago it went out completely and it seems to be happening again now. I work remotely and I can't work if the internet does not work properly. This is unacceptable. read more

I was told false information. I'd be getting this, this, and that channel, and it'll be this price... Nope, none of the channels I was told by the guy I first talked to. When I called back I found out it was a different price altogether. I'm sure the guy could tell i was upset. He offered to try and get me down to that price, but I told him after having pretty much been lied to the first time that I felt like I got tricked into service with them, because at the price they told me I would have never done it. And I don't like to do business with companies that scam people, so I had him disconnect the service the same day it got connected. I'm supposed to get a couple boxes to return their equipment in, at my request, because the guy initially told me I'd have to drive there to return the equipment because they don't send people out to pick it up. I didn't really feel like I should have had to go out of my way after having been lied to and told him so. The second guy I talked to was nice. Then again so was the first guy. This is a terrible reflection on the values of this company if their representatives are willing to lie to make money. read more

Excellent Customer Service!!!! We had to un-expectedly move quickly. Of all the arrangements that needed to be made last minute, Chris at Xfinity made canceling our service and equipment return, quick, effortless, and painless. His kindness during this stressful move was very much appreciated! Kudos to Chris!!!! read more

Well got here a little before they opened, checked in at the front but also made sure to check in online for a scheduled time and I'm kinda glad cause it's getting to that 10:00 time and I'll be out of this shit hole, only came to pick up my internet box read more

By far, the worst customer service I've experienced in a very long time. Half of the staff simply standing around while customers are waiting. Greeters are not only not professional, but rude! Never again will I come into this location. read more

Talk about incompetence.... these people do not listen to anything you ask of them. I was told to go to the store by a tech I talked to over the phone. I explained the situation of what the tech told me to tell them and rather than actually listening to what I needed they try and cut me off on scheduling an unnecessary appointment for a tech to come to my house. read more

Went in with a price I had looked up online and the sales associate got the pricing wrong three times until a manager came around to fix it. Finally got home and found no coaxial to hook up the modem to as the associate told me the house had been serviced in March of 2017 and was "all good to go with home self setup". Even if the coaxial problem wasn't an issue I still wouldn't have working internet as there was no power cord to go with the internet modem I had rented from xfinity. I see xfinity is trying to build their customer service from the deep deep part of no mans land but still has a long way to go if they want to boost their reputation to the public sphere. read more

The customer service here sucks. Been sitting here for 40 minuets now, there is no estimated wait times. Like five people working, they are slow as hell. There is nothing efficient about this store. read more

The slowest place to be helped at all the workers where just walking around poor service ice

No apologies at ALL! Don't switch even if you are force to because it's a waste of your time. Comcast is the worst possible option you could every have. If you want to throw your money down the drain, go for it! Because they will take your money, your time, and everything you stand for, try Comcast as your wash your money and integrity down the drain. read more

OMG the worst customer service ever! They are very slow.....waiting time is over an hour.....Gish!

Well, it's 15 minutes before it opens and there are 20 people waiting outside. Pathetic service and they need to extend their hours.

I would definitely suggest doing anything to avoid this place but if you go plan for and hour to an hour and a half in the office. The staff is nice enough but that's about it. I don't understand how they have so few offices around Denver. There are a ton of really irate people here that's at least providing some entertainment. read more

Xfinity does not equal awesome. Not even close! Seriously an HOUR wait at comcast!!! ABSURD - as a techie I used to applaud Comcast customer service but things have changed. Clearly UNDERSTAFFED and unprofessional Hire more people or you'll learn the hard way when people drop your services!! read more

Like others, I have visited Comcast/Xfinity stores and horrible DMV-like experiences that left me dreading going to this one. We just moved back to Denver(hallelujah!) and needed to get our service switched over with new equipment. We drove up to this location and were surprised at how empty it was. There were a couple people before us and that was it. We were in and out with new equipment in 5 minutes. Too good to be true? Yes. We asked for an HD box and when we got home to hook everything up, it was definitely the wrong box. It's almost like they didn't look at the notes at all and just handed us the first box they grabbed and a defective remote. It was stressful. We drove back the next day, and it was much busier. They were very friendly about the little mishap and fixed it right away. The people are nice, I will give them that! Definitely try to go mid day during the week if you can. They are also open on Sundays from 10-4. read more

They check you in with an iPad concierge. A bit of a lounge area and a big tv to occupy you while you wait. There are also iPads you can play with. Avg wait time was between 15-20 minutes on a Tuesday at 3:00 pm. read more

After dealing with over 16 hours of phone calls to figure out why we haven't had a single day of uninterrupted service from this "company", we decided to come to this location as we were advised by a supervisor. Every single employee is demeaning to the customers, every customer that walks in is extremely upset and angry at the conditions of this establishment. They are understaffed and not trained to handle this type of business. They are charging people for services rendered without actually providing anything that has been charged for read more

Over the years Comcast has been a good cable provider...but this particular center is run by rude and condescending people. If you question your bill, they go in for the kill. I went with my mom who basically pays the same for her cable as I do mine. She only has basic cable and I have cable/internet. All I asked was could they give her a better deal, and the agent snapped back NO, without even looking at my mom's account. She started pulling out tons of pamphlets and talking down to us like we were 6 years old. When I told her she was being condescending, it got worse. My mom then said she just wanted to pay her bill, but instead we got 2 more pamphlets with red marker and another lecture on how lucky my mom was that her bill was what it is and not higher. When my mom wanted to leave we were finally directed to a automated station to pay her bill, where the agent asked if I could help my mom put money in the slot, again talking as if we were toddlers. This is the second experience I've had like this at this location. Not sure who is running the show, when employees are given free range to talk to customers this way. I know the customer isn't always right, but they should let the customer figure that out on their own, rather then belittle them into forgetting why they came in. read more

The cashier (HIQ) signed me up for a completely different package then I went in for. I verbally confirmed that we were infact doing the promotion price, and all the details, down to the number with tax and he said it was correct. I check my account 4 days later and it was 45 dollars higher than anticipated, AND the complete wrong package. I went in for internet, he signed me up for a cable HBO package. Luckily I talked to comcast customer service and they are trying to fix it. He was clearly trying to "pull one over" us being first time internet customers. Seriously lame! read more

This Xfinity is the worst. It always has the longest wait times. Employees talk about the customers in awful ways.

It's Comcast. If you go in with the right expectations, then there really isn't anything wrong with this location. This store has a new concept, no more just standing in line waiting your turn. Instead they have couches and chairs throughout with TVs to watch and iPads to play with. They take your name on the way in and call you when it's your turn. Yesterday, I was lucky enough to walk in to a store with 10 employees all eagerly ready to help me. Today there are about 15-20 people waiting... read more

I just worked with Luke Castle and he really went out of his way to find a solution for our issues! I tried calling in to only be transferred several times with no resolution. As soon as we sat down he made us feel like he really cared. Hopefully if we have to go back we will get to work with him! read more

Terrible system, inefficient use of staff, there are three staff members by the door doing nothing but waiting for customers to come in to take their names to have them sit down. Everything else is exceptionally slow, the staff are all watching TV. This is literally a sh#% show. I can't believe they can have this many people on staff and be so inefficient. I am just trying to drop off my router and I have to go through the same waiting process as those who are here to set up new accounts and pay their bills. Seriously. read more

Waiting forever with no one here and those who have checked in after me are somehow going in front of me not sure what's happening. This place needs new management makes me want go Direct TV read more

I went to their store in a panic on December 24th this last year. I needed a phone line and i called comcast to have them set it up and i went to the comcast place to get the new box it needed. While the wait isn't ideal, they give you toys to play with so it could be worse...just sitting there. Come to find out that wen you call the 1800 comcast number they give you higher rates over the phone. The lady who helped me, and he manager reduced my bill by 40 dollars a month...sooo i would say worth the wait. Thanks Comcast!!! read more

Again i cant believe I pay $50 for really crap wifi i just paid it yesterday and now today its acting up.

I went into the store to cancel my service as my wife and I were moving. Lydia R. was the associate who helped me and she was fantastic! I ended up staying with Comcast because of her wonderful guest service, and because she was able to get our bill back down to a reasonable rate. I had a problem with my bill a month and a half later, I got into contact with Lydia, and she was quick to fix the issue. Comcast had a bad reputation but it seems they are trying to fix that with their in-store service. read more

I agree with most on here. This is the worst place to go. I never had to go there but went at the end of May and turned in my modem, etc. They were too busy to even look at me, when I said I just returning equipment, the guy gave me a multi-part slip to fill out. He then wrote down the equipment numbers and gave me the yellow copy. I left feeling good, that I had proof I turned in my equipment. Due to the incompetency of this particular store, I am now having a hassle with Comcast/Xfinity because they say I have not turned in my equipment. Well now I am in another state and have been getting emails that they want me to return their equipment or get charged for it. I have been going back and forth with Comcast/Xfinity about the equipment, because it seems the information of my turning in the equipment wasn't put in or something. I am glad I required a receipt with them writing down the numbers, so I am now having to fax over my receipt to avoid paying for equipment I turned in. I should not have had these hassles. Make sure these people own it when they serve you. read more

Jacob was awesome! He helped us out on our account transfer. The wait was long, lots of people waiting. I feel we got lucky, other employees there didn't seem as pleasant or helpful. Kudos to Jacob! read more

I walked in & thought, "oh joy...here we go," with a little bit of aggravation having driven out to the previous Denver location to find it closed, and then to drive across town to this location which is set up in a new shopping center like a "retail" store. But what a surprise this experience turned out to be!There was a good number of people in the store, but with this new set up, you are greeted at the door, logged into their system and you get to sit down and wait in a relatively comfortable setting instead of standing awkwardly in a cattle call line while holding all your gear, and it ended up taking no time to get seen by a customer rep. My customer rep was Daniel and he was genuinely friendly and attentive. As I waited, I noticed all the employees had friendly demeanors and smiles which I never saw at the previous Denver store. I've had aggravations being a satellite and cable customer, but this was a really great customer experience. read more

Xfinity really needs to work out a better system. The wait time is outrageous to speak to someone and you have no idea what you're actually waiting for. When I asked a representative what I was waiting for I got a very rude response with no actual answer. read more

The new location is great! It's a lot more comfortable and up to date. My visit was easy and didn't take long I honestly expected to sit around for a while but I didn't. As soon as I walked in the gentleman at the front took my name and then I watched tv for about 5 mins. Not that I would be in here that often but the stay wasn't bad. read more

Carol is awesome! She's very friendly. Came in and she fixed my order and got my original package deal and install date and time back!

After years of being price-gouged by Comcast, I finally found a representative who really cared about my service. Jacob was AWESOME! Super knowledgable, honest, and nice.come to this location and ask for him! read more

I tried dealing with centurylink for almost two months with absolutely no service. I contacted this store to see what they could offer me. They offered me very competitive pricing and prompt service. They also sympathized with the stuff I had going on with centurylink and gave me a few free extras. They helped me set up internet THAT night. Thanks for helping me even though I came in five minutes before they closed and thanks for helping me set up service that night. The gentlemen who helped me made me feel much better about the process and reassured me about the pricing and the router. read more

Nothing against this location, this review is meant for Comcast. These bullies have a monopoly on the market and definitely take advantage of that. I gave Comcast a try in April 202 and they have been nothing but a headache and a nightmare. It took them a month to get service to my house and They lied about their high speed internet costs. After literally spending hours on hold waiting for a live operator, when I finally spoke to an operator they were worthless and full of lies. My bill went from $35 to $55 to $80 in a 3 month period. I know there are not a lot of options for high speed internet on the market but I will find one even if I have to spend more. I cancelled my service today and feels like a 400 pound weight has been lifted off my back. In short, if you can prevent doing business with xfinity do it, this company does not treat you as a valued customer and should not be trusted. Thank you read more

There are so many bad reviews, I wonder if I am just lucky. I only went to return equipment. Arrived just after the store opened. A handful of people were there. Someone took my name and reason for the visit and entered it in a laptop. The equivalent of taking a number. Only had to wait for a few minutes, enough for a few rounds of Yahtzee and checking my email. Employee came and got me, processed my return and most importantly did not try to upsell any product or service. Easy peasy. read more