Xfinity really needs to work out a better system. The wait time is outrageous to speak to someone and you have no idea what you're actually waiting for. When I asked a representative what I was waiting for I got a very rude response with no actual answer. read more

Nothing against this location, this review is meant for Comcast. These bullies have a monopoly on the market and definitely take advantage of that. I gave Comcast a try in April 202 and they have been nothing but a headache and a nightmare. It took them a month to get service to my house and They lied about their high speed internet costs. After literally spending hours on hold waiting for a live operator, when I finally spoke to an operator they were worthless and full of lies. My bill went from $35 to $55 to $80 in a 3 month period. I know there are not a lot of options for high speed internet on the market but I will find one even if I have to spend more. I cancelled my service today and feels like a 400 pound weight has been lifted off my back. In short, if you can prevent doing business with xfinity do it, this company does not treat you as a valued customer and should not be trusted. Thank you read more

There are so many bad reviews, I wonder if I am just lucky. I only went to return equipment. Arrived just after the store opened. A handful of people were there. Someone took my name and reason for the visit and entered it in a laptop. The equivalent of taking a number. Only had to wait for a few minutes, enough for a few rounds of Yahtzee and checking my email. Employee came and got me, processed my return and most importantly did not try to upsell any product or service. Easy peasy. read more

This is like a DMV basically. Cancelled my service with them over phone (which was also a pain in the a**), and then showed up at this place and had to wait 40 minutes just to return my equipment. They are a monstrosity of a company that doesn't seem to care about anything but getting your money. I am so much happier since switching to a satellite provider - it's much better technology for a MUCH better price, win - win. You SUCK Comcast. read more

They charge you "accidentally" twice on a payment and then don't credit you back, but give the credit to your next bill. They call that "customer service" Meanwhile, all your checks bounce. Bull $ h! T. Ps: they don't pay bank fees for their mistake. .. read more

Best customer service I've ever had from Vania. She was so helpful! Thank you, Thank you, THANK YOU!

I was extremely leary of going back to Comcast because of the terrible customer service I'd received in the past. I am happy to report upon picking up my equipment from this location, I had the BEST customer service from Jeffrey D. He was extremely helpful, friendly and knowledgeable. Kudos! read more

I was told I had to go in to Comcast store to cancel my modem and he it couldn't be done over the phone. I went in and they took my modem and then told me I had to wait over an hour to get a receipt. Are you kidding me? I will be cancelling Comcast. read more

Was told wait time was 30 min, I've been waiting over an hour to turn in my modem. They are polite and they can text you so you can shop elsewhere, but still the wait time is ridiculous and longer than what they tell you. read more

Great experience setting up my internet service! I had an appointment, so I was helped right away (highly recommend making an appointment). Ally was able to answer my questions & give me a better deal than online. Plus, I walked out with the starter kit & can set it up right away, instead of waiting for it to be shipped. Overall it was an excellent experience. read more

I'm really disappointed with the service xfinity has provided me. A week ago I cancelled my cable service and left just our Internet which was still $64.99/month and there were no deals even though their website stated you could get Internet for $29.99 so I guess that's for new customers only. Now I'm at the xfinity service center in Aurora trying to drop off my cable box an remote. They said I can't just drop it off I have to wait in line for 40 minutes. If I wanted to drop it off withou waiting I have to drive all the way to Englewood. It would not cost the company any extra money to just have a drop off at all locations. And mind you it's 1:30 in the afternoon. I feel as though they could streamline this process much better. Maybe even have a line for people who are picking up or getting new service and just a line for people dropping off equipment. I'm really fed up with cable/Internet providers. read more

Where do I begin? The customer service is non existent. The are overrated and entirely too expensive. Look around..shop carefully. Avoid xfinity...you will be better served to go elsewhere. read more

Aside from the woman that finally helped me my whole experience with Xfinity/Comcast has been horrible and I have only been a customer for about 2 weeks. Since they never sent me my new 'high speed' internet modem I had to come to this store to get it, that and my dvr box. So I walk in and it is a mad house...so many people waiting. The guy at the end of the line sitting against the window that it was in my best interest to listen to his Arabic music at extremely loud volumes, not the best music to be listened to at that decimal point I assure you. They take my name and I ask "how long" she tells me "40 min". I go to Dick's sporting goods after I start my timer to make sure I get back in time, I set it for 30 minutes. I come back about minutes later because you just never know and nope...name isn't even on the LITTLE window display. I sit and read...my phone goes off to tell me that 40 min has passed and still no name on the display. About 15 min later my name finally pops up, about the time the people next to me who say they have been there over an hour and their name is still not up on the display to which the guy says conveniently "oh your name is just about to pop up". Why if they are there longer than me? About 5 min later they decide to do a mass call of everyone exchanging or returning equipment and that about clears the seats...except I and the couple next to me remain waiting. I waited for an additional 30 minutes past the 40 original. I get home and I have NO POWER CORD for the new DVR because it is different than the box I already had. Nice! The people were fine but the experience here and their horrible system topped off with the overall experience with their dumb automation system makes me want to cancel throw cable boxes at peoples heads and tell there where to stick it. They have the worst customer support system even though the people themselves have been pleasant. I just can't get anywhere and get sent all over the place. JUST GIVE ME A REAL PERSON TO TALK TO IDIOTS! You make billions off of us so I know you can afford them. read more

I cannot get HD service online or by phone. They never told me to bring in the old equipment to the store or that they do not give you the cords to connect it and the old cords don't work anymore. read more

I would not go here. Sales employees are too busy on their phones to care to help the customers. Their employee, Roger Green sat on his phone for several minutes before calling my name so I can switch out my tv and internet modem. Then he gave me the wrong tv cable box. Just use the phone service and request they ship you a box and waive the fee. This store is useless. read more

I came in on a Saturday. Was told there's a 45mins wait and they would text me when I'm two people behind. I go to sit in my car. 45mins later still no text so I go inside and check. Lady says "oh they called your name." When I asked about the text she says "they didn't have time to send one. So now there's 4 people in front of you" WHY THE FUCK WOULD YOU TELL ME I CAN LEAVE IF YOURE NOT GOING TO FUCKING TEXT ME?!! read more

At least I don't get cut off at the counter like I do when I call them on the phone! They get 1/4 of a star for cutting me off when I'm explaining a cable-tv issue. I hate calling a phone agent. Kinda like dipping into a box of chocolates when it comes to that call center agent, right? read more

Are you kidding me? Making me stand in line to cancel and return equipment for a lousy over-priced service is outrageous. Give me a break. Comcast has the worst customer service I have ever seen. Now they want to charge extra because I don't have their lousy basic cable box hooked up. Never again. This company needs a major shakeup. read more

I wish this office could be rated lower than one star. This experience is just awful. The poor staff working in this sweat shop are exhausted. Wait times of 2 hours are the norm from what I see, experience and see. You could not ask for a worse experience unless you talk to someone at the Comcast Call Center. I regret being trapped by this corporation and hope to switch ASAP. It's no wonder why people will do anything they can to subvert this business model. If you can, go anywhere else and use any other provider. read more

Now wait a minute!! Before you all begin to yell "FIVE stars for Comcast?!? That's NOT possible! Have you lost your mind?"... NO, I haven't lost my mind. And NO... (you're right!) it's not possible to legitimately give Comcast *****!! BUT... Lo, and behold... I found 'one' awesome employee!! (Only one!!) His name is David Siu. He is the ONE and ONLY person I've dealt with during my decade of Comcast abuse, who's worth a damn! My problems boil down to something like this: For some weird reason, Comcast technology doesn't work properly at my house. The problem is on their side, because EVERYTHING on my side of my property line has been repeatedly replaced. I've only gotten possibly 3 months of proper service in the last 4 years! They send techs who know less than I do, so they can't find the problem. Once in a blue moon, I'll get one of their "Super Techs"... who are able to detect that the problem is on 'their side'... but still are unable to fix it. So they escalate an investigation... (that I never hear of again!) and give me promises and credits. Meanwhile, other 'Commies' take back the credits, and also bill me for the inept service calls (Up to $75 a pop!!). I refuse to pay, and they shut my service off. I complain, and get more promises... that their 'investigation team' eventually cancels! If they'd investigate their equipment like they investigate how to get my last cent... I bet we'd get somewhere. But they actually told me "We investigate EVERY bill!!" (I know that's insane... and maybe the lady was just being stupid... but that's what she actually said to me!) They don't have to care, because they currently enjoy a monopoly. AND they claim to still primarily be a 'Cable TV' company... so they avoid being regulated by the PUC and the FCC! (Have you wondered why they effectively force their crappy tv packages on everyone who only wants broadband service? That's why!) My service still doesn't work right. But finally, and recently, well enough to post this. But back to my rating: David Siu is the ONLY one who really gave a damn and kept his word! For that I give him TEN stars! When added to the -5 stars I give for my past and present Comcast experiences... that's how I came up with the *****!! Perhaps someone will look at this, and realize that this young man needs to be promoted to a position where he can look into their customer support and public relations problems, and help do something about them! Because from where 'I'M' sitting... with the Slowskis... I believe he's perhaps the only one who can!! read more

Can Comcast Customer service get any worse. Bought my own Modem, did online chat with Comcast to set it up, the next day I received an over night package from Comcast...a brand new Modem. So now they want to charge me for 2 Modems. (Remember I bought my own). I Take both Comcast Modems to their store, check it with staff who won't even look at me when they speak. For some reason it's over a 2 hour wait on a Saturday afternoon. It totally felt like I was at the DMV, long wait, anniyed customers, angry rude staff and nobody willing to listen to customers. Every person that walked in the door, they are rude too, what gives! My turn comes, I politely stress I need to make sure the 2 Modems I'm returning are checked in correctly and I will not continue to be billed for them. (I've experienced this with Comcast before). The guy helping me is annoyed and just tosses me a receipt and said "here". I ask where on that receipt does it give exact info stating the devices have been handed over to Comcast so I will no longer be charged for them. Long story short, he wouldn't show me, wouldn't have a conversation with me and proceeded to literally talk over my head and help the next customer. A N D on my next bill, Comcast is charging me for a device rental I don't have because I returned it to them. If I could give Comcast zero stars I would. They don't give a BLEEP about customers. And their service is just as bad. read more

I switched to Comcast from century link and regret it every day. I can't go 30 minutes without the internet cutting out.

Paid over $100 dollars per month and the internet continuously cut out on average 5 times a day!. My family members work from home and go to college on-line, Unacceptable! I have been dealing with this for over a year, they always blame me or my router. Got a new router + did everything they always suggested. Fast? yes. Reliable? No Way! Went with Century link and no longer have to unplug my router 5 times a day, get kicked out of a meeting or fail an on-line test @80Mbs. read more

I have been a long time customer and for me to write this is a shame. I had no where to live and placed my account on a seasonal hold. Comcast then called me last week to advise me they cancelled my service, and i owed them $379. I asked them why they didn't call me before they cancelled to give me the chance to have it transferred to a friends house.....they had no answer for that. They just told me to turn in the equipment and how much i owed. They were in no way willing to work with me. As if its my fault the housing market is the way it is and I have no home to have my service. I have always heard bad things about their service and never experienced it myself. Now, in a time of need they show their true colors and its a damn shame. My bill continued to go up every month with no explanation, my internet would cut in and out and customer service wasn't always the best AND I STILL STUCK WITH YOU!!! i WILL NEVER GO BACK TO THEM AND I DO NOT RECOMMEND THEM TO ANYONE!!! Use any other service you can. I will continue to post daily until they call me to help me resolve the issue. I am not asking for a free bill and what i owe to be taken off, I'm asking for the right ti transfer my service which i was never given. read more

Chris Butcher with the XFINITY store in Aurora is amazing! I've had a problem with my Comcast email syncing with my email since Oct 12. I dealt with Comcast (on the phone) and Verizon (in person) multiple times. Finally, today I stopped into the store at Mississippi and Havana. I was greeted quickly by Tina. She listened to my problem and recommended that I explain to Chris what was happening. He focused on what I had to say, then diligently addressed my issue and resolved it! I can now receive and send email on my cell! He went above and beyond my expectations! My experience at this store is very positive and I highly recommend it to all. read more

The check in guy was a total ahole and rude. I dont work at Xfinity and my not understand the process. I asked a couple questions and he was a smartass as I walked away. If you cant handle customers, dont work with customers. Rude and unprofessional. read more

Receptionist was very polite. That said it could not make up for the fact that the actual service was horrendous. Slow, poorly managed, no express counter. Not surprised as this is what you can expect anywhere in Aurora. Especially pissed off since the clerk didn't tell me there was a new location open in Colorado (arkansas. Her excuse, i wouldn't have time to get there. WTF, i got there at 6:20, they close at 7. Even in rush hour it doesn't take 40 minutes to get there. Pathetic! read more

I can't say much about others, but for the past year or so I have gotten excellent service from Comcast. The new Xfinity stores are great. My problems are few and promptly resolved with good follow up. read more

I went in to get help on figuring out my cable bill and hopefully bringing down costs because of a large, unplanned expense I had acquired. As my name came up, I was directed over to a gentleman named Jose. Jose was soft spoken, so very patient and also kind towards me. I need to say that because I was an emotional mess. I could tell that I was Jose's number one priority, and he was able to make my situation work for me. I wanted to hug him, but of course I didn't. If anyone goes into this Xfinity for assistance, please ask for Jose Moreno! He is the one I would recommend! read more

Awesome experience. Walked in no wait S&S Consultant Luke was fantastic worked with me to get my monthly payment dropped while maintaining the same services. Thanks so much! read more

I have been a cable subscriber for many years. It used to be you could have internet and cable for 70 dlls month. Between equipment charges, fees, taxes and leveraging the cost of bandwidth by tiers. The expense of the services has become unrealistic. I am not going to spend over 180 a month on the service.i have decide to cut the cord. Armed with my cable boxes, have already taken pics of all of the serial numbers. I have been sitting at the waiting area for over 30 mins. They don't have enough employees In the back they are supposed to have 3 and they have disappeared to the back for over 15 mins. In the time I have been here I have seen over 5 people returning their boxes to cancel their service. I am not sure if they move at glacial slow speed to piss people off and have them leave and change their mind about cancelling service. This is congruent with their typical service. They are slow, apathetic to customer service and basically treat you poorly. No wonder people are cutting the cord in droves. read more

Comcast is the worst company I have ever dealt with. After ordering their services online about a week ago, I go to the store to pick up the equipment and they tell me the order has been cancelled. This was irritating but I decided to call and order the service again. The services were ordered again and I had to pay a &100 deposit. I go into another store to pick up the equipment and again the order was cancelled. I try again and they tell me I would have to pay a $200 deposit. Since Comcast rules the internet and cable market in Denver, I decide to go ahead and pay it. A week goes by and I notice that they charged an extra $100 on my credit card. After contacting an agent I was told that the charge cannot be canceled and they gave me no explanation as to why they charged me an extra $100. I asked them numerous times what the charge was for and they told me over and over that they could not help me and that I would have to contact my bank. I will immediately be returning my equipment and canceling the service. I will stick with slow century link internet and no cable because Comcast is absolutely awful. read more