Five stars for StreamWise Solutions, and special recognition for Juan…read more I originally contacted StreamWise to install an outdoor OTA antenna for our home. I've been using OTA television for about 13 years and currently have five TVs, each with its own indoor antenna. That setup worked, but I wanted to finally move to a properly installed outdoor antenna that could serve the entire house. StreamWise absolutely delivered on that. The reception from the new outdoor antenna is outstanding. Channels that could be inconsistent with the indoor antennas are now coming in extremely well, and having one properly installed antenna serving the house is a much cleaner and better solution. But surprisingly, the OTA installation may not even be the most valuable thing StreamWise did for me. Our house already had RJ45/Ethernet connections installed in multiple rooms, but they were useless because the wiring and central panel was not complete / bad. I wanted to take advantage of those connections for years because I prefer hardwired internet for stationary devices rather than having everything competing over Wi-Fi. Juanito took the time to look at the existing wiring, understand what had been done in the house, troubleshoot the panel, and get the Ethernet connections functioning. And he explained the setup so I actually understand how to manage it going forward. That is the real game changer for me. We're a family of four with a lot of connected devices, multiple TVs, streaming, security cameras, and everything else on three floors! Until now, most of that depended heavily on Wi-Fi. With the existing Ethernet infrastructure finally working, I can hardwire TVs and other high-use stationary devices (work laptop) throughout the house and reserve Wi-Fi for the devices that actually need it. That should allow me to get much more out of the internet connection I already have rather than simply paying for increasingly higher bandwidth. It also gives me the flexibility to consider lower-cost internet plans and other ISPs because the home network itself is no longer the bottleneck. That is what impressed me most about Juanito. He didn't simply show up, install the antenna I requested and leave. He recognized another problem that was important to me, took the time to work through it, fixed it, and then helped me understand the solution. That kind of service is worth calling out. So if you're considering StreamWise for an OTA antenna, I can absolutely recommend them. The antenna installation and reception have been excellent. But in my case, getting the wired network throughout my house working properly may end up being even more valuable over the long term. This is not inexpensive work especially all the things I needed help with like my RJ45 fix so I spent the money to do it right. I expect my ROI to take a few years, if not in one year if I can get the right ISP and affordable plan soon. In short, excellent work by StreamWise and especially Juanito. This was one of those service calls where I ended up getting considerably more value than I expected. Highly recommended. p.s. once I get the new internet, start seeing the savings plan to look at other options as needed. A mesh system to increase any bandwidth dead spots, I find and possibly the Tablo concept. Most likely will give Streamwise that business. I need them to stick around.

Excellent ! The tech, Juan, worked quickly and was very helpful in helping me to select the right…read moreproducts for my installation. Highly Recommended!

After experiencing loud buzzing on our home phone land line, I tried to call Centurylink to send a…read morerepairman to fix it. There is no phone number on their website! Imagine that? A phone company you can't call to report a problem. They want you to post an email, but their site couldn't find me, their own customer. I typed in my account number exactly as it appears on my phone bill, still nothing. I had to send an email asking them to contact me through a messaging portal. Unbelievable.

Signed up for their stupid new program Connected Voice with Air Line...I knew it would be trouble…read more Not only was I unable to set it up but it knocked my landline off and I cannot receive calls and I work from home! It changed my voicemail so that I cannot access it and changed the outgoing message! I cannot dial out on my cell phone either now. I called to speak with a rep and was on hold for 45 minutes because I couldn't use the call back option since I cannot receive calls! After explaining to the rep everything going on, she put me on hold and dropped the call!!!!!!!!!!!!! I'm furious!!!!!!!!!!!!!! Then I called the department that I signed up with for this stupid plan and he reconnected me to waiting for 30 minutes for the next rep. I'm burned out! I cannot go through this again, I have a life! I will try another time after getting some distance from this crap! Meanwhile no one can call me and I cannot access voicemail or call out on my cell!!!!!!!!!!!!!!!!!!!!!

The sales associate was nice but not knowledgeable. The manager was very rude and unprofessional.read more

Hi, I walked into the store located on Garden Drive. No one was there to greet me as I walked in,…read morewhich is unusual because AT&T employees are very good about greeting their customers and making them feel welcomed. I stood in the store for roughly a minute when a tall, brunette woman appeared from the back area. She never smiled or offered a greeting, but only stared at me. I asked if she carried the iPad which was on display and her response was "no we don't have that." I then asked her about a few other products and again in response she said "no we don't have that either." She clearly did not want my business and I left the store immediately. Perhaps management should speak to her regarding her customer relation skills or lack thereof.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

Service is good, HOWEVER, my price jumped this month from $88.00 to $125 …read more Looking at other options. Cable and satellite TV or pricing themselves out of existence. Especially since I'm using the streaming DirecTV which means it's not even a satellite problem or expense. I'm paying for internet through somebody else. So that doesn't make it right raise the price 25 or 30%

On 06/04/26, I cancelled Directv after over two decades because of increasing charges. In speaking…read morewith a representative on that day, I was informed that invoices are billed one month in advance, and that by cancelling on the 4th of June, for the billing cycle of 05/29-06/28, my service would be ending after the 28th. Today, I received an invoice for the period of 06/03-07/02, indicating i owe for one more month of service. In speaking with Nel (#NM475E), a supervisor, he disagreed that they bill in advance, and would not prorate, given that I cancelled seven days into their billing period. I am hurt, by the way they treated a long time, loyal customer, by deciding to get as much $$$ as they could from me. No wonder they are struggling. GOOD RIDANCE!

My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire…read moreexperience incredible. We came in expecting a long and stressful process and left feeling confident, taken care of, and genuinely excited about our upgrades. Brandon went above and beyond to help us save money while still getting exactly what we wanted. He took the time to explain everything clearly, answered all our questions without rushing us, and made sure we were comfortable every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. Outstanding customer service from start to finish. If you're heading into Xfinity, do yourself a favor and ask for Brandon. He turned what could have been a headache into a great experience.

Do not come here or trust Xfinity. After they increased the price of my WiFi I spent about 3 hours…read moreon the phone trying to cancel. After being told I was canceled I was then charged an additional $60 for 2 months even though I was not even receiving a service. Truly just a scam. Horrible company. The new modem I received from here never even worked.

Dean installed a Starlink dish for me. When he ran into some problems after a simple accident he…read morewas honest and upfront. He took responsibility and followed through on completing the installation. Finding reliable help isn't always easy, he is one I'd trust again.

Dean recently installed a STARLINK dish for me and did a fantastic job! It was in a challenging…read morespot on the back of my house which I definitely couldn't do myself. He was knowledgeable and has done many Starlink installs on a variety of different types of structures - and it shows. Call Dean if you need any kind of satellite dish installed!

Last week, I finally upgraded from a flip phone to a smart phone with the help of Jacob, at this…read morelocation. Everything from selecting a phone to hassles with Verizon to transport my number to showing me basics of getting started. He understood I was not tech savvy and was patient. The other technicians were also asking him the answers to questions they could not explain to their customers. He also fixed a problem on my cable bill (I'll see on my next bill if it worked.)

This is a franchise, not corporate owned. Promises made to get us to sign up for service that were…read morenot kept. After months of foot dragging and promise to resolve, denied. No effort to resolve what is a relatively small issue.

My parents have been Diamond customers with Xfinity for 44 years. After my father's passing, we…read morewanted to set up a new account for my mother to help her save money. The cost of their original plan kept going up, so it was time to make changes. We went to the 1902 Southgate Rd. store in Colorado, and the guy screwed up our account and cut one of our landlines. I called customer service, and they helped us as best they could until we could get to another Xfinity store to resolve the problem. Bryan Lidecker, the Sales Rep. at the 5020 N. Nevada store, set up a new account and plan for my mother, saving her money. He was friendly, knowledgeable, patient, and did everything he could to make sure we were satisfied. After the disaster we went through with the previous store and the technician that came out to our house, I'm really grateful that Bryan was able to resolve our issue.

Walked into the store behind a woman she began to get helped. The store attendant looked at me,…read morelooked down at his iPad and ignored me. Some ladies walk in behind me he jumps to help them. I ask the store attendant excuse me how come they were helped before me. He tells me they were already checked in. That's not the issue so much as I was not greeted an eyelash bat give us a moment or anything. If they were already checked in why did he have to follow up with them without first greeting a new guest walking into the store. It felt very colorist and lack of customer service. Leaves a bad taste in my mouth when it comes to xfinity

BEWARE: If I could I would give them a minus zero. I am a long time customer of WOW. Thru the…read moreyears I have had A LOT of problems. Phone problems, cable problems and internet problems. The problem now is - I purchased a 4K TV. Wow says my cable box does not support 4K and they don't have one that does. For one month I've gotten a DVI ALERT. Today, Robert tells me he will send a tech to change box that does support 4K. The foreigners Wow hires are under qualified, including the techs they sends out. Wow wants to stop carrying cable and give you a stick for streaming. This company has gone up on my bill. I wanted to cancel the Sports surcharge, and they told me I could not. TOTALLY bad customer service. DO NOT give Wow your business.

We have tried for months to have our service fixed. Several houses down our street, other people…read moreare having issues too. The lines and equipment are old and need to be replaced, but you guys only care about making a profit and are not going to spend money to make things better for your paying customers. This issue may not seem important to you and maybe our small number of people on our street are just not enough to make it worth your time and money, but the fact is that our kids rely on the Internet for schooling. My parents down the road would like to watch TV or use their Internet that they pay $200+ per month for. People, whether a small number or large number, are still what makes your company a multimillion dollar business. I know it isn't much if you lose 20 people. You don't care and it would be no sweat off your back. However, that way of doing business is awful!! All people who pay for a service, should receive the service they pay a lot of money for. Fix your shitty equipment and stop giving us all a run around!!