Very reliable, back their work very professional. Did not over promise on phone and kept it clean…read moreand to the point. Up front pricing, very satisfied customer. These guys are what you wish Magnolia guys were.

I had an excellent experience with Juan, who installed ethernet wiring in my home. Juan was…read moreprofessional, experienced, and very knowledgeable in his field. He walked me through his approach, answering questions and explaining the decision making as he went. The quality of the work is excellent, and every connection was tested and running smoothly before he wrapped up for the day. I highly recommend StreamWise and Juan, the work was neat, professional, and well executed.

After experiencing loud buzzing on our home phone land line, I tried to call Centurylink to send a…read morerepairman to fix it. There is no phone number on their website! Imagine that? A phone company you can't call to report a problem. They want you to post an email, but their site couldn't find me, their own customer. I typed in my account number exactly as it appears on my phone bill, still nothing. I had to send an email asking them to contact me through a messaging portal. Unbelievable.

My land line phone service was dropped without any warning or permission, which in turn according…read moreto CenturyLink also drops internet service. In no way did we request termination of service, and have been paying all bills. CenturyLink said it would take 3 weeks to restore service. In fear that the phone number was wrongfully ported without our permission, we called to try to ask for fraud protection and for the company to trace where the phone number went and now they have no record of the phone number that we had with them for 6 years. Needless to say we have switched to a different carrier. There has been no attempt to help trace what happened, no records, no notes of the request and no interest on the company to help.

very rude. put in a online order for pickup. its been 3 days now. it said within 2 hours of…read morebusiness time for order to be ready... called them to get an update no answer. called again finally got an answer then put on hold for 20 minutes then got hung up on.... I'm now going to be canceling my order and service.

Went in today to learn about new plans. The person who helped me, Nick, was rude and condescending…read more He answered all questions in a dismissive manner. "What do you mean," he would ask in an annoyed tone before speeding through a reluctant answer. It was clear he did not want to deal with customers. He also had an AirPod in the whole time and even took a personal call while he was talking to me. Ultimately, he told me to get help by calling the AT&T number. When I did call the number, the person on the line informed me that this could've been done in the store.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

There are a lot of drawbacks to this service. Technically it works well and we haven't had any…read moresignificant outages or troubles. It's not cheap, and it seems like everything you want costs extra. They barrage you with up-selling telephone calls, usually on the order of three free months of HBO and Showtime (after which they charge a lot). If you don't cut them off early and firmly they'll sign you up for it without your permission, then you have to call them up and persuade them to cancel it, which is also difficult. The worst part was when I sold the house that had the service. I had no trouble disconnecting the service, but they said they would sent me information later on how to return the equipment, but I didn't receive anything. If you don't return it within 21 days they charge you a fee. I called and after being transferred twice got them to agree to send another return kit, although it never arrived. I called again, got transferred again, and had them send another return kit. I'm now waiting on that one; we'll see. On-phone time for each call was about 30 minutes (including some more up-selling). Update: I finally got my return instructions, which were: put everything in a bag and take it to a UPS store, they will do the rest. It seems like that could have told me that on the phone, or even in the initial email, and saved a lot of trouble.

I love Direct TV but just bought an LG G4 TV, and you know what? Direct TV doesn't support an app…read morethat will work with it... wtf? So looking like I am switching to the internet. Direct TV needs to fire the contractual trolls at DTV that disrupt service and don't support major TV manufacturers.

My fiancé and I went into Xfinity to transfer our phones and upgrade, and Brandon made the entire…read moreexperience incredible. We came in expecting a long and stressful process and left feeling confident, taken care of, and genuinely excited about our upgrades. Brandon went above and beyond to help us save money while still getting exactly what we wanted. He took the time to explain everything clearly, answered all our questions without rushing us, and made sure we were comfortable every step of the way. You can tell he truly cares about his customers and takes pride in doing things the right way. Outstanding customer service from start to finish. If you're heading into Xfinity, do yourself a favor and ask for Brandon. He turned what could have been a headache into a great experience.

Please do not repeat my mistake and trust Xfinity. I'm not usually one to write reviews, but…read moreunfortunately, the circumstance warrants one. This has been the worst customer service experience of my entire life. As a long time Xfinity customer, I expected an easy setup when moving to a new home. However, we have been shuttled and shunted around while Xfinity as a company avoids assisting us. For over a week, we have not had internet set up. Xfinity has apparently scheduled 2 service visits to our home and has never shown up. We have spent well over 5 hours via call and chat trying to resolve to no avail. We've been without internet for almost a week, and we cannot work from our office (home), leading to a serious loss of income. Everyone has an excuse for why they cannot help, but to be honest, this has been a nightmare that never ends. If you have any other options, use them. Nothing can be worth this kind of headache. Xfinity- if you're reading this, feel free to call me and resolve it. I doubt that you will be willing or able to.

Dean installed a Starlink dish for me. When he ran into some problems after a simple accident he…read morewas honest and upfront. He took responsibility and followed through on completing the installation. Finding reliable help isn't always easy, he is one I'd trust again.

Dean recently installed a STARLINK dish for me and did a fantastic job! It was in a challenging…read morespot on the back of my house which I definitely couldn't do myself. He was knowledgeable and has done many Starlink installs on a variety of different types of structures - and it shows. Call Dean if you need any kind of satellite dish installed!

This is a franchise, not corporate owned. Promises made to get us to sign up for service that were…read morenot kept. After months of foot dragging and promise to resolve, denied. No effort to resolve what is a relatively small issue.

So, my senior citizen mother went in today with questions about her bill. Leslie rebundled her onto…read morea plan that didn't include either of the 2 out of the 200 channels she watches. I tried to restore her old service, and now her bill is higher than it was before. An hour on the phone, and no help from CS. We restored the previous service for a higher rate than before. 1200+ every year for 2 channels and internet! Thanks Leslie, you just fucked over a senior citizen who was just trying to save money, by not doing the job you were trained to do. Did you even ask what was important to her, or did you just try to rebundle to get your scumbag commission? Yeah, I worked at Xfinity and know the scam. Hope you have trouble sleeping... I couldn't live with myself working there, and hope to god that karma bites you in the ass.

My phone completely stopped working, and after dealing with Apple and Microcenter all day I decided…read moreto just get a new one. Came here in the evening and was helped by Jose who made the entire process so easy and enjoyable. I have bought many phones and have never had such great customer service before. He was timely, extremely personable, and patient while I got everything switched over to the new phone.

Walked into the store behind a woman she began to get helped. The store attendant looked at me,…read morelooked down at his iPad and ignored me. Some ladies walk in behind me he jumps to help them. I ask the store attendant excuse me how come they were helped before me. He tells me they were already checked in. That's not the issue so much as I was not greeted an eyelash bat give us a moment or anything. If they were already checked in why did he have to follow up with them without first greeting a new guest walking into the store. It felt very colorist and lack of customer service. Leaves a bad taste in my mouth when it comes to xfinity

BEWARE: If I could I would give them a minus zero. I am a long time customer of WOW. Thru the…read moreyears I have had A LOT of problems. Phone problems, cable problems and internet problems. The problem now is - I purchased a 4K TV. Wow says my cable box does not support 4K and they don't have one that does. For one month I've gotten a DVI ALERT. Today, Robert tells me he will send a tech to change box that does support 4K. The foreigners Wow hires are under qualified, including the techs they sends out. Wow wants to stop carrying cable and give you a stick for streaming. This company has gone up on my bill. I wanted to cancel the Sports surcharge, and they told me I could not. TOTALLY bad customer service. DO NOT give Wow your business.

We have tried for months to have our service fixed. Several houses down our street, other people…read moreare having issues too. The lines and equipment are old and need to be replaced, but you guys only care about making a profit and are not going to spend money to make things better for your paying customers. This issue may not seem important to you and maybe our small number of people on our street are just not enough to make it worth your time and money, but the fact is that our kids rely on the Internet for schooling. My parents down the road would like to watch TV or use their Internet that they pay $200+ per month for. People, whether a small number or large number, are still what makes your company a multimillion dollar business. I know it isn't much if you lose 20 people. You don't care and it would be no sweat off your back. However, that way of doing business is awful!! All people who pay for a service, should receive the service they pay a lot of money for. Fix your shitty equipment and stop giving us all a run around!!