Super fast upload speed AND download speed. Very satisfied with their service. lightning, and or a…read morepower surge knocked out our modem, and they came and replaced it very quickly.

I have had nothing but issues with Ting for over six months. I will have about a week and a half to…read moretwo weeks where my internet is fine. Then on a random day I'll have a lag spike and it will start showing I'm in Ghana. I live in frickin Colorado. I have to call and wait 45 minutes to an hour for someone if they answer at all. They then have to completely reset everything IP wise. I have to sit on hold with them for at least 30 minutes. This is getting ridiculous. (NO I DO NOT HAVE A VPN!)

Five stars for StreamWise Solutions, and special recognition for Juan…read more I originally contacted StreamWise to install an outdoor OTA antenna for our home. I've been using OTA television for about 13 years and currently have five TVs, each with its own indoor antenna. That setup worked, but I wanted to finally move to a properly installed outdoor antenna that could serve the entire house. StreamWise absolutely delivered on that. The reception from the new outdoor antenna is outstanding. Channels that could be inconsistent with the indoor antennas are now coming in extremely well, and having one properly installed antenna serving the house is a much cleaner and better solution. But surprisingly, the OTA installation may not even be the most valuable thing StreamWise did for me. Our house already had RJ45/Ethernet connections installed in multiple rooms, but they were useless because the wiring and central panel was not complete / bad. I wanted to take advantage of those connections for years because I prefer hardwired internet for stationary devices rather than having everything competing over Wi-Fi. Juanito took the time to look at the existing wiring, understand what had been done in the house, troubleshoot the panel, and get the Ethernet connections functioning. And he explained the setup so I actually understand how to manage it going forward. That is the real game changer for me. We're a family of four with a lot of connected devices, multiple TVs, streaming, security cameras, and everything else on three floors! Until now, most of that depended heavily on Wi-Fi. With the existing Ethernet infrastructure finally working, I can hardwire TVs and other high-use stationary devices (work laptop) throughout the house and reserve Wi-Fi for the devices that actually need it. That should allow me to get much more out of the internet connection I already have rather than simply paying for increasingly higher bandwidth. It also gives me the flexibility to consider lower-cost internet plans and other ISPs because the home network itself is no longer the bottleneck. That is what impressed me most about Juanito. He didn't simply show up, install the antenna I requested and leave. He recognized another problem that was important to me, took the time to work through it, fixed it, and then helped me understand the solution. That kind of service is worth calling out. So if you're considering StreamWise for an OTA antenna, I can absolutely recommend them. The antenna installation and reception have been excellent. But in my case, getting the wired network throughout my house working properly may end up being even more valuable over the long term. This is not inexpensive work especially all the things I needed help with like my RJ45 fix so I spent the money to do it right. I expect my ROI to take a few years, if not in one year if I can get the right ISP and affordable plan soon. In short, excellent work by StreamWise and especially Juanito. This was one of those service calls where I ended up getting considerably more value than I expected. Highly recommended. p.s. once I get the new internet, start seeing the savings plan to look at other options as needed. A mesh system to increase any bandwidth dead spots, I find and possibly the Tablo concept. Most likely will give Streamwise that business. I need them to stick around.

Juan from Streamwise Solutionsdid an excellent job in the installation of Tablo TV and updating 5…read moretelevision sets in our home

Nariah was amazing and friendly. Very helpful and patient as we went through the items on my list…read more I only waited about a minute to be helped. Maybe the time of day was perfect on the wait time issue!

Staff won't take any initiative to help. We needed to exchange a camera that was defective, never…read moreused.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

Television equipment has failed multiple times and needed to be exchanged. Over and over once…read moreexchanged we have had to reprogram in order to obtain service. Multiple days with no television. No credit no apologies.

Pleased with the service. Displeased with the coverage area - service not available at my home…read moredespite being in the coverage area map.

Aerux used to be great, but now the technical support is horrible. As others have noted, you…read moresubmit a service tech issue complaining of the system being down, and no one ever returns the call or emails back. The only way you will get to talk with someone is by retrying your call numerous times in hopes of talking to a tech. AND never let them say they will call you back with a resolution because they won't. My internet has been down all week, and I still haven't been able to get them to resolve it. If you are in Parker as we are...start shopping around. MAVERICK is now cheaper than Aerux and is fiber, so you will get screaming fast speeds.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Used too be great, switched from Century Link. Originally it did provide more reliable internet and…read morebetter speeds. Now they're worse than Century Link. There have been so many multi-day long outages, and with Century Link there were frequent outages but they were at least solved somewhat faster.

After experiencing loud buzzing on our home phone land line, I tried to call Centurylink to send a…read morerepairman to fix it. There is no phone number on their website! Imagine that? A phone company you can't call to report a problem. They want you to post an email, but their site couldn't find me, their own customer. I typed in my account number exactly as it appears on my phone bill, still nothing. I had to send an email asking them to contact me through a messaging portal. Unbelievable.

Signed up for their stupid new program Connected Voice with Air Line...I knew it would be trouble…read more Not only was I unable to set it up but it knocked my landline off and I cannot receive calls and I work from home! It changed my voicemail so that I cannot access it and changed the outgoing message! I cannot dial out on my cell phone either now. I called to speak with a rep and was on hold for 45 minutes because I couldn't use the call back option since I cannot receive calls! After explaining to the rep everything going on, she put me on hold and dropped the call!!!!!!!!!!!!! I'm furious!!!!!!!!!!!!!! Then I called the department that I signed up with for this stupid plan and he reconnected me to waiting for 30 minutes for the next rep. I'm burned out! I cannot go through this again, I have a life! I will try another time after getting some distance from this crap! Meanwhile no one can call me and I cannot access voicemail or call out on my cell!!!!!!!!!!!!!!!!!!!!!

I've had rise because it's the only broadband I can use in my area. When I first started they…read moreexperienced some hiccups and it was frustrating, but they were very nice and resolved the situation quickly. I've found they are not out as often as in the past. They do occasionally run a bit slower than I need for my work computer to function properly (I work from home), but over all they are probably as good as any of the other services. I am staying with them for now. There's not enough issues for me to switch and I like their customer service.

Ended up resolving the issue myself. The guy was too busy laughing with his coworkers, slow…read moretalking and having me repeat everything because he wasn't listening. Pretty worthless.

Our OLD telephone system was broken, our long time repair person was nowhere to be found. I let my…read morefingers do the internet searching and found Colorado Telephone and Cable via Google and Yelp. Gave them a call and Eric was able to come out that day, diagnose the problem, get us up and running for the day and completely repair us by the next day. We were lucky to find a company that has an inventory of old equipment and that knows how to repair it. We will be using them in the future when we are ready to upgrade. I would highly recommend them!

Valued to set an appointment but never received a call back as noted by the receptionist Puzzled…read moreby the lack of follow up I would not engage with business that appears not to care about potential customers

Pros: - Installation was great - Jeremy knew his stuff and…read moregot it done quickly. - Speed is excellent. Our building seems a bit slower than some others, but I usually see between 100 and 200 Mbps down with 1-2 ms ping. I have seen up to 400 down at times. Upload speeds are 300-400 Mbps. - Price is right. I chose the yearly deal which worked out to $46 per month, plus they gave me a free month on top of it. Way better than the cable I was paying for but never using with Comcast. - Outstanding technicians on the support side. See below for more. Cons: - Variable speed, as mentioned above. With Comcast I always had exactly 125 Mbps. I'm a little worried the speed with get more variable and slower as more folks in our building choose Webpass. - There was one substantial outage lasting overnight. The plus side of this is that the customer service guys were awesome, always in touch. I felt like I was talking to competent technicians rather than useless level 1 drones that you get with Comcast. Bottom line: nobody's perfect, but these guys come really close. Super happy with the switch.

The reliability of Google Fiber Webpass deteriorated so badly that I left for another provider…read moremid-contract. The first year was fine, but after that the service became unreliable. Once outages became frequent, I began tracking them with NetUptimeMonitor. I was averaging 6-7 outages per month, ranging from minutes to hours. Customer service acknowledged the outages but did nothing if the service was back by the time I called. They never investigated why I was experiencing such frequent interruptions -- it was clear they didn't care. If you need a dependable internet connection, look elsewhere.