I got new boxes because my boxes were apparently "old" and I had to return them. I was charged a $9.95 activation fee for each new box. I did get a receipt which I will put in a safety deposit box for the duration of my natural life and for my heirs in case Comcast says I did not return any boxes in 2014 and attempts to charge me. read more

Worst customer service! I've been a customer for 6 years, no more as of tomorrow they will no longer have me as a customer. I will say when the service works it's great however it's expensive! However my service has been down for 3 days and they still say it will be another 3 days before they can even come to fix it. Well, by the time they come to fix it, they will just be picking up our DVR boxes and modem because we will be switched! 6 years of horrible customer service has lead me to switch and I highly encourage you to not use them. read more

The Chicago market needs other ISPs as most of us have to choose between AT&T who's fastest speed is 45 MBPS (mine was around 12) and Comcast who has faster speeds but ridiculously frequent outages and consistent problems maintaining the speed as advertised. I am once again getting 23 when I pay for 100. I was with AT&T for 10 years until I couldn't stand their slow speeds so I went to the other choice in the Chicago market which is sadly Comcast. When you call Comcast as you frequently have to do as their customer at just about any hour hold times are 25 to 45 minutes to then get disconnected repeat that wait time and then spend an hour on the phone with a service representative who treats you like a child and 9 times out of 10 can't even fix the problem. You then have to wait days and take time off of work to get a tech to visit and half the time they have to come back again and you get billed for these visits to add insult to injury which requires another hour on the phone to get your bill credited. You then repeat this process 3-4 times per year. It is unbelievable that in this era of customer choice and streaming these companies with abysmal customer service on top of bad products can still be in business. I am beside myself as there is literally no other choice in a major U.S. Market like Chicago. Update: I called them today because of the 150 speed offer that is online and in the paper. So I simply wanted to upgrade from 105 to 150. I ended up talking to 3 different people on the phone before they told me that was for new customers only. I then asked to be transferred to someone that could help or I would be an old customer and I ended up talking to 4 more people so 7 total to get my service upgraded. This company really can't do any worse when it comes to customer service. It is literally like they try and make you angry. Oh and they were charging me for old modems that I turned in 5 months ago so I have to call their billing department. Chicago needs Google Fiber in a major way. Any competition would be welcome! read more

I have been getting "Unable to Process Request, Error Code MOGSCNA" when trying to use the search and on demand functions since January. Numerous phone calls to Customer Service have been to no avail. Eight days ago a technician came out, installed a new cable box and tested all connections, then after a call to the office told me others in my area are having the same problem so my equipment is not at fault. He thought the matter would be resolved in three business days, but after yet another phone call and a post to the Xfinity online forum search and on demand remain unavailable to me. If I could ditch Comcast Xfinity I would. Unfortunately, it's the cable provider of choice for my building. And they have the chutzpah to ask if I want them as my Internet service provider! Edited on April 11 to add: My sixth phone call (on April 9) led to another technician coming out the next day and this time finally resolving the matter. All the technicians I dealt with, both by phone and in person, tried various solutions and were clearly doing their best to help. I've no idea why it took so many attempts, but I'm pleased we got there in the end. read more

I feel dirty. 2 weeks after xfinity install and still no service. Tech blew me off today and just never showed despite FOUR confirmation calls in two days. Called customer service and they did their best to make me feel I was bothering them. Got to the point where I asked for a supervisor and they refused. No appt available for another five days now. At no point did anyone even say sorry. It was just, "That's how it is". Never thought I'd miss ATT, but at least their customer service responded. read more

Absolutely HORRIBLE!!! I returned my cable equipment to this location. The Comcast employee never gave me a receipt, which I later found out is part of their protocol. He told me I was all set and then never entered that I returned the equipment. Comcast is now trying to charge me over $800 for equipment that I returned months ago. Extremely UNETHICAL practice. read more

Comcast is the worst internet service provider. I dont know why my husband moved to this when we were so happy with at&t. I was on call for 3 hrs with customer service - 5 Technicians and 3 billing department people. I dont think they even care of losing their customer. They have worst customer service and they wont resolve any issue. Neither they will refund you for all the bad service. WORST! WORST! WORST! Pls dont choose Comcast - BEWARE! read more

I have a comcast package deal with internet and cable thinking I would save some money.They kill you with all these extra charges I have 3 hd boxes at a pricey cost of $8.95 per/month for each box then they nail you with installation charges for internet and cable of $40 then they rent you a modem at $7.00 per month plus the cable and internet prices there has to be a cheaper solution. read more

I signed up for the works: Their fastest internet (which never comes close to the claimed mps), largest HD package, and phone. The installer came with 2 boxes that were not HD compatible and were basically worthless to anyone not using basic cable on an old school non-panel, square, TV. So I had to drive to the service center which consisted of a 45 min line that ends at 2 angry ladies behind bullet proof glass. Some establishments use bullet proof glass to avoid being robbed. Comcast clearly does it to avoid having their customer service people assaulted. That is how bad their customer service is. I returned the two useless cable boxes for one HD dual tuner box and one Tuner card for my HD Tivo (the Comcast box software is horrible). I was able to set up the Comcast Box, but the Tivo card took me roughly 15 hours of calls, waiting, retrying what they said, and finally a visit from one of their reps before they could activate the card. Basically, cable, phone and internet is a commodity. I shop for it based on price and customer service. I cannot get the services from RCN or AT&T in my building, so I am stuck with Comcast, but I can say that their customer service is about as bad as it could possibly be. I called today to find out why my bill was randomly going up. I asked what the rate would be for a new customer and basically they refused to answer my question. You must cancel for 4 months to be a "new" customer so I am considering dropping them until football season starts up again and just using my cellular WiFi. It isn't even a money issue, it is just that their customer service is so poor that I want to provide them with as little revenue as possible. read more

Always interruptions, can't work for a entire month. Hard to get in touch with customer service only computers. I'm told to solve problems with connection online. Hummm if the internet doesn't work that mean use my data on my phone a solve the problems myself. So what am I paying for? No service, no customer service and no maintenance. read more

I spent several hours and spoke to several reps to discuss adding an additional DVR to our package. The goal was to have separate recording and playback function in one room of our home for my Dad. We just did not want to mix our recordings with his recordings so his DVR would be separate from the other 3 TV sets we have for our family room, bedroom and office. After talking to a rep on the phone, he set it up for me and set up an appointment to pick up an additional DVR box at a local Xfinity store. I picked up the DVR and installed it only to find that it was not a separate entity. So, I called hoping it was just a programming issue. After about 30 minutes discussing the issue with a rep, I was transferred to another agent who finally told me this was not possible. However, she would send me to another rep to add a second account to our home. After about 15 more minutes, I found that a second account could not be added to the same address. I finally gave up because I figured out that nobody had any idea as to what could and could not be done. I brought the box back to the Xfinity store and talked to a rep who really wasn't any more helpful. Is this such a unique request that nobody else ever requested? I wasted about 5 hours of the day on a project that had me running in circles. Training is in desperate need of improvement. read more

Comcast called ME about three weeks ago to sign me up for internet. I said ok. Wish I'd hung up on them like they hung up on me today! They never showed up for the appt or even called. I left work early for THEIR appt window. When I called, I was getting nowhere with some guy who couldn't even find our account. I asked to speak to a supervisor and he hung up on me. Called back and after makung me jump through hoops, the auto response system said they couldn't take my call and disconnected me. Called back and the second rep said they didn't show up because all of a sudden they didn't have my phone number ... although they had just called to get me to buy their internet service. Also she said I would hear from the dispatcher witin an hour. That was an hour and 10 minutes ago. Not sure why they wanted to sell me internet when they can't deliver. Filed a BBB complaint against them. F them for wasting my time. Update: Comcast just called (funny how they have my correct phone number again) and said their installer came and no one was here. What a load of crap. Instead of a profuse apology and some kind of compensation for their pathetic and disrespectful customer service, they lie to me and try to make it my fault! I hung up on the idiot. read more

Let me warn you - do not, under any circumstances, get their digital voice service! We have used comcast for a couple years, having their bundled package of high speed internet, cable, and phone, and I have had no complaints about it at all (which is why I give them two stars.) But they recently started offering some different phone system that is digital voice, and for the two days we've had it, I have had at least 10 problems with making phone calls and keep getting cut off of the internet. One time this morning I went to make a phone call and somehow got patched over to comcast, where the male phone operator sounded like something out of Green Acres and told me that sometimes this thing happens that you get switched over to them. I feel like I'm on a party phone line on Mayberry RFD. read more

This company releases phone numbers to telemarketers.I have never plugged in my phone giving out my phone number or even used my phone I didn't even know my phone number until today when I plug my phone in for the first time after 4 months and had 27 voicemails and I'm being blown up by telemarketers Xfinity told me to switch to this phone and they would save me money on my Internet bill so I did and now I'm daily bombarded with telemarketers that know my full name somehow read more

Comcast cable tech-monkey couldnt get my Internet hooked up properly, and screwed my wiring even more. Not only that, you wont come after 5pm for service calls? What's your problem, dont you realize most people work until at least 5? read more

never works, constantly have to call, long wait time. no one speaks english,. Look into direct tv.

I have been dealing with slow internet for over a week now. I have made several calls to Xfinity in an attempt to fix my issue. I hav expressed that I do my business by way of internet, and I have paid my bills early. Xfinity has yet to check my line from outside of my home. I even had an active ticket that was disregarded with no explanation about why the technician didn't show up. I keep getting pushed to latter dates and forced to do tier 1 troubleshooting for an issue that I have learned is occurring with other people in my area. I am completely dissatisfied with my service and will soon look for other internet options if my issue is not resolved by my next appointment. read more

The usual Comcast complaints are true, internet outages, once the promotions plan stops the price jumps significantly. Horrible customer service. read more

RUN AWAY FROM COMCAST. FAST. Just a little bit of my experience: 1. Introductory pricing is not real pricing, expect to pay 50% more when all is said and done 2. When you cancel (and you will), they will not "note in your account" that you cancelled. Nor will they note the next 2 phone calls to verify that you cancelled. (but you take great notes and can spout the details) 3. They will TELL you that they have noted everything in your account and to wait for the final bill. They have NOT. 4. When they send you a box to return your equipment, with their sticker, they will also not note in your account, unless pushed, that you returned the equipment. 5. Then, they will continue to send you monthly bills. 6. A few months later, and many phone calls later, they will send you to collection and you will begin to receive those delightful letters. 7. So you will call the claims department and spend an hour or two on the phone where they will tell you that they did not cancel your service, they UPGRADED it and added another year on at a higher rate. When you mention that you had no receivers with which to receive this service they will put you on hold to ponder that information. 8. They will come back from hold and tell you they will credit you for SOME of the time you had no service. So you will restate the obvious-that you canceled and had no equipment. You did not call to upgrade nor to applaud them for their excellent customer service. 9. They will put you on hold again and come back to tell you that they will credit your account as they now understand that you could not have used their delightful service all this time with no equipment. 10. They will ultimately give you the final amount you owe, verbally, but have no way of giving it to you in writing because the system just doesn't work that way.. So you point out that verbal information has been less than reliable and you want a final bill in writing. But they are not sure how to do that. Just sayin' read more

I have been with Comcast for going on 9 years, not because they are great but because they are the only cable provider in the area. It's amazing to me that they continue to find errors in their billing which makes me have to pay them $20.00 additional every year. I have to have the service so I am held hostage. I really dislike having to call and complain which by the way, their Customer Service sucks!!! First a hang up, then a transfer with no details on the transfer. Seriously, how do they stay in business...oh yeah, they are the only internet provider in the area!!!!! Patti read more

Like Keanu Reeves, I'm going to take a moment and play Devil's Advocate (To clarify, I've never seen the movie and am unaware of who is in it, but feel like it's Keanu Reeves). Anyway, this review is not for this building, but for Comcast's service in general. The process of trying to do anything at this actual building is awful--I won't deny that. But the thing is, I never have to go there. So, why am I giving Comcast's service 4 stars? First off, let's start with the plan that I have. I currently paying $39.99 for 30 meg internet+Basic Cable+HBO(Go)+Streampix. I rarely use the Basic Cable or Streampix, but to have fast Internet AND HBO without having to have premium cable, it's what we've all been asking for---but no one seems to either A. know about it or B. give Comcast credit for having this plan. Not to mention a couple of weeks ago they had it on sale for $29.99 for 12 months. Yes, 12 months, which means after that you lose your promotional price---just like every other ISP. I haven't done a ton of research on this, but I believe AT&T might give you a lifetime price---but let's be honest, that's for terrible 3-10meg internet....which is borderline useless (at least for what I need the Internet for (transferring and uploading HD video (not porn)). Second, customer service/reliability--- I don't understand what people are doing to make their Internet not work. Buy a good, reliable modem from Staples or Best Buy to avoid the fee from Comcast (it'll pay for itself in 6 months if you wait for a sale). In my experience, these have far fewer problems than any of Comcast's equipment, which may be what's causing service to be bad. If I call customer service sometimes I have to wait but, by the time I get ahold of someone, they do what they can to help. They're not trying to f with you. If they say they can't fix your problem over the phone, they aren't lying to you. And if they send a dude over and it's their fault---they won't charge you. Oh, and be nice to customer service people. They want to help you, but won't be as accommodating if you're impatient and inconsiderate towards them. Even if you're pissed, act gleeful and you can have fun playing a character and getting help at the same time. Third, and the reason I'm writing this review---Free public wifi Like most people reading this, I live in Chicago. I spend a lot of my time in coffee shops doing work and lots of the time the Wifi in the coffee shop (see: Starbucks) is over congested and slow with everyone working on their screenplay. Just moments ago I checked for other wifi networks nearby hoping to stumble upon an out-of-touch family business with unsecured wifi or something of the sort when I noticed this "Xfinity Wifi" that I've seen before, but never thought much about. I clicked it expecting it to bring me to some sort of splash page where I can pay $2.00 for an hour of internet or some such nonsense. Much to my surprise, a splash page did come up, but with a place for me to enter my Comcast credentials. Once I did, I was online with Internet that was exponentially faster than the Starbucks that I was connected to. Where is this Xfinity router? I don't know, it could be anywhere. At the dentist office across the street, in that woman's backpack, or in a mailbox. I don't know. But what I do know is that it's currently making it possible for me to write this positive review about them and also insult Starbucks at the same time. Which is great. My point is, people love to complain---and while there are certainly merits to a lot of the complaints about Comcast, there are also people like me who have great experiences with them but never take the time to say so. So, yeah, Keanu Reeves. Maybe I'll stream the Devil's Advocate later to see what the hype is all about! read more

If Comcast were a person, I'd beat him up every single time I see him. They roped me into a $99 xfinity bundle and committed me to a 2 year contract. Also gave me a couple of months as a window to cancel contract and promised me service rate would not change. So far, so good. After the free cancellation window, I received notice of a $30 increase (almost 33%!). Customer service started that the increase was for the equipment, not the service. I explained that I could not use the service without the equipment, so why would rate be separate? They said that the service and equipment are separate rates and that the package would not change in price, but equipment rates are subject to change. In short- they tricked me into some too good to be true deal, waited until the grace period to cancel expired, raised rate of equipment, and the only way out of contract is by paying a cancellation free. Way to treat your customers Comcast. Will definitely "cut the cord" with Comcast when contract expires in 6 months and pick up AT&T for internet, dump the phone that I never use with their bs package, and sign on for both netflix and hulu. Especially now that I can buy the HBO and Showtime app without comcast, we are looking forward to moving on from their poor customer service and ridiculous fees. UPDATE: Finally cut the cord on cable svs. Got netflix, hulu, hbo now, and sling. Not missing anything and saving about $50 a month, no contract, and no more crazy cable rates from comcast. read more

One of the worst experiences as a consumer I have ever had. Home security stopped working in 2/16. Tech who came to work on getting us back online was incompetent and suggested that we "pay out the balance of our contract" (9 months) rather then get hit with an early termination fee. So was have been paying our bill and not receiving any service whatsoever. I was able to terminate this service this week. The manager of the home security credit manager refused to issue me a credit of $449.00. His name is Darnel. I asked for his supervisor's contact information and he refused to provide me with that information. Today I come to realize that my home internet has been downgraded from 50 Mbps to 10 Mbps without my prior consent or knowledge. Oh and to make things even better... I am being charged the same amount of money for 1/5 the speed. I salute you Comcast for providing the creepiest consumer experience of my life. May all of you and your mothers forever suck cocks in hell. read more

By far, the worst and most incompetent company I have ever dealt with. I was a customer for only 20 hours, but that was more than enough to know I will never do business with them again. They gave me the wrong service, blamed me and called me a liar, and refused to honor our previous agreement. By far the worst company around. Stay away. read more

Since a year into my contract with them, Xfinity has been less than honest. Hidden fees, outrageous prices and poor service are all things you can expect. Every year at my contract renewal I have spend hours on the phone "negotiating" my bill. Twice ended with complaints to my state's regulatory commision. This most current phone call to discuss their poor service, ended with Sonja telling me that there was nothing that she could do to address my cost vs service provided ratio. If you don't care about cost, then Xfinity is for you; otherwise, find a better provider. Xfinity by far is the worst customer service company I have every dealt with. read more

Xfinity needs to provide emergency power to their nodes. When California goes through power outages, we provide our own power through our own generators. With limited entertainment, it would be nice to watch tv. Xfinity, for some reason, goes dead. They don't provide power to their nodes which provide signals required to be able to watch tv. Of course, when you call xfinity you get an East Indian on the phone who has no idea of what's going on and informs you that it's probably just a bad connector. Of course when power comes back, within 15 minutes everything works as advertised. Looking for a service that's available when you need it. And possibly one that speaks understandable English. Prejudice, darn right read more

called in and actually spoke to a real person, dee! she was amazing &very helpful! wish i could get her every time i have to call xfinity! dee is a rockstar!! read more

Yes ya'll, that IS in fact FOUR stars you see, FOUR stars!!! But before you flip out let me explain. In the 3 1/2 years I've been with Comcast, I've only had ONE occasion when the tech had to come to fix my cable. One Saturday morning my cable was shut off (right during Paula Deen of all times, damnit) and I gave comcast a call. After a quick back and forth, the rep said she couldn't do anything and will have a tech come tomorrow morning. Sure enough, Sunday at 9:30, tech guy was there and out in less than 45 minutes, case closed. After that, I had NO problems with my cable whatsoever. The ONLY reason why I didn't give them 5 stars was the fact that my bill went up about 2 bucks every year for no reason AND the fact that they're a monopoly...until NOW. I've just found out that I can have RCN (YAY!!!!) About 30% cheaper and get this...RCN has the BOOMERANG CHANNEL! Oh glory day! So to Comcast I say, it's been a blast but I must move on! Oh BTW, 2 cool points for having a guy come and pick up your converter box, good lookin' out! read more

OK, here's what's bugging the crap out of me right now. Why is it that new customers can get cable and internet for $66 a month, but reliable, on-time bill-payers like myself have to shell out $104 for the same freaking service?? W. T. F. I would go to another company, but THERE AREN'T ANY!! The only reason they get 2 stars is because I have no other company to compare them to. read more

i was a comcast subscriber for over 15 years, then for the last 6 years i was with Verizon fios. I just recently went back to Xfinity and spent the last 2 + hours being reminded why i switch in the first place. In November of last year they increased their "junk" fees. I understand "junk" fees, they are what they are.. on December 9th i signed a contract with them for 2 years telling me my total monthly cost (including junk fees) was $173.07. i was reviewing my bill today which was $238 and found that i had been charged an additional $40 for their tech to come out and fix an issue with their equipment. Which led me to inspect my other fees. come to find out, that when i signed a 2 year contract with them, they were already aware of the increase in fees, but showed me the old fees. I signed and we both agreed. However apparently, i am the only one that has to honor the contract and they do not.. my bill went up $24/month. $1 for additional charge in equipment rental. (which i probably would have been fine with) and the other $23 was an increase in there "junk fees". i do not recommend xfinity and would definitely say buyer beware. i work with contracts all day long and have to honor any signed contract even if something changes. I guess Xfinity is above the law.. it is a shame how we are abused by the cable companies.. This is not just about the $24 increase it is about following the law and honoring a contract. read more

The WORST customer service I have ever experienced (Also with the previous reviews) -Seemingly purposeful obstruction to be able to talk to a customer service representative (very difficult to even find a phone number on their website, extremely long hold times on the phone, etc.) -I have to stand in line for about an hour to pick up or return my supplies (as opposed to AT&T U-Verse which I have also had who came to install for free and let me drop the supplies at any UPS store for free to return the supplies. -When the equipment was not working and I had exhausted fix options with phone customer service, they sent out a technician who fixed the problem (changed out the box and remote control), then I received a bill for this "service." Eventually this charge was reversed, but I had to repeat this process monthly for 3 months when the charge would re-appear on my bill. -In my bill/statement which I receive there is a supposed customer service phone number, but in fact it is a sales number that cannot help you with anything but buying something new. btw. the only reason I have this COMCAST service is that my apartment (a luxury downtown high-rise) provices cable and internet service for me, otherwise I would switch. My previous apartment had a similar situation, but was set up through U-Verse which was a much better experience. read more

This company cannot correctly schedule a technician to come out to your home, ever (I count now near ten "errors" in this regard as of today). Be prepared to endure persistent frustrations in your interactions with their customer service. read more

Wish I could give a zero. The last reviewer mentioned that they called Comcast on a Sunday due to internet not working and a technician came out in a few hours. Not so in my case. We asked for a self-install kit when we moved into our new home and were told that should not be a problem. Tried to set up the cable and internet on a Saturday morning and nothing worked. We called Comcast and were told that the cable line to our unit was likely cut and we couldn't get an appointment until Wednesday for someone to fix this. That's 5 days without cable and internet, if you're counting. And it wasn't due to us being dummies and not knowing how to install anything. But Comcast terms these service calls "failed self install" and puts them at the back of the line, even though they didn't bother to check our cable connection when we called a week in advance to order the service. The crazy thing is if we did have our internet go out, someone would fix it in hours. But when our cable was cut prior to move-in, we have to wait 5 days. Same cause, different treatment. This just shows you how crazy Comcast is. It took hourly calls to get a Tuesday afternoon slot. Shame on you, Comcast. I just joined and I already want out. Everyone take note: do not get the self install kit when you move. Just have the technician come out and save yourself the trouble. read more

I have spent over a week without phone service. Four days ago I started contacting comcast to resolve the issue. They've promised to have someone call me every day (not one technical person has called me yet, even though I have talked to 9 customer services representatives, 6 documented employee id's and escalation ticket numbers, I didnt start tracking until I was told twice there was no expedite ticket and there was only the original service call scheduled) Because there is no other service in the area, I have no option but to wait on them. if there was another provider, I would be choosing them. read more

The cost is incredible for incredibly poor service. I've had RCN before, when I lived in the North Lakeview area years ago, and RCN was so much better...I never had the constant problems with RCN that I have with Comcast now; assistance was actually available, timely, and void of discourteous behavior, and the service was generally fine with RCN, especially for the much lower rates (at least at that time they were lower - not sure if that is true today), but RCN is not available in the Humboldt Park / Logan Square area where I live now. It appears that there are no other options here (I 'believe' I've exhausted all possibilities), so we just 'deal' with it... I've had AT&T before as well, and I can't say that AT&T was that much better than Comcast - I think they were only slightly better service-wise...but still, there should be much better options than Comcast! read more

ZERO STARS!!! Comcast is turning to be soul-sucking organization, in one week they charged me 60$ for their fault, the technician screwed up my box, was on hold for about four hours in total, (that's three calls that they put me on hold and proceeded to hang up).. and don't get me started on their six month scam after which they hike up the prices and stop giving a damn about their customers. and they lie about the speed they provide and blame it on the modem, but refuse to change it for you.. oh and they have the worst customer service agents in the world, they are rude, disrespectful and not to mention severely uneducated!! read more

WORST CUSTOMER SERVICE EXPERIENCE. I keep getting overcharged for services or charged for things/equipment I do not even have on my account. Calls are hung up on, chats are ended promptly. No one has helped me to resolve these issues and it has been 6 months of trying to solve the issues. Not worth it in the end. We have had so many outages as of late and no one here to help with the issues. It's dang-near impossible to talk to a real person. If I could give negative stars I would! Avoid Comcast at all costs don't let them steal your money. They screwed me over AND THEY WILL REGRET IT read more

And we just got charged for the DVR service that we did not order and that they assured us we would not be charged for.... When we called we were told there was nothing they could do and they we must either ship the box to them or bring it to their service center which is over an hour away for us.... So, I wrote to their customer service department and if you are having the same kinds of trouble with them, you should consider writing them too. read more

I actually registered for Yelp just so I can vent about Comcast: the absolute worst company to deal with. I would give negative stars if I could. My internet went out one week ago on a Wednesday. I schedule a Service call for the following Saturday because (fortunately) I have to work during the week. Tech comes out that Saturday but can't fix the outage and says he needs access to the electrical closet in my apartment building which was locked. No problem. Totally understandable. I reschedule for the next Tuesday between 5 and 7. There is a bad snow storm that day so I expect Comcast to call and cancel. Instead I receive a call around 4 to confirm the appointment, which I do. So, I leave work early in order to meet the tech as required. No one shows up and no one calls! I call Comcast around 7:30 and the phone rep gives me a 'ticket' number and tells me another person will be calling in 45 mins. I wait two hours. No call. I don't even know what a ticket number is supposed to do and why I'm even waiting for a call when all I need is to reschedule another service appointment. I call Comcast and the next rep tells me the prior person was incorrect about a 'ticket' call back in 45 mins. Those usually take up to one whole business day. [These people don't even know what they're telling their customers!] I ask what a ticket number is and they say its so a dispatcher can schedule a follow up service call as a priority without having to go through the regular service appointment process. The dispatcher on a 'ticket' would be able to schedule an appointment much more tailored to my schedule and would be able to fit me in when it is best for me, either at noon or even late at night, "whatever it takes to make it right." Okay, fine, if they're able to fit me in at lunch or if they can come later in the evening, I don't have to take time off work, so I figured it's worth waiting for the dispatcher to call. I'm told to expect a call between 8 and 10 the next day on my 'ticket.' Today, the next day, I get that call from the dispatcher. They give me the same tech service window appointment times as before! I tell this person that I was told a ticket means Comcast will work with me to schedule a time more suited to my schedule. The rep tells me that's not the case. They can only schedule me when their availability allows. Gah!!! So I'm forced to take time off from work again or to wait until the weekend, another 3 days away. Absolutely unbelievable. These people are either incompetent or simply liars. I would not choose Comcast if I ever had a choice. Stay away if you do. UPDATE: And the saga continues. Before I hung up with Comcast above I asked to speak with a supervisor so I could express my displeasure. Placed on hold, of course, and then told a supervisor would call me back. No call ever from the supervisor . . . of course. So, I decide to schedule the service visit for this morning between 8 and 10, thinking for some dumb reason that maybe Comcast will stop by my place around 8 and I would not have to miss too much work. I am so stupid for having thought that. We're dealing with Comcast after all. This morning, shocker, no show, no call. At 10:05, I call Comcast, spend several minutes going through their automated answering tree, then finally speak with someone who can't understand why no one showed up (!). "The work order is still open. I'm not sure what happened. I'll transfer you right away to get you rescheduled." I'm transferred back into the regular automated answering tree, then simply disconnected by an automated voice who says the connection I'm trying to make is not available. I call back yet again an hour later when I'm done pulling my hair out, go through the answering tree, again, and finally get a rep who has scheduled me for this coming Sunday between 5 and 7, three days from now. Fingers crossed. read more

Customer service is the absolute worst the rep will hang up on you without a care I'm extremely upset and canceling my service is an insult to spend my money with this company read more