Xfinity is way overpriced with the shittiest service. Can't believe I have been a customer for so long shame on me. Worst company ever.

Most despicable cable company out there. They raise their rates every 5 minutes, if you call they say they will give you a deal but when the bill comes, it's even higher than before. I'm so sick of calling them over and over again to argue over my bill. Officially leaving! read more

How the hell do you move CLTV from basic cable to digital package? It's a freakin' public television channel! You suck, Comcast, you freaking suck. Don't even get me started on the horrible phone reps. Why can't we get AT&T Uverse in the city? read more

DON'T DO IT. But if you're like me, you don't have any other option. I've been with them for 3 years. If I had a dragonglass arrow for every time I've had to talk to customer service, I could've killed all the white walkers by now and Westeros could sleep easy. Everyone who has Comcast expects bad/intermittent internet connections and 1+ hours on the phone, but I also experienced these things: 1) Originally I rented a modem from them for $10/month. They sent me two modems by accident. I called to inform them, and they said they had no record of it, and as such I would have to pay to ship it back myself. 2) They got my apartment # wrong on my account, and when I called to tell them about it, they said they couldn't fix it and they would have to close and reopen my account. (Later, when I talked to someone else on the phone, she said "I can't access your information farther back, because you've moved recently." I didn't move to the apartment across the hall! You just wrote down the wrong info and couldn't fix it! 3) RECENTLY, AND MOST ANNOYINGLY, I decided to be a Breaker of Chains and canceled my account on April 27 online. I received an email on April 27 saying my account was canceled and that they were hopeful that they could convince me to return. Because I never trust Comcast, I called on May 3 to confirm that my account was canceled. Woman on the phone nicely said that they had all the info about my account being canceled and that I would not be charged any longer. I asked the same question three times, as if talking to a child (which Comcast customer service essentially is), and each time she confirmed. But lo and behold, when I checked my credit card statement-- there is the Comcast bill! So I checked my account which is still fully active and still fully billing me. I tried to chat with a Comcast rep online. After 10 minutes of explaining all of this, "Jevin" tells me that he is sorry but can't do anything and I have to call Comcast. What's the point of having a chat option if you have to call anyway?? I called the direct line he gave me, but they transferred me twice to someone else. That 3rd person told me that they never canceled my account because there is a Comcast modem still rented to me and I haven't returned it. I said no (by this time I had stopped renting and used my own modem) and she said they've been charging me for it for a year (which is my own stupidity for not realizing). We went around in circles and I said that I had returned my Comcast modem a year ago at the store and she said that unless I have the receipt there is no way to prove that. I said, can't you see that the Internet isn't coming through a Comcast modem?? I had had to call Comcast to configure my new, non-Comcast modem-- didn't they have a record of that? She said no. She said that they could see all my data usage and it was through a Comcast modem. After an hour of going back and forth, she said "No, we know you have a Comcast modem, it's serial number CC...etc." I was looking at my own modem at this point, and I realized that my Arris SurfBoard modem had the serial number she was reading. This whole time they thought my modem was a Comcast modem-- but it wasn't. Someone screwed up when they reconfigured my Internet, and they thought it was a Comcast model. Had I not done this, not only would my Internet not have been disconnected, but I would have been charged for a lost Comcast modem THAT NEVER EXISTED. How can they not keep better track of what they do? Also, why did the woman I talk to on May 3 never tell me any of this? Why did Comcast not tell me that nothing had been disconnected? Of course, my Yelp novel won't change anything. Comcast has a monopoly and none of us peons can change anything. MHEESA HELP US read more

I moved in to my apartment about 10 days ago. Since then, I have spent approximately ten hours of my personal time trying to get the wi-fi to work. When you call for service, they put you on hold. You can press one to have them call you back and so far the average wait time is well over an hour. They are helpful, but there are only so many times you can be walked through turning on and off the router. Now they tell me that I can replace my router if I go to a Comcast store and pick up a new one (on my own time). They will charge me if they have a technician come out to replace it. So there's another two hours of my time to get a service installed that I am already paying for and that has never worked properly. When I asked for a free service call, I was transferred repeatedly until they put me back at the beginning - sales. I give up. read more

Comcast is an excellent representation of what is wrong and evil with the world. If I could give negative stars to them, I would. I opted to sign up Comcast because an acquaintance of my sister worked for them, and told me he could get me a good deal. I regret it more than my parents regret Mardi Graw of '85! Where do I start... 1) When we signed up, a rep couldn't come out for a week, until the middle of the month. They then went ahead and charged us for a full month. 2) The basic cable package doesn't even include ESPN or TBS. ESPN!!! Why else do you even get cable!!! 3) Their customer service is horrible and their online bill payment is not user friendly in the least. I continually get locked out of my account. I called back several times just to reset my password. And every time I was hustled off the phone like the table of a server who is waiting on eight tables at once. With the gargantuan profits that a business like Comcast Xfinity pulls in, you'd think they could afford to pay their customer service reps enough to actually care about helping the person on the other line. They don't. 3.5) There is no better representation in modern times of a business that, when you call them, puts you through pans laberynth of press 1, press 3, press 234, etc., doing the best they can to keep you from actually speaking to a real person. 4) When my roommates and I decided to downgrade to just internet after deciding that paying $46.99 + late fees, they informed us that the cheapest internet package they had was $39.99. A perfect example of a company who charges you because they can, because they know they have you by the balls and it's a big hassle to switch services. 5) One month I did not receive my bill, and thus had to pay more late fees. Granted, I live in the city of Chicago where the Postal Service isn't exactly the most dependent. But still. To conclude, if Comcast were in any other industry and/or had sufficient competition, they would be out of business for their exorbitant prices and lack of concern for their customers. Think about it like this: if your hairstylist consistently didn't show up, charged you random upcharges, and told you that their basic haircut package didn't include trimming close to your ears, how long would you stay with them? If you can help it, don't give your money to comcast. I will never again use them. read more

I have had xfinity for over 2 years and the SUCK!! HORRIBLE customer service, horrible people working in their center as they just read the scripts of the computer rather than hearing the customer and seeing where they are coming from as everyone is different. This would make things better within the company I believe. I called 2 weeks ago, my internet is not connecting to my cell, laptop, and or other devices in the apartment. They told me that it is my devices as on their end it shows clear signals. I asked for a technician to come out and they said they will trouble shoot. As they were trouble shooting multiple times they said that I wasn't doing something right and I asked for a technician to come out. They said OK, a technician will call you between these times to set up a time to meet with you. They said that if I upgrade my program then I will not have this issue, I laughed as upgrading is an upsell for them but a problem for me because this is still not fixed. They said that if I had a Business account a technician would be out faster than personal connection and that I should consider upgrading for this. DON'T USE THEM!! It's been a nightmare. I want to cancel and they are giving me a hard time about this as well. I use to have Direct TV when I had my house for 5+ years and I never had issues. Comcast sucks. read more

Xfinity customer service was terrible. They tell you one thing and then argue with you when you ask questions. I just spent 10 minutes on the phone with someone who did little more than argue with me over the price I am paying for internet/tv, which is falsely advertised. I was told "Your base rate is only $100." However, my monthly bill is $143 and some change, which I questioned. The Xfinity rep continued to interrupt me and argue with me. I will disconnect this service ASAP and file a complaint with the BBB for false advertising. read more

Our dumb ass developer is the reason I must use comcrap. Not allowed to use directv, which I used for 5 years and only had one problem. That said: Comcast sucks. I also waited for three times for their guy to show up and install an hd box. First day the installer calls and says he's outside my door, why can't he get in? I look outside and he's not there. I asked where he was and he said maybe he was in the wrong place and would come again later in the day (after I explained where it was). 7pm and no show. I call his cell and he YELLS at me. "You've been rescheduled, what do you think this is? I don't come running just because you call me." Anyway I was startled at this hostility, and he hung up on me! I called comcrap and raised the fucking roof. They assured me someone would be there first thing the next day. Again, no show and no call. Raise roof again, then demand to speak to a supervisor. I get supervisor and demand to speak to their supervisor. I tell them someone comes tonight, right now or forget it. I'd rather watch TV with rabbit ears. Guess what, someone was there in an hour. I called and told them no way I was gonna pay any setup fees-if that's a problem, come get yer shit outta my house. They waived all that. Comcast, you truly suck. You are a smug company that plays by your own rules (when you know who's stuck with you that is). Go fuck yerselves. read more

Comcast is, hands down, the single worst utility company I've ever had to deal with in my entire life. If I could give it no stars, I would. And I don't even have service yet! I found a special online to start service when I moved in, but for some reason the website wouldn't take my address after I went through a half hour of doing every single page of options for my cable and internet service. So I had to call and of course, they couldn't find the special I wanted on the phone, and besides, I wouldn't be able to order service over the phone because the former tenant still owed them equipment. So I had to go in person to the payment center and hand over like three IDs and a copy of my lease to prove I wasn't the former tenant, and then sit there for half an hour while the woman tries to set up my service and of course can't give me the online special so I have to order that stupid phone thing which I don't even need and then tells me I have to wait ten days for installation, and the icing on the cake is that I will have to pay the $60 installation fee and the over $100 first monthly fee UPFRONT ALTHOUGH I WON'T HAVE RECEIVED ANY SERVICE FROM THEM AT ALL YET. I have never in my life had a utility force me to pay for service I hadn't even received yet. And I'm sure it will only be worse when the installation guy is supposed to come, from reading the other reviews and hearing about how my best friend in Seattle had to stay home THREE DAYS waiting for the guy to come. I will definitely be back to edit. It is unbelievable that there is no other cable option in this city for people in an apartment. Edit: So I finally got my service--THREE WEEKS after I ordered it. The cable guy was really nice but there was something wrong with a splitter in the building that he couldn't access so he said he would come back the next day, to fix it. Next day--no cable guy, so I call and it seems he just made some kind of personal promise that he couldn't keep, of course, because he didn't run it through corporate, and that we actually had a new appointment for installation ONE WEEK LATER. Jesus fucking Christ. So basically we went three weeks with no cable, no internet and NO PHONE becaue COMCAST SUCKS. After installation had been completed (which was a whole 'nother matter, since activation took another eight hours due to the installer not finishing the work order, after which we discovered we didn't even get the premium channels we had ordered initially and had to call four different times to install software and adjust their mistakes), we are getting to know the service, and we do like many of the DVR and On Demand features, which are far more extensive than any we've had elsewhere. Hopefully things will go smoothly from now on and we won't have to deal with any customer service until we move. Still one star for the worst customer service I've ever experienced. Ever. read more

I'm not sure where to post this since there's not one listing for Comcast so I apologise if you've seen this review elsewhere. Comcast is awful. Comcast is the only reason I wish negative stars existed. Read through any consumer ratings you can find. You'll see that that majority of ratings for Comcast are extremely poor and if you have the time, read some of their horror stories. Yes, big companies will have their complaints but Comcast is one of the worst. They overcharge for everything and their technology is severely lacking. Customer service can vary; sometimes they're helpful, sometimes they are extremely "out in space." You will likely receive different answers to the same question and may have to call several times to resolve an issue. Comcast as a business is TERRIBLE. Here's on instance of an issue: when we had Comcast, I called them to change our TV package. During the call, they disconnected and didn't call back (they had our number). They then CANCELLED our home phone line of over 30 years. I have no idea how changing TV packages and the home phone line were related. I spent around 10 hours over 3 weeks and shed many tears (I never knew how attached I had gotten to our phone number!) to get the number back. They insisted they couldn't give the number back to us. Of course, we finally got our phone number back and then I started out looking for compensation. Two phone calls and two managers later, they offered about $10 off our bill for 6 months. That's it. For everything they put us through, THAT'S what they thought our time was worth. Another instance: Comcast is closing it's physical locations. I was told I had to drive over an hour to return a modem. I was also told I could not return it in the mail because the "address is a dead address and no one would be there to receive it." 5 months later, after threatening letters to us AND the new owners of the house (yes, they told the new owners of the house that they would go after them for OUR modem!) I decided to try and find a service centre. I drove to one I found on the map and it was closed. The one near the old house had closed. I finally called Comcast again to figure out what to do and they told me you can return any equipment to a UPS store, and/or you can go online for a return form. It was THAT easy, yet over the several reps I spoke with, not ONE mentioned this. High prices! This will likely never get better. Their prices are extremely high. A promo rate can be something like $20-$50/month for Internet only and go up to $60-$100/month -- and the speed isn't that great! Expect those prices to go way up once more and more people start canceling TV service. Some things to consider if Comcast is your only option: -When you call them and they give you their promotional rate, make sure you ask them what your bill will be AFTER the promotion so there are no surprises. -Call Comcast a week before your promotional rate is up (mark it in a calendar!) and ask them what promotions are running. If they tell you that there are none or if the new promotions are expensive, ask to talk with the cancellation department. They have more options and can give more discounts than a customer service rep. -If you are unable to get a new promotion and the rates are outrageous, cancel and go with another company. If you are unable to go with another company, have someone else in your household sign up under their name. read more

I finally got this issue resolved, but it took another three phone calls. During the final phone call, the rep I spoke to misunderstood the issue I was having, and I got so fed up that I swore multiple times to her. I then apologized and asked to speak to a manager. I was put on hold for a few minutes, and when the manager got on the line, she thought I was trying to purchase the MLB Extra Innings package instead of trying to correct the mis-charge of it on my account. I had to restrain myself at that point, and calmly (but loudly) described exactly what happened and what I needed fixed. At that point, the manager FINALLY handled the payment issue, and my bill returned to normal. It has been nine months since that debacle, and I have not called Comcast once since then. Mind you, our internet still sucks (our router is in our guest room and it's hard to get a reliable connection outside of that room or the adjacent room), but I absolutely refuse to spend any more time talking to these incompetent morons, because I know that they will only exacerbate any issue I have. If you are in an area where you have other options than Comcast, please look into those options. If you are in an area where Comcast is only your only option, I recommend moving to a different area. As soon as we have the chance to get rid of Comcast, we will, even though I'm sure they will find a way to mess up our cancellation request and continue to bill us for another six months. read more

If they did not have a monopoly in the line in Chicago, they'd be out business in the blink of an eye. Customer service is a disaster. They confirm multiple times, and their installers cancel for the most ridiculous reasons. Comcast is terrible. read more

Highway robbery. Seriously, what a crooked company. Offer great rates and then once special ends, charge 4x. And my internet service is inconsistent and slow. read more

It is so sad that I have called more than 5 times and waited more than 30 minutes to try to get the call ID to work, no one seems to know how to work on my house phone. Mom likes to answer the known phone number and this why it very important to have the call ID activated. Every time I called and speak to a representative it always get escalated but nothing happens. I am embarrassed to say that I am comcast/xfinity customer. Most of the representative I have spoken to doesn't seem to know what to do. I would give you a "0". their customers are least important to them. All they care is your money and to pay on time. If you have a problem it is ok for you wait until they feel like taking care of your issues. :( read more

After having a salesperson come to our door offering us a special bundled deal with un-interruption to our current TV, internet, and phone - quicker speeds, more channels, clearer phone all at lower prices, we made the switch. Bad move! Our first day of service, we found we had to purchase another modem for our equipment, as their equipment does not cover more than one wired device. This meant we had no place to connect even our printer to our computers' home network. After breaking down to purchase the modem, we encountered a problem with service #2, our email... we had to reconfigure our outgoing email to send email. This was more minor in nature, but being I asked upfront if I had to modify anything and I was told "no", this was not a good sign. Then, one day later came problem #3... our phone. Comcast does not provide a voice message indicator. They expect you to just keep dialing in to see if there are messages to retrieve. So much for the nice phone system we bought one year ago to ensure we would have a voice mail light to let us know when someone had left us a message. A lot of money wasted. To make matters worse, our sales person promised us a $50 Walmart gift card for our inconveniences... and for the surcharge we had to pay that we were upfront we would not have to pay. The gift card did not so much as cover the modem we purchased. But what made matters worse was that after he had called to move the time he was coming over to give us the card from 1:00pm to 7:00pm on a Saturday, he never showed up or left the gift card as promised. Lastly, after sitting on a chat with Support for 1/2 hour for them to answer a simple question about the voice mail alert, I can see moving to Comcast was a big mistake. I highly recommend staying away from Comcast. read more

I made the mistake of ordering Comcast Xfinity. They told me to save the 25 dollar installation charge, they would send me the needed equipment via ups and I can do it myself. I mentioned to them, when I have ordered equipment via phone before, they have always sent me the wrong materials. My last cable modem for internet took 4 shipments to get correctly. I assumed that was a one time issue. I received a huge box two days later with once again three cable boxes in it, although I mentioned clearly that I only have 1 tv. She also said, this time we would only send one box and she didnt understand why a simple request would be so complicated! Then I called customer service to have the boxes returned, and they said there was a 20 dollar charge for someone to come pick it up since I did not want to drive out 15 miles to return the boxes. They also give a ups option, but there is a good chance if you mail it back to them, they will not remove it from your record and you have no RECIEPT!!! The customer service rep told me "people enjoy swinging by our service centers to say hello and return equipment". I must be crazy cause I really, really don't like returning equipment, and standing in line in a warehouse for 60 minutes. Once I set up one of the boxes, Comcast told me the box is not functional and I would need to have a technician come out to my house (due to a low signal). This took about two hours to figure out and after speaking with 8 different people!! One was a guy who transfered me to a number that didn't exist, one was a girl that kept asking me my address information (3x) to verify my identity and said comcast has great service and that I was mistaken. Third one was a guy who sounded exactly like Cleveland from family guy, who had NO idea what I was saying. Fourth was a number they made me call which was no in service, Fifth was Harrold, who said he would charge be 20 dollars and on and on it went. The next day, the tech came, I gave him 20 dollars to install, and he got everything working and took all my extra boxes back. 5 hours later, the service wasn't working again and made another appointment to have another tech come out. Next day the service was working again, so cancelled the appointment. Today, I got two more cable boxes via UPS. Wish DIRECTV didnt make you sign a two year contract! read more

No stars! I've been a Comcast customer for at least 25 years. The other day they raised my rate $46 because rate had expired. I was on phone with 5 different agents (2 accidentally hung up on me). So $170 plus taxes for Digital Preferred with Starz and Blast internet. Then, $10 for HBO and $4 for two TV's on basic cable, for a grand bargain of $197 a month. For more channels, if you are a NEW customer, you pay $90 a month. -similar package plus sports. My 2 year bargain I used to have was $140 a month with no sports channels, just HBO. I went with AT&T for $110 a month and more channels than my Comcast deal had. Today, Comcast told me we don't bargain our rates with existing customers. I'm gone and I hope to never come back. For what they offer, it's just not worth it, and they don't care about existing customers. It's funny, but we always ordered $20-60 a month in movies (most not worth watching) on their On Demand function, so you would think being a loyal customer who is an impulse movie watcher would get me a better price (like it does at most stores). Comcast has a really interesting business model called go in nicely, raise their rate, and then let em stew and forward those phone calls to low paid employees who hang up phones on them. read more

We had our fifth call with Comcast in 3 months this afternoon, just to find out that every previous representative misled us (except for call #2, thank you call Rep #2). Call 1: Representative told us, saying he confirmed with management, that we would get free HBO with our package. Great, sign us up. Call 2: We had to call to activate HBO because apparently the first Rep was not true to his word. Call 3: Representative telling us the first Rep misled us on the free HBO and an investigation was going to be performed. We would be called with the results (we were never contacted). Call 4: Representative in Customer Retention told us we would be charged but a credit would be added to our bill ($15/month for 6 months), which would negate the cost of HBO. Call 5 (tonight): Representative telling us the Comcast system only allows for credits to be given once per month and that we have to call every month to have the $15 applied to our bill. I understand $15 isn't a huge expense, but I feel like Comcast is repeatedly saying these are not the bills you've been looking for and they are hoping we will get frustrated enough to just pay it. How many times have the representatives misled customers to get sales or retain customers? And how many times have the complaints gone unheard? I have, however, heard good things about U-verse. That would probably be a better way to go. Or maybe I'll just pick up a book and use a Starbucks internet. read more

0 stars if at all possible!!! They have the worst customer service. I am usually patient especially with call waiting, but after talking with almost 10 representatives for 3 hours, you reach a breaking point. Just a week ago, I was contemplating on transferring my Comcast service to another network, so obviously the Retention/Solutions department tried to offer me a discount for being a LOYAL CUSTOMER. I was happy with the bundle she gave and so I accepted the promo. I never sign up for contracts for the very reason that when issues arise, I can get out right away so I made sure that I WAS NOT ON ANY CONTRACT. When the internet self-install kit came, I set it up and the 50 mbps blast internet was more like 0.5 mbps so I contacted them to verify my package. To my suprise, the $100 a month no contract I signed up for was never in effect and I was actually signed up for $135 2 year contract!!!! I was outraged and I was transferred to different departments, being dropped more than 3 times and was asked to leave a voicemail to the supervisor who will call me back in 1 day because she's busy. I demanded to be removed from a contract they signed me up for without my consent. I never got to talk to a supervisor. I never got the package I was PROMISED during the start plus I ended up paying more than the original package I had before all this started! Today, I write my review. Tomorrow I cancel my service. Comcast is the worst cable and internet service and whatever else they might offer! Make sure to do your own audio recordings of your transactions with them! read more

The ABSOLUTE WORST company. I got basic internet. Like others, if I could give NO STARS I would. My internet went out after 2 days of functioning fine. They didn't send somebody out to fix it for 5 DAYS. Absolutely ridiculous. Internet worked fine after that (intermittent disconnects but that happens so I understand). Everything was OK until I moved. HOLY SHIT. First they tell me they can transfer service to my new location despite there never having been service there before. They would just install new wires and shit AND charge me $$$ for it. REALLY? Fine be that way. Then they didn't send somebody for a few days and then when the technician got there, he walks through the door and informs me that my building is not able to be wired for Comcast because it is pre-wired for RCN. WTF. He calls somebody up and confirms that my building is not able to have Comcast service at all. Are you fuckin serious? You made me wait over A WHOLE FUCKIN WEEK TO TEL ME YOU COULDN'T TRANSFER MY SERVICE?! So utterly disgusted with their service and lack of knowledge about the most basic aspect of their services. I WILL NEVER RETURN TO YOU COMCAST AND I ABSOLUTELY REFUSE TO RECOMMEND YOU TO ANYONE NO MATTER HOW MUCH I HATE THEM. Nobody deserves that in today's modern technologically-driven world. You are shit. Please do everyone a favor and cancel operations IMMEDIATELY. read more

Comcast is literally the worst service provider! I have had it for less than a year and I can't tell you how many hours I have wasted on the phone trying to fix problems. When I first signed up I was on a promotional package. After 6 months it expired and I am now paying almost $100 for basic cable and basic internet that half the time doesn't even work. I switched to the basic internet after the promotion expired because high speed was incredibly expensive. I asked the representative how the speed and internet connection would be. They told me that because I use it primarily to check email, search the internet, just the basics that it would be fine. Since switching I have had the internet fail on me numerous times and when it does work it takes forever for me to even open up google, let alone search for anything. Unfortunately my building has a contract with Comcast and that is the only provider I can get service from. That is the ONLY reason I use them. Alot of my friends use RCN and pay around $40-$50 a month for twice the amount of channels and high speed internet. They say that they rarely have issues if any at all. If you have a choice, DO NOT use Comcast. Any other provider would be better than them. read more

Terrible company...rate went from $140 which is a rip-off to begin with, up to $195 a month, with no reason given. It was not the end of their continuous "special pricing for one year scam", either. Called and they said, "It is what it is." Today is the second day of slow or no service, including t.v., phone and internet. Guess what, try to go to the net to contact them and it doesn't work. Stay away from these guys whatever you do. read more

I defended Comcast numerous times toward people having miserable experiences... "Really? I've been fortunate enough to get good service... nice people on the phone, installers show up on time or early... gosh, not sure what's happened for you." That's what I used to say. Little problems would occur here and there... the static-y reception we would get at our place in Wicker Park. When I'd report it, the people on the phone would 'run a test', which I think means they'd set the phone down, take a sip of pop, then pick it up again and ask if the reception had improved. Uh, nope. The installer at that apartment was real sloppy and ran literally 35 feet of cable from the outlet on the wall to our tv, in a room that was roughly 12 feet by 10 feet. So you had all this extra slack which we just rolled up and stuffed under the couch. On three different occasions I was charged for several pay per view movies that we didn't order. That was irritating but it got cleared up. Everything was cool for a long time until I ended my service. I was moving to a building that had an RCN package as part of the assessment. I called to cancel, made arrangements to drop off the box, which I did in July. In the meantime, I received three different calls from Comcast trying to get me to come back, offering to compare rates with RCN, check to see if it's available in my building, etc. In mid-September, I receive a *bill* for service used in August. I called up and talked to a nice guy who helped me out. Apparently it had been taken care of the day before and they'd cut a check to mail to me for the refund. The numbers added up so I was happy enough. The check didn't arrive until late October. Isn't that the damnedest thing? When you're late sending them *your* money, they charge you late fees and threaten to report you to credit bureaus. But it's ok for THEM to take 3 months to close out my account and cut a check? By the way, would my bill have been lower if you didn't send me junk mail every single week offering services I either already had or already declined? read more

funny story. george and i were having issues with our comcast, which was completely unacceptable, especially when i had 2 episodes of the hills to watch. we had 2 people come out to try to fix the problem, both were very nice, but neither seemed to solve anything. then, george wrote an entry entitled "comcast sux" in his blog that no one reads. all of the sudden, comcast VP's were emailing him and calling, eager to get our problem taken care of. and they did - everything is in working order and we didn't even need to be home when they came to fix it (it involved doing something at the back of our building). while i am in agreement that comcast can be frustrating to deal with, i think this sort of customer service is pretty innovative and hey - it worked! so if you're having major comcast issues, write a blog post about it. apparently that's all it takes! read more

Have had Comcast for a few years now, and I'm not impressed at all. The service drops frequently, and it's waaaay over-priced at ~$60/month for internet only. That price includes cost for hardware rental and the fastest speed (75mps). We rarely get over 10mps wirelessly which is unbelievable. Also, we tried using our own hardware, but it dropped often so we started renting hardware from them. It still dropped quite a bit, but haven't tried to go back to our own hardware to avoid rental fee. So you may ask, "Why don't you switch providers?" And I would say, "Because AT&T is the only other option and they are worse I must say." We live in an area that only has Comcast and AT&T, so they have quite the duopoly going don't you know. Well, I have to get back to playing my triangle...ding! read more

Suuuuuucks! Cable prices are a rip off and their internet does not work. 800 square foot apartment and I can't get internet connection in my bedroom. Only reason I stay is because they are the only company that does not require a contract. I can't wait until moving day when I can finally cancel services!!! read more

If I could give negative stars to this awful Company I would. Not only do they have terrible customer service, they have sub par products that are extremely overpriced. I recently switched to Webpass and have over 400mbsp download and upload speeds at more than half the price I was paying with Comcast. Bring your money and business elsewhere and watch this corporate dinosaur slowly slip into extinction. read more

Oh Comcast. If Yelp allowed 0 starts, that's what you would be getting. Our relationship with you is going to be less than 24 hours long. Cable installed today, canceled tomorrow. To start, we had our cable installed this morning. Not only did the technician leave wires dangling out of the box (that he also broke) on the side of my house, he also effectively disabled the cable for my landlord living upstairs, who uses RCN. The Comcast supervisor's response to this is, "Well, we can't come out until Saturday. Your landlord will have to call his provider to come out and fix his service and even though I know exposed wires are a hazard, people know not to touch hanging wires anyway." Oh. Do they? I'm not sure the 4 and 5 year old children living next door, who regularly ride their bikes on the access sidewalk next to the hanging wires will know not to touch said wires. Also, you're trying to tell me that I have to go upstairs and tell my landlord to call his own provider to come fix the service that COMCAST wrecked? Thank you, Comcast, so much, for starting us out on the right foot with our landlord. Well, if RCN is going to have to come out and fix his service anyway, we might as well have them bring a few cable boxes for us. Buh bye Comcast. Hanging wires are a hazard, your technicians are incompetent, and your "supervisors" are completely lacking in any sort of customer service. Since I DO have a choice as to cable providers, I will be exercising this choice, effective immediately. read more

Comcast is located on the lowest level on hell in my book. So many charges I was never told about until after I got the bill (either billed wrongfully or they conveniently just didn't tell me that those were fees with my bundle). They continually have kept removing channels one by one from my lineup with no warning or explanation. The latest is I got a letter saying because of an "error", basically half my channels will be cut in a few weeks. Really, they are just hacking off channels from my lineup and I'm paying near $80 for internet that CONSTANTLY cuts out and has only 3 channels I recognize after they hack the others off (TLC, Animal Planet and Vh1)--the rest are in the 100s and are odd channels that only play infomercials. Crappy internet and 3-channels worth of cable....$80 a month? No thanks. I cannot WAIT to get rid of this horrible company forever! UPDATE: Right after I wrote this review, my internet cut off completely for days--even though I pay $$$ monthly, they refused to fix it or attempt to help me fix it without a $100 minimum charge for a tech to come out. I decided to do the research and found out how to go into the router and fix the issue MYSELF--free of charge....in short, Comcast is still the devil. That is all. read more

30-day Money-Back Guarantee is a farce at best, fraudulent at worst. Switched back from AT&T on 3/4. Had numerous issues, including NEVER getting a response to tickets opened, so I went back to AT&T on 3/20. When I called to cancel after AT&T left, Comcast said I might lose my phone number because the port order was still pending, so I had to wait. Called back on 3/25 and cancelled, explicitly invoking the guarantee. At this time, I thought I removed my autopay info from the website. Got e-mail on 3/27 saying the autopay would be charged on 4/1, so I checked account again and removed the autopay info (this time, got e-mail verification ). They charged my card on 3/28. I didn't see it until today (posted Friday; today's Monday; they were supposed to charge the card tomorrow). Interesting, how they executed a transaction three days early yet one day after I canceled authorization of the use of that card. I had returned the equipment to the Jefferson Park location on 3/29, which was a nightmare because nothing was noted on the account to show cancellation that would trigger the guarantee (that is to say, the system wouldn't accept the return because there was a balance due). But the Rep backdated to 3/4 to push the return through. She never said a peep about a payment being posted already when I asked repeatedly about not having to pay anything. When I called today to ask them to reverse the charge as unauthorized, they told me that I have to wait 45 days until they close my account (and, remember, there's next month's bill now posted, which I bet I'll be charged for) and after those 45 days, I would have a check sent to me with any remaining balance. The best part of that: I paid $230.03, but the rep said I have about $24 coming back to me. Thank Ja my bank has great customer service (and that I got a rep who himself had dealings with Comcast previously). If this was a credit card, I would be paying interest for those 45 days. Oh, and there is NOTHING in the Terms & Conditions of their customer agreement that says they will sit on your cash and may not credit it all back, even if you're out well before 30 days elapses. I read them. Don't be fooled. Their customer service still sucks. Their product is only average (I hated their X1 DVR). Their processes absolutely suck ass (and may be fraudulent). And their money-back guarantee is not a guarantee of anything other than frustration. AT&T has far superior customer service. Unless you're a spoiled brat and don't remember dial-up days, the speed difference really is not an issue. Plus, they don't mess with the gateway, so you can actually connect devices like a Roku and wireless printer to it (Comcast requires your own wireless router and disablement of the Gateway down to bridge functionality). Don't say I didn't warn you. read more

They promise promotions and then charge you more what might not even notice since service encourage auto pay for little financial break. Many phone calls to reps and managers to clarify their mistakes. Waste of time, money & being treated like you don't know what you agreed upon. They hardly make any notes, you have to force them to listen to conversations they record in order to make them to check your agreement. Beware to use any promotion or make any change! This cancels whatever deal you had with them previously & you always will end with paying more for less or not needed service (TV channels you hope did not existed). No wonder "Comcast Is America's Most Hated Company". I encourage you to read the article. read more

your services and lack of customer service is appalling. you should be ashamed of the business that you are running, I am switching to satellite and making it my mission to personally complain about the horrible business practices that you exhibit everywhere that I POSSIBLY can. I took one afternoon off of work - without pay - for a technician to show - and he didn't. Now I will need to do it again, You should be ashamed of how you treat the little people, These business practices won't let you do it forever and I look forward to the day that you are no longer in business, You are all cowards and not even brave enough to face the people that are angry with your lack of service. You put under qualified and untrained people on the front lines. Shameful. If zero stars were an option, Comcast Xfinity should receive double zero read more

Absolutely the worst company and customer service ever.I don't even care to waste anymore time with this,just trust me,don't sign a contract!!!!!!! read more

I wish xfinity just worked. It has a lot of cool things. I love the voice command multiple recordings and the way it's easy to navigate. The reason I'm giving a 1 star review is for about a year now when I watch tv shows every 10 seconds the sound just cuts out for a few seconds or it will literally just skip ahead in the show a few seconds. At first I thought maybe it was just my tv but no I can use my Xbox on the tv for Netflix and this has never happened. When we call xfinity to see what we can do they literally have the worst customer service in the world who has no idea how to answer a question or help. One time over the last year they actually sent out someone to give us a new box and the cable worked for about a week and then the same problem started happening again. You can call them over and over again but they won't have any clue how to help and refuse to help you. Xfinity could be great if only the service just worked. They have a great set up great platform probably the best of any cable company but I JUST WANT MY CABLE TO WORK. I can't stress how irritating this skipping in the middle of shows, recordings, sporting events are it hurts the ears and it is 100% the cable. I'm begging for someone with xfinity to help. read more

RUN DON'T WALK AWAY FROM COMCAST. Outage after outage AND, and you won't get a credit unless you call to report it/them. What if I wasn't home and my house was on fire? My emergency signal would't make it to the fire department, and MY HOUSE BURNS DOWN. What if I WAS home but couldn't call 911 BECAUSE MY SIGNAL WAS OUT !!!!!. During today's outage I paid to use my cell phone to call Miguel in Mexico, who forwarded me to Marcie in Colorado, who forwarded me to Ryan in Colorado, who forwarded me Cheryl in Columbia South America, who forwarded me to Ruben in Florida, who forwarded me to Fernando in Costa Rica, who forwarded me to Tesa in Illinois, who forwarded me to Bre in Florida, who forwarded me to Roberto in Florida. And to think I dropped RCN to save a few bucks ?!?! GOOD - BYE COMCAST FOREVER !!! read more

We have had Comcast for a long time and tried switching to AT&T only because of it being cheaper and that was a mistake! AT&T is literally like having Dial-up yeah I'm sorry it's not 1996 anymore and I'm not going to have internet that thinks it is. Comcast is way faster we currently have double play and when we moved to our new place we had problems with the HD channels not loading and being scrambled. Comcast sent someone out to fix it and then gave us a $30 credit for the trouble they really know good customer service. Every time you call they are always kind and understanding. I would recommend them to anyone I know. read more

Luckily I have not had any horrible experiences with Comcast. I know I am just jinxing myself by writting that! I have both cable & internet through them and have not had any issues with my service not working. Yes it sucks to have that wide window of service for them coming out. It seems they are either right on time or come right at the last minute. But they have always showed up so no complaints there. I had to cut back on my cable service due to cutting down costs and I don't really think it's worth my $50 bucks a month for 100 channels & no On Demand. So I am on the hunt for something better in my area that doesn't involve a dish. read more

no i will not enter my phone number 4 times in a game to get me to wait longer. no i dont want your people to tell me to amke sure my "modem is plugged in" no i dont find the constant scrambling and freezing a " good experience" yes i would not like my cable to go out during the following events: Cubs V cardinals, the super bowl, the oscars, the season finale of lost, and election night yes i would like my second tv to have more than hgtv, qvc, and crazy preacher man because i wont pay you for a second box you greedy greedy people yes i do want my dvr to actually tape things i tell it tape, and to tape things that also, ( I know this might shock you) have sound yes i do want NFL channel without paying more than the arm and a leg i pay you for it yes I would like your phone, cable and internet deal.. whats that you only give it to new customers? shame on me for my continuation to feed monster read more

Ah Comcast. The only game in my apartment building. Could not even get Dish because we could not get line of site due to building rules! I have a lot, I mean a whole whole lot of complaints about Comcast and their service, but I will focus on only one of many issues arising from their recent installation. This issue may not be directly them, but clearly resulting from the contracted installer. When speaking to the representative about where all my installation charges came from, since I was originally told that the installation would be a flat charge, and it apparently was not, I was told that I was charged for 5 jack installations. First off, we don't even have 5 things plugged into cable, we have 4, 3 tvs and a cable modem, and 2 of them share a jack. So by my count that is three jacks. Now there were plenty of other complaints about the installation. But those kind of mistakes simply cannot happen. They are charging $16 and change per jack, so that was over $30 dollars that I did not owe that was "mistakenly" billed to me. Thankfully, the phone representative was helpful, and upon speaking to a supervisor, I was refunded all of the installation charges due to my difficulties with the installer. This would have gotten Comcast more stars, but their cable boxes are still living in the stone age. I will say that their internet is more reliable that both AT&T and RCN, both of which perform much slower that their advertised speeds in most Chicago hoods. If they keep up with the good internet speed and help me out appropriately when I buy a TiVO to replace their junky HD DVR, then I'll upgrade this. But for now, I have my eye on you Comcast! read more