Avoid Xfinity, I repeat, avoid Xfinity. They play this game to where you cannot speak with a human support agent even in another country until you first call their automated phone system and re-start your modem - then when you do re-start your modem, the prompt tells you to re-start your modem again and again in an infinite loop lasting hours, not minutes, yes hours. They are right on time with their several hundred dollar per month bills though. They have zero concern for customer service. What a lot of frustration? Xfinity has that for you. read more

Poor internet, cell and customer service on all subjects. I have personally spent 10hrs trying to resolve issues and I have had them for 3 months. The shrug and "beats me" look is the most common response. read more

Xfinity tv is overpriced poor service. Service is often interrupted and freezes. It deserves only a fraction of a star.

The WORST costumer service I have ever received in my life. One day my internet is shut off. I called to find out my auto-payment wasn't collected. The agent I spoke to was unable to tell me what had happened, confirms all my payment information is correct, turns my internet back on and says everything is fixed. Nope. Next month, SAME problem. My auto payment wasn't collected through no fault of my own. My card isn't expired, my card isn't bouncing, and the agent can't explain what is happening. There is also a PAST due amount? Even though I called the month previous and was assured everything was fixed. On my second phone call to xfinity I'm told my "past due" amount will be submitted to be credited to my account. Well it wasn't credited to my account. The request was denied because, "I need to pay for the services I used". I tried to pay for them. I enrolled in auto pay then called TWICE when XFINITY failed to collect payment. So my internet is turned off for a 3rd time because of this mysterious "past due amount" I'm TRYING to pay. But by the third time I have to call costumer service, I'm not calling to pay, I'm calling to cancel. The first agent I spoke with told me she couldn't cancel for me, she transferred me to a department that also said they couldn't help me. After that transfer I was told I was out-of-district and needed to be transferred AGAIN. he transferred me to the department for consumers with disabilities. Wrong department. AGAIN. Then that department tells me the department I need is closed and I will have to call back the next day. It felt like a huge joke. I haven't even done anything wrong. Your company failed to collect payment, then just jerked me around for 3 months. This is the worst costumer service I've ever received in my entire life. read more

I had issues with my service for a week now where my service doesn't even work majority of the morning. Had a tech come out and he told me its equipment failure so that i have to get a new modem. Call support and I was told that i have to purchase another modem which the one i have been replaced 9 months ago. The service is ridiculous i have to keep buying modem every 9 months and keep paying for service this service is unsatisfactory read more

This is the worst service ever I have to call them every two weeks and every time I get "oh we understand and we will have an agent will be out there to see you "every time I schedule an appointment no one ever shows up in my bill keeps going up and they still charge it but nothing changes it I just don't understand why are you providing services and advertising lies. read more

I wish I could give them negative stars. Their technology is faded, their equipment is always refurbished (I went through five different DVRs during my initial install before the tech found one that worked!), and they take forever to fix your service, but don't miss a beat when it's time to send you their bill. Honestly, I'm not surprised that they've been sued once already for charging customers for services they didn't order (where's my refund?) and I wouldn't be surprised if they get sued many more times over. read more

If I could give negative stars I would. Maybe I am an idiot but I went back to xfinity for our internet service just a week ago. We had them years ago and because the price was so high for just average speed and our phone bill combined we were paying a lot. So I called ATT and they gave me a good deal for two years for phone and internet so we switched to ATT from xfinity. Now while we were with xfinity the first time the service was good and the only complaint I had was they would call and offer me a lower price if I also went with their cable which I wouldn't we have been with Directv for almost 20 years now I'm perfectly happy with them. So after switching to ATT we noticed the speed was very slow and we got one of their higher speed packages. Now that our contract with ATT is done I decided to go back to Xfinity since they were also advertising their deals. It had been about three years since we were with them. I called last week and she said they can get me the 49.99 for 75mbps so I said that sounded fine. She went through everything signed us up and said I could pick up the equipment and a local center. I got the equipment, hooked it up called them to activate it and we were up and running. Yesterday I logged in to our account and I see that the bill is $89.95....WHAT! Why was it so high....it should have been around $65-69 with taxes and everything. I called them today while at work and I am told that our account is on the blast with the increased speed plus rental for the router...NO NO NO. This is not what I signed up for and not what I was told or promised. After going back and forth with a very rude agent I decided I would call back when I was at home and not at work. Bottom line this was a complete BAIT and SWITCH and they are basically stealing from their customers. The other rep was very clear with the package she could offer me and would sign me up for. She read through the agreement which I agreed to and it was all very clear. They completely bait and switched our package and now are telling me that the only way to get a lower rate is to take their bundle package with cable and internet which they will have to send out a cable box of which I do not want and I told them I only want what I was signed up for. They are thieves and should be indicted for fraud, their entire company because this isn't the first time and I'm sure won't be the last. They are out right stealing from people and this is based on what I have just experienced. This is not right. They are the worst! read more

The absolute worst. Hands down the shameful backbone of Comcast Universal. If you get service through them you know it's the worst. Giving them your credit card info to deduct bills leads to immediate fraud as they will deduct fees without approval and you'll have to spend 20-30 mins fighting their phone tree and terrible c.s. reps to find out what happened. If you want to know how corrupt Chicago is, start here. read more

I give Comcast's customer service 5 stars. When Comcast finally decided to service my neighborhood, they had to dig up several yards to lay the lines. Initially, they left mounds of dirt. However, when I brought it to their attention via email (this may be key) and asked them to replace the areas they dug with sod, Comcast sent a crew out THE NEXT DAY to level the dirt, remove the excess, and replace it with sod. Thanks, Comcast! I'm impressed! read more

I can't truly express the frustration that Comcast has provided me. They are the worst quality internet service with horrifyingly inadequate customer service representatives that don't care about you or your experience whatsoever. I couldn't recommend an internet provider less than Comcast read more

Have no choice on service providers. Terrible service, worst customer service culture ever. No accountability for service failure. Service was out for weeks, final got tech and swapped out modem but didn't complete the setup. 2 more days without service. In a year and a half so many service issues and $20 credit on a $177 mo bill is insulting. Do better. At least pretend to care. Keep your $9 credit this time. As profit is more important than service to you. read more

I would say that Comcast don't give their customers the right internet speed. I supposed to receive 15 to 20 Mbps but after more than 9 months the speed over all is just below the expectation. Some times I receive "nothing" or the lowest speed they have. which doesn't allow me to watch any videos or even the live streaming for the soccer games. I wouldn't refer Comcast ever to anyone living in the Chicago loop. even their channels they have'v got chopping frames. over all guys ask your neighbor before you stuck with any cable TV or Internet provider. read more

We had xfinity for years and moved to a new area xfinity didn't service. They told us they would not charge an early termination fee but charged us a termination fee anyway. I ended up calling a total of 6 times (5 times they told me I would be refunded but I had to wait) with the 6th time being told there's an early termination fee and we would not be refunded. Very conflicting and we were mislead. read more

Worst cable provider in existence - hands down. Last Friday I called to inquire about our service to see what options we had to continue beyond our 12 month contract. Long story short because it's really long - the kid on the phone couldn't annunciate the difference between 55 and 65 dollars and when I brought it up he yelled "65!" at me over and over again. I asked to speak to his manager and he said "No, I got you, you can speak to me." Nope! So he puts me on hold for over 10 minutes, the call gets disconnected, then this POS signs me up for the plan anyways without my consent. How does this company stay in business with customer service like this? Stay away from them - I warn you! read more

Comcast has the worst customer service. They lie and are misleading. Unfriendly band of little help. They have to be the worst I've dealt with. I want to jump through the phone and shake them into reality! They suck! read more

If I could give zero stars, I would. I have never had a more terrible customer experience than with Xfinity. My apartment building, Old Town Park, has required providers and I made a huge mistake choosing Xfinity. While the setup experience was okay, the service itself was terrible. My internet did not work and getting anyone to help provide a solution took an excruciating amount of time.If you are having any thoughts about getting Xfinity, I would highly recommend going with any other provider. read more

XFinity provided the worst customer service. When I started a new XFinity internet service, I used Xfinity's router, after 2 months, I have my own router, then I returned Xfinity's router to local store. A customer service representative (black lady) told me that I am done, they will remove my equipment rental fee for then on. However an other two months later, Xfinity still charged my equipment rental fee, I called several times to complain the equipment rental fee. Every time the Xfinity just said they will fix this error, but they never gave me any following up response, and they still charging my rental fee. At last, I was very disappointed and decided to discontinue my Xfinity internet service. I went to local Xfinity store to discontinue my internet service and complained the equipment rental fee. And STILL THAT BLACK LADY, she said my equipment is belongs to XFINITY!!! THEY DEFAULT I AM A THEFT AND JUST COMMUNICATED WITH ME ABOUT THIS. Actually this equipment was purchased by my husband long times before. It is about 7 years ago, we moved to an other state, after moving, we couldn't find the router own by Xfinity, so my husband paid full price for this Xfinity Router. For the last time local store visit, the customer representative (black lady) once again just recorded my complaint. I asked her if any phone number that I can call to check the update of this complaint? She said no, BECAUSE XFINITY STORE DON'T PHONE NUMBER FOR CUSTMER TO CALL THEM! read more

Service keeps cutting out, reps repeat the same lines over and over...paid 30 days in full and they took that $$$ plus my last $45 of my unemployment!! When I called I spoke to at least 4 reps who all said how bad they felt, blah, blah....only to wait 7 days, call back in and out of 4/5 ppl NOT 1 refunded MY $$$.....so I'm still WAITING! Thanks Xfinity for caring about US so much!!!!! Btw I'm switching to Verizon after my 30 days expire read more

is there a negative rating..I'd give them a minus 100. Paying xfinity $200 monthly for internet and basic tv. After 10 years with the same hookup-suddenly my bedroom tv said "not activated" and wouldn't show any channels. I go online to xfinity's sub par website that responds so slowly to inputs that you want to give up-did all the trouble shooting steps. Nothing. Spent 51 minutes on hold with them getting routed to various people until they finally say "we have to send a technician." Wait two days. The supposed technician shows up at my door acting like he is doing me a favor to do his job. can't even bother to show ID or even say a word. Sullen, unprofessional and someone I would never have let into my house if I was given a choice. he hits my box with some kind of ping from his handheld and wham in one second it's "activated"..they couldn't perform that from the office?. Instead they send a guy who acts like a San Quentin Prison parolee. Is there an offer to rebate some of my charges for the tv outage? of course not. read more

Wish I could give 0 stars. The absolute worst company I have ever dealt with. Put in a simple "move service" transfer that has turned into 2 weeks of no internet, random charges and multiple cancellations of technician appointments. Internet should be free for the amount of time I have wasted on the phone with their agents. read more

I've had xfinity/comcast since 2013 for cable TV and internet. I pay for 'blast' internet which is allegedly faster than the other versions. Service: 3/5 - I only had limited interactions with service installers but mine was on time and friendly/quick. When the internet is out however, they are not as good on the phone. Also the pricing people on the phone are aggressive and call a lot. Performance: 5/5 - During the 5 years, my internet has gone out maybe twice. I stream a lot and never had buffering issues. Also for online gaming, always consistent ping and no packet loss. I pay for the "blast" package and speed test gives me 120down/10up. Cost: 1/5 - prices are never what's quoted. Always some hidden fee or strange charge and you have to call back every 6 months to get your rate lowered. Prices are a bit too high for what you're actually getting. Everything is on a "deal" period which means when that expires, a month suddenly can double up in charges. read more

the worst costumer service , i called week ago for some one to buries the cable for me out side , they send some one after one week , his name is calvin coming in a car no sign or badge that he is coming form xfinity , he said he need to get something from ACE hardware he said he will be back in 5 minutes he despair he never came back , also he said call your electrician so he can do the job with me i called my electrician he drove 45 i paid him by the hour to wait for the xfinity person he never came back i had to pay him $200 for nothing . and that person he never came back from xfinity read more

When my husband and I signed up for internet + cable we were told by THREE representatives (Ritika & Mayank Kumar via chat, and a third phone representative) that they offer a first responder discount. However, we received our first bill without a discount and when we called to inquire we were told they absolutely do not have a first responder discount. I have screenshots from the two chat employees confirming that they do offer a discount and yet it is not honoured. Now we are stuck with a bill higher than we expected and are stuck in a two year contract. read more

Zero stars if it was possible. Service is inconsistent and poor. Customer service is nonexistent and aloof. E learning is more than difficult for my kids when they have to count on their garbage service. We use my phone as a hot spot when the kids need an accountable source. read more

If I could rate Comcast Xfinity zero Stars I would a thousand times over. I pay about close to $100 a month for just internet speed 360 something. and every night around the same time from 9:30 p.m. till 1:30 a.m. or 2:30 a.m. the internet just stops working for some reason. I as a hard-working American citizen do not appreciate overpaying for a specific service that is not going to stay true to what the selling agent ensures you are receiving for the price if that's the case I would rather pay my monthly cell phone bill an extra $20 a month for unlimited hotspot usage. Let this be a lesson so the ass hats running Comcast fix your s*** or you're going to lose a lot of customers read more

I contacted Comcast on Feb. 27 to inform them that the Fiver optic cable that connects to the back of my modem had broken. I was given an appointment for Saturday Feb. 29 between 10am and 12pm. The technician arrived late around 12:30 and proceeded to tell me he was not sure why they sent him because he was unable to fix fiber optic lines and he would need to forward it to the maintenance team. He went outside and made a call, came back and ensured me someone would be coming over by the end of the day to fix the issue which was simply to install a new connector at the end of the fiber optic line to be able to plug it into the modem. I called several hours later and spoke to supervisor John who ensured me the maintenance team could not close out their tickets unless they did all jobs, so they would be at my house by 8pm the latest. I called at 7pm to ensure they would arrive and was told a supervisor would call me because they could not make it. No one called so I called at 10pm spoke with Sigourney who told me that supervisor Richard Torres would not speak to me because there was nothing they could do. They proceeded to end the call and I was left without Television/Internet and do not know if or when it will be fixed. Worst service I have ever received. read more

Was having issues with internet since I got it. Called to get it fixed they sent a tech out was told there would be a $70 charge that would show up on my bill but once it posted that they would remove it. I agreed and scheduled the service call. Got my bill and the charge was still on there called and asked for a manager told him what the agreement was and he said they would not take the $70 dollar charge off that all he could do is give me a $35 dollar credit on next bill. Nice to know that they don't stick to there agreements. read more

this is the worst company that i every have dealt with. i do not believe you understand your business and should not not be in business. there is no rating that i can post, 1 is too much but forces to select. thank you read more

Xfinity should be reported to the BBB. If you have their service and they call you, it will be a scam. They said they were going to giving me higher speed service for $5 extra per month. The rep guaranteed this after me asking multiple times. The first new bill increased by $25! Now I'm spending an hour on the phone trying to remedy this. Ridiculous. I'll be shopping for new internet service. read more

Having suffered through a few iterations of Comcast/xfinity I have seen much. We can start with the incomprehensible pricing, particularly for current customers, basically designed to drive people away; then there is their customer service. It is indeed a lucky day you can get someone on the phone that can be understood without having to ask them to repeat themselves two or three times. Their text chat used to be OK, but they have made it nearly impossible to find a live agent, without serious looking around. Finally, is it me? I have never gotten the internet speeds I was paying for. Not once. They're not getting any better. I am glad there are some alternatives now. Xfinity needs new management, right away. read more

As you can see from other hundreds of reviews, this is the worst internet service you can have. Unfortunately I was bound to use it for 3 long years because it was the only provider in my residential community. Worst speed, connection issues, high prices and hidden conditions. Every year they automatically increase the monthly bills by saying "your promotional offer has been expired". You have to call them to cancel the service, and then they will give you the same price back. But wait, they don't pay you back the over charged amount you paid in last bill cycle. Now that's not the worst part, the worst part is they put you on another 12 months agreement while giving you that "promotional" price, and you don't even know it. Because they never ask you about that, they just create an agreement and save it in your Xfinity account. They don't even send you a mail for new contract agreement. How are you suppose to know? And when you terminate the service, they charge you huge amount of termination fees. The worst service, and mentality of thieves. Keep it up Xfinity read more

Comcast- there is a special place in hell for you. I never ever write bad reviews- ever. But your customer service team is AWFUL. i have never spent so many hours upon hours of my life speaking with you idiots. I've never seen so many mistakes and incompetence in my life. YOU ARE THE WORST. Period. read more

I can't give a 0 star review otherwise I would. Over a month I am supposed to have been getting the 1Gb/s internet speed and the fastest it got was 500Mb/s. My average is around 200-250. Idk why I've wasted this much time on this company but everytime I call I speak to someone with a middle eastern accent who assures me they can help and usually end up making it all worse. Last time they said it must be my modem and instead of just having someone run it out to me they decided to mail me one. It's been almost 2 weeks and I'm still waiting for the modem to show up. If you have FIOS available where you're at then don't waste your time or money on xfinity/comcast. read more

On one hand, every person I've spoken with has been really friendly and made every appearance of effort to address my issues. On the other, I have never encountered a bigger fustercluck of FAIL. Lessee... I tried to sign up for their services online, to get the "special" online rates. After I basically persisted in explaining and re-explaining what I wanted (X deal with Y upgrade), we got to the end of the process only for him to tell me that the previous tenant in my apartment was a bootleg jagbag who never turned in their equipment or paid the final bill, so he couldn't set me up--I'd need to talk to the local office. Except, no one ever picked up the phone for the number he gave me. Ever. When I called the national toll free to find out why, I was told, "Oh yeah, they never answer those calls, they pretty much only answer the intra-office numbers." Great. So why in the deep fried hell was I told to call them? Rep #2 went on to tell me that I'd need to go to this Comcast location in person, along with a utility bill with my name on it (problematic, since all of my utilities are included in my rent, so all I had was a lease) in order to prove I wasn't the same tenant from before trying to con them out of their stellar services again. Until then, the account was locked. Ugh. So I went to the office at 1255 W North when my business hours and theirs overlapped, stood in line for 45 minutes, then got to the agent to be told that the account was never on hold, she didn't know what the phone reps were talking about. She proceeded to set me up in the system, handed me the necessary equipment, and sent me home to set myself up. Which I did. Alas, when I called to activate my cable, I was asked if I were interested in Internet as well. When I explained I already had internet on my new account, I was told no, the rep I had just seen had never added that to my services. Since I did the set up myself, it was smooth sailing. For about a week. Because I got my first bill and learned I had not one, but two accounts--one with a mostly correct list of services, and one with a disconnection notice attached. I have enjoyed two emails, an online chat session, and four calls about the second mystery account, and was told alternately "I can't help you, call this person," "I don't know what was wrong but it was an accident, just ignore the second bill" (LIKE THAT IS EVER A GOOD IDEA),"I don't know why you're getting this, but I've fixed it, you shouldn't get any more bills for that" (fail), and "Oh, see, this is an installation charge, there aren't any services attached, so I can't actually close that account because there's nothing to close." A disconnection notice for an installation charge for services that I set up myself. So yeah, I have cable and internet, and both work really well so far. But the hassle! My lord. If my only other alternative weren't RCN, I'd take my business elsewhere. read more

This place doesn't have a location phone number so you can't call them directly and find out their hours of operation. The number they give you is the general Comcast support hotline. The hours of operation on google are wrong because when I drove there they were closed. Fyi, their hours are: Mon-Fri 9am-6pm Sat 9am-1pm customer service like this made me feel like I was going to the DMV. Comcast is a monopoly and they take advantage of you. Google Fiber please come to Illinois soon and crush Comcast with your glorious fiber optics and reasonable pricing! read more

Have been a customer for 17 years. It ends this month. Bills just keep going up and customer service is a complete joke. I have recommended their services for years, no more! They do not care about their customers at all. read more

For more than a year I called xfinity looking to upgrade my internet service to the highest package deal for internet. Each month I was charged over $500 dollars because they continued to tell me it Dosen't exist. I spoke to supervisors and managers only to find out it did exist and they wouldn't change my current plan to unlimited internet just so they could continue to rake up off my dime. I will be contacting corporate because I know each call was recorded and for over a year customer service told me they didn't have unlimited and I always went over my coverage plan each month. read more

If I could give this pile of garbage company negative stars, I would. Unfortunately 1 is the lowest I can go. I ordered high speed internet 3 weeks ago. The delivered my modem to me, and charged me $20 for delivery and for setting it up myself. Thats right, I had to pay to set it up my self. It didn't work for two days. I needed to talkt o somebody but they had a 25 minutes wait, like always, with no option for a call back from them when they are available. So I chatted online with them the next day from work, and they got it fixed. 1 week later, I no longer have internet service. I called and got a refresh signal. it started working again. 5 days later, no more internet. Sunday I called them, and after being on the phone FOR 50 MINUTES (FIFTY MINUTES), they still couldn't fix it. They kept moving me on to the next person, saying "they know more". I would tell them I don't want to wait on hold for 20 minutes gain, they assured me I would be direct connected. BOTH TIMES I WAS SENT BACK TO THE MAIN MENU, AND STILL TO THIS DAY MY INTERNET ISN'T FIXED. I called back, and selected the "add more service" option, and of course someone answered right away, More than happy to sell more service, cant be bothered to fix the crap the sell. I told them I will no longer use their service ever again, and to come get their crap out of my house. They said I have to call back on Monday to let them know. So I have to take another 30 minutes out of my day for them to get their crap out of my apartment. I WILL NEVER EVER EVER EVER use comcast again, I HATE THIS COMPANY read more

Customer service is a joke! They lost my business before they even had it due to the fact their "customer service" staff is automated machine prompts without avail ility to speak to a actual person! If I wanted to get good service from a machine I'd go talk to my coffee pot! read more