I've actually had techs come out and be reasonably on time. They installed everything. Worked great for about 3 days. Then bam, nothing. Called the service number and they connected me with a troubleshooter, who went through all the very obvious things and scheduled a tech to come back out. This new tech, besides offering me mods to my playstation and other illegal services, informs me that our building is set up with one main line running in and everyone who has service in the building is spliced off of that. So he rigged it so our signal in our apt. would be stronger somehow than the rest of the building and he told me to call and complain and have Comcast re-wire the whole building. I had to have yet ANOTHER tech come out for the same exact problem. He connected us up to the line in the alley. He said that the techs aren't actually Comcast employees, but individual contractors which might be part of the issue. I wonder if they even train these people. read more

I work with International folks when their companies relocate them to Chicago, and one of the many things I assist them with is setting up their utilities. Unfortunately, that means that I deal with Comcast all too often. I could write a book about all the times they've given me the run around. The monopoly they have going is absolutely ridiculous! I truly LOATHE them. read more

Comcast is a joke. You think it sucks when you're a customer? Just wait until you cancel. I've never spoken to customer service as rude as Comcast's, and I had to call multiple times. They were supposed to send me a box to return the cable box in, and after a week of waiting I called, and they told me DHL must have lost it, so they sent another. Surprise surprise, no box ever came. They claimed that they couldn't track it (for some reason), even though I know for a FACT that all packages through DHL have tracking numbers. On top of that, my buzzer rings in through my phone, and the caller ID shows up as "Door Buzzer". No one ever tried to buzz in, and I never had a missed delivery notice, so I'm sure they're trying to screw me. Now I have to carry this stupid thing with me on the train and return it personally, because my latest bill showed a $475 charge for keeping the box. Funny how it's completely useless without service, but yet they charge so much. They also tried to charge me for the modem, which I bought from Best Buy. Assholes... Stay away. My building can't have RCN or any dishes, but I'd rather have nothing than go back to Comcast. read more

Worst cable company ever. Not worthy of even 1 star. Terrible customer support. Been lied to and hung up on for weeks. Canceling my service a sap. BEWARE!!!!!!!! read more

I have never been more frustrated with a company within 24 hours of ordering their service - needless to say, I will be cancelling within 48. The most incompetent people I have ever dealt with...from the moment they told me there was no recourse for changing a shipping address (within 5 mins of placing the order, no less) I knew I should have called one of their competitors. But I continued on, having already committed to the package and followed the customer rep's instructions to visit my local store and pick up my equipment. I drive 30 mins out of the way to pick up the equipment and I'm told at the store I need to put down a $100 deposit and my bill will be generated at a later date. Ok, I authorize the $100 deposit, only to find out the next morning the monthly bill AND the deposit were taken out without my signature. But it gets worse! Not only am I out nearly $100 which I didn't authorize, but the package I confirmed THREE TIMES was not, in fact, the package I wanted. I call this morning to speak with a rep and he tells me he can't reverse the fees or credit anything to my account for the inconvenience, but that if I drive half an hour away AGAIN, I can probably speak to the manager at the store and get everything fixed. Thanks for absolutely nothing, Comcast. You can bet I'll never take your service and will discourage anyone else from doing so, as well. Just awful. read more

There is one star because I don't have a choice to give zero. I am forced into using this horrid company due to where I am temporarily living. I dumped Comcast/ Xfinity in the past every single chance I could get because their lack of customer care is abominable. They have a monopoly and it shows. They don't have to try and they don't. $20 for an appointment I had to call on when they were running late. Call me if you're running late... Common sense and common courtesy. The sky will open up and the angels will sing when I can leave and go to United again. read more

Xfinity comcast is the absolute worst cable provider. I have been having to call the retention dept every single month and stay on the phone for 35 mins to resolve the issue. Basically they credit my account a few dollars for the time Iam on the phone to shut me up and get me off the phone. They will quote me a good package change deal for next month then when I receive my bill its a whole different and higher price. They never leave notes from every month I call on purpose so they can just say "oh we dont show notes of you speaking to anyone" its a fraud and they are ripping people off. I will take my business somewhere else they are garbage and con artist!!!! read more

My god. I just needed to port my phone number because I'm moving. 3.5 hrs 7 online chats ,3 online texts ,2 calls and one visit at a store to get a simple pin number to port. Pisssd me off so much I'm packing up all my comcast gear and dumping them , pissed me off so much there is no redemption. read more

If I could give 0 stars I would. I would suggest avoiding Comcast if at all possible - their customer service is horrible and it's impossible to get a service tech out to your house. Currently I am missing about 20 cable channels. Not one bundle or tier, but 20 random channels that are all snowy. Unfortunately the tech apparently doesn't believe me, so he doesn't want to come out. So I called customer service, and it was escalated to a supervisor, who hasn't called back. An hour after that I called again, only to be told that the tech definitely wasn't coming out today, but that a supervisor will call me in the morning. Ten minutes after that I get a call from the tech, who swears he'll be there in 10 minutes, but has yet to show up. You get the idea. Unfortunately there aren't many options for cable providers, and many buildings don't give you a choice. But if you do have a choice, stay away from comcast. read more

If I could give 0 stars I would I have had my bill increase twice within the last 3 months. It jumped 30$ which is ridiculous because I did not agree to that nor get any notification of the prices rising. I called this morning and was delighted when someone explained the charges and she even switched me to another plan where she said it should lower my future bills. I called later tonight to see if I could get any reimbursement for these unnotified service changes and a different gentleman told me something completely different AND told me that my bill had actually increased even more based on what the women this morning had sold me. I now have been forwarded five times. I have been told so many different things and promised promotions and upsold on services that I do not need. This is some of the worst service I have ever had. After reading this review, if you even are still with me, I am not a 40-year-old "karen" who enjoys tormenting employees based on my lack of knowledge on the services. I am a college student who has been paying rent/utilities for the past 4 years. I have also worked in the customer service industry since I was 16-years-old. I get it trust me but this is beyond frustrating. read more

Comcast was a bear when I had to set it up at my previous apartments. Also, the service is grossly overpriced. Now with RCN, I am paying less than 1/2 of what I was paying with Comcast, for the exact same services. With RCN, I get more time on the phone and same speed cable modem. Given, I don't have CLTV on RCN, but I don't care. read more

60640 zip they are terrible!! I wish there were more options. I feel as though Xfinity constantly engages in what amounts to a "bait and switch". They take away channels you pay for and replace them with lesser options (i.e. removing Cinemax for HITZ). Their customer service should be called customer "dis"-service. They will promise you things and then remove them a few months later and then the answer upon calling customer disservice is "I'm sorry that the other agent told you that but this what we are able to do..." I'll run to another company as soon as I can and I've been a loyal Xfinity (comcast long before it was called Xfinity) customer for the past 20 years, 3 cities and 3 states. Unfortunate but they certainly have earned their reputation as one of the worst customer oriented companies in the country. read more

The worst customer care experience ever. I spent 230 hours on the phone with them in March and the issue was not solved. They did not show up to 3 appointments and did not even call. Terrible. read more

ZERO STARS. WORST customer service I've ever seen. My roommate and I simply moved to a new apartment building that had just been built and Xfinity customer service reps couldn't comprehend that. We've been paying for WiFi that we DO NOT have hooked up yet for 23 days now. It took over 3 weeks just for them to get the new address in their system. We've called over 5 times now and finally got an appointment for them to come to our house to set it up. Over 5 hours on the phone. Thanks Xfinity!! read more

How I wish I could give 0 stars. Not so affectionately called Comcrap in this household. If I could live without them, I absolutely would. I nearly cried when I found out that RCN doesn't service my area. My tv has been jolting and my internet is fuzzy. I shed a tear daily. read more

Xfinity has given me nothing but problems. I initially had their Internet service at my old apartment and had a non-Xfinity router. The Internet was able to work fine there but then I moved to a new apartment where I've been trying to set up Internet and cable with their equipment and it's been over a week and the cable is still not able to work. The Internet took four days to work and I was passed off to 13 different people on the phone, THIRTEEN!! The cable box they sent me they said didn't work after being on the phone with them for an hour and a half so they told me to go trade it out at a service center, so I did and got home and realized they didn't give me the HDMI cord because the new box was a different model that required an HDMI cord instead of a coax cord. After driving back to get the HDMI cord I was on the phone with them for another 30 minutes trying to get my cable to work, only to be told once again that the cable is not able to work and that they have to send a technician out where I will possibly be charged for the service. So I might be charged for their equipment that they gave me for their service that doesn't work, even after driving back-and-forth to the service center and spending hours on the phone with them to get their service. WOW that is not acceptable on any level. read more

I wish they allowed for negative star ratings. They do not value their customers at all but they don't have to. For an apartment dweller like me, its my only option. I can't have an alternative. I went to upgrade my service I should have known better. I scheduled to take a day off of work to be there for the installation. The day before, they called & said that one part of the two services needed to be rescheduled. I called them & asked if I could at least have the cable installed. The woman on the phone said ok. Someone would be to my house between 1pm & 3pm to install the digital cable & I then rescheduled the phone installation. Well, when no one showed up, I called them. Seems they were actually unable to fit me in but didn't bother to tell me. All they could do was say "Would you like to reschedule?"! I told them to forget the upgrade. I hate Comcast so much; I should quit my job & begin lobbying for AT&T! I want choices! This is from last year: My pizza had not arrived yet when I get a knock on the door. I answer the door thinking that my dinner would be on the other side. Instead, my frazzled neighbor asks if he can come in for a minute. & though I am in lounging clothes & partially intoxicated, I say of course. I like my neighbor & whatever I can do to help, I will. It seems that he & his mother were attempting to get cable service through Comcast (we don't have much in the way of choices around here) & they were told they couldn't get service because they currently have cable. They attempted to argue but the people at Comcast state that their records indicate that Kelley in Unit 1 has cable service. Tony & his mom insist that while Kelley may have cable service, she does not live in Unit 1. After several phone calls, they were at their wits end.... So, Tony stops by & asks if I can call & try to straighten this out. Sure thing! This should be easy enough call Comcast & tell them my address is wrong (we checked a bill & it said Unit 1). I call Comcast & speak to Vaughn Jackson. Vaughn is a nice enough person but can't be too bright because he works for Comcast. He says that they cannot change my address because there are only 3 apartments in my building. I correct him & say, no, there are 4. There used to be 2, about 6 years ago 2 more were added. I tell him that actually, ALL apartments in this building have at one time or another had cable service. He says no. He actually tries to tell me that my apartment does not exist. Ok, so if my apartment does not exist, how the hell did they come here & install cable? How is it that my bill makes it here every month?? Vaughn does not know. He says that they will have to call my landlord. I tell him that I am not comfortable just giving out telephone numbers. He says there is basically nothing they can do because they need to confirm the information with my landlord. (We go around & around for a bit - this is just a summary of my actual conversation) I tell him that this is stupid & ask for a supervisor. I am put on hold & Char-something gets on the line. She listens to me for a bit & says the same thing. I say, again, this whole thing is stupid. I ask what happens if she cannot talk to my landlord. She does not know. I tell her I would really like to know what will happen because they may not be able to get a hold of him. She says she does not know but the situation can only be resolved by my landlord. I ask her how many apartments are in my building. She says 4. I say, well Vaughn seems to think there are only 3. So if there are 4, I will be happy to provide all of the apartment numbers so this will be all straightened out. If now it says 4, I should just be able to assign them apartment numbers. Char-something says its not possible & they will have to speak to the landlord. So, I hang up, call my landlord & get permission to give out his number. I call Comcast back, & give the telephone number. The pizza arrives, my neighbors (Tony's mom eventually joined us) & I sit & chat about the stupidity of the whole thing. I am angry, Tony & his mother are angry. The whole situation is beyond stupid. Flash forward two days. Comcast calls. They want to know what my apartment number is. I am irritated. I tell her so. They wasted an awful lot of my time with this. I ask what happened to confirming this with my landlord. Well, they couldn't get a hold of him. (Yes, I am feeling a little smug about it now) So, I ask how is it that I am allowed to provide my apartment number now? She is silent. I tell her that this could have been resolved very easily a couple of days ago when I called. She is silent. Finally, I give my apartment number. She says thank you & the call ends. Reflecting back, I understand that the people I am speaking to are just pawns in the idiotic game that is Comcast, but come on - Suddenly, I am now capable of providing my own apartment number? All because they can't think outside of their little box....I hate Comcast. read more

I know it's all-too-common to trash Comcast. But I recently had a really excellent interaction with them. I called on a Sunday morning about two weeks ago because our Internet service hadn't been working for about 12 hours. I got on the phone with a really helpful rep straight away. I walked him through what I had done already, and he didn't make me repeat unnecessary steps. After we concluded that the problem lay with the Comcast cable line (and not the modem) itself, he said that a tech would come out. I was fully prepared for him to say "and the next available appointment is in 7 months." To my surprise, he said, "I've got a slot in a few hours." Keep in mind that this was a Sunday. The technician showed up right on time and spent three hours diagnosing the issue. He realized it was a broader connection problem affecting our block. He called in backup and the problem was fixed in 30 minutes. It was really impressive and professional. Good work! read more

Arguably the only company as delusional about the quality of their product as Amy's Baking Company

I have used Comcast in downtown Chicago for cable and internet a little over a year with mixed experiences. Over this period, I have had to make 20+ service calls due to inconsistent connectivity. In our previous apartment, we averaged ~2 outages a week. On a good week these would last 2-3hrs and were only minor inconveniences. On a bad week, we would lose internet connectivity for an entire Saturday or weekday evening during which I was trying to work online. The connectivity in our new unit is a little better, but we continue to have issues. All that said, every experience I have had with their customer service has been wonderful. Despite my frustrations, they were very kind and apologetic. read more

Okay so 3 weeks ago Xfinity Mobil took $103.20 Out of my bank account and haven't given it back yet. My friend got a phone for me but the phone never arrived because they said something wasn't confirmed so they canceled the order and a few days later I was charged for something I never had or activated. They said I had to wait until my card cleared. They said it cleared but yet my money still have not returned.This Happened February 23,2020 and it is now March 14,2020 I DISLIKE this company. read more

3 months to enable auto bill, then you shutoff service and charge a late fee because you didn't send a bill or use the auto bill info in the interim? Great service there.... read more

Horrible, slow, and overpriced service. This company has the spottiest internet service. Works half the time. Completely overpriced per month. I'm looking elsewhere. read more

Comcast is the worst! Their customer service is atrocious! Have the time while waiting to get an operator their phone system disconnects me. They charge an arm and a leg for minimal service and they are always trying to talk you into some sort of upgrade. If they do not pick up the Big Ten Network I am boycotting them. If at all possible do not use Comcast for your cable or internet! read more

When you walk in, you might muse that the glass windows between you and the workers isn't the optimal setup for a facility in which you're going to be passing heavy equipment back and forth. The only way to pick up or drop off your cable box is through a wooden box/tunnel that's longer than your arm. Then, you'll wait for twenty minutes holding your cable box that freezes up seventeen times a day, digitizes and tiles your picture every other day, makes recordings in which the sound drops out constantly, and sometimes can't play back the recordings at all. While you wait and your arm gets tired, Comcast taunts you with TVs around the room that appear to be receiving their signal and in perfect working order. Right about the point where you reach the front of the line, you'll be wishing that you yourself had come in with a concealed weapon, and you'll realize that the glass is probably bulletproof, and there to protect the workers from the fury and indignation that Comcast's bullshit service cultivates in its customers. Before leaving, you'll notice that a grenade would be the weapon of choice, as it can be lobbed easily through the wooden box and create maximum havoc. PS-- I'm writing this, and the previous five Yelp! reviews while I wait for the Comcast repairman to tell me what's wrong with my new cable box. He's late. I am George's complete lack of surprise. read more

The big question here is how hard can it really be to run a cable to a house. Wen I tried to order cable through comcast the original installer came out and couldn't find the other end of the cable running to my house. Ok fine no big deal... So he said they would have to trench a new cable in so they could hook me up. So they call JULIE and have everything marked and after 3 months a new cable is run. Now after sending out a special crew you would think they would test the cable. No they don't and the second installer comes out and waste a second day off of mine and still can't install the cable. It seem comcast is truly comcraptic. Guess it was a blessing in disguise as this company is the biggest rip off in the industry. Consider this your warning and find a different tv service. read more

How can a tech company reinvent the miserable lines at the post office and DMV? Comcast does. Just needed to drop off my box, nothing else...had to wait in a line that went all the way to Evanston. read more

If I could give them zero stars I would. Our internet is so slow and during peak times we can't even get on the Internet. Forget complaining because they really don't care. They sent me a bigger and better wireless router that was supposed to dramatically increase the speed. Don't fall for it - the new one actually made the speed slower (sad trombone). If you're lucky, they might send someone out in the next century to check it out. There are finally new and better providers in Chicago. Sayonara Xfinity! Don't let the door hit you in the azz in your way out! read more

Dear CEO Mr. Brian Roberts; I have written you in the past about how dissatisfied I am with Comcast. I wont go into the multiple issues I've had in the past but the biggest problem is the packages you offer. I've noticed all your packages, for existing customers, are geared toward making everyone pay around the same price until you start adding movie channels. The difference between having "Basic TV, 2,5,7,9 etc" and the next package up which include 150/200 channels is only about $10. I'm sure you already know no one is going to turn down the second package over $10. The problem, and I've had many discussions with people on and off social media, is of those 150/200 channels I, and so many other people, only watch like 15/20 of them. Here's what I watch - TV Land. HGTV, CW, TBS, USA, NICK, HALLMARK, LIFETIME, theU, E, FX, WE, BET, MTV, VH1, COZI. That's it aside from 2,5,7,9,32. I don't need ALL those other channels. You have a ton of sports channels, which I don't watch, along with non English channels, cartoons and many other channels I couldn't care less about. I can't tell you how many people I know who have dumped Comcast because of how expensive it is and have taken alternative routes. The package prices, equipment fees, ridiculous add on fees and taxes make my bill $168. which is more than all my utilities combined. With so many other ways to watch TV now days I would think you would do something to make sure your customers would want to stay. Aside from all of that, your customer service likes to call me every month wasting my time to "see" what they can do to make me happy and the outcome is always the same, NOTHING!! What's funny is more than one rep has told me "We think we are the best" and what's funnier is now when they call and I put the situation bluntly to them they pretty much agree with me that Comcast is over priced AND have actually told me other options that would be to leave Comcast and do something else. I LOVE IT. Your employees don't even care to bullshit me. Here's what I, and I know so many people, would love to see and I challenge you to take a pole on this but I'm sure you know the answers already. Make a package that includes the channels I listed above and of course you could add many others. It doesn't have to be only those. Create packages where customers don't have to pay more than $110/$120 (taxes and fees included) a month. Your rep that called me today told me many other customers would like to see a package without all the sports channels. How about a package with 50 channels for about $60? After a recorder box plus other boxes, the fees you charge and taxes, that would put people a little over $100 and speaking for myself I would be more apt to say lets add on a movie channel. Next Spring I would be starting my 4th year with Comcast in my new home and my BASIC package will go up to $200. (NO FRICKEN WAY) I know I can buy my own modem, have AT&T serve me with internet and use my Firestick, a Roku and an antenna that gives me my basics in HD for FREE. Truthfully I would like to stay with Comcast. I like what you have to offer..... but not at $168.+ a month I really hope you consider doing something about this issue. Until then I will continue to research and consider other options. It was great when I cut my cell phone bill from $100 a month to $48 for the same package. Doing so with my TV will be great as well. P.S. I really hope one of your customer reps don't call me and waste my time unless they can knock my bill down $50. a month read more

Horrible. Horrible. Horrible. Watch your price go up and up with no explanation. Worst customer service ever and we're all trapped here with no other options. read more

Internet has been intermittent fit over 48 hours. Spent 30 minutes I the phone before they realized it's not my equipment bit a server issue. Following day called back and now they say a technician needs to come out and take a look. They can't fit my schedule until four days from today. read more

As you can tell they suck point blank. We pay extra for a foot ball package which just shows scores and grown men talking. They might show 19 minutes of clips of all the games combined for a while Sunday work of games. The rest is grown men talking about the stats and how the game works lol. The NFL app on your phone will do more for you then this. Changing back to direct TV asap the price difference is way worth it. read more

ZERO stars. WORST customer service of any company. Can't get issues resolved. Getting late notices for an account even though I have autopay. Agent can't speak English or understand what you are trying to tell them. Going to report them to Better Business Bureau and other agencies. Customers do not deserve this type of "service" from ANY company. Avoid them at all costs read more

I have a $365 a bill every month for cable company that the Box constantly freezes up on me the prices are very high and when you call and you talk to customer service just spoke to a Lady Sue which could care less if I was going with another company or not plenty of other companies out there for a lot cheaper I'm sure I'm not the only one out there that's not happy with their bill and the service that they get for it I've been a member with Comcast for about 25 to 30 years never called to complain about anything but after speaking o with sue at customer service I'm canceling my Comcast and going with another company read more

After working with tech 3 tech support people I was appreciative of an online tech named Alex who was actually able to help get the Cable card in our new TiVo Roamio to work at least partially. For that you've earned Comcast a Star. Where Comcast still still needs to improve: 1) Have 1 or 2 tech support agents that are well versed in Cable Card troubleshooting so customers can avoid 3+ calls to tech support which results ultimately results in you rolling a truck so that the tech can work with tech support on entering the correct numbers that need to be added to the account. 2) When tech support disconnects the call unexpectedly its a good practice to attempt to call back the customer as there is no way to reach the same technician. 3) Making subscribers show up in person at your (somewhat) local office just to add an authorized user. read more

If I could give Comcast negative stars, I would. Their customer service will make you go mad from being put on hold, being disconnected, and the hard upsell. I'm switching to ATT. read more

Absolutely the worst customer experience I have ever had. I ordered internet service for my home, I requested a static IP address. I was informed that that required me to go with a business account. Why? RCN, AT&T, every other ISP provider doesn't, it's usually just a $10 extra charge per month, but that's how Comcast does it. Well, now I know why. They locked me into a 3 year ... 3 YEAR contract because it was for a "business". No discount, so I'm not sure why anyone would ever agree to it ... which is probably why they don't tell you when you are ordering it. So I moved after a year and can't take the service to my new place. They wanted $1500 to cancel the "business" account. Had this been properly explained, i would never had agreed to it due to simple common sense. I guess I should have forwarded the contract to my legal department, oh yeah, i'm not running a f'ing business Comcast! I will never do any kind of business with you again in the future, burn in hell! read more

Comcast has a big problem with trustworthiness. I was given a special for $80 per month, for 6 months, when I got my bill it was $125 per month. ATT is much better, cheaper, and you can trust them, unlike Comcast. ATT is not available in by building, neither is the Dish. Or I would drop them like a rock. RCN is a little better, cheaper by a few dollars. I would give a half star. read more

Xfinity internet service and customer service is horrible. They don't honor a customers scheduled time and rescheduled a technician visit without notice. After speaking with supervisor, nothing was done to help me out and compensate for time lost. Internet might be good, but customer service him goes a long way. They are not get'n my money! read more

UPDATE: Minus the drama I consistently have with this corrupt company I had a great channel lineup for 8 years while I lived in a predominantly white neighborhood. THEN I moved 15 minutes west to a diverse neighborhood and ALL OF A SUDDEN certain channels are not available and to get them back I HAVE TO PAY MORE??!!?? This seems fishy to me.......you should be ashamed of yourselves you racist a$$holes. read more